Ordered for delivery to my room at Holiday Inn & delivery time was alright I was told an hour but they delivered my order 20 minutes early, price was good & taste was even better. Their twisted garlic bread was my favorite, associate that took my order over the phone was polite, & knowledgeable, because I was staying at the Holiday Inn I got a discount, plus a meal discount so I got a large 'Make Your Own' pizza, an order of twisted garlic bread & a 2L soda all for about $25. Totally slipped my mind to ask for napkins & plates and the delivery guy included it with my order, so that was good too. read more

I absolutely love this place! I came in today to have lunch and the manager, Giovanni, was the sweetest! He offered to refill my cup, he came by and checked on our table. I even saw him offer a sweet family a frisbee for the kids. I want to come back later and bring my family. I'm going to make this place my next regular spot! read more

I Love Pizza Factory! The food is amazing. I had buffet today and only paid 7.50. I even got to request my favorite pizza (Pastrami)! The staff is so friendly too. Giovanni, the manager there, went above and beyond to make sure my friends and I were enjoying our meal. He even offered to refill our cups just so we didn't have to get up, and he gave the little girl next to us a frisbee for free. I'm so impressed with this establishment. Can't wait to come back! read more

I love the food at this place is great but the fucking cook wears his mask below his nose. I've brought it to the managers attention but he simply ignores me every my wife and my self order from this place atlas 2 time a week over $40 each time and it's sad that I won't be coming back because the cook follows no covid 19 regulations but they demand you to wear yours though. Hope you guys can change this because I'll hate to stop coming to get what's to us one of the best pizzas and wings in the valley. Put your fucking mask on covering the nose that's what's for. Thank you for ignoring me register guy goes to show how much you care! read more

Today was our first time and we are beyond happy food was amazing and service was over the top. We were greeted by every employee when we walked in and once Geo knew it was our first time he was so happy and excited we came in. He told us all about the food. We decided to dine in and we are happy we did. Once we got our food Geo came to check in on us a few times us also told us all the lunch buffet. We will definitely be back to check that out. The restaurant was super clean and smells great. read more

Pizza always good however you spend $80 on pizza they want to charge for a couple sides of sauce real frustrating and 8 times out of 10 they sell you a special and you get to the pickup oh by the way we don't have any coke sprite but we have diet... update the $80 worth of pizza wasn't very good either read more

I just wanted to thank all the staff here. We had a last minute get together with family on Friday 12/8/2017 and it came together perfectly. They were so accommodating and great. I would recommend them. The hospitality and pizza was on point. Customer service is so important and they really stepped up. Thank you again. Yours truly "the loud family" read more

Jasmine, the owner is such an amazing person. Her and her staff volunteer with our local schools and totally give back to the community! They also provide amazing pizza and a family like environment. Pizza factory is one of our favorite places to visit. read more

Good food and excellent service. The manager Vince was awesome. Smaller than some other pizza factories I've been too but has a good atmosphere. Great for parties. Plenty of TVs to watch the game. Arcade games to keep the kids busy. Thanks Vince read more

This place is great I took away a star because it gets so busy here I guess they don't have time to clean spills

A friend of mine bought a half Hawaiian and half All Meat pizza from here for take-out. I was surprised because it was so tasty! Great, fresh ingredients! I would definitely like to get another pizza from here in the future. My friend is a fan of their lunch buffet and I can't wait to try it out myself when I'm in the area again. read more

This makes number 11 in my visits to Pizza Factory locations, and it was driven by a desire to check out their lunch buffet. The location here chooses to offer the pizza in the small size to offer variety over the larger size split half and half. Previously, it seemed like it was more difficult for the full (positive) effect of hand tossing the dough was more difficult to achieve with the small size compared with the larger. However, I must say that of all locations I have visited that choose to offer the small size on the buffet, this location wins the trophy for getting the air into the dough best by producing the desirable effect. By the "desirable effect", I mean that when you get the crust into your mouth, you feel like you would if you were eating the most fresh bread in the best bakery you can imagine. The only real downside to the buffet is the lack of an enclosed warmer, so there can be a dramatic difference in texture and taste if it sits there too long. read more

We were stranded for the night in Hesperia and our hotel recommended this place. Needless to say it was fantastic. Easily some of the best delivery we have ever had. The pizza was fresh and hot, the bread sticks were amazing, and even the wings were delicious. I highly recommend them over any pizza chain. read more

***********MUST READ`SOGGY CUSTOMER SERVICE************** I am new to the high desert and started to order from here since I love to try new places. First couple of times was great and this last time I ordered a pep/pineapple pizza and it came to my house soaking and soggy. My problem is not the pizza but how they handled this problem. First I called and put in my "complaint" the girl who answered the phone said "let me take your number down so I can have my boss call you back" I gave her my phone number and after 15 minutes (keep in mind my families is waiting to eat...) no phone call. I called back and she transferred me to the owner's wife Julie. I explained to Julie the problem and said if I can go pick up the pizza...she replied with Yes-but the pizza you ordered only comes with one topping ( i ordered a large one topping for $9 and added a topping) i was thrown off because I didn't know if she was telling me that I can only have one topping even though I paid for one extra topping. She then later said that the coupon is only good for one topping and no new toppings can be added..." i was like OK! I'll keep that in mind for next time" In my head I had decided NOT to ever go back again..if that's what she's worried about most instead of keeping me as a good customer than she lost my business. After that whole conversation I took my car and picked up the pizza they messed up and when we walked in "no one" looked over at us. Mind you I walked in with their pizza box back. Finally the boss-(which was nice) looked at us and we showed him the pizza and he was like "oh yeah" i though the box was a lil' soggy when i delivered it". when he gave us our new pizza (no pineapple) he offered us the old one back. we didn't take it because it was like it sat in water. I feel like their customer service skills could improve. First, i shouldn't have had to wait for a phone call return Second, Julie didn't have to "tell me about the coupon code" and third they could have returned our money and gave us a new pizza or offer us a soda or something. Needless to say they lost my business not because the pizza was soggy but because there Service was soggier than the pizza!! read more

Good lunch specials. Nice salad bar. Krisandra was an especially nice cashier. I'll be back soon.

So disappointed. Soggy pizza delivered 30 minutes late. We called, but got nothing but a dismissive "we're running late." $40 down the drain. This place has gone downhill read more

By far some of the best pizza I've had. Super fresh, nice and crispy crust. Ugh...so yummy. Oh...oh...oh and on Sundays I noticed that they have all you can eat pizza for 5.99 can't beat that. And I'll add that the owners are some of the sweetest people I've met. We go at least once every 2 weeks of not more then that. read more

Not worth going here. The service was so bad. Food was cold and over priced. Little Caesars has better quality and service. Be careful because they added extra money to my signed receipt. read more

Love the Hesperia location... Was highly disappointed with the Phelan location as the pizza was soaked in oil and my whole family got the shits from it. Not sure why the Hesperia location is constantly cranking out far superior pizzas.. I love pizza, and the Hesperia pizza factory is the best I've found in the high desert... read more

One of the best pizza places up here! Everything is always fresh and the pizza hot, the service is excellent, and the staff is so nice.

My daughter and I went for their lunch buffet today. She was sad to see there was no cheese pizza as she doesn't eat meat. Steve went above and beyond by providing her with her own cheese pizza which he brought to the table in just a few minutes. He could have just made a cheese pizza for the buffet but instead, he made her a pizza. You don't get that kind of service at a chain place. She said it was the best pizza ever too. He also came by the table to make sure she was happy which I thought was awesome. Thank you Steve for making a little girl (and her mom) happy today. read more

Pizza Factory has done a stellar job of making me a believer again. The quality of the ingredients is top notch and the pizza overall is a crowd pleaser. I love the crust and the freshness of the toppings (I love the Canadian bacon--super large slices) The parmesan garlic twists dipped in ranch are amazing (sometimes I just order those and call it a day). I like the coupons that they email. I also like that they are able to run your card at the door for payment now. How simple is that? If you want delicious fresh pizza at a great price and friendly customer service, then look no further than the Pizza Factory. read more

The pizza is not good. It was overpriced and luke warm even though we picked up. We ordered bread sticks too, and they tasted like doughnut dough. Sweet and not at all what I wanted. First and final time we order from here. read more

Been to Pizza Factory several times. The pizza crust and sauce is good, but I ordered 2- two topping pizzas yesterday using a deal sent through text. There was very little 2nd topping on both of the pizzas. For the price of the pizza, even on special, the place should not be so stingy with the pizza topping. The place is clean and the employees are friendly and productive. read more

Food was ok. Chicken wings were really good. Breadsticks were tasty

I was staying in a hotel right down the street. The service was fast and easy. They delivered right to my hotel. The pizza and breadsticks were pretty amazing. No complaints! read more

They changed owners and the entire operation has improved. We left a bad review a few years ago and can now happily "eat our words." Great pizza. Great service. read more

This is the Best spot in town for pizza. Great family spot to eat at. I give pizza factory 5 stars for there service, pizza, and the coldest beer in town! read more

Food was amazing I think they have the best tasting wings and pizza in the high desert also the customer service was outstanding very polite and respectful and didn't have to wait long for my food at all I recommend this to anyone who likes pizza and wings read more

Ashley and Morgan were awesome. Anytime we would get up to get anything they were there asking what they could help us with. Everyone who worked there even said bye to us. That has never happened before. Thank you pizza factory read more

Always a favorite when it comes to Pizza, pasta and wings! Today I tried a beer from Texas ... Can't remember the name of it but it was on draft and it was really good! I also like coming here because the workers are always courteous! read more

Called this places on a Friday night at 7:15pm. Got put on hold for 10 min then when the girl picked up to take my order she put me on hold half way through my order. Once she was finally ready to take my order (small double pepperoni) she informed me my small pizza would cost $17 dollars ( that's without tipping the driver) and that it would be over an hour for the deliver because they only had one driver. Don't see how a pizza place has one deliver driver on a Friday night and how a small pizza can cost $17 dollars. Guess I will be finding another pizza place tonight. read more

Horrible service. Shame on us for returning. Warm beer and mugs, ice machine empty, soda was flat. All you can eat salad bar had soggy lettuce with no clean plates or forks. read more

Excellent pizza, buffet that is reasonable and constantly stocked and very very nice people who work at this joint.

Well you really can't compare it to NYC or Italy but its good Pizza at good prices. Always had great customer service.

Pricey but good!!! Their pizza is good their twist off breadsticks are bomb!!!! The only thing they are a bit pricey almost 20$ for a large pizza that's crazy!!! But overall good environment and good food. read more

Bomb pizza , Fast service , you can add as many toppings as you like for the same price . Great little place for a kids birthday or a team pizza party. read more

Pizza is good, but the service has gone downhill. They always somehow forget to give us something that we order and we end up having to ask them in the end. They seem to take they're time and aren't in too much of a hurry to give you everything you order. We have come back quite a few times and they still haven't changed. read more

I bought a personal cheese pizza and I thought it was pretty good. Just the right size for one person and it was not greasy. I also noticed that anchovies were an optional topping (which I will try next time) , something I do t see often. As an east coast, pizza snob, I was pretty satisfied. In addition , the young lady at the counter was friendly and helpful. I definitely had an enjoyable experience. read more

Our family's favorite pizza by far. Staff always friendly, knowledgeable, and fast service. Great food, recommend​ to anyone.