Terrible communication and follow-through I was really serious about buying a car from them even had my cosigner go through the whole credit application. They said they'd get back to me right away, but I never heard anything. I had to keep calling and chasing them for updates, and they still never followed through. It honestly felt like they couldn't care less about earning my business. Super disappointing experience. read more

I bought a Mercedes from them three years ago. When I was asked to sign the papers, I had to sign off that I was aware that the car was in an accident. When I refused to sign, the salesman said it was a minor accident! I was so tired of waiting, I signed it and took the car. I finally sold it for les than the Blue Book price, because the Carfax showed that it was in an accident. After keeping me in the showroom for six hours, they know you are exhausted, so they spring this on you. I think that was a rotten trick! Next time I buy a car, I will ask for the Carfax first!! Never from Plug-In Motors. read more

I am giving it two stars because of the sales person Frances! She is terrible. Don't know how she still has a job here or has a job as a car salesperson. My wife and I were looking at buying a tesla. We got stuck with her since when we got out of our car to look at cars she was in the lot. She would not help us at all. We wanted to look inside the teslas we were interested in and they were locked. We told her we wanted to see them and she said I don't have the key it is locked. We are just like ummmm, just in shock, thinking to ourselves, why can't you go inside and get the key then. We want to see it. She probably thought these young adults aren't going to buy a tesla. She then said go look at those cars those are open, those were 2018 and 2019 teslas, she said they are no different than the year 2021-2023 that we wanted to see. We are still in shock with that statement We were over her already. So we just left her and found one of the service mechanics moving a car so we asked him, can you get someone to open some of the teslas over there that we want to see. Frances was so bothered that we did that. She finally went inside after that to get the keys. My wife and I just didn't even want to deal with her anymore, but we wanted to see the inside and test drive it, so we did. We loved the car, but definitely did not want to deal with Frances and for her to get a commission since didn't help us at all. The service mechanic actually gave us more information on the cars than she did. We left and came back a few days later. Around 6pm, They asked us if we had an appointment or if we had talked to someone already. We told Freddie well we came a few days earlier, but don't want to deal with that lady anymore, can you help us out? He was more than willing. We found the color we liked, test drove it, and decided to buy it. By 8pm we were leaving with the tesla. We made sure to tell Freddie we don't want any of the commission/sale to go to Frances. She didn't help us, you did. Since it was closing time, Freddie told us you guys can come on Friday, (I won't be here, but you guys can come so we can give the a car a car wash. So we did. Freddie is the reason for the 2 stars instead of 1. We can't give it a 3-4 stars because Frances is terrible. Again, don't know how she is even works here or sells cars. She seemed to have no knowledge of the teslas and for her to say, when we asked if you can open it, I don't have the key, go over there and look at the 2018-2019 teslas. It gets worse with Frances. My wife takes the car in on Friday, for the car wash and guess who happens to be there? Frances, she tells one of the employees, "I sold her that car". My wife gets bothered and ask for a manager, so the manager knows it is Freddie that sold us the car, Frances has nothing to do with us buying the car. She actually was the one who made us leave this dealership. Also, for anyone buying, this is a used car dealership. They do have to make a profit somehow. The cars are reasonably priced. So it is not an outrageous mark up in price. Like any dealership, you have to negotiate the extra add on prices. Most car dealerships will not really budge on a used car price. Negotiate the extra add on prices. Also, if you are pre-approved/approved from your credit union. Make sure they don't run your credit again as each dealer always tries to run your credit. Their bonus or whatever for running your credit. Thank you Freddie. We love our Tesla and it runs great. No Issues. read more

Purchased a car through them last month and was waiting to see if they would make things right before posting my experience. The first sales person was friendly enough but "was new" and once the pricing came into question entered another sales person Mike. They hit me with over double the sticker price and kept telling me "that's how we keep the lights on" by upselling packages that you cannot remove. His math was off and treated me like I was an idiot. I walked out of the dealership and was greeted by the sales manager who said Mike was out of line. Not sure if it was part of a good cop bad cop, but either way I got all of those ridiculous up charges removed no problem and bought the car outright. The charger that I purchased from them didn't work when I got home and I had to buy another out of pocket. No response on that from them, and a month later I received a letter saying that my credit application was denied and they ran my credit, 22 days after I purchased the car in full in cash on the day... This place is extremely sketchy and now they are dodging my calls to ask why they ran my credit well after I purchased and have never returned to the dealership. I was also explicitly told they wouldn't run it because I was paying in full. And for reference, I have an 830 credit score so there isn't any worry on that end. read more

Please stay away from this dealership manager was super rude and unprofessional save your time and money and read all this reviews before buying a car from this place I'm soo glad I walked away from this @ssholes read more

Terrible customer service from sales reps and management... if the car has something broken or the tires are bolding they just tell you it is what it is your shopping at a thrift store for cars .. ‍ that's what one of the reps told me ... don't waste your time... and money ..!!! read more

Weird experience.. won't return, sales people were not helpful or knowledgeable . We got the run around and will not be using their service

DO NOT BUY FROM THIS PLACE! My wife and I had the worst experience with "Plug IN Auto". She called ahead and booked an appointment to see a $30K Range Rover. We were assured the car was in "perfect condition" and ready to go. However, when we arrived, we were shocked to find scratches all over the car. Sensing something was off, we took the car to a nearby mechanic for a neutral inspection--the best $130 we ever spent. The mechanic uncovered something truly appalling: the dealers at Plug IN Auto had tried to erase no less than 48 codes from the car's system. All of them reappeared when the mechanic ran it through his advanced diagnostics. The most shocking part? The mechanic told us it would take 4-6 months and $30-40K to fix all the issues they had tried to hide! This dealership is full of sleazy, dishonest salesmen who will try to scam you without a second thought. We wasted an hour driving each way from L.A. and then waited another two hours for the mechanic to expose the hidden issues they tried to cover up. When we confronted them, they weren't even surprised--they knew exactly what they were doing and were planning to pass this lemon off to the next unsuspecting buyer. Disgusting, dishonest, and the epitome of the shady car sales stereotype you want to avoid at all costs. Bottom line: NEVER BUY FROM THESE GUYS! read more

Plug-In Auto - ALL THE CODES THEY HAD TRIED TO ERASE ON THE 2017 GREY RANGE ROVER HSE WITH 55K MILES. - Used Car Dealers Near Me - West Covina, California

I attempted to contact a sales rep (Gloria) multiple times, concerning a specific vehicle. I was placed on hold twice, and no one ever picked up. I also texted Gloria. The website stated that the vehicle was available. I made a long drive to the dealership and was told the vehicle was down for maintenance. I was contacted by the same sales rep from the dealership, the next day, asking if I wanted to see the vehicle. I attempted to contact the manager but the receptionist I spoke with attempted to evade my questions. I was eventually transferred to an unknown person, maybe a manager, who provided no resolution Attached is my attempts at correspondence with the dealership and the subsequent spam emails and texts I am continuously receiving. read more

do not go there very bad business very unprofessional purchased a car there guaranteed full charge car was dirty. Worse than when I came to view. It car was not fully charged and they added other accessories to total amount that was declined during purchase. do not go there run read more

All cars are marked up for dealer add ons. Never heard of used cars having add ons before. If you see anything online it's advertising the price before the add ons. Sales staff is super unprofessional and uneducated. Shady used car dealer feeling. Paint on all the cars we saw had swirls everywhere. read more

1 Star BUYERS BEWARE! PlugIn Auto operates with misleading pricing, shady sales tactics, and a complete lack of integrity. My experience with them was nothing short of a scam. I initially contacted them through Capital One to purchase a Tesla. Despite multiple listings on their site, every car I inquired about was mysteriously "already sold." Eventually, I was connected with Sales Manager Freddy Marroquin, who initially seemed eager to help. He assured me, *"I'm here to help you get what you want."* That statement couldn't have been further from the truth. Even though I had Capital One financing in place, Freddy insisted on running a credit application for "identity verification," which I knew from Capital One's process was standard. No issue there. The real problems began when I finally found a 2022 Tesla Model 3 with 26K miles listed at **$20,980.** Freddy confirmed its availability and said he'd work on the deal. Then the games started. The next day, Freddy gave me numbers that didn't align with Capital One's offer sheet. He claimed the price was actually **$24,980** and that they had already deducted the **$4,000 EV Tax Credit**--which is **completely illegal** per IRS guidelines. The tax credit is meant for the buyer, not the dealer's pocket. When I pointed this out, Freddy became **agitated and aggressive.** He outright yelled, *"If you want this car for $20,980, then we have no deal!"* I reminded him that this was the **advertised price**, and nowhere did it say $24,980. Instead of clarifying, he doubled down. After much back and forth, Freddy reluctantly agreed to "work the numbers" and get back to me. Since I live far from the dealership, he promised a video of the car to confirm its condition. That part was the only thing they followed through on. Then came the **final insult.** When I received the **Bill of Sale** from Frances Jacobs-Bailey (who oddly claimed they don't have a finance manager), the **numbers were completely different from what was discussed.** Capital One's offer sheet stated the final price should be **$19,734** after the tax credit, with a **monthly payment of $352 at 11.88% APR for 72 months.** Instead, the **dealership inflated the price to $24,980**, with an out-the-door cost of **$28,567.16**, then deducted the tax credit, bringing it to **$24,567.16** at **13.25% APR.** When I asked Frances why the numbers didn't match, I overheard Freddy in the background saying, *"We're not going back and forth with him. If he's asking about the price, he either wants it or he doesn't."* He was absolutely right. **I don't do business with scammers.** This dealership engages in **bait-and-switch tactics, deceptive pricing, and unethical financing practices.** They attempt to pocket government incentives meant for buyers and change numbers at the last minute, hoping customers won't notice. If you value honesty, transparency, and fair business practices, **STAY FAR AWAY from PlugIn Auto.** read more

These guys tried to markup and sell a used car and got offended when I told them that. Firstly, I had to go to West Covina from ~100 miles away because the price wasn't listed and they refused to give it to me over the phone. I test drove the car and was ready to talk numbers. When I sat down to finally confirm the mysterious price, the salesman asked for my ID and tried to run my credit without advising me! He didn't ask me for permission to until I had to state, "I just want to get an OTD number not see monthly payments." He seemed annoyed by this and then went to ask his manager for the price. How could he have gotten my monthly payments without knowing the price of the car? The manager had to end up coming out with a sheet with a ridiculous amount of add-ons and a markup of over $2,000! After debating over price, the manager, Mari, insisted that I show her a listing reflecting that their price was unreasonable. I had multiple listing and offers at the ready but I didn't want to show her because she was arrogant and started to condescend me. She ended up telling me to find a car that "fit my budget" but the budget was not an issue (I never discussed budget), it was the egregiously priced car. I ended up being turned away from the location but they insisted I called back. All in all, I could never recommend Plug-In Auto. I recommend finding a less sleazy establishment. read more

Plug-in Auto specializes in used EV's and their prices are hard to beat. With that, don't expect the sticker price to change. Overall good experience, just come with your game plan and what you want to pay out the door. Frances took care of us and she did a great job getting us to the vehicles we wanted to see, answering questions and expediting the process. 5 stars for her work. read more

I came to Came to Plug-in-Auto after locating a vehicle on their website. Frances-Jacobs-Bailey was an absolute pleasure to work with. She was very knowledgeable and patient throughout my process here. Overall I was pleased with my experience and drove away in a beautiful vehicle that was well taken care of and with low mileage, which was what I was looking for . Thank you to Frances and the entire Plug-in-Auto team! read more

They got hidden fees but Mr. Tony made sure to take care of me go ask for him!!!! Overall good service! read more

Plug-In Auto - Happy customer - Used Car Dealers Near Me - West Covina, California

Great experience from start to finish. We drove down from 2 hours away and were met with great customer service from the moment walked in to the moment we left. Thank you, Tony F., Ms. Dee and Jose. read more

I had a hassle free experience. Our sales representative named Jamal did an amazing job attending to us. He went out of his way to make us feel welcomed and took his time to show us various autos on the lot. At no time did we feel pressured or pushed into buying our gently used Nexo. With the help and expertise of Jamal we were able to purchase the right car at the right price. read more

Thank you for your kind service Freddie, we are very happy with the F-Type. You were very straightforward and communicated all the necessary details for the car. read more

We had a good experience buying our model x plaid 2022. From the moment we parked we were greeted by George and he helped us buy the car we liked right away. The time we spent there felt very quick as George was not a boring person hehe! He was professional while friendly at the same time. Told us stories that we could relate to at the time, very honest and kind person. Thanks again for the good experience! Oh, whoever buys the miata bbr package wrap in satin white is going to be a lucky person! I spent a good amount of money building that car:) read more

Plug-In Auto - Used Car Dealers Near Me - West Covina, California

I submitted a inquiry on a model X, And a credit app, never got a call or email back, so I called a salesmen answered didn't bother telling me his name and said "oh we're so busy but we will check your credit app shortly"explained to him I was looking to put 30k down on a model X and would like to get approved before I drive down because it's about 2 and half hours away from my house, he said "sure sure who knows maybe you will be approved" 40k car, 30k down and maybe you will be approved? Joke of a salesmen. Never received a call back, Waited a day, I called again and was told by another salesmen who didn't give his name either that "We are busy all day and if I'm serious come down" Ok cool, I wanted to get my wife a pre owned model X but after this experience we ended going back to Toyota and we purchased a brand new Camry XSE yesterday. read more

Plug-In Auto - Used Car Dealers Near Me - West Covina, California

I've been working with these guys for a few months and they lulled me in thinking they would work with me. Waited until in the door before they launched the surprise. They ask six grand over web price and will let you walk if you ask advertised price. Web advertised price plus tax and licensing isn't unreasonable unless you're lying about how much you're willing to sell the car for. Bummer. read more

Tony F. and Freddy M. Were awesome ! If you need a car this is the place for you.The customer service from these two guys are exceptional.Ask for these guys only ,they got you! read more

Plug-in auto and Internet Auto Group are the same and still up to no good. Could you believe that a 4,000 ev credit was applied for and accepted by plug-in. I as the buyer was never told about it. Was not given the choice. This needs to be looked into as a legal matter. What this company is doing is scandalous. They sure saw me coming. My Vinfast is in San Diego for 2.5 weeks so they can do uploads and services that were suppose to be done by Plug-in. A true lemon...... read more

Excellent service! Vido was very helpful! Smooth completion of the whole process. Highly knowledgeable. Thanks!

I've never felt more deceived, manipulated, or disgusted with a business in my life. I bought a 2013 Chevy Volt from this place, and within DAYS, it started showing a "Propulsion Power Reduced" warning going uphill -- a serious, known hybrid battery issue that renders the car unreliable and dangerous. No check engine light, no codes, just hidden damage they never disclosed. And guess what? I contacted the last repair shop that worked on the car before I bought it -- they told me the battery was already failing 2,000 miles before I purchased it. This means the dealership knew and STILL sold me the car with a straight face. I contacted Richard, the salesman, and instead of owning up to it or offering a solution, I got nothing but excuses and gaslighting. The dealership claimed they "can't refund" the car because of the federal rebate applied at the time of sale -- as if that has anything to do with selling a defective vehicle under false pretenses. This place is nothing but a scam factory in a shiny showroom. If you buy a car here, expect lies, cover-ups, and absolutely no help once they have your money. I am now dealing with complaints to the DMV, the Bureau of Automotive Repair, and possibly small claims court. STAY AWAY. Don't make the same mistake I did. Richard and this dealership will smile to your face and sell you a car they know is on its last legs. read more

ATTENTION ATTENTION ATTENTION HUUUUGE thank you to IVAN - Sales expert, FREDY - Desk Manager, MARI - General Sales Manager and lastly MS.DEE - FINANCEE finishing paper work in 4 min for this Great deal and fighting the lenders for you Got a 2021 Tesla Model Y with 30k miles for $29k great deal huge shout out for there hard work and making this deal happen read more

Plug-In Auto - Tesla model Y 2021 - Used Car Dealers Near Me - West Covina, California

BEWARE - SCAM USED CAR DEALER! They live up to the cliche - Wasted several days of my time only to be told that they wanted to add $4k in BS "add ons" items to the price (unneeded anti theft, protective coating type stuff). Hate these hidden overpriced practices. They also claimed they had "no haggle" price policy.... But never disclosed. My advice - stay far away.... read more

Horrible, stop by to check out a vehicle I saw online. Sells rep was very professional, but you have a woman sales person who is sitting on the bench trying to get the sales person's attention, maybe in line trying to be the next person to sell a vehicle as she started saying negative things under her breath towards the sales rep. So unprofessional. Then find out the vehicle is not on the lot, it's 20 minutes away and they want to take you to it. Not the way you do sales, just a complete waste of time. Management should probably check in with their employees, very unprofessional and felt very ghetto. read more

I recently purchased a car here. it was just ok. I texted the night prior and spoke with Jamal who confirmed our appointment, the following day confirmed again yet when we showed up he was nowhere to be found...we waited outside for around 35 minutes while he was being located only to have to go back in and check with carlos who told us right away he would give us the keys to check out the car we were looking at (he never did) after going back in to check what was going on carlos told us he was taking over for jamal and would be with us shortly- we wandered around the lot and were met by Estopheles. He then proceeded to get us the keys and let us do a test drive. He was very helpful and even though he is new he was very professional and made us feel comfortable and not "pushy" the major issue with this experience was when the dealership tried to add in two "packages" to my vehicle...both $2,000 each which I was told were optional. after getting the finance paperwork and requesting to decline the services Estopheles was uncertain how to help me with this. He called over a man with short reddish hair who was rude, pushy, and essentially told me I had to pay for one of the two services because "that's how we make money, you work with us we work with you" I did not want either and he then told me " we do not have to sell you this vehicle" as if he was doing me a favor. This 1 minute interruption of what was a peaceful sale had us stand up from our seats and walk out to leave. thankfully Estopheles made a way to waive one fee and cut in half the other(still not happy to have had to pay $1000 extra for something I did not want).. if it wasn't for him going the extra mile for us we would have left that day and never came back. all in all it was just ok. I do not like low sticker prices that get you in the door only to be met with added fees that make the car the same price and all competing dealers...also I would definitely recommend not jumping into the middle of a sale with that type of energy as it almost ruined what was going very smooth for myself and Estopheles. overall seemed disorganized but the process was pretty quick and they have a lot of good cars...oh and they didn't even fill the gas tank- let me pull off the lot with a quarter tank..that pretty much sums up what you need to know about this place. read more

A great experience all around. Reed made the process fairly quick and painless. Ms Dee did a great job with the paperwork and it was honestly the most pleasant experience car buying has ever been! read more

Plug-In Auto - Used Car Dealers Near Me - West Covina, California

Just picked up our CT200h and couldn't be happier. It was the quickest car purchase we've ever had, smooth with no pressure, and the whole process was easy from start to finish. Tony made everything quick and effortless. Definitely recommend if you want a stress free experience. read more

Amazing day today, helped by Shawn and Manny, today leaving with a car wouldn't have been possible without their hard work to get me the car! it was a smooth process they did the impossible for me which will appreciate it! Excellent service. Please ask for them you'd get your experience perfectly Amazing and for sure leaving with a car read more

It took me a while to write this review, but I wanted to see how much profit Plug In Auto made off the Honda I traded in before sharing my experience. I traded it in for $14,000 (they initially offered me $13,000), and two months later, I saw it listed on their site for $21,000. That's a $7,000 markup, and that's before any of their infamous add-ons. I initially went to the dealership because I saw a 4Runner online listed at $45,000. It looked like a great deal, so I made the 40-minute drive to check it out. When I arrived, I noticed a sticker on the windshield that listed two add-ons: * Sealant: $1,995 * Theft Prevention: $1,995 I asked if these were included in the $45,000 price and was told "nope." I told them I didn't want those add-ons and was fine paying the listed price. They responded that the add-ons had already been applied. That shocked me, especially because it was raining, the car was soaked, and as a professional detailer, I could clearly tell no sealant had been applied. I explained this to them and also pointed out that a real sealant job doesn't cost anywhere near $2,000. They admitted that's just how the dealership makes money. I called that out, because there's no way the dealership is only making $4,000 profit on a $45K vehicle. After some back-and-forth, I was able to get one of the add-ons removed, but not both. I didn't want to walk away from the 4Runner, it was lifted, had the exact wheels and tires I wanted, so I took the deal and at least saved money on aftermarket upgrades. When we sat down to finalize the numbers, nothing added up. My monthly payment was coming out $92 higher than expected. They tried to tell me I must have calculated wrong, so I redid the math in front of them and asked them to show me where I was off. They didn't want to. Instead, they gave me the classic "Let me see what I can do" line. Eventually, I got them to lower the payment to a level I was okay with. It's still $24 higher than it should be, but that's a lot better than $92. One more thing, they didn't even clean the car. They told me to bring it back the next day if I wanted it washed. I wasn't about to make another 40-minute drive for that. For a dealership, handing off a dirty car is just unprofessional. And after reading reviews, I saw I'm not the only one who had this issue. Now that I've seen they listed my old Honda for $21,000, I can clearly see they made a $7,000 profit just from the sale, possibly $11,000 if the buyer got the same overpriced add-ons. Yet they told me the $4,000 in add-ons is where they "make their money." Not buying it. The most disappointing part? The salesman told me he only gets $200 from those markups. I get that salespeople need to make a living, but when a business is charging thousands for items that aren't even properly applied, that's just plain greedy. To Plug In Auto: From one business owner to another, making a profit is fine, but don't deceive your customers. A real clay and seal job costs $150, not $2,000. If you want to build trust, just include your markup in the listed price. You might earn more respect that way. To potential customers: If you go here, don't let them push you around. Stand your ground and fight for the deal you want. Thanks for the 4Runner. It looks way better now, washed, polished, and ceramic coated. That's a real $2,000+ job, done right. 1 star for the greed. read more

Mike the sales rep help us out on a vehicle we went in and he was so persistent with the sale that we had to go back and get the car thank you Mike for your help. read more

Mike was a great help in purchasing our car. It was our first time buying a vehicle and he happily answered any questions while also keeping the mood light and fun. A great person to be able to go through this process with! read more

Amazing salesperson Frances. Valuable asset to Plug-in Auto. Experience and negotiation top notch. Made our long stay and finishing paperwork a short time. Frances Jacobs Bailey is a hard working employee. read more

Tony F we went in with number he did his best to get us close to it. We wanted model 3 but we got model y same price range and better looking car. Tony and Sean and James went out of his way to make sure we test drives the car and he even let us know that the model y was better and in same price range so now we have a 7 seater instead of 5 seater. read more

purchased a vehicle on 4/4/2026 and the Plug In Auto failed to disclose a hazardous issue that was a known defect by plug in auto (major coolant leak). I called the plug in auto back when I took my vehicle to a Hyundai dealership and an employee of plug in auto admitted that the sales manager was surprised it sold with the defect as they were waiting on Hyundai to call them back to get it fixed. When Hyundai did call them back after I purchased, nobody from plug in auto contacted me to let me know that it needed to be addressed immediately. the week after I purchased my vehicle it was already in the shop for an entire week and I had to pay for rental expenses and car payment/insurance/registration on a vehicle that was sitting in a shop repairing An issue that Plug In Auto was aware of when it was sold to me. I have yet to hear from the dealership After contacting them multiple times regarding this matter. They also failed to send me sale documents in a timely manner after purchase, as The sales manager went on vacation and didn't want to have anyone send them until he got back to the office Nearly a week later. read more

Fast and easy process. Frances Jacob Bailey was really helpful and we were able to drive our car off the lot the same day! We bought the car just because of her amazing service! Thank you Plug in Auto for our Tesla model Y, we got the best deal in the market read more