This place...and their competitor (down the street, beltline westbound....) can never get it right. They leave things out, put in wrong things, give you grilled chicken instead if fried....I just dont know. The ONLY thing I did like was the street corn. The food is bad, the customer service is bad. I have tried to give this place many opportunities and it is a joke. It is like the more I come, the more my order is messed up. Done. read more

This is the best chicken EVER!! The fried and grilled is flavorful. I have finicky family and they love it. When I offer to stop and pick some up the positive response is immediate. I'm not a fan of their sides beyond the plantains but the chicken can't be beat!! read more

Was excited about this place opening in the neighborhood but the service was poor. My husband and I opted for a late meal and walked into the restaurant a little before 930pm. Was never greeted by the employee who walked by us several times before standing in front of the register to take our order only to tell us the only food we could order was the fried chicken that had been sitting out for who knows how long. And that we couldn't order anything else because that's all they had ready and they closed in 30 mins. Big disappointment to say the least. read more

This is the best chicken ever, Hell even the beans are delicious ( and I don't even care for beans). This will be my go to spot when family comes into town. The fried chicken is well seasoned and damn right tasty. I usually order a mix dish with the rotisserie added. Go there and you will not be disappointed. Enjoy read more

A great alternative to the typical fast food chicken places. The chicken is tender and unusually moist, both the grilled and fried versions. The fried chicken is very crispy outside and does not leave you with that heavy greasy feeling. Be sure to squeeze the lime on the citrus grilles chicken. All the sides I have tried were very good. The cole slaw has a different taste than what you are accostomed to here, very creamy but not heavy with mayonaisse. The Campero beans were very good, with just the right kick, and thankfully not sweet like many bean side dishes in Texas. The yucca fries are a welcome change from from your run-of-the-mill fries, and are really crispy and delicious. There are 8-10 large cut pieces per serving. Don't be fooled. This is not a Mexican restaurant, but from Central America. There are subtle differences that you will enjoy, like the citrus seasonings. The service was very efficient and friendly. Some reviews complain about the time to order and get served. I say, if you want super fast food, go to McDonald's or KFC, and forgo the better tasting and more nutritious meal you will get here. I was here at a Yelp event, and would like to thank Yelp for the chance to try this place out, and also to Ashley Wojnar of Pollo Campero for treating us to dinner. Please note that there were no conditions, and no pressure to write a good review. My experience here deserved 4 stars. read more

This is a great place. Not sure what people are expecting for a fast food joint but the food is great and at a great price. Their grilled chicken has great flavor and I have not been disappointed with any of the items. I have already recommended this place to others. read more

The fried chicken is delicious and the sides are great also! Loved it and will be back for sure!

The location here stopped serving empanadas. Very sad day :( When we have friends in town they always loved em too. Well theybwere delicious while they lasted. read more

We were excited to try this place as it is right in our neighborhood. My husband ordered chicken and I ordered empanadas. The chicken empanadas were good. The chicken was very cold and the tortillas on the side were very cold (inedible). While we began eating our meal we observed that other customers were also complaining of cold food. The service is at best level 1. If they improve their service and also ensure the chicken is served warm this place could be great. I really hope they train their employees! read more

Been waiting for 36 minutes for camperitos. Said they needed ten minutes to drop them fresh. I wait 36 and the order is wrong.

Fried chicken is on point! Love the crispy skin and tender meat. Served on proper plates and they got horchata! And it's a fast food joint!

I've eaten here a couple of times and the quality has been consistenly better than 2017. I *think* they are under new management. All food is served on real plates and silverware, a step up from a normal fast food place and I can say without a doubt the fried chicken is the best you'll have in any fast and/or fast casual place. The food is served hot and the sides and chicken are consistently flavorful, a sign the restaurant is committed to excellence. read more

I have only been there once and it left a good impression. Environment and service is good.

Super flavorful baked chicken. Ok restaurant and staff. I tried Pollo Campero at the elite yelp Christmas event and wanted to visit my local store. I don't live close but since I was in the area I stopped by. The restaurant was packed and it took a long time to get my food. Even though I had to wait the chicken was delicious! Well seasoned, tender and I'm hooked. I wish one was closer. The staff was friendly and the restaurant was fairly clean. I say fairly because the tables needed to be wiped down but other than that it was fine. I didn't try the fried chicken, but I plan to! read more

They take forever to make their sandwiches. Supposed to be 15 min wait which is already way to long. It took 20 mins

Went to pollo campero and waited in line for a little over 15min because the guy at the register was very slow. We finally get up to the register and he tells us they are out of chicken and that it would take 30 minutes for them to make some more and how we shouldn't order it because it's a very long wait. What kind of chicken restaurant runs out of chicken!? Instead of having us wait in line for such a long time they should have announced they were out of chicken! Some of the staff looked like they didn't even want to be there! read more

Was the best fried/ grilled chicken around I wish I could give them 10 stars just absolutely perfect food

Just got two chicken empanads and a jamica drink. The food taste frozen. Like it cane from freezer they just heat it up and the drink taste like powder buffalo Latin sause gross read more

Im sad to write the previous reviews are pretty accurate. We actually love pollo campero but this place is giving pollo campero a bad name. The person responsible for training these employees before they open should be let go. My husband ordered 5 camperitos with rice and we received frys instead, they did correct this for us. I order the grilled chicken bowl and unlike other pollo campero locations, the chicken I received in this bowl consisted mainly of chicken skin and bits of cartilage. Not very tasty unless that's your thing. I would post an image of this but I'm sure it would in fact gross a certain percentage of you out. read more

I have a bad experience I ask a employee his name is Carlos for a costumer request and he say no I can't do that because the owner say he can't do that , I do understand why no because is a costumer request , is a really bad employee , he high the voice , this store need get better employee and bring better costumer service read more

30min wait for dine in. Very greasy chicken. Rice is no Bueno. Only thing that was good empanadas. read more

Pollo Campero - Rice is no bueno - Latin American Near Me - Richardson, Texas

I went through the drive thru and had to wait for a while. The grilled chicken sandwich was very flavorful and tasty, the side of fries cold. The chicken bowl was good, minus the chicken which was hard. The side of plantains were kind of cold but well cooked. The tortilla soup was good. I am hearing of theme of slow device and cold food in the reviews. The place has potential if they work on those things. read more

Horrible, nothing like the photos, stay away at all costs!!! $10 for couple pieces, baby serving rice, dirtiest restaurant ever, employees don't care read more

Besides Chik-Fila, I don't usually love fried chicken. But this place, THIS PLACE is the best!!! Fried perfectly, tender and full of flavor. The sides are all really good. Tonight it was Campero beans, super creamy coleslaw and fries. All so fresh. The service is outstanding, they are very friendly and the order is always right. If your need a good quick meal on the fly, this is a must try! Seriously, you're HAVE try it! read more

The fried chicken wasn't cooked in hot enough oil and was greasy. Sides were good. My mom left her purse here and we called twice to see if she left it there. Both times we were told that it wasn't there. My parents ended up driving in a giant rain storm to check for themselves. Thankfully the purse was there in plain sight--disappointing that the staff couldn't take the time to check for us and make sure it was safe. read more

The company I work for orders from this location every Saturday, and I never get a complaint! The food is always delicious and prepared in a timely manor. We all love it so much that we keep ordering on a weekly basis. We usually order fried and grilled chicken, the fried being more popular, as well as sides. The street corn salad seems to be the favorite here. I definitely recommend eating here. read more

Grilled chicken is great. I go here after the gym and grilled chicken is great. Service is nice as well. Way to go Pollo Campero!!

Love the fresh food and love the wonderful service provided by Brian! Very helpful! The salad is fresh and the grill or roasted chicken dishes are very tasty and well spiced! read more

Food was excellent. Very nice people. Yeah it was a bit slow, but it was nothing to warrant a 1 star. Just normal slowness due to how busy it was (busy is a good thing) and due to the fact that it just opened and people are working out their kinks. read more

The flavor is great but service is shoddy. These are the smallest chicken pieces I've ever seen ever. Are these hens? I'd go broke trying to buy enough to eat without a coupon. Wouldn't honor check in offer. read more

We were optimistic coming to try this place... maybe a little too optimistic haha. Overall it was decent. Nothing too special but not the worst chicken place I've been to. The main problem was the service. It seemed to me that's this place was new and the staff want fully aquatinted with efficiency or accommodation. We came in with some meal coupons and we were told that the coupons could only be used 1 per two people. There was no mention of that on the coupon by the way. Talking to the manager helped clear things up, but it seemed unnecessary and definitely could have been avoided. When the 3 piece chicken meals came out, I wasn't too impressed. They were decent but not worth 8 dollars. I've worked at a fried chicken place before so I could tell by the darkness of the chicken skin that the oil needed changing. But considering I'm not a very picky eater I couldn't find it in my heart to rate this place lower than 3 stars. I will say that the Latin drinks were bomb especially the horchata! read more

So glad this location opened close to my office. Better than fast food, try both the fried and grilled chicken...I'm not sure what I like more. Plus the beans and rice! Glad to have such a great food choice in my office neighborhood! read more

I was very excited to go. The building is new, nice and clean. Parking is a plenty. It was very crowded as it was opening day and we were there a lunch time. Found a parking space very quickly. Easy access to the building. Order was taken promptly and we recieved the food right away. If you dine in, you get actual plates and silverware. No paper. They even come around and ask if you need a refill. They also came around and took our plates away. The food order arrived correctly-exactly as we had ordered it. The food was fresh and delicious. i will definitely be back again. read more

My husband n I really enjoy this place.... something a little different; tasty food. Love the Street Salad as a side, and their fried plantains. Enjoy the fried chicken. read more

It's a fast casual chicken place that's kind of similar to Pollo Tropical, but with a more Latin American oriented style. The inside is pretty decent, imitation wood tiles, and some booth and open seating. Tables are stocked with two types of hot sauce, Picamas and Cholula. The food is fairly tasty but somewhat overpriced considering the tiny portions. After spending nearly $10 you wind up with something that amounts to more of a snack than a meal. read more

The line was long and there was only one person taking orders and when you got to the front after waiting for 20 minutes or so there was a small sign on the cash register that said cash only. Shouldn't that have been up on the menu board so that when you look up to decide what you would like to order you will be warned that it's a cash only day therefore you should leave rather than waiting line and waste your time if you don't have cash or were expecting to pay with a credit card? The food was not that great and you got very tiny pieces of chicken for the price which was kind of expensive for what you get. I guess I just repeated myself, didn't I? I guess I'm still frustrated from our lousy experience. Also, they need to train their employees that are the person at the cash register was very annoyed because people kept asking questions. It's a new place and no one knows the menu so shouldn't questions be expected? And why should anyget annoyed anyhow? read more

Opened up near our house and we were skeptical, but after trying it it we were pleasantly surprised. Very good flavors and a menu with a little bit of everything. The service was excellent and the prices were fair. Only slight compliant would be the serving sizes. Everything else was great. read more