I am truly inspired by the wonderful culture and leadership at PMP Management. The team has built something special, a company that thrives on passion, professionalism, and people-first values. Brad Watson stands out with his relentless attitude to never give up, always pushing forward with creative and innovative ways to attract talent and build strong community relationships. His extensive background in homebuilding with KB Home has clearly shaped his unique perspective and ability to grow teams and communities alike. Equally impressive is the incredible depth of talent across the leadership team. Brandon Grosh, Roger Crumrine, Michelle Anderson, Ashley Alvarado, and the rest of the PMP leadership bring unmatched expertise, energy, and heart to the organization. Their collaboration, dedication, and vision set the standard for what true leadership looks like in our industry. One of my favorite times of the year is Christmas, when PMP collaborates in a phenomenal charity event that provides toys for children. It's more than just a giving moment -- it's a reflection of the company's heart, its culture of service, and its commitment to making a difference in the community. The culture they have cultivated is not only inspiring but also energizing for the future. With leaders like this, I have no doubt that PMP will continue to set the bar for excellence in community management. The future is bright, and I am excited to watch PMP keep raising the standard of care, innovation, and leadership for years to come. read more

I strongly advise against using PMP Management for property management. My experience at Parkside Village over the past few years has been extremely disappointing. Their response to open tickets is infuriatingly poor--they often mark them as "ticket advanced" without actually addressing or resolving the issues. A major concern has been their handling of the pool heater, which was broken for over a year. Despite numerous requests, PMP Management did little to expedite repairs with the board of directors. They were also frustratingly uncommunicative about the status of the pool, leaving residents in the dark about when or if the issue would be resolved. Additionally, their management of the clubhouse rental system is flawed, leading to some double bookings and considerable inconvenience for homeowners. I've also had issues with them ignoring my requests to replace dead plants in the common area directly in front of my door, which is the community's responsibility. No response or action was taken on this matter. Many residents share these concerns, and it's clear that PMP Management is unreliable and unresponsive. If you value effective and communicative property management, I highly recommend looking elsewhere. read more

As we prepare to leave our home of 11 wonderful years, we wanted to take a moment to recognize and sincerely thank Joy Wei, the General Manager at Three Sixty at South Bay Association. Joy has been an outstanding presence in our community throughout the years, and her support has made a meaningful difference during our time here. Joy is not only incredibly responsive and professional in all her communications, but she also brings a deep understanding of HOA rules and regulations. Whenever an issue came up, Joy approached it with clarity, efficiency, and a genuine desire to help. Her commitment to doing her job with integrity and care is always evident, and it's clear that she truly wants the best for the residents and the community as a whole. It's rare to find someone who brings both competence and compassion to their role, and Joy does exactly that. We're grateful for all that she's done for us and for the community during our time at Three Sixty. Thank you, Joy, for your exceptional work and dedication! read more

Earlier this year, we bought a condominium at the 360 South Bay property in Hawthorn, managed by PMP Management, with Joy Wei as the full-time on-site manager. The 600+-unit is beautifully landscaped and maintained, with pristine swimming pools, on-site security, gorgeous common areas, and a culture of friendliness and inclusiveness. The star of the property-management team is Joy Wei, whose attentiveness and responsiveness are extraordinary. For example, when our floor was in the process of being refinished, I discovered that I had neglected to obtain our HOA's required advance approval. I contacted Joy in a near-panic, and within minutes she contacted the flooring company, obtained the technical specs, and secured the required HOA approval. When I have a question, Joy always responds promptly and accurately. Joy is a treasure. read more

I've had the pleasure of working with Sara for quite some time now, and I can honestly say she's one of the most dedicated and kind assistants I've ever encountered. From day one, she has always gone above and beyond, offering incredible attention to detail and consistently providing excellent support. What truly sets Sara apart, though, is her eagerness to learn and grow. She's never satisfied with just getting the job done -- she genuinely wants to improve and always takes on new challenges with enthusiasm. Her positive attitude, combined with her work ethic, makes her an absolute joy to work with. She's earned every bit of success and will undoubtedly continue to shine wherever she goes. Congratulations, Sara, and thank you for all of your hard work -- you've been a true asset! read more

I'm writing to thank the PMP Customer Care Representatives, in particular and most especially Paige Walker, for their work over the phone from the main PMP offices that are outside of the on-site offices at my HOA, who have provided excellent communication skills, in particular fast responses, ability to complete their projects, and the direct addressing of feedback. I appreciate the fantastic customer service from the PMP Customer Care Representatives over the phone from the PMP offices that are outside of the on-site offices at my HOA, and I thank these specific individuals for their positivity, kindness, professionalism, harmoniousness, respectfulness, pleasant interactions, and constructive and comfortable conversations. read more

I couldn't imagine our Three Sixty South Bay Community without our amazing General Manager, Joy Wei. I'm so grateful for Joy's leadership, organizational skills, and management abilities to ensure our community is running smoothly. She sets the bar extremely high as she effortlessly coordinates and manages countless issues, projects, and day-to-day tasks. Joy is very accessible, is super quick to respond to emails, messages, and calls. I appreciate Joy's professionalism, efficiency, willingness to jump in and lend a hand, and friendliness. She goes above and beyond to support our needs, questions, concerns. She is such a wonderful asset to our community. Thank you Joy! read more

Joy Wei is the property manager for the 360 at South Bay complex. Joy is absolutely fabulous because she has the answer to all of my questions, is very quick to respond and always takes the time to make sure I have everything I need. I truly appreciate her help and I would not enjoy living here as much as I do without her. She makes living in an HOA community a breeze! It's funny because when I moved here in October 2021 I heard about someone named Joy and how great she is, and now I know how amazing she is as well!! I think having a good property manager and management company is incredibly important so I highly recommend Joy! read more

I am not a resident, but my late father was. After several years of futile attempts to get help with his condo, I was discouraged by the lack of effort made by the management company and HOA. However the newer team, Will and Mark, have changed that. Will has been amazingly resourceful and completely instrumental in helping me start dealing with everything that needs to be done and I could not be more grateful. With his input, I feel as if I will finally be able to accomplish this huge task. His willingness to help, and polite and kind manner, as well as his professional expertise, are all greatly appreciated. Lisa W. read more

I want to give a heartfelt thank you to Sara, who went above and beyond during our recent move. Her exceptional customer service made a potentially stressful transition smooth and reassuring. From the moment we needed maintenance assistance, Sara demonstrated incredible professionalism, kindness, and genuine care. Her clear communication and thoughtful guidance helped our family feel welcomed and supported. Sara truly represents the best of customer service - she's not just doing a job, she's making a real difference in residents' lives. Thank you, Sara, for making our move-in experience so positive! read more

I've lived in Cameo Woods since 2007 and no ONSITE management team has ever been better than Alyssa Martinez, Michelle Smart, and Chris Wallace. This trio is THE dream team here. Even more so in this day and age, when people say what the mean, mean what they say, are kind when they say it, and KEEP THEIR word, they're heroic. On top of those attributes, Alyssa, Michelle, and Chris are highly knowledgeable, clearly communicative, skilled, trustworthy, they get done what really needs to be done with efficiency and integrity - and they clearly CARE about this community. read more

Being a mortgage professional I work with every management company you can think of. It can be extremely difficult for your lender to get the documents we need to approve your home purchase or refinance. I cannot speak to being a homeowner with PMP as my management company but what I can tell you is the Escrow team a PMP and Jodi in particular is amazing to work with. We had a timing issue and Jodi jumped right in to make things happen. This type service speaks is amazing to see, truly rare and virtually nonexistent among other management companies. Thank you! read more

I am beyond impressed with the support I've received from George Caragea. PMP Management is truly fortunate to have him on their team. Throughout my process with Pasadena West, George has provided exceptional assistance, going far beyond what I've experienced with other property management companies. His professionalism, expertise, and proactive approach are outstanding. George has often identified potential issues before I even noticed, making my experience seamless. I'm genuinely grateful to be working with him--thank you, George! read more

I was lucky enough to be in a building where Tatia Loria was the manager. She responds to issues right away and she takes all your concerns seriously and handles them until they are dealt with. I have had numerous property managers over the years that have a very "I'll get to it when I can" attitude. Tatia is super professional and honestly, if it was anyone else, I would not have been able to sell my condo and close as smoothly as I did. Tatia is the level that all other managers should strive to be like. read more

Even though our applicant ultimately did not move forward with the move-in, Allison Russell went above and beyond to assist us every step of the way. She was incredibly accommodating, professional, and responsive, even helping to coordinate a potential weekend move on short notice. Her clear communication and attention to detail made a big difference, and we truly appreciated her patience and support throughout the process. Thank you, Allison, for your exceptional service and dedication! read more

Joy and Maria, the members of the PMP team that take care of the 360 community, are a delight to work with. We have always been able to keep an open line of communication when dealing with work orders and other issues and it is clear in their professionalism that providing the best service to the community is their top priority. As a vendor who has serviced the HOA industry for decades, my team can attest that the on-site PMP team is certainly top-notch! read more

The tree outside our three-sixty Southbay property was planted about a year ago and I noticed that the ties to its support stake were broken which resulted in excessive swaying of the tree in the wind. I opened a ticket via the Proptia v2 app and attached a photo, and within a day it had been secured. Special thanks to Joy Wei and the landscaping team for keeping our neighborhood green and pretty. They even sent me a photo of the completed job. Tony read more

Having a responsive management team, helps us as vendors, provide exceptional service. Joy and Maria with PMP Management are nothing short of responsive. They keep an open line of communication with us, reply quickly to emails, and are always detailed when placing service calls. We enjoy working with PMP Management and love the customer service Joy and Maria provide! We are glad to have a partnership with them at Three Sixty at South Bay read more

I am writing this review to share my utmost appreciation for George, our property manager. George is reliable and dedicated to meeting all of the needs our building has. His communication is clear, and he always puts in the work to make sure our concerns are addressed. He is kind and always willing to help. He is quick to respond to inquiries and is always friendly. He works hard and makes our building a better place to live. read more