These were probably the worst fajitas I have had in my entire life. The steak was so well done it was basically inedible. With a group of 8 people, not one had anything positive to say about their meal. The queso was so liquidy you basically couldn't eat it since it would just run off of the chip. One star for being walking distance to the hotel I guess. But otherwise, really awful. read more

Thank you for vegan options!!!!! I've only had bad service once, but I've been a few times and overall have a great time. Love the giant margs and tableside guac. read more

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This was my first dining in experience in 3 months due to COVID and I was really happy with my experience. The staff was friendly and all wearing masks. People were seated in booths spaced out. They had us scan a code to pull up the menu on our phones so paperless menus. The food came out timely and was really great. I ordered seafood chimichangas while my friends got fajitas. We also ordered drinks which were amazing too. I was really satisfied with the social distancing being done and the steps taken towards keeping everything sanitary. read more

Great lunch spot. Always good service and food comes out quick. Ordered the guacamole which is hand made, a little heavy on the lemon. Food taste is consistently good here. Usually eat here twice a month! read more

Plaza Azteca - Chips and Salsa, menu - Mexican Near Me - Henrico, Virginia

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Ordered here for the first time via Uber Eats and the food not only took TWO HOURS to be ready (not including the 10 min drive the driver had to make to deliver)... but it came looking like this. The nachos that cost $11 looks like this. And the quesadilla that cost $13???? Looks like actual dog food. And literally nothing stayed inside the tortilla. ANDD when calling to politely ask for an update on our order while waiting, the staff on the phone was so rude to us and made us wait on hold for 5 minutes. read more

Plaza Azteca - nachos - Mexican Near Me - Henrico, Virginia

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Sad excuse for a Mexican restaurant. Their food is not authentic and overpriced. I'd rather go to a Taco Bell drive thru.

Food is decent but service is always god awful. Leaving now after waiting over an hour for food. No apologies or willing to comp a drink.

They have a nice selection of vegan and vegetarian options that are always tasty and filling. I've always received good service here, and it's spacious enough that it never seems overly crowded. read more

Came here when I went on a brief trip to Richmond. The restaurant was quite empty when I came on a Tuesday night, however, it seems like a place that would fill up on a weekend evening. Unfortunately, we missed happy hour which ends at 7pm. We were given complimentary chips and salsa for the table, and we also ordered queso, which turned out to be quite liquidy. I ordered the seafood chimichangas, a delightful entree. My party agreed that the quality and quantity of food was delicious and bountiful. If in the area again, I would return for happy hour and a bite to eat read more

Plaza Azteca - Mexican Near Me - Henrico, Virginia

Was there for lunch today and got the Carnitas- to start this is such an Americanized "Mexican" restaurant is not even funny. Over priced for small portions compared to your "Mexico "/ " Casa Grande" Mexican restaurants. The table side guacamole used to be good- now you end up paying $10 for guacamole??!!! So why pay more for less?? read more

Made the guacamole right in front of me. A great experience defiantly should go. The food is amazing. Great margaritas! If your in short pump this is a great place to visit!! read more

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Love going here, sometimes it's either a hit or miss though. One waiter, whose name is Caesar I think, I've had a few times is great, will have real genuine conversations with you. Most of the time it's hard to find good mexican food, but this is the place to go in short pump! I recommend, 100% read more

Service isn't great, margaritas aren't great, food isn't great, chips aren't great, the chairs weigh 100lbs and everything is large. That is all read more

We ate dinner here tonight. My wife had the chicken spinach enchilada and I had the spinach enchilada. We waited more than 30 minutes for the food to come out. When it did it was very cold. We sent the food back and the waiter just grunted at us. The manager brought it back and made some lame excuse about it being cold and that was normal. But he told us it was hot, very hot. They did not prepare a new meal but heated the existing meal. And the plates were hot but my food was still cold. My wife's food was hot. So I sent mine back and told the waiter to take it off the bill. More grunts. We never got an apology and the manager never came back. I will never eat here again. read more

The food here is okay, and the service isn't the best. Nothing really special here.

Decent food, but nothing that exciting. The service was good, quick and friendly. Nothing in the menu really grabbed my attention. I got the lunch serving of Enchiladas Suizas and it was okay. The food seemed of good quality. It tasted very American and somewhat bland. The chips and salsa were good and the salsa had a nice kick to it. Overall a decent restaurant but not my top pick read more

We went in for an early lunch and the place was pretty empty. We were greeted and seated immediately and of course chips and salsa came right after. Why do they have to give you that deliciousness before you order?? I could eat a bowl of chips and salsa without an entrée and be more than satisfied! And why not...let's add cheese dip to the mix! We order our lunches and chatted and before you know it our food was on the table. It pays to go early. Very quick service and a cheesy heavenly Mexican meal. It was nice to not have to ask for drink refill and the even refilled our chips when I asked (I'm greedy...and regret the comatose effect it had on me later!). I've had their table side guacamole and it is to die for! You can get it as mild or spicy as you'd like it and it's made in front of you...no fresher than that! Great place for lunch and always have good specials on food and drinks. read more

Plaza Azteca - Definitely comatose after the 2nd bowl! - Mexican Near Me - Henrico, Virginia

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I had dinner here last night, and was very disappointed. The service was very poor: it took a long time to get chips, our we had to go to the drink station with our glasses to get refill, eventually had to go to the front desk to finally get our bill and get out. The food was marginal. I had fish tacos which turned out to be a small, thin, overcooked piece of fish-jerky with some cabbage and a small container of onions and tomatoes. Even the tortilla had an odd flavor! Thankfully, there are plenty of good Mexican places in the area, and I will stick with them next time. read more

I got the Burrito San Jose I believe, that comes with the cheese sauce. It was good, the portions were large, especially that with my takeout that gave me a large bag of chips with two types of salsa/dip. The reason for the one star was that they forgot to include any napkins or utensils :( Note too that they don't have any drinks for you to take out (all alcoholic I believe). read more

Horrible service and not because they are busy. 3 servers sitting at a booth on personal phones.

I am very surprised at the negative comments. I live where this chain is based, and OK some locations are not as good as others but this location is just fine. Service was attentive, food was good, and the place was packed. Not sure where everybody uses as a benchmark but in my recent visit with another out if town guest things were just fine. read more

Salty burrito and food and poor service for lone bus traveler Could have just licked the salt jar at the hotel and called it a night read more

We had friends tell us they loved this place, so we decided to give it a try after a visit to Short Pump. It was a tale of two meals. My wife liked her shrimp cocktail just fine, but I ordered the Mexico City Pasta, which was not good. It was so new to the menu, that our waitress didn't even know what it was, and asked to see my menu to read about it. I decided to go ahead and order it to try something new. Wish I had stuck to a burrito. When it came out, I wasn't really sure what it was. I ate a little bit of it, then asked to see a menu, thinking maybe I had mis-read the description. What I got, was pasta with a pasty sauce, and grilled chicken on top. The chicken was good, the pasta had a really odd taste. Kind of seemed more like a mole sauce, than beans. In fact, there was a single bean (one) in the entire dish. When I re-read the menu description, sure enough, it says "covered in cheese and cilantro". There was nothing on the noodles other than the chicken. My belief is that because it was a new dish, they really didn't know how to make it yet. Service was okay, and the restaurant seemed clean. All in all, my wife liked her meal well enough that I would give it another try. Just wouldn't try the Mexico City Pasta again. read more

Great Mexican restaurant, prompt service. The Guacamole is superb, ask for the cilantro and garlic. Party of ten on this visit, no waiting for anything. Top notch. read more

This is by far one of the worst meals I've ever had. I ordered fajitas for two and a Chile Relleno to go order. First of all the Chile relleno was so tough I couldn't eat it The pepper would not cut with a steak knife. The fajitas were cold and veggies were raw the meat was left over and had a weird taste I ended up throwing everything away it was not fit to eat . I will never eat here again read more

It was a rainy night, I was starving, and I had a ridiculously long day. Plaza Azteca is maybe 50 steps from the door of the Hilton over the bridge and through the side door, perfect for my laziness that evening. The food here is pretty standard for a chain, so be sure to keep your expectations in check. Chips and salsa are complimentary and you actually get two salsas. The regular salsa has a nice flavor and packs a little kick. On the other hand, the white salsa was not my thing. I ordered the burrito with shredded pork and chipotle sauce. The pork was a little dry, but the dish overall was good. The margaritas are good and strong, a medium is quite large. Like the food, the decor is pretty standard. They have two large rooms for seating, one is more bar-like with bar seating, high tables, and booths around the edges. The other room just has a lot of booths. They also have patio seating. So why 4 stars, the service I had was stellar. I wanted to watch the Rangers/Ottawa playoff game, but I didn't know what channel it was on. The guys searched desperately to find the game, but couldn't find the channel. Apologetically they put on ESPN. Throughout my meal they were very attentive and checked in, but not in an obnoxious or over bearing way. While the food maybe 3 stars, the service is an awesome 5! read more

This plaza is always hit or miss for me. The table side guacamole is awesome. But everything else is good some days not great others. The last time I went I got so sick afterwards. Not sure if it was the food or just coincidence but I think I'm going to take a break from here. There are so many other Mexican places that are consistent. read more

Love it! Nice place! The food is delicious! A little bit of a wait but my waiter always came back to check in on me every once in a while read more

Plaza Azteca - DELICIOUS!! I got the burrito bowl :) you'll love it! Only $10! You get a lot for that much :) - Mexican Near Me - Henrico, Virginia

I have to admit that every time I have come here, this place is very clean. The food comes fast and the service isn't bad. The mixed drinks taste a little watered down. The food is so so, but I also compare it to the more established plazas in the Hampton roads area. It seems that you pay the same here but get smaller portions. I do like the fact that they have a little more on their menu to offer than other mexican restaurants in the area. read more

Plaza Azteca - Fresh guac! - Mexican Near Me - Henrico, Virginia

I had Tacos de Carne Asada which is not on the menu but of course, they knew what it was and made if for me. Actually, they were happy I ordered it and even brought me seasoned pinto beans (not refried) as a side which I didn't order. The food was really good and I can be picky about Mexican food. We also had cheese dip but I was a little disappointed about it because they didn't season it with green chilies or anything. It was simply queso blanco melted down with leche. The staff is friendly and our waiter took good care of us. read more

Great ambience. Waitress was very attentive. I had the d steak. PIÑA LOKA Grilled pineapple stuffed with chicken, steak, peppers and onions in a "al pastor sauce" topped with melted cheese which was very tasty. That sauce ! Just WoW overall great experience. I've heard great things about the quesadillas and will try one when I return. read more

I tried this out despite the bad reviews and I'm so glad I did! To start they were definitely busy, which is always a great sign for a restaurant. But the service did not suffer from the crowd. We sat in the bar area which has big beautiful chairs that are slightly heavy so be warned. The chips are some of the best I have ever had and were even better with the cheese dip and salsa. (I went back a week later and got the at table guac which wasn't amazing but still very good). My husband got a combo that he always gets at Mexican restaurants with a chili relleno. It was one of the best he has ever had! I did al a carte tacos, the chicken and beef are both very good. (I got the enchiladas later and they were also very good!) Their menu has a great variety for picky eaters with all the classics plus some. BEST part? The house margaritas!!! I got strawberry, while the people with me with me got the peach, the raspberry and the original. All equally delicious in their own way. The house made mix is definitely what does the trick! Overall much better experience than most of the reviews! read more

Plaza Azteca - Peach and strawberry house margaritas (delicious!) and cheese dip yum! - Mexican Near Me - Henrico, Virginia

When looking for a place to eat on a Saturday night and everything else has a 2 hour wait, this place is amazing! Loved the decor and food was good. Ordered a side table guacamole, just wish it was more avocados but flavor very authentic. read more

When you call and try to order lunch and they tell you it's only for dinner, but they make a lunch option covered in vegetables which you don't want, well, I just gave up trying to order lunch today. No thanks! read more

Service used to be better here but it has definitely gone down. They need a better management to provide a better customer service. We spend at least over a $100.00 whenever we go there and sometimes we like to pickup our food to go. This restaurant charges you extra money even for the salsa which is supposed to be part of the Mexican dishes, how cheap is that. They will be losing more customers with this kind of poor attitude. Good luck to stay in business! read more

DONT EAT HERE! I wanted to like this Mexican restaurant as it is right down the road from my neighborhood. First impression was not favorable as it was a Friday night and the restaurant was pretty empty. Even though the restaurant had plenty of open tables, we were sat right by the front door and front desk. Unfortunately, for us, there were about five employees who were bored and extremely obnoxious. The employees spent the first 45 minutes of our dinner, throwing stuff at each other, chasing each other around, playing with the radio so that made a screeching noise over and over. You eat out to relax And enjoy, but there was no relaxing or enjoyment here with a very obnoxious staff. The food was extremely bland with no flavor. That's absolutely is not a Mexican restaurant, more of a American restaurant that tries to make some extremely bland versions of Mexican food. The prices were high for extremely low quality, low flavor food. Probably one of the worst Mexican restaurants I've ever been to in my life. Don't waste your time or money. read more

Best service and food I have had since COVID-19. Highly recommend. The patron margarita was delicious and I am picky about rice but finished my entire plate! The gauc was fresh and delicious too read more

First the food took way too long to come, then the food was gross and tasted weird. I was charged for something I didn't order. Would not go back. read more

Great food, great atmosphere, fast service. Glad my daughter picked this place. Sangria, spinach chicken was delicious, Texas fajitas was good and enchiladas great as always. read more

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Came in a week ago and after leaving I got sick and puked all over my yard and home. I ordered a drink and nachos, they were on the specials menu but when I got my receipt they were the regular prices . Spent 38.50 on a drink and nachos which is ridiculous read more