Now, I can't speak for the quality of the food company-wide, and I get that a Pizza Guys is not 5-star material, generally speaking. However, I'm providing the rating in the context of its impact on the average rating of this location because of the outstanding service provided to me by Jason during my visit: he provided very high quality customer service despite working in what one might consider an otherwise average (probably uncomfortable for some) suburban context. My experience with Jason started off on the phone. I called to verify that gluten free pizza was available and he assured me that he had me covered. I told him I was thinking about eating at the location (the place has a pick-up counter with no actual seating), and he joked that it's not really a sit down spot. But, he said "Don't worry, we'll take care of you!" He cautioned me that the spot was located "sort of the hood", but because of his incredibly welcoming demeanor on the phone -- I was not deterred. I'm a 5'-11" male person of color in dress casual with a hipster comb over, this particular day. Let's just say that at 1:30pm on a weekday at this location, you could tell I wasn't "from around here". That being said, it's not such a sketchy area that you'd necessarily feel uncomfortable picking up pizza during the day. I walked in, and Jason greeted me with a smile, asked me if I was the person from the phone call, took my order, and invited me to eat at the counter (he later offered his stool) despite the place not being set up for that. I didn't know that my medium gluten free pizza would come with a free 2 liter soda, and we joked that I would look funny drinking out of a big a** bottle: he offered me napkins, a cup, crushed pepper, and grated Parmesan cheese packets. The pizza: I have a gluten-free palette. So I get that gluten free pizzas just taste different than gluten-full ones. But in the gluten-free world, my Sriracha Pizza was a solid 4.5. Generously topped. Balanced. Thoroughly cooked to just a bit of a crisp at the crust. Jason did his job. All the way through, Jason made me feel comfortable and welcome. The kind of guy that is comfortable to talk to, but also comfortable to be around in silence. Because of his service, I felt it was my responsibility to let people know that this cat is an incredible asset to this place. I had never been to a Pizza Guys location before. But, because of my experience with Jason in Antioch, I would go to Pizza Guys again. read more

Pizza Guys - Pizza Near Me - Antioch, California

IF I could leave 0 stars, I would. Please note: I am escalating this to the highest level! Your website clearly offers Halal pepperoni, which refers to a religiously compliant method of food preparation that does not include pork. This is not a preference--it is a religious requirement. This is the second time there has been an issue with this item. On a previous occasion, I was at least contacted in advance and informed that the item was unavailable. However, this time I was able to place an order for Halal pepperoni as listed on your website, and instead of notifying me that it was unavailable, the store sent pork pepperoni. This is entirely different from what I ordered and directly conflicts with my religious beliefs. I am not able to consume--or even handle--pork. I immediately contacted the store and was told by a representative that your location no longer offers Halal pepperoni. If that is the case, it raises several concerns: Why is Halal pepperoni still listed on your website? Why was I not contacted when the item was unavailable? Why was pork substituted without my knowledge or consent? Listing a Halal product but substituting it with pork is unacceptable and misleading. I also requested a refund from the store and was denied, despite receiving an order that did not match what I purchased. I would like this matter addressed and a refund issued. Additionally, I strongly recommend correcting your online menu immediately to prevent this situation from happening to others. This experience has been extremely disappointing, and I will be pursuing further action if this matter is not resolved appropriately. read more

Pizza Guys - Receipt of what I purchased! - Pizza Near Me - Antioch, California

Food sucks I order a large pizza and got mini slices I ask him to remake the $20 pie he said no your stuck with the mini pizza guys pizza Pictures hold a million words. You know what you did read more

Pizza Guys - Pizza Guys Combo - Pizza Near Me - Antioch, California

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THE MANAGER REFUSED TO ACCEPT MY COUPON I tried to use a coupon from the Pizza Guys website and the manager (no name tag) refused to honor it. Worst experience ever. read more

Pizza Guys - Coupon the manager REFUSED TO HONOR!!!!!! - Pizza Near Me - Antioch, California

I had to leave a review after reading a lot of the service complaints. I work for a business that helps restaurants advertise. I know that it is a tough business that I wouldn't ever want. I just know the bottom line for me is the quality of the food, and this place has never failed me. I have always had the pizza delivered and the delivery drivers were friendly enough. I usually wait until I can use a good coupon to order because like everywhere else - food is expensive. The stuffed crust Hawaiian Pizza is always delicious. read more

Great staff had a issue with my order and they worked to make it right again. I appreciate that. read more

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Great food and friendly staff. We had quesadillas and the consume was excellent. We plan to try their Menudo tomorrow.

Ordered a piece of pumpkin cheesecake on 12/11/24. The store clerk called me awhile later stating they were out of the pumpkin and would I accept regular. I declined and requested the $6.99 be credited back to my bank account. It's now over two weeks and NO refund has been issued despite repeated calls to the corporate office and assurances the money would be back in my bank account by Tuesday (yesterday). I will NOT be ordering from these dishonest thieves ever again! read more

I love everything, it's really delicious.The people who attend are very friendly I recommend this place

Tonight you guys got a 5 out of 5 stars, pizza was well done it was just perfect, little pepperonies were crispy, i dont know what happened tonight because its never this good read more

Pizza Guys - Bomb ass pizza - Pizza Near Me - Antioch, California

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Pizza was delicious. We got a variety for including Chipotle Chicken, Spicy Luau Pizza, Combo, & Pepperoni, etc. They were all great. Will definitely order from this location again! read more

It's been almost 2 months and never got my money back. Talked to who I asume is the owner's wife and was told I'd get the difference for the items I did not recieve plus an added tip that the employees added to the second order I made because I sure would not tip them after such a huge problem with my orders. Well guess what? I have NOT received anything back on my account. She said she would call me back with an update and still nothing. She did offer me a free large 2 topping pizza when ever I want but with how messed up my last pizza at this location was I honestly don't know if I'll ever take that offer. I worked at pizza guys under 2 different owners and I know how things should be handled and I don't understand how they are still in business with such bad service and mistakes being made. This should have been done and over with that same day or next the latest. read more

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The person that answered the phone hung up on me. I called back and they hung up on me again. I've ordered from this place since they open and I even became cool with the delivery driver that we always get it. They have some workers that don't care about their customers. Won't ever gain my business again! read more

Pizza Guys - Pizza with no cheese! - Pizza Near Me - Antioch, California

Great service. So glad to have you in the neighborhood. The food quality is fresh. Best pizza with a lot of choices for whatever mood you're in. Thank you pizza guy read more

Great service and pizza. Was willing to offer last minute ordering 15 minutes (exception) before closing.

Very busy location so service over the phone can be a little short but the pizza is good and it's consistent. Delivery times are always quoted accurately. read more

Pizza Guys - Pizza Near Me - Antioch, California

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Staff is very polite and helpful. 5 out of 5 . We have always try different places for food. This place is amazing. food always comes fresh and hot. I tried few pizza and they are all yummy..Very friendly staff and great customer service. Highly recommend to give it a try!!! read more

The pizza here is delicious! personally my favorite is the classic vegetarian pizza and my boys love their cheese pizza and boneless Wings. Excellent service and friendly staff. 100% recommend this to my family friends. read more

The services at this pizza guys is phenomenal! The staff are very kind and patient with helping me apply coupons, and suggesting delicious flavor combos. The pizza is always fresh so ill definitely be comming back to this location!! read more

This used to be our go to pizza place. The owner is nice and if there was an issue with our order he always made it right. We always pay extra for thick crust, however, the past couple of times we ordered it we noticed it wasn't thick anymore. I asked and was told that was thick crust. Now we have to drive farther to another location to get the thick crust pizzas. read more

Pizza is really good highly recommend and have the best customer service will for sure come again and the place is really clean!

Ordered online thru Yelp on Grubhub. This place is literslly 3 blocks from my house so I figured it would be quick. Followed the online process with my order...its been accepted...its in process and finally its ready. I pull up to pick up my order and the man asks if he can help me. I said I have an order to pick up and gave my name. He looks around and says "we don't have an order under that name" Uh, WTF? I explained I placed the order online and he looks on a tablet in ANOTHER area and says oh, the order is here give me 10 mins. REALLY?? So the order I placed online 40 mins ago is going to be ready in 10 mins??? So 15 mins later he is still boxing my order as it slid out the oven. Tells me that they we so busy that none of the workers had time to put the online orders in to be made. DON'T TAKEONLINEORDERSTHEN! I had my grandkids waiting for the pizza that was supposed to be ready 30 mins ago. Will not be coming here again. I will drive farther to get my order correct and on time. read more

We live 2 block away from piza guys they used to be good but in the last 6 times we order for delivery they have gotten the order wrong every time they either make the wrong pizza or they never bring the sauces , we give them 20% tips every single time and still they get it wrong we are done with pizza guys say la V read more

Pizza is good and well made. They were too light on the garlic sauce but oh well. The wings on the other hand are the size of quarters... And for some reason they gave me ALL drumsticks...but seriously. They're sooo tiny. Save your money on wings, they not very good considering they're $1 a piece. Thats why i only gave 3 stars... But i still love pizza guys :) Friendly staff too! read more

Pizza Guys - TINY WINGS!! - Pizza Near Me - Antioch, California

I bought and sent a pizza to a lady that didn't have funds. She received the pizza, drinks, and cookies fast and hot. She said everything was perfect! Thank you for your wonderful service! read more

Ordered online and had pizza delivered. As we are eating my kid tells me she found a hair in her slice. It's disgusting! Never ordering from here again. We called and the manager wanted to send a new pizza um no thank you! Keep your hairy pizza. Oh and he wants the old one to send to the lab?! read more

Pizza Guys - Pizza Near Me - Antioch, California

Owner did not wash his hands ever, not only that but had a really bad odor on his not to mention not even wearing his mask fully on or gloves on and was very rude, made me walk right out the door if I could give them less stars I would. read more

I don't ever leave reviews. But this is a great location. Very friendly. There was a issue w my online order but the team stepped up and helped me resolve the issue. Amazing. read more

My girlfriend has a severe celiac condition. Gluten is absolutely toxic to her system. She has ordered gluten free pizzas from Pizza Guys in the past, but not this location. Within an hour of eating a slice of supposedly gluten free pizza, she became violently ill. Vomiting, diarrhea. I called Pizza Guys and they said they did nothing wrong, clearly a lie. They referred me to the corporation that manages their online orders. After hours on the phone with an uncooperative manager and a corporate phone center, they agreed to refund half the cost of the gluten free pizza. Hours of illness, a missed day of work and all they can do is pay for half of an already overpriced, contaminated pizza. Pizza Guys and Delivery.com can both f*ck off. Just go somewhere else. read more

We have ordered from this location many many times. Over a dozen for sure. Never had an issue til today. I ordered online as usual. Chose to repeat my order from last time. Pizza shows up (late) and it's covered in jalapeños instead of half. No way my 5 year old can eat it. Pizza feels like it it had been sitting in the box awhile, barely warm if that. I call to complain and whoever answered was quick to shut me down and not even apologize. Refused to do anything about it. My husband calls and talks to him and says that the delivery driver said pizza was delivered at 5:01. FALSE. I have doorbell footage it was delivered @5:12. Well outside the delivery window. Guy says either we can bring him the old pizza but can't bring us a new one cuz no driver...not even a credit. We order from them ALL THE TIME. Never ordering from this location again. Hope this gets passed along to corporate. read more

Pizza Guys - Estimated arrival time - Pizza Near Me - Antioch, California

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I watched them give my pizza to another customer, who shortly brought it back in when he found out he had the wrong order. I witnessed them put a new "seal protection " stamp over the old one and give it to me without the option of waiting for a new one to be made or a refund option. During the Covid-19 pandemic shooting up in CA you try and pull that? Lost a once loyal customer moving forward.... read more

Pizza Guys - Resealed - Pizza Near Me - Antioch, California

Since new ownership this pizza guys has really gone down hill. *Quality is no where near what it used to be, its bad in comparison. *Toppings are usually short, hardly anything on the pizza. *They get something wrong on the order 1/3 of the time. *Any time I call in I can hardly understand what they are saying. *The new online website now requires a phone number...(what was wrong with using an email for your account. don't fix it if it isn't broken...) --To top it off, recently they stole money from me. racked up points online site and I was supposed to get a free large specialty pizza, but I got charged for it. Called in to see what we could do about that and they told me to call in next time to get the free pizza.(I order online exclusively. also never been to the building. I only get deliveries.) Two weeks later tried to get the free pizza, they told me I have no free pizza. Tried to reason with them and they hung up on me... Never getting pizza from this Pizza Guys or any Pizza Guys after all this crap. Never had problems with the previous owners... Don't give them your money please... They don't deserve it... read more

you must-visit pizza guys on contra Loma from the moment you step through the door, you're greeted with a warm, inviting atmosphere and the irresistible aroma of freshly baked pizza. read more

I had a last minute April Fools order to put in and Pizza Guys really came through! They did the most amazing job and totally helped me prank a coworker. The delivery guy was awesome and totally played along. The Pizza was great too! Thank you guys so much!! We will totally order again. read more

Pizza Guys - Pizza Near Me - Antioch, California

It was horrible, I feel like I was robbed!! There was no sauce on the pizza, it was so dry, there was only one slice of pepperoni on the pizza, there was barely any cheese on the pizza!! The cheese pizza I purchased had no cheese!! Both pizza's were gross!!!! read more

Sunday I decided to try this place but I was a little skeptical because they only had 3 stars. Big mistake, their pizza was very delicious and the cheesy bread was great also. The order was ready when he said it would be. I highly recommend it not sure why it only has three stars. read more

I started coming here when Costco stopped making their combo pizzas. Their pizza is really good. They also have a great variety to choose from. They've never messed up on my order and I always get it nice and hot. The Contra Loma location in Antioch does a great job and I highly recommend them! read more

I went to this location and had a terrible experience. The only guy working there did not wash his hands after touching his phone, the phone from the pizza place and money and continued to work with the dough. When I asked him about it he said oh I do wash my hands but when I told him about what I had seen he said oh I forgot. Ok he was honest after I told him what I saw still it's disgusting and as I walked about the door he told me okay thank you for wasting my time. Really? After that experience he tells me that? Wow just wow. Negative stars if I could. read more

I order pizza from here all the time besides mountain Mike's pizza and I ordered at 5:37 tonight my pizza was supposed to arrive by 7 PM and hasn't been delivered. when I called to speak about it the person has the nerve to argue with me about the time saying I called at 6:26 I called literally at 5:37 they need to work on their customer service skills. This will be my last time ordering from here read more

Pizza Guys - Pizza Near Me - Antioch, California

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I placed a phone order, received text that Pizza is ready. Drove to store to find that the person that took my order is now telling me no order for pizza was make, WHAT!!!!!! I noticed the person making pizza is GLOVELESS touching all the items to make YOUR pizza. NEVER AGAIN will this location get me business !! read more