Was having some concerns if I had a break in my sewer lateral and have been on edge for the past…read morefew months. Who do I call? Who can I TRUST to come into my home. Gave Best Choice a call and they were here the next day. Richard and George showed up on time, was friendly and extremely professional. I didn't feel as though they were taking me for a ride and telling me bs. As they camera and hydro the line they showed me what was going on and I could see the difference before and after. If you're having issues with your sewer system, plumbing, etc, and looking for a business to come into your home to perform a job and give you a sound peace of mind, without charging and arm and a leg, Best Drains are the folks for you[plus my dogs liked them :)]

I've used this company 3 times now for 3 different situations & all 3 times they have came thru for…read moreme. Honest good people & plumbers, it's hard to find that now a days. There very affordable compared to other plumbers & their work is good. The 3 times I called it was an emergency & all 3 times they get to me right away even on a Saturday. They are on call 24 hours as well. The last time I used them I called because I had a flood in the bathroom my main water line got backed up because of some roots cracking the pipe. We called & it was a Saturday afternoon, we got KIKI to come & help us. He was there fast & right away he knew what was wrong & was very friendly & gave us different options & talked us thru every decision. He never try to hustle us for more money, he was honest & very helpful. After he fixed our problem he still came back Monday morning to check on us & our situation & even offered a discount if we choose to pick another option to further fix our problem. Never pushy he was cool & honest the whole time. One of the best customer services I've received. Thank you KIKI for you're services. I would recommend this company to anyone who needs plumbing in there home. Great work, great people.

I called Quality Rooter and Plumbing for a spigot leak in the front yard. I have used them a couple…read moreof times and did not have any issues. They answered and came out a couple days later per our appointment. The guy looked at the issue and said it might take some digging and a little time. I said of course not a problem. He took a couple of pictures and said he would call me the next day or following day to come out and fix it because they were working on a big SDG&E project. I thanked him for coming out. Here it is two weeks later and I still not have received a call. Very unprofessional and I will never use this company again.

Communication - Poor, rude, curt, disrespectful…read more Value - overpriced, gouging, lots of extras and too much talking to make job seem more serious Ethical - No! Dishonest and more like bait and switch Recommend - No! This is the company my HOA currently has a contract with...so I was told to use them and then battle back and forth over responsibility but I'm not your average woman. My Dad was a plumber so I know more than the average "girl". Invoice is a blanket invoice with hourly billing for a lot. Up charges for every piece of equipment and all work done. Really shameful actually when if they spent their time and energy in being honest about things it would come back to them tenfold but I am used to someone doing work and saying things like hey I just wanted to touch base because I got all set up and snaked X but it's not clearing so I got the longer snake and it's still difficult but maybe this isn't your responsibility anymore at this length and it belongs to the HOA etc. Or the toilet is clear but the sink is still slow probably just needs one of those sticks you buy at the hardware store and get a little hair and soap scum out. Ok have a nice day! NOT the case with "quality" just a call at the end to get payment. What an icky feeling from a service business. I will call someone else in the future. So should you.

OK I have to start by saying JJ were the friendliest bunch of guys I have ever done business with…read more Which makes for great customer service! I have had so many plumbing issues in my new home that I called JJ twice to fix them! First out dated pipes were leaking everywhere and clogged up in the bathroom and kitchen, causing us to use a hose outside for water until we called JJ to our rescue. I called JJ after my mom, a real estate agent has been using them for years for her home and listings, recommended them. They came out and fixed the kitchen and bathroom clogs and installed some new piping and faucets that were much needed in my older home. They were clean, fast and efficient! They later replaced our old rusted, leaking water-heater with a new one, as well and fixed a leak in my garage. Since I was unable to be home during the installation I was very happy that during the process they called me and kept me informed of the progress. By the time I got home I had hot water YAY :) The prices were reasonable and service was fast and friendly. Thanks guys for the great service, now I know who to call for plumbing issues and who to recommend to my friends!

I met Jason on one if his jobs and when I started having problems with the water pressure in my…read morehouse I called him. He installed a regulator but said it did not work and recommended a filtration system. I wrote him a check for $2,980.37 but he never got around to putting the filtration system in so I had to call someone else and he put in a new regulator. It worked fine. I have spent a year trying to get a refund and he always tells me he will put a refund check in the mail but never does. I turned 76 yrs old last month and I am a widow of 4 years. I would not trust Jason to do any work for me.

$8,500 EIGHT THOUSAND AND FIVE HUNDRED this is what they asked me to fix 3x4 foot drywall with…read moresome simple work !!!! This is after me paying them $625 just to open the wall and stop the leak , their prices beyond normal charge !! WHACH OUT.

We had the worst experience with this company. I honestly…read moreregret ever calling them out to my 71 year old mothers house. The customer service was a zero. We were treated poorly. And Over charged for a unfinished job. Did not take pictures of property content as need be when doing a full pack out. Packed my mothers personal belongings with mouse traps and dead mouse. Broke and ruined alot of my mothers furniture . Very careless and very disrespectful. Not organized at all . I would never recommend this company. Nor would I ever in a million years use them again. #whathappenedtogreatservice#Treatelderswithrespectandcourtesy#%!&*

This company did a pipe repair job for me in 2021 and I was so pleased. I called them back to do a…read morevery similar job on the 13th of this month and he did a great job. First thing The leak was under the slab in front of my garage he called in the utility companies to spot the gas and electrical locations and from there he cut open my concrete slab and repaired the leak, this was an emergency job and I called them back on the 13th. He made all of the repairs on the 14th and I recommend a five star for this company. Great job. Oh, by the way, the price was very reasonable for the amount of work that was performed.

I called on a Saturday to have my washer shutoff valve replaced…read more They said they could have a plumber here in 1 hr !!!! Abe arrived on time and completed the job quickly. My old valve was a type that is difficult to service. He replaced it with an upgraded system that would be easy to service in the future. I would definitely call Quick plumbing again.

A leak in sink in my condo and water coming out into the COMMON HALL area through the wall -- wow…read more-- big emergency. My PB mechanic (long time local) told me to call Pete of SD Rooter. I called and he was finishing a job in Mission Valley but said he could meet me there in about 1 hour. Called in 40 min to say he was on his way. THis guy was awesome!! Turned off water (with permission) to 40 units, took valve off and replaced with a "Cadillac" of valves. Since he was there, I had him replace the hot water valve as well. His understanding of my emergency and willingness to try to get over ASAP to fix my problem was awesome. This outfit is great!! -- at least with my situation.

My water heater went out and I needed a new one installed. I decided to go with a tankless water…read moreheater. I called this plumber on a friends recommendation and am glad I did! He showed up same day with the water heater I needed taking the guesswork out of my hands! His prices are reasonable and his work was spot on!

Charged $1000 for tub fixture installation, just labor costs. When we weren't satisfied with the…read morework we called back, he wouldn't come into the house, was rude and short. Would not stand by his work. He also took parts that my mother-in-law purchased, claiming that he accidentally put them back in his work bag and that she "bought a lot of junk" so it just got mis-placed. Do not recommend. We obtained the fixture piece back, but he states he "must have lost" the screw that was part of the fixture, and just shrugged.

Fast response--super-knowledgeable--friendly, efficient service. Fair pricing and knew exactly what…read moreI needed. Talked to Dave to make arrangements--Dan came out and executed flawlessly! That's the way a visit from a craftsman should go--

I worked with Jorge and had great experiences. Good customer service, honest, fair pricing. I…read morethought I had found a plumber that could service my rental units. Lately been dealing with Jorge's son (as Jorge is no longer doing the plumbing, per the son). Very poor experience. For example, I had the son go out to a rental to evaluate replacing a kitchen faucet and a drip in the bathroom. A simple job. He was busy and wanted to do the work in a week. No problem. It has now been two weeks. The renters are complaining that the plumber never came. I call and text and don't receive a call back. Finally, I get a hold of the son and he apologizes and says he has been busy. I ask when can he make time. He has no idea when he can do the work. Really didn't seem to care much about doing the work (pretty poor way to treat a long term customer). The son seems nice enough. Just no strong drive or interest. Bummer that the dad retired. Will now need to find another plumber.

I was recommended to J-Rivas Plumbing by a friend that has used their service. I was interested in…read morea tankless water heater to replace my old water heater. I called Gabe and he and his father promptly came out to discuss the different sizes and pricing with my wife and I. They professionally installed the water heater and it has worked great ever since. We never have to worry about running out of hot water. Additionally this past week, we were worried about a leak from our shower upstairs. They came out promptly to check for leaks. I will be using them again for all our plumbing needs. We love to support family owned businesses and appreciate the great service!