Vito was a pleasure doing business with. Great customer service. I would recommend buying a car there.

Pressured into car warranty which after research was disastrous, 4 months to cancel and recover funds, the tires were bad, oil was dirty, drivetrain not serviced, brakes squeaking, exhaust brackets cracked, drivers seat heater inoperative, they never smogged vehicle causing problems with DMV with registration expiring, absolute mess. Overall not happy with the whole ordeal. BUYERS BEWARE, do your research and be stronger than you ever have been, don't get bullied into signing a contract. read more

I am extremely disappointed with my experience here. My GAP insurance company has been going back and forth with Plug-In Auto for weeks, requesting an itemized breakdown of a $3,090 charge related to my vehicle. Without this information, my insurance has stated they cannot proceed, and I risk losing $4,000 of coverage that GAP insurance was supposed to protect. I paid for GAP insurance in good faith, but Plug-In Auto has made the process a nightmare. GAP insurance here is a scam -- they will not cover you, they are not helpful whatsoever, and when problems come up, they simply throw you to the curb instead of assisting. I feel completely disrespected and frustrated. The lack of communication and accountability has caused unnecessary stress and financial hardship. Warning to customers: Do NOT buy GAP insurance from Plug-In Auto. It's a waste of money, and when you need it most, you'll find yourself with no support and no coverage. read more

Plug-In Auto - Partners alliance GAP insurance IS A SCAM. As well as plug-in auto bad customer service. - Used Car Dealers Near Me - West Covina, California

I'm warning others so you don't go through what we did. I bought a Tesla Model Y Performance from this dealership, and they sold me a car with the wrong wheels and tires. After two months of normal family driving, we had a blowout that could have been tragic. Tesla inspected it and said the car was unsafe due to the wheels and tires it was sold with. It cost me $7,500 out of pocket to replace all four wheels and tires just to make the vehicle safe. When I called the manager, I was told, "That's what happens when you buy a used car as-is." I thought I was getting a deal, but instead, I paid more, wasted time, and risked my family's safety. It is not worth it. Their so-called "third-party safety inspection" was meaningless. Please be cautious before buying from here. A cheap price means nothing if the car is unsafe and the dealership takes no responsibility. We were fortunate our situation didn't end worse read more

I was interested in a car they had for sale. I called them up. Everybody I talked to on the phone was super nice. Went and checked out the car. The salesman was super nice. Helped me out. We test drove the car. Unfortunately this car was not what I was looking for completely. I wasn't too sure about the Extra add-on fees that they were charging for , security and paint protection, which are classic bad red flags at dealerships when they do that, but they also did tell me that they would be willing to work on the price and work on those things as well . but unfortunately I didn't wanna go that far with this particular car but I would definitely go to this dealer again if they had something I was looking for read more

Tony F. was very transparent and friendly. He made sure to address all questions. His manager Shawn answered any additional questions and was able to coordinate an appointment for a test drive. Would recommend read more

Mike was very helpful and I'm very happy with the deal that he and Tony got for me. It exceeded my expectations read more

Be careful when buying a car from here! They will sell you on the 4k EV tax credit and then turn around and add extras to your contract for that amount so you don't end up saving anything. My sales person verbally told me he would remove the extras then snuck the contracts in without me knowing. Shady people. They also force you to write a positive review after screwing you over. read more

Plug-In Auto - Here you can see where they added the windshield protection anti theft and surface protection which I specifically said I didn't want. - Used Car Dealers Near Me - West Covina, California

Tony Figueroa was an absolutely awesome person to work with. He was genuine and honest throughout the entire process. I am definitely going to be recommending him to my friends and family for buying a car! read more

This was Saturday Night 7th of December I will need to update this because something isn't right. There has been information after the signing documents that I need to speak to a manager. As of end of day for the 8th of December I initially gave this dealership a positive review based on the sales process, but unfortunately, my experience turned negative due to deceptive practices. During the purchase of my vehicle, I was informed by the associate that I could not complete the sale unless I accepted at least one optional add-on. This turned out to be false, as dealerships cannot legally require optional add-ons as a condition of sale. California Law AB68 When I realized this, I contacted the dealership (Dec 7th have email confirmation) to request a resolution. Despite multiple attempts (2 calls), including speaking with the manager and the associate, they failed to take accountability. Their justification was that the add-ons were 'explained,' but this occurred after I was misled. I have filed a complaint with the Better Business Bureau and will escalate further if necessary. I actually had to call back and hear they reviewed my file, but no call back? I cannot recommend this dealership based on their unethical practices and lack of willingness to resolve this issue. Love the car very disappointed how the company has handled the situation. I will update as this continues and will update with a BBB # once provided. read more

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Please make sure to ask about paint protection and anti theft fee before you make an appointment. The real price of the vehicle is 4k more with those unnecessary charges. As other posters have shared they do have fees that are not shared upfront to make profit. If you want upfront cost buy your vehicle elsewhere. (They will not remove the fees or negotiate them, so don't waste your time nor theirs) read more

Tony Figueroa was really helpful. Found a great model x with the fsd package included. Great car nice people.

This review is for Richard at Plug-In Auto. Richard was very patient with us, understanding, flexible, and honest. He negotiated a deal on our behalf that made the sale. We are looking forward to driving our new car home! read more

Went here with my dad and they tried adding a 4k non negotiable charge on top of the asking price for paint sealant and anti theft. Paint sealant is $20 and anti theft is covered in your insurance. This place is a scam. Stay away. read more

DO NOT BUY FROM HERE! 100% BAIT AND SWITCH! I came in yesterday to look at an EV6, I called before hand to discuss pricing because I had to drive an hour and a half, and didn't want to waste my time. They refused to discuss prices over the phone, and when I asked about added fees they said they don't do that. So, I make the hour and a half drive after a 10 hour day at work, I get there, walk around the lot for about 30 minuets before walking inside and getting one of the sales people just playing on their phone. We discuss the car and my trade in. Everything is going great, I'm preapproved by my credit union, they say they work with them. They offer me $3,000 above what I owe on my trade in (It's worth more than that but I would have taken it if they didn't do what they did next). I said okay, so long as the taxes and title, and license isn't more than that we're good. Then they hit me with "you'll be financing $37,000 after the $3,000 on your trade in" The sticker price of the car is under $26,000! How the F does a $26,000 car suddenly become a $40,000 car? You may ask. Well, a $5,000 service contract (on an electric car that doesn't need service), when asked about the service contract, and I hit them with "It's electric, I've been driving electric cars since the EV1 from GM in the 1990s I know they don't need service" and I'm told "it covers the paint, and the wheels and tires..." That's when I see the $1,500 paint protection plan! If the service contract covers pain then why is there an extra paint plan? Also, had an added tire plan as well! When I question this I'm told "well the paint sealant was already applied, it protects the paint from scratches and keeps it clean (car has scratches in the paint, is not clean, and didn't have the sealant applied like they lied about). Then there is the $2,000 GPS BS add on, plus some more add ons that I didn't ask for. I asked them to remove all the add-ons and I'd agree to buy the car and they said they can't, that every car sold there had to have these add-ons. In total it was about $11,000 worth of BS add-ons that weren't needed, or straight up scams. I ended up leaving, going to a Kia dealership, got the same car but different color, and Kia Certified (so warranty is still good til 100,000 miles) for $1,000 less out the door than Plug-in Auto had as sticker price. And that was before the $4,000 tax rebate that I'll be getting on my taxes for the year. Save yourself the time, hassle, and headache and stay away from these @ssholes. read more

Go to a big box dealer. Don't waste your time here. They have add on to their vehicles. "Paint sealer" package they won't remove from the sale of the vehicle. I'd be hard pressed to believe they even have anything applied to them based on a simple inspection of the paint for the particular vehicle I was in to see. Color match job on the front and rear bumpers was awful. Tape was still hanging off from the bottom when the repair was done. During my inspection simple Walk around found missing components stashed in a compartment in the truck. This wasn't a fresh vehicle either it's been on there lot for a while. Had to look for someone to help me. When I finally tracked someone down he was very attentive. Buyers beware. read more

Talk to Frances and she was so rude and extremely unprofessional , I told her I need to bring back my wife she also going to be driving the car, Frances responded by saying "you wasted my time today and walked off". I bought a car somewhere else because of the bad experience. Sergio was a professional and I thank you for that but you need to consider hiring better employees if you dont want to lose sales. read more

I was a great car buying experience. Tony F. Was superb . No haggling just business he was a very nice gentleman. Very friendly.

I had a great experience with Carlos he got me into a glc amg 63 on a great price point will Definitely recommend read more

Purchased a car through them last month and was waiting to see if they would make things right before posting my experience. The first sales person was friendly enough but "was new" and once the pricing came into question entered another sales person Mike. They hit me with over double the sticker price and kept telling me "that's how we keep the lights on" by upselling packages that you cannot remove. His math was off and treated me like I was an idiot. I walked out of the dealership and was greeted by the sales manager who said Mike was out of line. Not sure if it was part of a good cop bad cop, but either way I got all of those ridiculous up charges removed no problem and bought the car outright. The charger that I purchased from them didn't work when I got home and I had to buy another out of pocket. No response on that from them, and a month later I received a letter saying that my credit application was denied and they ran my credit, 22 days after I purchased the car in full in cash on the day... This place is extremely sketchy and now they are dodging my calls to ask why they ran my credit well after I purchased and have never returned to the dealership. I was also explicitly told they wouldn't run it because I was paying in full. And for reference, I have an 830 credit score so there isn't any worry on that end. read more

DO NOT BUY A CAR HERE!!! These guys are the epitome of sleaze ball car salesmen. I bought a car that was listed and sold to me as the limited model and it was the SEL model. When I talked to the manger he was overtly rude, talked over me the whole time and said I signed the paperwork as a SEL I checked the paperwork and it doesn't say SEL anywhere. He said well, you could have gotten a Limited if you bought a SEL, we make mistakes sometimes" THIS WAS HIS DEFENSE. I talked to George who sold me the car and he was a completely different person than when he sold me the car. He said it was my fault that I didn't check the VIN number to see if it was the right model before I signed the paperwork. These guys are complete and utter slime balls. I am disgusted by the conversation I just had with the manager Alex and George and everyone who works here. read more

My girlfriend was on the hunt for a Hyundai Ioniq 6 and plug in auto had the exact vehicle she was looking for. When we walked in, we were immediately greeted by Manny. He had a great attitude and was super helpful. He explained everything we needed to know about the process and even got us a fantastic deal. The whole process was smooth and easy. If you're in the market for a car, I highly recommend asking for Manny and Shawn. You won't regret it! read more

Tony and Freddy are excellent salesmen, I was not pressured into buying anything that didn't feel right or wasn't the right price. I was able to test drive the new Tesla and they were very informative about the car and payments. I left feeling very satisfied and confident about my purchase. Tony and Freddy were very professional and made this whole processes stressful. They handled everything within a timely manner. Thank you for my new car Tony and Freddy. read more

Plug-In Auto - Tesla - Used Car Dealers Near Me - West Covina, California

Wow, HELL NO..... Run like your hairs on fire. I went in to this place because they do have a large inventory of EVs. I found a car posted as $20,950.... I told them I was paying all cash. Took paperwork to his sales manager and came back a half hour later. Apparently, the price posted is NOT the price. They came back with a total of 33 thousand and change! Excuse me??? They were supposed to add tax, license and documentation fee only... That's it! These guys are real scumbags who prey on the vulnerable who may be naive. This was my honest factual experience at this place. If you want to see the cars and drive them and get a better idea about EVs, by all means, go there, use them to test drive the EVs they have then run to a reliable honest dealership. Good luck..... Try not to look in their eyes they will hypnotize you. Be strong and leave! read more

do not go there very bad business very unprofessional purchased a car there guaranteed full charge car was dirty. Worse than when I came to view. It car was not fully charged and they added other accessories to total amount that was declined during purchase. do not go there run read more

Funny Sergio!!! funny how many of your statements were filled WITH LIES! Let's break them down! First, and most importantly PLUG IN AUTO failed to repair the issue! As noted from the ATTACHED Big O Tires estimate of what SHOULD have been done and was not...! Note the ATTACHED DUE BILL, you were supposed to ELIMINATE the sound it was and STILL IS making while we drive. Second, when I picked up the Model X, you didn't even TEST DRIVE it because the alignment was off and I had to waste MY MORNING and work day to get it done! Right? I TOOK IT TO BIG O TIRES WHEN YOU SHOULD Have HAD THAT DONE PRIOR TO ME PICKING IT up! Third, the vehicle was in your possession for over a week! (NOT 2 days) And when I did drop it off YOU FAILED to alert your staff that I was coming to drop it off and initially wasted my morning, again! SEE ATTACHED EMAIL! Forth, the reason WHY it took so long to get the vehicle to you was because YOU stated YOU were not READY to begin repairs because YOU did not have the parts in stock when I called 2 weeks after we closed the loan! And to clarify, you contacted me ONLY ONCE via e-mail to schedule and NOT multiple times (SEE ATTACHED EMAIL) And finally, YOUR SOLUTION to these repair issues is to TAKE MY CAR BACK and sell it to another person "as is?" REALLY??? So, you just want to pass on these issues to another customer? See people, DONT BUY FROM THEM! They sell broken cars and THEY KNOW IT! Again, to all consumers, DONT LISTEN TO PLUG IN AUTO LIES AND ESPECIALLY SERGIO! They will sell you a LEMON and not lose sleep over it! read more

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Thank you; great service and selection, and now a new Leaf... Where do I plug this in at read more

Plug-In Auto - Used Car Dealers Near Me - West Covina, California

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I worked with Carlos Granda and had a wonderful experience. Knowledgeable, responsive and low pressure! I highly recommend him for your next purchase! read more

Thank you Michael and Sergio. So happy to take home my new Model Y Tesla today! Great experience.

Be mindful when buying here. They attempt to ADD $4,000 for EV rebate. So whatever you see the sticker price, add $4,000. Unethical business practices. Be aware. A little research regarding this.. they should be deducting not adding to price. No, a dealer should not be adding the rebate onto the price of the car; a rebate is a discount that is subtracted from the price of the car, meaning it should be taken away from the total cost, not added to it. Key points about rebates: Manufacturer incentive: Rebates are typically offered by the car manufacturer to lower the price for the consumer, not the dealer. Post-sale deduction: The rebate is usually applied after the purchase price is negotiated and is considered a "cash back" amount. Check for errors: If a dealer is adding a rebate to the price, it is a mistake and you should double-check the calculations to ensure the final price is correct. read more

After going there now I understand the bad reviews. The two sales people that I dealt with were great tho. After they added 10k to the internet price I kindly and politely made my way out to another dealership a city over to get the same car for 6k cheaper. I would not recommend. read more

Nelson C. Very helpful as salesperson and experienced as well as knowledgeable. Very pleased with new tesla.

These guys tried to markup and sell a used car and got offended when I told them that. Firstly, I had to go to West Covina from ~100 miles away because the price wasn't listed and they refused to give it to me over the phone. I test drove the car and was ready to talk numbers. When I sat down to finally confirm the mysterious price, the salesman asked for my ID and tried to run my credit without advising me! He didn't ask me for permission to until I had to state, "I just want to get an OTD number not see monthly payments." He seemed annoyed by this and then went to ask his manager for the price. How could he have gotten my monthly payments without knowing the price of the car? The manager had to end up coming out with a sheet with a ridiculous amount of add-ons and a markup of over $2,000! After debating over price, the manager, Mari, insisted that I show her a listing reflecting that their price was unreasonable. I had multiple listing and offers at the ready but I didn't want to show her because she was arrogant and started to condescend me. She ended up telling me to find a car that "fit my budget" but the budget was not an issue (I never discussed budget), it was the egregiously priced car. I ended up being turned away from the location but they insisted I called back. All in all, I could never recommend Plug-In Auto. I recommend finding a less sleazy establishment. read more

Ivan and Shawn were very helpful with the purchase of my Tesla Model 3. Ivan helped viewing different cars available to what I wanted and we found one. Black color, black interior, dark rims, low miles and great price. They were able to negotiate the same rate my bank pre-approved. Overall, buying a car can be a stressful experience but Ivan did a great job and I am happy with my purchase so far. read more

Given the other reviews on Yelp, I was wary of Plug-In Auto, but everything went very smoothly. I purchased an IONIQ 6 shortly before the federal $4,000 rebate expired. They did want to charge extra for a paint warranty, extended mechanical warranty, and Level 1 charger, but they did not resist when I declined all three. I have purchased five other used vehicles at "name brand" auto dealers during my lifetime, and, frankly, my experience at Plug-In Auto was just as good, if not better, than those experiences--including the salesperson, sales manager, and paperwork person (I don't remember any of their names, but they were all great). They gave me the $4,000 at the point of sale, and I later got my partial refund for overpayment of government fees that is required by law--all very professional. In exchange for a better price, though, there were probably a few minor trade-offs. Certified pre-owned vehicles at a name brand dealership are going to take care of a few details like only having the "cleanest" of cars with a maintenance service and multi-point inspection. The only issues I experienced on my car were a few small paint chips on the front (barely visible) and a windshield wiper that needed to be replaced. So, just be sure to closely inspect each car (or have an independent shop do an inspection) and politely refuse the add-ons, if you don't think they will provide enough benefit. I am very happy with my experience at Plug-In Auto and with the car after a few months--and I can be a very "challenging" customer when it comes to sales nonsense. read more

purchased a vehicle on 4/4/2026 and the Plug In Auto failed to disclose a hazardous issue that was a known defect by plug in auto (major coolant leak). I called the plug in auto back when I took my vehicle to a Hyundai dealership and an employee of plug in auto admitted that the sales manager was surprised it sold with the defect as they were waiting on Hyundai to call them back to get it fixed. When Hyundai did call them back after I purchased, nobody from plug in auto contacted me to let me know that it needed to be addressed immediately. the week after I purchased my vehicle it was already in the shop for an entire week and I had to pay for rental expenses and car payment/insurance/registration on a vehicle that was sitting in a shop repairing An issue that Plug In Auto was aware of when it was sold to me. I have yet to hear from the dealership After contacting them multiple times regarding this matter. They also failed to send me sale documents in a timely manner after purchase, as The sales manager went on vacation and didn't want to have anyone send them until he got back to the office Nearly a week later. read more

Terrible communication and follow-through I was really serious about buying a car from them even had my cosigner go through the whole credit application. They said they'd get back to me right away, but I never heard anything. I had to keep calling and chasing them for updates, and they still never followed through. It honestly felt like they couldn't care less about earning my business. Super disappointing experience. read more

I bought a Mercedes from them three years ago. When I was asked to sign the papers, I had to sign off that I was aware that the car was in an accident. When I refused to sign, the salesman said it was a minor accident! I was so tired of waiting, I signed it and took the car. I finally sold it for les than the Blue Book price, because the Carfax showed that it was in an accident. After keeping me in the showroom for six hours, they know you are exhausted, so they spring this on you. I think that was a rotten trick! Next time I buy a car, I will ask for the Carfax first!! Never from Plug-In Motors. read more

I am giving it two stars because of the sales person Frances! She is terrible. Don't know how she still has a job here or has a job as a car salesperson. My wife and I were looking at buying a tesla. We got stuck with her since when we got out of our car to look at cars she was in the lot. She would not help us at all. We wanted to look inside the teslas we were interested in and they were locked. We told her we wanted to see them and she said I don't have the key it is locked. We are just like ummmm, just in shock, thinking to ourselves, why can't you go inside and get the key then. We want to see it. She probably thought these young adults aren't going to buy a tesla. She then said go look at those cars those are open, those were 2018 and 2019 teslas, she said they are no different than the year 2021-2023 that we wanted to see. We are still in shock with that statement We were over her already. So we just left her and found one of the service mechanics moving a car so we asked him, can you get someone to open some of the teslas over there that we want to see. Frances was so bothered that we did that. She finally went inside after that to get the keys. My wife and I just didn't even want to deal with her anymore, but we wanted to see the inside and test drive it, so we did. We loved the car, but definitely did not want to deal with Frances and for her to get a commission since didn't help us at all. The service mechanic actually gave us more information on the cars than she did. We left and came back a few days later. Around 6pm, They asked us if we had an appointment or if we had talked to someone already. We told Freddie well we came a few days earlier, but don't want to deal with that lady anymore, can you help us out? He was more than willing. We found the color we liked, test drove it, and decided to buy it. By 8pm we were leaving with the tesla. We made sure to tell Freddie we don't want any of the commission/sale to go to Frances. She didn't help us, you did. Since it was closing time, Freddie told us you guys can come on Friday, (I won't be here, but you guys can come so we can give the a car a car wash. So we did. Freddie is the reason for the 2 stars instead of 1. We can't give it a 3-4 stars because Frances is terrible. Again, don't know how she is even works here or sells cars. She seemed to have no knowledge of the teslas and for her to say, when we asked if you can open it, I don't have the key, go over there and look at the 2018-2019 teslas. It gets worse with Frances. My wife takes the car in on Friday, for the car wash and guess who happens to be there? Frances, she tells one of the employees, "I sold her that car". My wife gets bothered and ask for a manager, so the manager knows it is Freddie that sold us the car, Frances has nothing to do with us buying the car. She actually was the one who made us leave this dealership. Also, for anyone buying, this is a used car dealership. They do have to make a profit somehow. The cars are reasonably priced. So it is not an outrageous mark up in price. Like any dealership, you have to negotiate the extra add on prices. Most car dealerships will not really budge on a used car price. Negotiate the extra add on prices. Also, if you are pre-approved/approved from your credit union. Make sure they don't run your credit again as each dealer always tries to run your credit. Their bonus or whatever for running your credit. Thank you Freddie. We love our Tesla and it runs great. No Issues. read more

Please stay away from this dealership manager was super rude and unprofessional save your time and money and read all this reviews before buying a car from this place I'm soo glad I walked away from this @ssholes read more