The people were very sweet and attentive . The food was amazing. I have a new love for shredded beef chimichangas . The interior design is lovely as well. read more

Food was great. Jorge A took care of us and provided great service, cracked jokes, made everything easy. This man is a stud, don't assume otherwise. read more

This used to be one of our favorite places. IMO prices have risen and quality has dropped. We spent just over $60 for tacos carne asada, a couple of quesadillas, cheese sauce and queso fundido. The carne asada was dry, the beans were liquidy, and the queso fundido was so greasy it was almost inedible. About the only thing that wasn't problematic was the rice. It's not even a case of the cost - I'd happily pay it if the food justified it. Sadly, after several sub-par visits I don't think it does any longer. read more

Be careful if you eat here this was just served to us on the table be advised these are live bugs read more

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Service was not good. My food was below average. The music is very loud, totally not what I expected. Great location since my hotel was near by, but next time I will drive to find better food and service. read more

Really good service and food but the music is way too loud! Literally have to yell across the table on the patio.

My experience with the service here was awful. I'm so disappointed. I was with a group of 5. The waiter took our order then came back a few minutes later and asked me once again, what I wanted. I wanted the quesadilla racheros with chicken, so a very basic order. The food came out for everyone but me. Mine came out about 15 minutes later. My party was done eating by the time I got my food. Awful!! read more

New management? Revised menu. Food was great with good service. Glad they got it back on track!

Service was good and amazing, I definitely would recommend coming back here, and also the food was amazing and delicious as well, the people checked on us consistently, and me and my family enjoyed it, and it was my brother Birthday! read more

Georgy was a wonderful server! We had a party of 10. There was no wait during lunch time. The food was good (typical Mexican spot) & service was fast. I had the shrimp nachos which had a good amount and size of shrimp. read more

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Meh! I came here two times on a recent trip to Richmond. The first time was good. Chips/Salsa and table side guac were all good. I got the chicken fajita salad, and was pretty happy with it (could have used a bit more flavor... sour cream, crema, or some cotija). A second visit was where I saw the true meh-ness of this place. I ordered a beef enchilada with beans/rice. When the food arrived, the plate was hot, but the food was luke warm. That's a huge warning to me that their food is potentially not being kept warm enough before it is plated. The enchilada had a 'not quite done' quality to it. The beans (jeez, how do you screw up beans and rice?) would normally be the thing that saves the meal, but even those were just kind of bland. The rice? Don't get me started. I obviously didn't touch much of the meal, and at no point did my waiter ask about a full plate that only had a few bites taken (that friends is crummy customer service). I paid, left a tip (not waiter's fault that the food is bad), and walked out. The manager was at the front counter, and I let him know why I had not been able to eat my meal. His response was, "Oh, that's too bad. I hope you have a good day." What. The. Heck?! I guess they are so used to people eating what is served without complaint that they are not worried about one bad meal. Richmond peeps, there are places with far better Mexican food in the area. Don't be satisfied with mediocre food that is not representative of the amazing variety of options that most Mexican restaurants have to offer. Also, if anything goes wrong, the management might not do what you need them to do. Make good choices people! read more

The place has decent food, but is too run-down. The tableside guacamole was delicious and it was fun to watch the guy make it . But, the giant Tip jar was a major turn off (no didn't tip him, isn't that what we are paying for?!). The veggie fajitas were good - but you can go to any tex/mex restaurant for them. The furniture is nice, but hasn't been updated in the last 20 years. Lots of seating, too bad no one comes here to make use of the space. read more

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Great Mexican cuisine with outdoor seating, indoor seating and room at the bar. Had an amazing meal and frosty cold adult beverages. Definitely suggest you visit this place if you love authentic Mexican food read more

They do not follow directions at all. You must call them to reconfirm your order. Good is great. Not attentive at all for allergies or food substitute YOU MUST CALL THEM. I'm really tired that you guys don't pay attention to the notes. Those things are important for allergies and other reasons for the elderly. Please take the time to read and follow thru read more

Plaza Azteca is one of the better mexican chains around richmond. Good consistent quality food that is above your average mexican menu. I don't have a go to item yet so can't make a recommendation on what to pick. read more

Drinks ok Beer options very limited I got the rib eye tacos which I presumed would be tender The meat should have been used for a crock pot or a stew Definitely not tender enough to called Rib eye read more

The service was poor from the minute I walked in. They seemed like they didn't want to serve me 30 minutes before closing. I asked if they rather me leave or order take out and they unconvincingly insisted I stay. So I did but I wish I didn't. The cheese dip was lukewarm and had no spice. It tasted like cheez wiz. Then I got a mushroom and cheese quesadilla which was burnt and swimming in grease. All this awfulness set me back $10. It wasn't worth $1. I don't know what had happened to this place but this is why I go to Casa Grande. Never again! read more

Plaza Azteca - Mexican Near Me - Henrico, Virginia

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Food came out right after I finished order. Cold and tasteless. A quesadilla costed me $17.59 because they automatically added a dollar for to go order. Will never come back again. read more

Updated review from tonight's visit... Table side guacamole- still very good. Three of us shared a bowl and enjoyed it. Every dish with chicken was underwhelming. All three meals had chicken as the main ingredient and all three were BLAND! Service was good but not great. On a busy Friday, I can understand why it might suffer some. Unless the chicken is better prepared, we won't return. read more

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Tableside guac is a must, draft beers with large, chilled mugs is a nice pairing! Lots of great entrees as well. read more

Plaza Azteca - Tableside guacamole after we'd eaten our fill - Mexican Near Me - Henrico, Virginia

Good food, good drinks. Nothing wrong here! Be sure to try the orange margarita! You won't leave hungry!

Food, service and ambiance are on par to be labeled above average. Our server (bar tinder) was friendly. She didn't write down our order. Proof that she knows the menu. received our cocktails and entrées really fast. The food was delicious!!! If ever I'm in the area again, I know where to go for a great meal at a reasonable price! We had the Chicken Quesadilla and Fish Tacos. Can't go wrong here. I like it a lot!!! read more

Service has gone down here big time. Short Pump folks are probably snooty I'm sure and plenty come in here nonstop. This equals this location taking the customer for granted! Came in here this afternoon for lunch and felt no love, just attitude. "Salsa" tasted like marinara sauce. Got up and walked out after placing our order with the manager. Server never came back. Don't go to any of these Plaza Aztecas. Find a small, family owned place that appreciates their customers and give them your business. I will never eat at a Plaza Azteca again. You lost me guys, sorry! Get your act together!! You used to be really good! read more

Average food, high prices and a staff not interested in getting your food or drink order correct. Add an obnoxiously loud robot that delivers food and you get the idea. read more

I love leaving great reviews one thing I'll give bad review for is roaches..... its hard to tell in the pictures but I promise that's what it was . I've been here twice. Once ate outside and the food was excellent. Tonight I ate here inside. It looks so clean and the food has been good! However, half way through eating I noticed live roaches were on the wall in our booth. That's enough for me to not come back. read more

Plaza Azteca - Roaches - Mexican Near Me - Henrico, Virginia

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Hit or miss. I've had staff that is really nice and attentive and staff that looked as if they were about to quit. The first few times we went the food was amazing. Suddenly the food quality appeared to change. You get less, the prices increased, the amount of salt being used increased. I hope it gets better or we will be searching for a new spot for Mexican food. read more

I ordered the shrimp fried rice and it was delicious. The red wine really compliments this dish. The restaurant was super clean. I know the coronavirus is very dangerous; but I really felt safe due to the cleanliness of this restaurant. My server, Idania, is very engaging and very attentive. She gives top notch service! I never had to ask for anything due to her diligence. There is plenty of parking and the booths are a decent size. There are happy hour drink specials. There is a separate menu just for drinks. The manager was very professional and attentive to all of the customers needs. The servers get together and sing happy birthday if notified. Very positive experience! read more

Plaza Azteca - Taco Tuesday is the best. - Mexican Near Me - Henrico, Virginia

Customers beware! This was our 2nd visit and 2nd time we were overcharged ($6.99) for the queso. The server said we were charged for a large portion as opposed to the small portion. We asked for the menu and pointed out that the menu lists only one size and price $5.50. She then said their computer system has 3 sizes and prices, and we were charged $6.99 for the larger. I explained it is not ok to charge customers a price that is not on the menu and asked for the manager. The server came back and said she corrected the price to the smaller size. So the manager may or may not know and the system is not likely to be fixed. read more

Great Food, nice warm chips with the best service you can possibly ask for. In addition the server was very nice about his ability to give us consistent good service. Remarkable read more

I met a few of my friends from work here last week and this is the first time I've been to this location. My favorite thing was how large the booths were and they were comfy! They easily fit six people and there was plenty of space for all of our food and drinks! A friend of mine ordered guac and they made it at our table....so cool! The drinks are pretty decent for the price. I'll definitely be back when I'm in the area. Parking is easy. They have a large parking lot with plenty of spaces. It wasn't too busy on a Saturday night. read more

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There are several Plaza Azteca locations in Richmond now and this newer location west of Short Pump Towne Center has the same food menu as the others but different drinks menu than Richmond's first location further east on Broad. I point this out because after a particularly challenging work day I was craving my favorite black jack margarita and decided to stop here for dinner before heading to Wegmans. Well, they don't do black jack margaritas at this location. Dang! Instead, I ordered the drink special, a guava margarita, which was very good, but unfortunately the taste of the food wasn't great. It's also a little more laid back feeling here, and with brighter lighting and less rustic, less festive feeling. If you are in the area or staying at one of the nearby hotels, this is a fine and clean place to eat, just not my favorite of this chain restaurant. read more

Plaza Azteca - Guava margarita - Mexican Near Me - Henrico, Virginia

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Well, I usually love Plaza Azteca. I go to the one on Glenside and the one on Brook Rd. I was out in Short Pump and decided to go to this one for lunch. Big mistake! First, our waiter was super inattentive. He would come by to check on us maybe every 15 minutes. My sister had to ask another waiter for refills, I had to get our own to go boxes, and I almost died of thirst because I never got my refill. The icing on the cake..... The roaches were very attentive! They were all over the wall and there were two on our table!!! I was so disgusted. When we talked to our waiter, he wasn't apologetic at all. We spoke to the manager (who was very apologetic) about the issues and he said he would talk to our waiter and call the exterminator. I will not be returning to this location. I appreciate the manager being apologetic and empathetic (that's why I gave 1 star)but I can not eat at a restaurant where the roaches don't mind popping out. read more

Went to Plaza Azteca for lunch with my son and his best friend. The chips were perfect but the salsa totally lacked any taste or authentic flavor. Someone referred to the salsa as more like tomato sauce which was disappointing but true. Two of us ordered the lunch fajitas which were very good, however, they did skimp out on the warm tortillas, rice and sour cream. My son had the chicken burrito which was your basic burrito but still lacking flavor. As for the service, our waiter was not friendly, welcoming, or appreciative of our business. With so many Mexican restaurants in the Richmond area that compete for the same business I would have expected a better experience. Because Plaza Azteca is just OK I can't recommend this location or give them a good rating. They have a lot of room for improvement. read more

Taste of food is very good. Service gone far south... Wanted quesadilla with grilled chicken. Cheese was non existent. Could see a 1/2 inch square of cheese fused to the wrap, no other cheese Server said he could see the cheese on it. Wanted me to accept queso to pour on it. Had them take it back. No further contact except bill. All too familiar there lately. Not going back to this one. One in Westchester still good. read more

Met my wife for lunch. Rarely do I get to join my wife for lunch during the work week, so this was a special treat. The chips came out and I really liked them. They were crunchy and thick. My wife didn't like them as much as she likes chips a bit lighter. The menu came and I was a bit disappointed. How many mexican restaurants have the same predictable combinations. Speedy Gonzales - it's everywhere. At first, I was disappointed because the menu was VERY light for lunch choices forcing you to view the full dinner menu. I had the fish tacos. I was anxious until they arrived. I was amazed about the presentation. Presentation? When did you ever think a Mexican restaurant cared about such things? Maybe Vegas. Here, they did! It looked great. The rice was different, the beans unique, the fish tacos were fabulous. It was as if they get their wholesale products from somewhere different from EVERY other Mexican restaurant. Not only was the food good, but the portions were large. The decor is very nice. They did a good job making the place look authentic without that festive Cinco de Mayo ambiance most places wind up with. Chips good. My wife had a chicken & spinach quesadilla with a cheese enchilada. She really enjoyed the main meal and also was amazed with the presentation. The only thing that could have been improved was the service. The service was great at times and gone at the end when we wanted to check out. They also gave us the check and thought we would just pay at the table. Took a while to find out that we had to take the check to the counter near the door. Definitely looking forward to returning. read more

Walked out because no one seemed to care about food allergies. It made me cringe and I was terrified to even try anything. Kind of sad when you think about everyone who has to go through this type of concern like I did that day read more

This place never disappoints! I normally get a chicken quesadilla because theirs is so good, and I have to get the white queso sauce and rice on the side. The sauce is perfect on my rice and the complimentary chips. My quesadilla was good as always but I sure wish someone in the kitchen would cut down the big chunks of chicken into smaller bites. I always have to open it up to make it shred into small pieces so it will be evenly spread through the tortilla. The best part of this is I just learned that they deliver to my house!!! I tried it and the food was hot.. and came pretty quickly. The only thing to remember when ordering this is if you get something like a quesadilla, they dont travel that well. It can get a little soggy on one side. Mine was okay, but parts of it were trying to get soggy, I just threwnit in the toaster oven for a sec and it was good to go. read more

These were probably the worst fajitas I have had in my entire life. The steak was so well done it was basically inedible. With a group of 8 people, not one had anything positive to say about their meal. The queso was so liquidy you basically couldn't eat it since it would just run off of the chip. One star for being walking distance to the hotel I guess. But otherwise, really awful. read more

Thank you for vegan options!!!!! I've only had bad service once, but I've been a few times and overall have a great time. Love the giant margs and tableside guac. read more

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Service was fast, but not friendly. Our queso appetizer came out at the same time as our meal... a pet peeve of mine. My lunch was supposed to come with a choice of rice or beans. The waitress forgot to ask for my choice. Has the typical chain restaurant look and feel. Inflated prices for what it is. We'll skip it. read more