Well, it looks like Pizza Hut couldn't keep up with the $20 minimum wage and had to let some employees go. Now they're using a third-party service for deliveries. Our food showed up courtesy of a driver who was smoking a cigarette inside her car with the windows up. Our pizza was marinating in nicotine by the time it arrived. Real classy, Pizza Hut. Real classy. read more

First I made an order that I never received then they tried to comp me for the meal made a small order and it actually showed up . Fast forward to today I used half of the money that was comped and they said if you didn't use it on the first order the rest of it is gone. So needless to say I'll spend my money at another store that deserves the business. The taco shop next door got my business and was way better and the customer service is top notch at the taco shop next door. read more

Charged 87¢ each ranch before tax. Then wanting us to pay a little over $1 for a paper packet of parmesan cheese and peppers. The guy, Lucas, didn't write our name down so he labeled it as, "Al." Couldn't find our order. $71 for two pizzas and two garlic bread lol. Service wasn't there either. Wouldn't recommend. read more

The Pizza was really good My order Was ready soon As soon as I arrived... I recommend this Pizza Hut read more

Food never arrives hot. I ordered 2 chicken Alfredo pasta, 2 orders of wings and Cinnabon. Wings were barely warm and pasta not hot at all. Didn't order pizza this time because it's usually cold. Janos in Alpine has the best hot pizza and sandwiches. But kids wanted wings but never again. read more

Unsure why they have two stars but they've always been great anytime I've order something.

I'm not sure why this place has bad reviews. It's always been on point. The delivery drivers are always so friendly. Thank you team Alpine Pizza Hut for making great pizza, great service, timely and overall just great drivers. Big kudos and I hope Pizza Hut Corp takes note of this and makes a big deal for you guys delivering this type of quality food and service. I've been in Alpine now for over 5 8 years fyi. read more

I'm currently u/a to walk without use of a walker because of a fractured leg. When I asked, the delivery person was very kind in actually bringing the food into the kitchen so that I could better manage it without the chance of falling. As I told him, his small act of kindness mattered a great deal to me. It made all the difference in what I'd come to expect from most people. I almost didn't place the order because of what I expected would be my problem (in carrying the food into the house) and the likely refusal of the delivery person to help me. His kind assistance made it much more likely I will place additional orders during my recovery. The delivery person is an excellent representation of this business. Unfortunately I don't know his name but I'll never forget ha kindness in what I'm sure for him was an otherwise insignificant act. Had he not helped me, I would have been placed at a much greater risk for falling. read more

I ordered a LARGE DOUBLE PEPPERONI with regular amount of Italian sausage, pan pizza. My picture is attached. Apparently I ordered a sausage pizza with a few slices of pepperoni on it. This isn't the first time my order has been screwed up. It's just the first time I've complained about it. I WON'T BE BACK. DONE. I'M BREAKING UP WITH YOU. I DON'T WANT TO SEE YOU AGAIN. EVER!!! read more

Pizza Hut - Supposed to be a large DOUBLE PEPPERONI and REGULAR Italian sausage. Apparently they thought I ordered a sausage pizza. - Pizza Near Me - Alpine, California

Not worth your money.Unfortunately for our community this is one of the few places that offers delivery. We deserve better for our Alpine community . At this point even if received a free pizza offer, I'd hand it off to someone else . Worst operations for a fast casual place. I am not sure if this is a franchise or corporate store, either way feel bad for the owner . On 4.18.20 I placed an online order for delivery at 9:55pm, closing time is at 11pm. I spent $85 dollars , Big Box Dinner meal and Wings. Received a confirmation email and it said delivery time 20-30mins. Once 10:50pm rolls around , I decided I would call and check status especially since it was way over the quoted time. The phone rang and rang . My Husband and I took turns calling non stop for about 9 minutes . At 10:59pm it did sound as someone picked up the phone , we heard what sounded like a sigh, and then they hung up. Called back 11pm and the system switched over to the pre recording saying it was closed and after hours. We hopped in the car , drove down to the location . It was 11:10pm. My husband starts to knock , we can clearly see the employees . They look out at us and VISIBLY LAUGH! My Husband starts to bang on the doors louder , finally a Smug male employee comes out and told us that they never received an order or any phone calls in the last hour . We should him the confirmation email and call logs and he said that he can't do anything for us and we can try our luck in The morning. Awful practice and very poor service . If yelp allowed me to leave 0 stars I would. read more

Not a fan of the Pizza here. We have tried it twice and it just isn't good. I literally threw out a half of a pizza because no one wanted to eat it! Sad! But what they offer that is really great are the wings. Nice large meaty wings with great sauce options. My only complaint is they are a little stingy with the sauce. Bottom line, order the wings and skip the pizza! Also order online because if you call it in the $$$$ are ridiculous! read more

If you know how to order the right pizza, they make bomb ass pizza. I'm personally a fan of the thin-crust and make sure to ask them to put garlic butter and the parmesan on the crust, I think it's like .50cents for that upgrade. People who give them bad reviews are people who don't know how to order a proper Pizza Hut pizza. I don't really like the thick crust pan pizza and the stuffed crust is meh too but I never order that anymore. The hand-tossed and traditional crusts are OK, but the Wing Street is where it's at. Boneless wings (glorified chicken nuggets, which are VERY glorious) are GREAT here. They also have the traditional bone-in wings and they even do potato poppers and their fries are actually really good (yes they have french fries!) read more

This place has the worst customer service I have ever experienced. The pizza is always paper thin and drenched in grease. They forgot our brownie then decided they didn't want to drive t back to our house so they credited me for it instead. Then I ask for a refund for the disgusting paper thin pile of grease and they gave me five more dollars as credit and that's it. When I tried to call back for clarification on whether or not that credit will go back to my credit card or if it's an in store credit and I cannot get through to a human being for the life of me. Never eating Pizza Hut again... read more

Since they changed management about six months ago, everything has been great. Friendly service and their stuffed crust Hawaiian pizza is the best. It has actual chuck's of ham versus just thin pieces of Canadian bacon. I think those who had a bad experience should give it another try. read more

Pizza Hut in Alpine is horrible, go elsewhere even if you have to drive down the hill! Crusts were not even done and this is their vegan pizza! Any pizza place ok with this going out the door as acceptable should be ashamed!! #Alpinepizzahutsucks read more

Pizza Hut - Their idea of a vegan pizza - Pizza Near Me - Alpine, California

Ordered tonight (I order about 1-2 times a month) and was missing an item when my boyfriend got home. I called and the girl offered me a credit or to have it brought to me, I opted to pick it up (not the delivery drivers fault and not like he would've gotten paid for the delivery, plus I really just wanted the wings) so anyways picked up my wings and not only were they perfect (sauce smothered) but the girl doubled the order. Just a nice gesture for the trouble! I've never been a fan of they're pizza but continue to order from here because any time I have ever encountered a problem, it has been apologized for, corrected and usually compensated for the trouble. I appreciate when company's are about making it right if something wrong. Thank you Alpine Pizza Hit Staff for always being appreciative of my business. read more

Ordered a pizza, breadsticks and Cinnabon's. I asked for half of it to have mushrooms olives and onions and sausage and I did not get my mushrooms. I didn't notice until I got home. I was not impressed with their food at all. read more

I called and asked for 3 pan pepperoni pizzas with extra cheese. I got 3 cheese pizzas instead. What was so hard about the order that they couldn't get it right? read more

I came in to something that was really a shack. There was no one at the front counter to serve me for at least the first 5 minutes. I was not familiar with the area. So I waited to be served until the person came. She was very uncourteous and asked what I wanted. The menu was small, nothing other than pictures were posted on the back counter and the back kitchen was close to the service area and with filthy. There was also no dining area. I really had no choice. I ordered a medium Supreme that cost. $12.99. I figured it wasn't all that bad. With the service charge and tax it came out to !$17.99. For a Pizza like that and the service that was provided that was a bit too much that's the last time I'm going to Pizza Hut! read more

Whoever is making the pizzas gets my order wrong, every single f$&@ time. They don't ever answer there phones. The only pizza delivery in Alpine. Expensive low quality garbage... the delivery drivers are cool though.. read more

I have ordered two pizzas in the last two weeks. Both had very little cheese. The first one was so bad I didn't eat it. Today I ordered extra cheese because how bad it was last time and even though I paid extra the dough and cause is exposed. I will never eat here again. read more

Pizza Hut - Here is a pizza I ordered with extra cheese. As you can see, I paid extra for nothing. - Pizza Near Me - Alpine, California

I used to not have a problem with this Pizza Hut but recently I moved back in town and oh my word...what the heck happened? My order was seriously goofed, I picked it up and it was cold, the guy who brought it out had 0 hygiene...long oily hair, pants halfway down his bum... But I'm still giving it a 2 cus I think I'd still go here then anywhere else in town read more

Not very good, sad to say. Ordered online with no problems. Pizza was just so thin-I ordered regular crust not thin n uncrispy. Sauce could be better. We had even ordered 2 n both left me wondering why I spent that money. BUT delivery on right on and friendly. They did get lost so maybe that's why the pizza was cold. read more

This is probably the best pizza place ever sit down or tKe out food is amazing we just ordered the $20 box they messed one of our pizzas on delivery we called in they let us keep messed up pizza and sent a guy in 15 min or less with a fresh pizza read more

Pizza Hut - Messed up one - Pizza Near Me - Alpine, California

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I have two say! My boyfriend and have order pizza twice within two weeks! When he ordered the pizza was amazing! Thick crust and cheesy how I like my pizza! This time I ordered a Hawaiian pizza with extra cheese with the orginal pan crust! Amazing! Thick bread and the correct amount of cheese. I just discovered they just shortened you with bread when ordering stuffed crust. I don't why and I never had any other pizza hut do that but I will not be ordering stuffed crust anymore. This time around the breadsticks were a lil hard and that was the only complaints I have this time around. Overall, the average between my boyfriends order and I order is a 4 star rating knocking down a star for the breadsticks and stuff crust pizza. read more

What a great meal ... Take out with friends and family at our house. A couple Pizza's - Meat Lover, Thin Crust Cheese Bread Sticks with dipping sauce - the guests finished their meal and enjoyed every bite. Katie was so friendly and nice when I arrived for our Take Out. She asked if I needed cheese and red pepper flakes. A favorite for our group. Thanks so much for adding so much to our evening. We will see you guys Soon. C. Lovejoy Alpine, CA. read more

Where do I start... I ordered the pizza on the phone, went in to pick it up...bill was $29.xx for 1 pizza and $10.00 box...that doesn't add up. The advertisement is $10.00 for any med. or lg pizza any way you want it, right? Well, I asked what happened to the special and I was told advertised pricing is only given to the customer when the customer requests the special price. ISN'T THAT CALLED BAIT AND SWITCH??? So, if you are not paying attention, on your cell phone or yelling at your kids, when you pay for your pizza - you will be overcharged...the best part you are overcharged ON PURPOSE!! With that said....does everyone in Alpine know that the manager of pizza hut is a drug addict?? I only order pizza there when the manager is not working and there is a certain employee, to be nameless, is working .... most of the staff is very friendly but I can only imagine that the rumors of the manager being a "witch" to be true due to drug highs and lows, right? I am done with this place. there is a great pizza place in the next shopping center over (the Vinny's place that Aimee refers to is great and no I am not an owner or related to the owner)... a little more pricey... but the old guy is super nice, clean and too fat to be a drug addict! read more

Never again will go to this Pizza Hut. Have been trying to support businesses since the "lockdown" but can't feel sorry for some of these places when they treat customers like dirt. Showed up at 10:45 pm (their closing time was 11:00 pm. Had to shout out a "hello?" for someone to acknowledge the fact that I was there and when the employee came from the back room he with a scowl said "no" to the request for a pizza. Said "ok thanks" and walked out without another word from employee. read more

Who'd a thunk this..... Five stars for Pizza Hut? Yes - in - deed! I ordered using the iPad app..... Easy to use and quick. I first went out to their daily specials. They were better than the coupons I had. I got an email confirmation on my order. Gave me the exact price and delivery time. It was delivered on time and was even hot. Ok, so I ordered a pan style crust and four toppings on a large pizza. With delivery for under $14 (tipped the driver separately). And it was GOOD!! Way better AND cheaper than a picked up order at the local pizza guy. I've never really been a fan of Pizza Hut but this place is great! read more

Two times in a row they did not deliver pizza that was ordered online. Every time we call they either answer the phone and immediately put us on hold then hang up, or they just hang up. There's a good reason this place has an overall bad rating. read more

O.K. Sometimes I'm not the brightest kid in the class, but come on. I was shopping at the major grocery store yesterday and on my way home I decided to pick up dinner for the wife and kids. So, I stopped in Pizza Hut to give them another try. OMG... Can I give them a grade lower than an "F"? I saw on tv, the ad that says, any large 2 topping pizza, $7.99. Not a bad deal, except when I went in to ask if they were still offering that deal, the lady said "online only". I'm standing right there! What? You don't want my business? Really???? Now I'm done for sure. But, at least she wasn't rude about it, just matter-a-factly. I guess I missed that part of online in the commercial. Sooo, as I was getting in my truck, disappointed and shocked, I said to myself "Mexican it is" and went down the street and bought carne asada fries! By the way, they were a hit at my house! read more

Does not honor deals as advertised online. Blames management for this decision. Very obvious their goal is not customer retention.

Our of dough long wait cold pizza. Out of cinnamon sticks. Waiting for 45min after we ordered online. People had to get refunds because of out of dough read more

Along with no dipping sauce for the wings I got no sauce on them...the pizza was nice and warm, just had bubbles on a few slices..breadsticks were good read more

Pizza Hut - a receipt for a pizza - Pizza Near Me - Alpine, California

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Horrible service on the phone cant even understand people on the pizza line its ridiculous something needs to change will probably never call there again read more

Okay, I have to start off by saying I am an absolute wing fanatic. Seriously, I'd have buffalo every day if I could. That being said, the wings here are great, and very consistent (which can be hard to find). On the non-wing side of things, the cheese-bread is another great thing to try. Also, the p'zones (calzones) are great too. The staff are always friendly, and the service is top-notch. Bottom Line: Food is amazing, so are the people, so what are you waiting for? read more

I'm not getting pizza from this location anymore. It's garbage!!! The pizza is always under cooked and soggy. The past four times I ordered from here it was like that. read more

I ordered a pizza online and arrived at the time which it said it would be ready and when I arrived which was 12:15pm the store was not open yet even though it said would be open at 11am and I could see people in the back ignoring me and another customer waiting for their food. When they opened the doors it turned out there were more customers waiting in their cars. I payed for my pizza they got it for me and when I got home I opened it and it was luke/warm and felt like it had been sitting for at least an hour or two and they just reheated it and it was not cut all the way. read more

This Pizza Hut used to make a pretty decent pizza, but the last 2 times I have ordered, the pizza had so little cheese on it, it was really bad. I do not know if this is a management decision or just a cook that is poorly trained, but in any case making a poor product only scares off your customers. read more

I usually look forward in treating my family to a better quality, delicious pizza from the expensive Pizza Hut. Not last night! The 2 pizza were both over cooked, burnt, dry, did not taste good at all. That's it for us. We'll just stick with Little Ceasar. read more