This is one of the best Planet Fitness locations in the area. I typically use LA Fitness and my partner uses Planet Fitness because we have different needs for the gym. He has a Black Card, which allows members to bring guests, so whenever we go together, I ask to go here. The Black Card also allows him to get 50% off drinks, which he says is the best deal for when he forgets his protein shake. read more

A simple reliable planet fitness gym. This location has easy parking and is large and well spaced out. During peak busy times it's packed but if you go on non peak hours it's great. The staff here are helpful and friendly. Check in is easy with your phone number. Machines and weights are clean and organized. Equipment options are more on the basic side but they have enough weight machines and free weights and cardio machines to get a decent workout done. You get what you pay for and this place is an excellent value for the price. Bathroom/locket room areas are usually well kept and clean. 24/7 open hours which is great if you're a night owl. This gym is simple but solid. read more

Planet Fitness - Gyms Near Me - Germantown, Maryland

All of the employees are very nice but they completely fail to control the environment you will absolutely see people using multiple machines and then will bark at you like a dog intel they get there way this is such a annoying thing to deal with almost every time you go in read more

EDIT: Removed a star from 2. Was told that until he physically assaults someone they will do nothing because making multiple women *feel* unsafe is not enough. That is just so wrong. I used to love it here. Leaving a review to warn women. There is a dude in this gym who wears sunglasses and just walks around and stares at women. He must think the glasses disguise the staring but they just make it creepier. Typically he is there during the busiest hours (week nights after your average work hours). He will briefly stop and do something to look like he is in the gym for a reason but then just makes his rounds, walking circles around the gym, creeping on women behind his glasses. He's not even subtle. I've had enough, finally said something to the staff after mulling it over for weeks. ("Am I crazy? Am I being too vigilant?") That's when I learned that multiple other women have complained...but no one has done anything? Just weird, weird vibes, it is unnerving. I'm totally creeped out. I'll edit my review once something actually happens but if numerous women have felt the same way and alerted the front desk before I did, then it is a known problem by now. Please, do something to keep our ladies safe! read more

They will rip you off! They have been illegally charging a second person to my account. I have asked for help and the manager did nothing. Told me he would look at it. When I stopped him and asked what was going on instead of clearing up this simple matter he scolded me for sticking up for myself. I told him we were going to court because there was no way they had a signature for my daughter who is special needs. It took him 7 months to not tell me then to tell me I could leave the gym. I told him to cancel my account. Then he called my home to tell me I was being banned from Germantown and all Planet Fitness's. All the summer accounts for kids under 18 will close and then some how restart 6 mo to a year later. Also they got rid of most of the good equipment so it was getting harder to go in. Not worth the hassle stay away. read more

This PF location has probably seen better days. For starters, it's very gloomy and dark inside, and it's not very big. Sometimes these gyms move into open/leaseable locations that don't really fit what their intentions are, and that's what this particular location seems to have done. This location could definitely use some TLC. CONS: -drips from the ceiling -dirty (machines are not cleaned often, there is usually trash throughout the machines/gym -staff isn't that friendly -poorly maintained (equipment and just the gym overall) -the gym matting covers up odd grooves and holes in the floor, but lots of it is bubbled, so if you're not careful you could get hurt -dingy/kind of humid/mildew scent throughout -odd setup -poor choice of paper towels used to wipe down machines (I know, but hear me out - they don't absorb well, so there are constantly drips of "cleaning solution" all over the floor, especially near the cleaning stations). PROS: -open 24/7 read more

Good morning and welcome to a business tutorial of what not to do in a pandemic. 1. Have a gym that requires membership. (well that's bad but you can recover from that) 2. automatically renew all memberships. Even when the person signs up for one year. Even, if you haven't been to the Gym since March 2020. These days doing an automatic renewal is bad. So in addition to fighting the fee, we will never do business with Planet Fitness again. That is simply horrible customer service. Shame on you Planet Fitness! read more

Open 24 hours! Plenty equipment to choose from, a lot of parking spaces, and I can use their own app to manage my account with them. read more

Planet Fitness - Inside the gym. - Gyms Near Me - Germantown, Maryland

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I love how they recently remodeled the spa area. The lights are dim and there is a mini lounge area with leather chairs and a flat screen tv, the 2 massage chairs have their own little den with a flat screen tv. They always leave a remote out, which is nice. Then there are three total body enhancers, tanning beds and hydro massage beds. In terms of the workout space, they have a nice separate space for plyometrics. I like how the circuit area is in the back corner, yet not entirely in a different room so that staff can still monitor that people are rotating as the space is designated to do. This gym is one of the few that have a rowing machine. They also have an upper body ergo meter , and seated stepper for those that can't be weight bearing. The only thing that I would recommend is that they get handicapped accessible doors. read more

Planet Fitness - Gyms Near Me - Germantown, Maryland

I'm writing this review about the absolutely sensational customer service that I got from Dom. We come every year for Thanksgiving to visit my family and need a temp membership. She remembered that last year we came and helped us to setup a membership. She went above and beyond to make the process as convenient as possible. Super happy that she's part of this gym. read more

They renovated this place, and "oh sh!t it looks PHENOMENAL!" This is my second gym.. I come here after hours.. and it looks beautiful like Lifetime (my primary gym) ! The women's bathroom is GORGEOUS! US WOMEN LOVE A NICE BATHROOM I LOOOOVE coming here even more. It's silly not to have the black card. I'm thankful I have it! My Hydromassage was AMAZING, and so was my chair massage.. I was laying at a 45°angle I wish I could give 10 billion stars! read more

This is the second day that the manager and another male didn't greet anyone upon entry. They should be more friendly more pleasant it costs nothing to be nice. Want to enforce policies but not greet the person they just ignored is ridiculous. read more

A friend of mine invited me to go to this gym. First visit to this fitness center and will be my last. Parking was a mess, then going inside and seeing it makes you feel very claustrophobic and cramped. Space is extremely limited as all of the equipment and treadmill machines, ellipticals are right next to each other. I understand they want to put as much as possible in a smaller space, but no elbow room at all between you and the other person. Even at the free weight and strength training sections, no space to move freely trying to lift the weights because they are so close to one another! Another odd/weird thing is the locker room. Just a tiny enclosed space of small lockers and a couple of narrow benches?! Come on! Comparing it to Lifetime or Onelife, there's no comparison at all. The price is the only beneficial thing about this gym compared to the others. Pretty disappointing, that's for sure! read more

Hands down, the worst gym I've ever been to over the last 27 years. The staff is great and the facility is clean, but the people at this location have zero inclination of gym etiquette. It's almost impossible to make it through an entire workout without having to wait for some selfish person using 2 machines at once. They sit their water bottles on multiple machines to keep anyone else from using them. The other day during the busiest time I saw someone with every free-weight from 25 to 45 stacked on a bench that they weren't even using. No one can use more than one thing at at time, it's just selfish. Don't come here if you're serious about working out. The social media rep's subsequent reply/marketing message to my comment has confirmed my suspicion that planet fitness values quantity over quality. They advertise as an inclusive environment for everyone but fail to delivery as a quality gym for those serious about working. They could be recognized as a legitimate fitness center if they simply expected basic human courtesies from their members instead of promoting the worst behaviors in our society like hogging resources so no one else can use them. Humans are more than dollar signs Planet Fitness. read more

I'm not sure if I like this PF? It had an old vibe and it was tight. The stair master was dirty and needed a tune up. I tried another one , but it wasn't any better than the first. I see they've upgraded there weight lifting equipment in parts of the gym. I will probably not come back to this PF. It was in need of a good cleaning. read more

Planet Fitness - Gyms Near Me - Germantown, Maryland

Customer service is really bad however the gym is pretty good it's clean and a good amount of machines.

My biggest complaint is customer service. I have been a member for 9 years. I canceled six days after they billed me the annual fee of $39. Even though I get no benefit from the annual fee, they will not refund it to me. It was 6 days - not 6 months. Manager in the local office was very dismissive. read more

The gym just got renovated and i would recommend it to my friends. Staff/management is doing a better job at maintaining the cleanliness. The gym is also able to accomodate larger crowds now. I would recommend regular tune ups of some weighted machines but other than that, great workouts each time read more

The staff spends a lot of time on their phones and not enough surveying the gym because not all gym members wipe down their equipment after each use. While the gym does a good job at separating machines so that members can be socially distant, has a user friendly app which has a crowd meter so they don't exceed 80 people in the gym at one time, and doesn't let members use the showers/lockers to avoid crowding, they don't do much else on the gym floor besides empty the occasional trash cans. The only rule that is strictly enforced is the mask wearing policy for all staff and members which everyone complies with for the most part/when the staff is doing their hourly rounds in. Not a bad gym to go to during this pandemic but would certainly not risk it if you're immunocompromised. read more

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I have been a member of this particular "club" for a few years, since moving to Germantown a number of years ago, and have been a member of the brand in other locations for well over a decade. I have seen this location change for the better as it seems new management has taken a hands on roll. As previous posters have suggested, the staff at this location have had the appearance of being just bodies to fill a position. Now, today, the staff is incredibly friendly. Management seems to have taken the "it's only 10 dollars, what do you expect" mentality out of the equation, and this location is finally being ran the way you would expect any business to be ran. Professional, courteously, cleanly and with Pride & integrity. There is absolutely NO lackadaisical approach to being proactive in the cleanliness and training of the locations associates. Personally, I do not demand anything from anyone. I don't care about people avoiding eye contact with me, and I could care less about someones negative attitude as I do NOT allow it to affect my being. With this said, I can not compliment the new attitude of the front desk. The training definitely comes across as deliberate and this is amazing. Every associate in this location is extraordinary and constantly moving making this location have a feel of a much more expensive "club". Whoever is responsible for turning this location around - Thank you. read more

My home gym. I've been working out here for many years. Pros: (1) it has all of the equipment of rival fitness centers and most amenities from the rival big gyms. Furthermore, it has tanning, massage chairs, hydromassage and "red light total body enhancement." (2) the staff is always super friendly and goes out of their way to assist you. Cons: (1) it is not spacious and at peak hours, it can be very cramped. (2) as any PF it doesn't have free weights to do chest press and dumbbells only go up to 60 lbs. read more

Since someone informed me to contact a site manager, as if I were too stupid to think of that on my own; I already have. I've also spoken to the President/CEO/Whatever she is of the entire Planet Fitness company, and was told I couldn't be refunded or be compensated in any way. I'm sorry your business is just that awful that you're desperate, and hurting for $10. In her own words, it is "Akin to buying a car. Even if you don't drive it, you still have to pay for it." So not only are you desperate for money, you're also perpetuating intense logical fallacies in an attempt to put up an argument. Yikes. read more

I feel like the reviews here are an example of how people who have a bad experience are more likely to review, whereas people who are fine with it are silent. I am an avid runner, having just ran my first full marathon. I normally always run outside in any weather but was looking for easy and cheap access to a treadmill in the winter months when it's dark early or when snow and ice prevents me from running in my neighborhood. I signed up for this PF worried I'd experience the same thing as the posters here, and that it would be hard to cancel. Although I can't speak about cancelling (yet), I went here for the first time today and my experience was just fine. The woman at the front desk was kind and friendly. She explained how I can go about getting a tour, and the classes and training they have on their calendar. She also told me how to use a locker and that I need to bring/buy my own lock (pretty common for gyms). She gave me my key fob and I lost it after my workout and she happily gave me a new one. I went at 5:30pm-ish so yea, I mean, it's busy when everyone gets off work. That shouldn't be a shocker to anyone lol If you want to workout alone, workout at home, workout outside, or come in the middle of the night or very early AM. There were plenty of treadmills to accommodate everyone, everyone seemed content, there was a lot of diversity, and the staff seemed friendly. Dunno what else you can ask for! read more

I have been a member of this gym for going on 5 years. I have said much about this specific PF (I have worked out in over 60 the past year and a half). I feel at home at this gym. I see the regulars, know the staff and it's comfortable because of my time there. That said, its gotten way too crowded. The place looks run down. The staff turnover is higher than a properly run business should be (not sure why, many health clubs have the same issue), you can always count on a few pieces of equipment being down and the bathrooms to resemble war zones. For what you pay, access to training classes, the overall friendliness of the staff and the variety of equipment, what is there really to complain about? It's a solid 3 star gym. read more

I recently moved here and I was unaware that I joined a specific Planet Fitness. I went to work out and was told I could not and that I could not join until sign up in December. The staff member that told me that must have let management know. I got a call from Dustin and Randolph, inviting me back to discuss membership. They worked the system and got me in. Every time I go, which is about 5 days a week, I am always greeted by the friendly staff. They are constantly working on keeping the place very clean. I have thanked team members for the upkeep and they are always thankful that I mention their hard work. I was talking to agm, Randolph, one morning and he was eager to tell me about the plans for expansion. He has been there 2 years and is very happy with the company. That certainly reflects on the rest of the team. It starts at the top. I am very happy with Planet Fitness Germantown! Mark read more

I've never heard so many "no's" in my life coming to this gym! " "No, you can't use this machine"... "No, don't touch this!" "No, you can't use that machine!".... "No, since your just a guest you are limited.." Let me tell you... they lost two customers tonight... well, with 3 stars I am not the only one with a negative experience ... I am not surprised. This is my experience below after my two visits TOO MANY! I take that back they lost more than 2 customers... I will tell all my friends on the military base not to go to this place, and reviews say EVERYTHING! I will never go back as a guest or buy a membership... I am prior active duty for 8 years in, and I'm sticking with military gyms. This gym is a gimmick wack job with this, "no judgment" BS... everyone judged me in there. The military gyms care about your lifestyle- not this place. This place is filled with the rudest front desk people who don't care about working out or health... they care about saying "No" and certainly not about me. They said as a guest I couldn't use the water massaging machines as well.. when I went as a guest elsewhere, I was allowed.. want to know why? Because the one where I went before CARED about HEALTH... this place CARES about saying NO to clients and guests! Well I'm going to say NO don't get a membership NO don't even think about it! Update: upon management commenting below, I attempted to call them- no call back. I understand policy is something to abide by; however- my review is not on policy. If your goal is to get guests to "jump on the bandwagon" and sell the guests membership- you have failed with me. All of the "NO'S" I've heard was all red tape to working out.. it made me not want to work out, this lead me to the conclusion of instead of correcting this... that my health isn't something you care about. All of the "NO'S" let me to close my wallet and never come back, and tell all the people on base not to go here. Geniuses your sales plan failed. Please don't talk to a 8 year veteran of Active duty military about policy- I know about policy all to well. read more

Was a pretty decent gym. Relatively clean and a lot better than most of the other gyms, however compared to other planet fitness branches, this is one that is well below their own standards. Having said that, I think that an inferior branch of planet fitness is still way better than any other gym! read more

I talked to the club manager, Dustin McNeil about the issue I had with his employee Tariq and he apologized and said that he would address the unprofessional manner in which I was treated. I am very pleased with this manager and the way he runs this gym and addresses issues immediately. read more

There is black mold on the shower curtains -staff at night was confrontational and unhelpful. Admitted they "only worked one day a week" and didn't know membership packages. Was told my pass didn't include hydro massage while previous employees said it did, and other PF associates as well. I was interested in checking out a membership. Not a very friendly place. I planned a lengthy exploration, and after being there for 3 hours was asked "do you want to stay 10 hours?!?" In a confrontational sarcastic tone. Not very professional, especially for marathon trainers read more

Planet Fitness - Gyms Near Me - Germantown, Maryland

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This is THE WORST Planet Fitness my husband and I have been to. The place is all around dirty especially the bathrooms. Every single stall in the womens bathroom had pee all over the seats and my husband said the mens bathroom was the same story. One of the trainers told my husband he was "in his way" while he was in the middle of a workout. Staff was very rude and when they refused to recognize our black card membership to just get 1/2 off of our water we wanted to buy that was the last straw, we just left in the middle of our workout. Not to mention the facility itself is pretty small and very cramped compared to other locations we've been to. read more

This gym is perfect for those who want a no hassle workout with cardio equipment, free weights and plenty of brand new weight machines. The staff is friendly and nice. I especially like dealing with Delila because she is always cheerful and ready to help quickly with any requests. The bathrooms are always clean and the members seem to always wipe down their machines after use as the signs request of the members. There is nothing better than having a gym open all hours so you never have to worry about the gym closing while you're trying to get in a late evening workout or waiting for the gym to open early in the morning (you don't have that problem here). Did I mention the monthly and startup costs as compared to other gyms...it's pocket change in comparison for what all they provide for the very little monthly cost! read more

The ONLY reason I use this gym is because it is open 24/7, so I can workout early in the morning to accommodate my busy schedule. Otherwise? Not much of a place. Too many cardio machines, not enough weight machines, and most gym members who frequent this place have zero gym etiquette. With some upgrades and better staff, this could be a halfway decent location... but I'm not holding my breath. read more

I signed up today and I already start hating this place. To be honest, it is hard to find a gym that has many equipment like this for the price. I went around 3pm and there were plenty of empty equipment that i could use to workout. However, what I hated was the staffs. The girl who signed me up with tattoos on her hands and arms was very nice, but these black guys ( sorry don't know the name, but they had very short hair) were very unfriendly. Did not see a single smile from these dudes and when I ask questions they were just keep sighing. I don't know if they go through training to become a staff, but they were so unprofessional and looked like they hate their job. read more

I had to give one star in order to be able to post this. Hey, alright, if your goal is just to belong to a cheap gym, maybe you'll like this. I locked on to the $10/month deal they had when they first opened. I'm glad I still kept my other membership at Healthtrax. This place is noisy (like an empty basement- echos - ricocheting noise). If you are SERIOUS about working out & getting results, spend the money & go to a better gym. The No Grunt rule & the no gallon jugs rule that I've heard about Planet Fit are just stupid. When you really push your self, like in a GOOD workout, sometimes you grunt. Who the hell cares what you drink out of? Mind your business! If you were really there to workout, you probably wouldn't even notice, least of all, CARE! read more

Bathrooms snell bad, machines are broken frequently and wifi doesn't work. In addition, they sell their black card membership to include unlimited use of massage machines. Not true. You get 10 min. Even when there is no wait. people working behind the desk do nothing. Will look for something new when my contract is up read more

Planet Fitness - Doing nothing at the desk - Gyms Near Me - Germantown, Maryland

I always hear people rag on PF but honestly, if you're like me and hate working out and you just need basic equipments, it's perfectly fine. And it's way cheaper than other gym memberships. Why would you want to pay so much for something that you don't really enjoy? The equipment are in great condition and always clean. The bathrooms are always clean. And the workers are always so friendly. read more

I first learned about the gym from several friends who signed up. I was very curious. I never really been to many gyms other than simple hotel gyms, college gym and seen the very expensive gyms (Healthrax, WSC). But my friend got free guest passes and offered to take me there. I went here three times using the guest passes and finally decided to join PF (about 3 weeks ago). Since then I've really enjoyed the gyms environment. Great music even if you forget your iPod! The TVs are great because they distract you from looking at the time left on the machine your working out on. Another great thing are that the machines (elliptical, treadmill) include iPod/iPhone chargers. I love their no judgement policy and the lunk rule. Haven't had any experience with trainers yet but it is offered free with membership! *About the Grunting* Some people do grunt but it is not EXTREME. Everyone grunts a little when they are pushing themselves to work out harder! Staff is only worried about those who are EXTREME grunters. *About the Staff* They are quite young. Don't judge off of one reviewer. My experience with them is always pleasant. Additional info: -It is a 24 hour gym. -Clean (..has spray bottles located everywhere to wipe off machinery when you are done using it) bathrooms/locker room/floor are clean. -They have a water fountain as well as a small refrigerator on the side where you can purchase drinks. -Tanning rooms/Massage Chair for Black Card Members. -WORTH IT! read more

Only use this gym because it's located by my house. Wish it was bigger and had more stair master machines (especially when it's busy). *Front desk staff is very rude. That's the first impression of the gym so they should really work on that and learn how to treat people kindly. Just because it's a cheaper gym don't mean people don't deserve to be treated with kindness. read more

It's either you love it or hate it at Planet Fitness. And as you can tell by my rating, I hate it. First off... when I walked in to possibly sign up for a membership, the guy in the front looked miserable to be there. He kept sighing as he was filling out my information and didn't even smile once. I don't care if you're having the shittest day of your life... you're at work, at least be somewhat professional and welcoming. It's so crowded but I went around 5pm. Creepy men. Smells. Pizza once a week, does that make ANY sense to you? I'll rather pay extra money to go somewhere else... don't bother. read more

I'm fairly new, but I've gotten exactly what I expected to. This is an exercise/fitness gym, not a professional bodybuilding gym. For $10/month I have access to a good selection of cardio machines, weight machines/towers, and free weights. It's clean, and very few of the machines have been out of order, but with the number of machines they have it's hardly a problem if there are. The trainer has been friendly and helpful, and I feel I'm on a routine that's going to help me meet my fitness goals. Honestly, it seems like a great place to start your fitness journey. If you're more advanced and looking for a higher-end/more intensive environment, go somewhere else! read more