First of all, Gilbert is the nicest man, and he's super responsive. I called because my disposal…read morewasn't working and he came the next day. He solved the issue super quickly and didn't charge me because it didn't require a 'repair' per se. That's what I call amazing service. I will definitely be using Blue Dragon Plumbing for all my plumbing needs in the future.

I've had Gilbert take care of some of my plumbing work in the last few years. He was always…read moreresponsive and did a satisfactory job. Recently, it seems he is less service oriented. He took offense since I questioned a travel fee he added on to his charge, considering he lives in the vicinity and isn't traveling far to get to my place. He declined to provide any further service to me on that account. He assumed a "soup nazi" stance: "you question my travel fee? no more service for you."

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

The technician was great -- very professional, knowledgeable, and took the time to explain…read moreeverything clearly. I have no complaints about the quality of the work or the service provided. Everything was handled smoothly, and the experience with the technician was excellent. The only reason for giving 4 stars instead of 5 is the pricing. Compared to other companies in the area, their rates were more than double. While the service itself was good, I believe the cost was significantly higher than expected.

We had a sink clog upstairs in our guest room that just wouldn't stay fixed ... even after Drano…read moreand taking the pipes apart Texted Cody's dispatcher and he came out super fast! He figured out it was due to condensation buildup, used his machine, and cleared all the gunk out. Sink is working perfectly now & he even fixed our water pressure Reliable, fast, and friendly. Definitely recommend!

Cody replaced a leaking toilet, fixed a stopped up sink and replaced an outdoor water faucet at our…read morehome. He kept us apprised of his progress and kindly answered all of our questions along the way. A bonus was that he replaced the outdoor faucet handle with one that is so much easier to turn! We had a great experience with Cody and his office staff and highly recommend them for your plumbing needs.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

We have used Proven Plumbing & Air for the last four years.They are always attentive to detail and…read moretheir employees have good customer service skills. Recently we had a tankless water heater installed. The two plumbers assigned to our job were Zachary Clowdus and Kevin Robinson. They did an excellent job.. Zachary also took pictures of the heater and took the time to explain absolutely everything to me. David C.

We were very impressed with Kevin, who came to our house for a plumbing reconnection after…read morecountertop replacement, on a holiday weekend to ensure we didn't have to go all weekend without two bathrooms (despite that he had family visiting at his house). He patiently and resourcefully addressed several unexpected issues, advising us on solutions that would be most cost-effective, and maintained good humor throughout a more extensive installation than he expected. Recommend him very much! Also appreciated flat-rate and fair pricing from Pierre, the owner--no surprises; we knew exactly what the job would cost before it ever started.

in 2026, What plumber answers the phone when you call, listens intently to your concern, calls you…read moreback via Facetime to help troubleshoot, tells you exactly what to do and then doesn't accept payment? I fixed it myself with his suggestion, and I am so thrilled. Look up customer service excellence in the dictionary. You'll see Pierre's name and photo.

I give them 5 stars for both quality of work and punctuality. They are usually available rather…read morequickly. I give them 3 stars for their prices. I was a bit disappointed that they didn't offer me a discount as a returning customer. Their prices jumped 42% in 15 months.

After hours cleared a blocked septic line....but now it's partly clogged after less than a month…read more But since it's not totally blocked they won't honor the warranty. Not the level of service I'm used to getting from them over the last 25 years. Things change! As do customer bases and company standards.

Absolutely fantastic. After three companies gave us incredibly expensive bids to replace a hot…read morewater boiler, Dave came and said it wasn't broken and got it working in five minutes (air in the pipes or something) for a fraction of the price He also pointed out they othershad promised to get us permits they would not be able to get because updated city regulations meant only a new boiler in a new location could get permitted now so their bid didn't even include what would be a necessary move. So honest, so effective, so straightforward. We would give more than five stars if we could.

Dave is awesome. Super friendly, and I always feel like I learned something after talking with him…read more We've got an older home, and he clearly knows his way around it. Dave is quick to respond, shows up as planned and knocks the job out with a smile and a laugh or two.