Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Excellent plumbing company, service the way it used to be. They have replaced our sump pumps,…read moreincluding resealing the pit from a previous radon remediation. They replaced our water heater, as well as a small job. Showed up on time, they put down drop cloths to not make a mess, and very reasonable prices. He knows his business, the bill was exactly what he said it would be.

At this point in time, I'm glad that I didn't stop on yelp first before reaching out to Perfect…read moreHome Services. Reason being that I had a great experience with Frank (provided quote) as well as Jacob and Tyler who performed the work. If not for the "ValPak" coupon mailer that comes to the house and my wife flipping through them, I would never have thought to call them up. My A/C and Furnace were reaching the end of their life (approx 18-20yrs old). Both did the job, but given our relatively mild winter and the break between seasons, I decided to shop for a deal to see if I could get everything replaced before experiencing a breakdown and needing an emergency service. I had a couple of quotes done from other companies that lasted 20-30 minutes and I felt pretty good about, but when Frank showed up he let me know that his visit would take at least an hour. He explained that he had some questions about the home, what we're looking to accomplish, etc. He also spent the time to measure the home, take notice of the window orientation, duct setup, attic space, furnace location, and all the other little details. Once done he calculated what we would need and provided some basic efficiency options as well as additional upgrades. The quote came out higher compared to one of their competitors and Frank was open with the conversation and helped me to compare the Bryant units they offered to the Lennox from the competitor. He even helped us lock down some affordable financing options with 0% same as cash (the other company didn't). Frank ended up spending until after 7pm at our Thursday night when he could have been home (over an hour away) with his family. Tyler from the installation crew called me the next day to confirm the appointment for Saturday morning and asked if they could come as early as 7am. At 7am on Saturday, I met with Jacob, showed him around the space, and he went to work laying drop cloth to protect the floors and then on getting the old system out. Once Tyler showed up to assist, they both worked hard until about 4:30pm on converting the whole system. The previous homeowner was a "DIY" or always worked to find the cheapest contractor so while performing the install, they handled those "surprises" well and worked to make sure that they could undo anything he did that was incorrect or didn't make sense. Again, so happy that I didn't start on yelp, otherwise I probably wouldn't have given them a call. As this is Day1 with the new system, I will be sure to keep an eye out and take advantage of the warranty on their work should any issues arrive.

A/C went out on Mother's day.... called them.... they sent a guy out an d he changed the fuse and…read morecharged $128. The Next friday it went out again... called them again.... guy shows up..... only concerned about selling a "membership". Charges us for a part and they membership $597 but says he can't do it until tomorrow morning between 8 & 10.... Next morning he only calls about how he is running late until 1:30pm he shows up.... works on it a few hours- it works and he leaves.... 15 minutes later is stopped working again. I called the dispatch.... they said they would send a tech back.....and to wait for a call. I wait until 8pm and called them over and over.... they apologized all over the place but had no way of contacting anyone. The customer service people are merely there to answer the phone.... that is it.... they cannot contact anyone.... just send emails and cross their fingers they get an answer. I wait by the phone until about 9pm and then called back and they apologized more and said I was first on the list for tomorrow Am.... Tomorrow AM... No calls.... no repair guy....I start calling.... on hold for 15 minutes at a time... finally start getting these poor c customer service guys again..... Every repair guy they have "working" that day is not answering. Probably all curled up in bed all cozy in their air conditioned homes while I am sweating my butt off in an 82 degree house. After about 11 Am I called a different local company- Standley Heating & Cooling out of Romeoville. The guy showed up within a half an hour.... changed the fuse... checked everything.... showed me what the tech from the other day did and didn't do.... the A/C has been running perfectly ever since. What did he charge ? It was under $25.....!!! He then gave me his cell # and told me to call him if anything happens again....... I called Perfect Home again... sat on hold for a long time again.... Once I got a live person I cancelled everything again... all appointments- maintenance memberships everything!!!! NEVER EVER EVER do business with Perfect Home solutions!!! I gave them a bad review years ago when they scammed my parents for a 15K furnce A/c system that broke 6 months after installation and they couldn't be bothered to fix it for a week! They exits solely to rip off senior citizens and the elderly selling their crappy memberships and lying. Oh and by the way..... ALL THEIR REPAIRMEN STOP WRKONG AT 4-ISH ON THE WEEK DAYS and they DO NOT WORK SUNDAYS.... they CLAIM they do... but they do not..... they also don;t answer their customer service representative's messages and I don;t think their dispatch answers either. I've reported them to the Better Business Bureau again.... right now it says they have a good rating.... that has got to be some sort of scam they pulled as well.... either that or the better business bureau is a joke. I have also contacted some friends at NBC News here in Chicago and ABC NEWS scam stoppers. They love nailing these heating a/c scam companies! They set up a bunch of service calls and set up hidden cameras all over the place when the repair guys get there!!! They record the scams and the lies and report it later! if ever there was a company that needed this it is Perfect Home Solutions. I guess both networks have been doing scam investigations on these guys for a while now! When I told my one friend I said I didn;t want to make waves.... but when she told me they have been putting together an expose on this rotten company I gave them all the info I had. We have to protect people from crap like this and help promote the small business owner that wants only to prove themselves. Forget these big companies with the fancy skinned trucks and the matching shirts and iPads. Commission based crooks.

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.

The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Frank came out and replaced my sump pump and my ejector pit pump. He was very knowledgeable and…read morecourteous. The price was very reasonable and the service was prompt. I highly recommend Frank from flow pro plumbing.

Dennis replaced the sump pump hose connection for us. He was really helpful through the whole…read morevisit. Flow Pro Plumbing has been the go to place for us.

Reise from Roto-Rooter came in today and ran 75 ft of snake to clear my totally clogged kitchen…read moresink drain. Why such a great rating? I tried to unclog it myself using several methods including a 15ft snake with no luck. I also paid someone from Plum-it that tried his best but kept getting interrupted by his head office. After no success, they suggested next step would be to tear up my basement's ceiling drywall to replace the entire 3" 60+ft of pipe!?!? Well, Reise explained the process, gave my plumbing issues complete attention and worked hard to fix the problem. Good thing Reise was smart about the job and what needed to be done. Thank you Roto-Rooter!!!!!!!!! I'm a totally satisfied first-time customer and recommend Reise and his support team!

It was a no-show. Wasted my whole day waiting. Will not use them again!…read more How do they have any business?

I had an emergency situation and was in dire straits; my furnace failed in freezing temperatures…read more Neighborhood HVAC came to the rescue and saved the day!! They immediately evaluated my entire HVAC system and due to age and condition it was deemed it would be most beneficial to replace both the furnace and A/C unit along with my water heater; they were all 30 yrs old. The entire work crew was professional and courteous and completed the work in a timely manner. They also cleaned my entire duct system and clothes dryer venting and showed me before and after photos - WOW...what a difference!! I'm so thankful they were available to assist me, and they were more than honest and helpful in this unfortunate situation. Other HVAC contractors were quoting me quite a bit more for the same replacements without the duct and dryer vent cleaning. THANK YOU DALE AND YOUR ENTIRE WORK CREW FOR ALL YOUR HELP and I will definitely recommend you to family and friends. TWO THUMBS UP!!! :-) TH

I was recommended to Neighborhood HVAC by a good friend and I'm very thankful I took his advice…read more Dale was extremely professional and knowledgeable of his craft. He was very easy to communicate with via phone or email. And they were extremely prompt. With a crew of two, Dale and his partner removed both my old furnace and ac unit and replaced them both, all between the hours of 830 am and 3pm, even worked through lunch. I would definitely recommend their services to anyone.

They responded promptly and finished the job--snaking out my clogged floor drain-- at a fair price…read more Gonzalo was friendly.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!