The staff here were amazing and very considerate of the food allergies one of our party has. We…read morebought a meatball which was good, a ln Italian which my husband loved and a Cuban. The first bite of the Cuban was very pickle and mustard forward, but it was good.

Many years ago, I ate at a potbelly on a regular basis. Then I moved and wasn't near any. About…read morethree years ago I had a chance to stop at one and while the food was good. The whole experience was not. This was a refreshing experience. They have been open for a short time and this was my first opportunity to stop in. The store was clean, employees were friendly and helpful, and the food was excellent. I walked in around lunchtime and was directed to the back of the store where the line started for ordering. They have a big menu board which I read first to determine what to get. The Cubano sounded good so I decided to give it a try. There were two choices for bread where they started the sandwich and put it in the oven. I was directed to the next station for all the toppings. I had a moment and chatted with the two employees that were there, and the one at the register asked what I got and if I would be having a drink or anything else. I told them I would take a meal which consisted of the sandwich, a drink and chips. On my sandwich came out they asked how I wanted it and directed me to assign that showed all the topics available. I opted for mustard and added hot peppers. I was very impressed with the taste of the sandwich and the hot peppers added a nice touch that you don't normally get on a Cuban. I will definitely be trying this one again in the future. They have several tables to dine at and there are accessible spaces out front. They have a drink station where you would get your own drink. If you're looking for a good hot sandwich, this is a great choice to have in this shopping area.

This lobby does not close till 11 pm on. Friday night. They had 8 workers and the manager told me…read morethey close at 10 pm and told me to go thru the drive thru due they were short staffe. what I saw was a bunch of employees laughing it up on their cell phones playing around. I asked the manager for the corporate phone number and she would not give it to me. It is policy the lobby stays open till 11 pm. You cannot make your own hours and say I want to close at 10 pm. This location is terrible for doing that. I have been coming here quite a while and I know the lobby stays open till 11 pm

Totally get this can be a busy location, but I order my food, get to the second window, they tell…read moreme go to parking spot number 3 because their drink machine is down, fine. I check my bag wrong food. I go inside, they ask me to switch bags with another lady behind me because she has my food and I have hers. My fries? Half ate. I told them no. I want new food. They said they will bring it out to me. I've been here 15 minutes waiting still for my food. The only reason I don't give it a one is because I've been here before and it's never been this bad.

They do NOT have the special strawberry milk shake with the gummy nerds candies here at this…read morelocation. I drove almost half an hour to this Zaxby's only to be totally disappointed. The commercial has been all over the TV for a week now...... ZERO STARS for this franchise owner

Zaxby's in Haines City Drive Thru completely messed up our order a couple nights ago by giving…read morewrong items and missing items we paid for. In addition some of the food was not fresh. I took pictures of the ticket showing what we ordered vs the mixed up food we received. I didn't go right back because it was pouring rain and our power went out as I sat down to eat. This evening I had time to go over and ask for either a refund or replacement. I was polite and explained what happened to the Manager on Duty, showing picture and receipt of issue. She didn't apologize and stated that unless I brought the food in there was nothing she could do and her hands were tied to theor policy, even with pictures I took. She also said there's no way the food was not fresh, basically insinuating I was lying. I asked if there is somewhere else I can provide feedback since she wasn't able to handle the situation and had no empowerment to resolve my concern at all. She gave me an email address which I will contact, though I expect no response. I will not return as all she had to do was take ownership of the situation and provide a replacement meal, a refund, or a coupon for future and apologize things went wrong. I want to share that this company does not care about quality or service recovery in their business to ensure things go right nor resolve things that go wrong and caution you to waste money there as it isn't cheap! I almost came home and dug in the trash for the food we didn't eat from 2 nights ago and take it over but decided then there would be a new excuse of why she couldn't do anything and still tell me I'm lying. One example of the mess up in this pic...we ordered NO coleslaw and got double slaw! Thankfully Cane's is opening soon with a similar menu in Kissimmee!

Last night's experience was ehhhhhhhhhh…read more Too many kids - I mean staff were horsing around then messed up the custard machine. I usually get the kids meal for a good value - under $8 for a cheeseburger that has grilled onions upon request - lettuce and cheese with crinkled fries a drink and a frozen custard with 1 topping. The custard machine was having issues this night and delayed serving in the timely manner of the custards. A few staff were gathering around and the lead was telling them to spread out and designate stations. The meal was not bad and the frozen custard is always a delicious treat. I usually get the cheesecake bits. The cheeseburger seemed to have a thicker patty than usual with the grilled onions, shredded lettuce and cheese. It kind of lacked mayonnaise and ketchup that I had to dunk in the burger to the ketchup as I bit into it to add some type of moistness to the burger. The fries were fresh and hot and salted evenly. The diet root beer I like getting because its pretty dang good. It has a good root beer flavor compared to a&w. I love their frozen custards. It has this creamy nice texture to it and its not too sweet. I usually do my own toppings for the custard sundaes. I usually get the butter cake or cheesecake pcs.

Wow!!!!! Everyone told us to try Culver's. Did not disappoint. The burgers are delicious and the…read morefrozen custard is creamy and delicious!!!! Can't wait to be back in the area so we can come back. Highly recommended.

The best tacos ever I go there all the time each time I go they already know what I want the…read morequestion no longer is how may I help you it how many tacos today I love the service !!

1/5 STARS -- PLEASE READ BEFORE GOING…read more I've been to MANY Mexican/Spanish restaurants in my life, and unfortunately, this place deserves 1 star from me. This review is based on my experience on August 9, 2026, so this is one of the most recent reviews you can find. The food was okay. I would honestly give it about a 3/10. Some things had little to no flavor, and some of the food tasted like it had been sitting out for a while. The fried plantains were especially soggy. Overall, the food was missing seasoning and freshness. But the BIGGEST problem was the communication and the employee serving us. My family of 5 went because we wanted a nice Spanish/Mexican place to eat. We saw all the positive reviews, so we decided to try it. The problem started when we were ordering. WE WERE NEVER TOLD THAT WE COULD ONLY CHOOSE ONE SINGULAR TYPE OF MEAT, ONE SINGULAR TYPE OF RICE, AND ONE SINGULAR TYPE OF SALAD. Nobody explained that choosing a little bit of another meat would automatically be considered an entire extra serving. We chose ribs and chicken, and we also wanted to try another meat. And when I say TRY, I mean TRY. We did NOT want a full serving. We didn't even want an actual piece of the meat. WE ONLY WANTED TO TASTE THE JUICE FROM THE MEAT. That's it. And we were still charged the FULL $4 PRICE for "extra meat." If I'm paying the FULL PRICE for the meat, then just give me the chicken! The frustrating part is that nobody told us beforehand that even wanting a small taste of another meat would cost an additional $4. If the employee had simply said, "You can only choose one type of meat, and anything else is an additional $4," we would have understood and made our decision. Instead, we were told nothing and were charged afterward. When we tried to explain ourselves, the employee was not very understanding. She came across as rude and dismissive, and instead of simply explaining the policy to us, it felt like we were being blamed for not understanding something that was never communicated to us in the first place. A little communication and kindness would have gone a LONG way. We also ordered lemonade, which my family ALWAYS gets. One lemonade was $6, which is honestly ridiculous to me. Our total for 5 people was around $110. On top of that, there was an automatic 15% gratuity/service charge. I understand restaurants have policies, but PLEASE communicate these charges and rules clearly BEFORE customers order. This isn't just about the $4. It's about the fact that we were never told the rules, we were charged for something we didn't understand was considered "extra," and then we were treated poorly when we tried to ask about it. Unfortunately, this restaurant has lost my family as customers. We will not be coming back. The food was okay, but for the price, the service, and especially the lack of communication, it was NOT worth it. Overall: 1/5 If you're reading reviews before deciding whether to come here, I hope this helps. This is my honest experience from August 9, 2026.

My expectations weren't high but I will say this place should shut down. Fried chicken is greasy…read moreand tasted like a rubber boot. The sides weren't any better the fries were undercooked and coleslaw tasted like water. On top of that my dad order was wrong, he got shrimp with broccoli instead of chicken with broccoli.

Food is "Meh". Not bad, not good, it's about what one would expect from a fried chicken joint that…read morealso serves Chinese food.

Disappointed, I ordered 2 large fries and only got one in the bag, and maybe it was my fault for…read morenot checking before leaving the window, but i sure was charged for TWO LARGE FRIES.

Food is always great, service is friendly and they were excellent at handling groups quickly…read more Not happy to see shrinking food portions and sizes being served. I know it's not their fault but some it these pieces of chicken were tiny.

Stopped by to redeem Veterans Day sandwich. I was told this location does not participate (honor)…read moreveterans.

I stop at this location somewhat frequently as I can usually get in and out quite quickly. On this…read morelatest visit I used to drive through and there was one vehicle in front of me. I pulled up to the menu board and waited and when they finally asked how they could help me I told them I had a coupon and was immediately told 'I'll help you at the window'. I pulled forward and waited till they finally finished with the vehicle that was in line and when he came to the window I gave him the coupon and waited. He went back and forth between two registers and had to speak with other people working. I had told him I wanted a roast beef sandwich which is what the coupon was for. When he came back to the window he double-checked that I wanted two roast beef sandwiches which I corrected to let him know that I only needed one. He went away inside again and came back and took my payment which was for slightly less than what the coupon said it should be. I wasn't going to fight with him to give him another dime as I've never had an issue using coupons at this location before or any other for that matter. I sat and waited for several minutes and they took an order from another vehicle and finally came back to the window and asked me to pull forward and they would bring my food out to me. Usually I have no problem getting roast beef at any time of day or night at this location. I pulled forward and waited and extremely long time before one of the employees walked out with a bag and brought me my sandwich. In total I spent almost 20 minutes to get a single roast beef sandwich with a single vehicle in front of me. I've been here when there were three vehicles in front of me and been in and out in under 10 minutes. On the sandwich itself it was lukewarm but with more meat in it than I'm used to. It tasted fine with nothing unusual about it which was a plus but the extra time spent in line caused me to be late for the appointment I was going to. I will continue to use this location but I will be more cautious especially when stopping early in the morning. I truly enjoy Arby's and it's one of the places I can get food that is safe for my body so I'm not going to give them up over what was probably just new people on the job.