Based on numerous visits over 20 years…read more Plus (+) Full dealership with road and off road bikes and ATV's, parts and service. They have a number of brands such as Honda and Kawasaki, and also some pre owned bikes. Local. Easy to get to. Gear is available to try on. Unlike the internet where you may have to return. Minus (-) A dull experience. Not unfriendly but not that friendly either. The motorcycle dealer experience should be a joy to go to, ideally with people that seem like they want to be there due to the love of motorcycling. I have seldom felt this vibe there. A dull shopping environment. A drabby look. Well kept and clean, but drab. Prices for parts and gear are OK, but online is often cheaper. This is like most dealers Fee to use Credit Card! A Deeper Look: I spent allot of time at dealers when I was younger when I raced mx and loved spending time there. It was a place in the. Cleveland area. It was a regular thing to get parts and supplies, long before the internet. There were some mail order places that were a bit cheaper, but the advice and good service received at the parts counter and even service dept was worth it, both to mention the welcoming family like environment. I bought all my bikes from there. Years later I moved to the Toledo area and Honda East is the major dealer in the area. The internet made price shopping easy and online prices for gear, parts, lubes/cleaners and even motorcycles are readily available. You get allot of items online cheaper. But I like to give my business to smaller places in an effort to keep local dealerships around. Its also convenient and nice to see and touch things before I buy them. I will normally not see the item I want and then buy on the internet for any items at stores, bicycle or motorcycle dealerships or anything else. Not fair to the dealer. But I think its reasonable to expect service including knowledge and friendliness in exchange. Unfortunately Honda East has been so so at best. Not rude, but never that friendly. Sometimes knowledgeable, sometimes not (and thats OK, but would appreciate a "let me find out, I will get back to you".). Generally sales in bikes and parts has always been a rather dull experience. On top of that, new owners took over and add a 3% charge for using credit cards. I found this out, paid cash and made the decision to buy at another dealer or online from here out unless I need something urgently. My recent bike was bought at another dealer about 30 minutes away and the experience was very positive. Very helpful and knowledgeable for sales and parts......but friendly and family like as well. I think they might even invite you to ride with them type of vibe. I hope the best for Honda East, but there are better choices, you just have to drive a bit.

Communication!!!!! Talking to Mike in the service department is like pulling teeth a 3 year old…read morecan answer questions better

great experience! Rob went above and beyond to get me into my dream bike. He actually packed up…read moreand met me quite a ways from the dealership, which made it possible to get the bike. He spent so much time over the weekend answering my questions and making sure everything was perfect. I picked up the bike which he prepared to be fully woods safe and legal and did it in 24 hours. Truly amazing experience. Thanks Rob! Now its time to rip!!

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

After a rocky start and unfortunately a long wait. They finally got the job done. They did a great…read morejob on the install, with no problems. With all the extras ordered they did miss one, but promised to fix it.

We went to Genthe to purchase riding gear for a new dirt bike. Our lack of experience in this area…read morewas transparent. The staff in the parts department were patient in describing what was needed and sizing. They were particularly helpful in sizing for a helmet and goggles. The motorcycle sales staff take their jobs very seriously with a focus on safety and skill level. We will continue to come here for future needs.

I just wanted to mention that I had a very positive experience buying a motorcycle from McCarthy's…read more I had priced the same bike at other dealers, but when asking how much I would have to pay out of pocket in the end, all others were higher. The sale went fast, no nonsense fees were thrown at me, and no intelligence-insulting extra crap was slipped into my paperwork. These things are always my biggest fears--especially when buying a car. The transaction was as simple, quick, and honest as possible, and I intend to buy any future bikes right there.

Amazing people to work with! They went above and beyond to help us! It was definitely worth the…read morelong drive we took to get there! I wish We hadn't purchased our other bike already so we could have given this very nice family owned shop our business!

If you're considering purchasing an ATV, any other type of recreational vehicle or need repairs on…read moreyour vehicle, please steer clear of American Powersports in Sandusky. They had our Polaris 800 for 6 months. It's still not fixed, basically doing the same thing it was doing when we took it there. They still charged us $3600 for a vehicle that's not fixed. The owner, Mark would not even speak with us or acknowledge us. The one decent person that did listen to us was Roy. I will never step foot in that establishment and will make sure my friends and family are aware of how we were treated.

Complete easy experience. I had never bought anything from them previously, called and reviewed…read moreoptions with sales. Went in to pick up unit and could not go any smoother and quicker. Was there for maybe 30 minutes and back on the road. Would recommend them to anyone ! Thanks so much !!

From the owner: ATV/Off Road Vehicle sales, parts, and service. Snowmobile sales, parts, and service…read more Polaris Off-Road & Snowmobile dealer.