Great experience at this location. I did mobile order pickup and it was ready fast, with good communication from the staff. The order was correct and I even received some extra sauces which was SO fun! Food was delicious, and the half chicken size portion was huge. Restaurant was clean and the staff were super friendly. I'll absolutely go back and might eat at the restaurant next time. Recommended! read more

Pollo Tropical - Inside - lots of seating, very clean. - Latin American Near Me - Lake Park, Florida

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Unfortunately, the service at this Pollo Tropical is consistently terrible. The staff often seem unwilling to do their jobs. They can see you standing at the counter, ready to place your order, yet they would rather laugh and talk among themselves than assist you. The chicken is often extremely dry from being left under the heat lamps for too long. If you ask for extra sauces, they refuse, always claiming they have limited quantities. If you ask for a soda refill, they give you dirty looks and respond with a rude attitude. It is incredibly disappointing. The customer service is awful, and the worst part is that this is not an isolated incident. This happens every single time I visit. I genuinely enjoy Pollo Tropical, but the consistently poor service, unfriendly staff, and lack of attention to customers make the experience extremely frustrating. Management really needs to address these issues. read more

I placed my order in the app. My food was hot and fresh and ready in the time promised. It was well packaged and ready upon pick-up. Finally, the staff were friendly and the dining room appeared clean. read more

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Went through the drive though at 2:00pm today and they said 45 minutes before chicken is ready. Left to go eat somewhere else

This location is pretty busy. They are always moving along. The atmosphere is chill and the staff is attentive.. most times x when prompted the food is prepared quickly and is good. read more

Second time ordering from this trash place. First time I ordered I called in to make sure they didn't forget the sauce and was assured it would be in the bag. NOPE! Decided to order again to give them another shot and they literally forgot to put the chicken in the bag! ALL I GOT WAS SIDES. Absolutely insane. read more

Anytime I'm in the PGA area, I go to this location. Staff is always friendly in the drive-thru. I really like their cuban sandwich with the MOJO pulled pork, but it's a bit greasy. Love their yuca fries & sweet plantains!! I also like the guava bbq sauce. I'm impressed for a fast food restaurant how tasty the food is! This is probably my fav locale. I'm not sure why the low reviews. read more

I love the food here, but it definitely isn't fast food! I was in the drive through line behind 7 cars on a random Wednesday evening, and I was starving! 20 minutes later, and there were still 4 more cars in front of me!! I didn't have that kind of time to wait. I left. Still hungry. read more

Five stars because there is no way this place deserves all the hate you guys are throwing at it. Pollo Tropical is amazing and delicious and I just drove all the way down to East Coast for a whole chicken. read more

I was so thoroughly disgusted tonight ordered a half a chicken with some french fries as simple as that order is you got people who don't care walking around the place they could care less if you're waiting in line it's dirty they're dirty they're like apathetic about taking care of anything they could care less and when you ask him just for like a barbecue sauce they give you attitude they don't come back leave you sitting at the window and drive through what a pathetic pathetic bunch of employees such a shame that a franchise like this has to be held hostage by a bunch of idiots such a shame should fire every single person in there read more

food was good i guess but the atmosphere of the place wasn't so great, literally so disgusting! Also there was a dead cockroach on the floor, imagine the kitchen! read more

Pollo Tropical - Cockroach being silly ! - Latin American Near Me - Lake Park, Florida

This is was maybe the nastiest pollo tropical I've been DONT COME HERE the food was cold and my steak was dried and tasted weird my sprite was practically almost flat I regret it so much read more

So sad after so many years of coming to this location, the management has left his credit short staffed. the woman with piercings all in her face is placing the orders and getting them ready and then taking 5 minutes to argue with customers who have been waiting for their food for over 30 mins. Wish I could record and post the video of her. read more

Pollo Tropical - Latin American Near Me - Lake Park, Florida

From my memory of when I was on vacation, they made the best chimichurri steak. I remembered me and my friends were fight for it. But now I am having it as an adult. The texture of the meat tasted like playdough and it was a little salty. The Mac and Cheese tasted a bit plastic-ish. I probably will never come again. But a lot of other people seem to love this place, there is always a huge line whoever I pass by. read more

Pollo Tropical - Steak Bowl - Latin American Near Me - Lake Park, Florida

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We were on our way home from being away on vacation, eating out 3 times per day. Hubby said, I'm gonna grab something good on the way home. He chose Pollo tropical, it's healthy and good. Well, my he ordered the chicken meal. Luckily I didn't get anything. Lo and behold. He was up all night and has had diarrhea & vomiting for 2 days. Yay, welcome home. read more

Worse service ever!!!!!!!!!!!! I would choose NO star if there was an option. had not been to Pollo tropical in years, decided to take out dinner to try their "new Ropa Vieja" that they advertise on TV constantly. Went inside since the I prefer to see them prepare my food. Come to find out THIS LOCATION DOES NOT HAVE THE ROPA VIEJA. The attitude from the people working was next level, so rude and the dirty looks was clear they were bothered we were there. There was one person eating there and no others in line. Made it pretty clear why. on top of the poor experience, the food was no bueno! Go elsewhere!!!!! We will NEVER return to this establishment. seeing the other reviews, I'm not the only one that feels this way. read more

How high does the staff operate? They are very very slow, unattentive, cant get an order right and only 1 poor woman is really paying attention. Apparently half a chicken with 2 rice equals a trio platter with rice and beans. read more

Pollo Tropical - Apparently this is half a chicken and 2 things rice...boy other person going to be mad - Latin American Near Me - Lake Park, Florida

I see this chain all over South Florida, so I had to give it a try. For West Coasters (like myself) this chain is very similar to El Pollo Loco, but with less of a Mexican Flare. I ordered the Tropichop- which is similar to a bowl at Chipotle. Chicken was definitely tasty. I liked how there was a condiment bar where you could add extra salsa and stuff. I ordered the large which was super filling... I even had enough to bring to work as lunch the next day. Whole order was less than $10, so fairly priced. read more

Pollo Tropical - Latin American Near Me - Lake Park, Florida

Ordered from Uber eats, food was delicious until I started chewing on this found in my ceaser salad. read more

Pollo Tropical - Found wire tag in my salad... - Latin American Near Me - Lake Park, Florida

Very disappointed in PT at this location. Enjoyed their food and wanted to have dinner again after a long beach day. Half chicken dinners were sub par from what we remembered. Chicken was super dry and should not have been served. Manager and staff at this location are extremely lax and uninterested in dining room patrons. Drive thru was jammed. Not going back. read more

UNACCEPTABLE! We ordered from here and found a piece of metal in our cilantro sauce with the hair in it.. CHECK YOUR SAUCES! read more

Pollo Tropical - a hand holding a cup of ice cream - Latin American Near Me - Lake Park, Florida

Nasty dried out food with awful service, checks off all the boxes to never go back! They don't care either

Review for cashier named PJ. He was literally the most pleasant person I have ever encountered in a Pollo Tropical. This man deserves a medal, a raise, and a promotion. Seriously never been this happy leaving a fast food establishment. read more

Pollo Tropical - Simple order, I asked for 3 sauces. This is what I got. If you don't want to do your job just go home. 2 stars. Very displeased - Latin American Near Me - Lake Park, Florida

Even though I was the only customer inside & the drive through wasn't busy I stood at the counter for awhile but no one spoke to me until an employee came from another area to take my order. The food here is generally good but was not so good today. The Pressed Cuban Sandwich, that my husband was eager to try, was COLD. Isn't one of the main reasons a Cuban Sandwich is so good is because it is HOT with crispy bread & melted cheese?? I tried the Platter with 1/4 chicken, pork chunks & sausage which was pretty good except the sausage was BURNED to a crisp so I couldn't eat it. I also had to go back inside after getting my order because the french fries were MISSING. Not sure if we will order food from this location again. read more

Start by saying food was just ok for fast food. Anything after that was a terrible experience. Ordered & paid online scheduled to pick up at drive thru. $42.83 for 1/2 rack ribs, salad, black beans, rice avocado slices, coleslaw, pie. Pull up after a long wait (ok expected) a sign at drive thru order said reg sides $2, I paid $3.29 each. "We haven't had coleslaw for Months". But it's on your website!!!! So basically over paid by $9. No refund no correction I even suggested cx order and just reorder. Nope can't. Dirty uniforms nasty people. just kept saying you can cx ONLY on line. No one, even mgr could understand what to do. Worst of all was their lack of understanding and their "I don't care" "your bothering me" "go away attitude". Such audacity. No way to complain or cx online and NO ONE answers the number given for issues online. Never eat there and NEVER Order ON LINE! This store has terrible training, terrible hires, terrible attitude. "Just give me Your money and maybe you'll get the food we want to give you". I can loose $9. But no one should treat customers with such disrespect. read more

Awful dry chicken. Grilled Chicken should be perfect but it is not. Dry, chewy, disgusting. Beans were not closed properly and spilled everywhere. read more

Pollo Tropical - The chicken was so dry. We threw it out and the beans were not closed properly spilling all over. What a bad experience. - Latin American Near Me - Lake Park, Florida

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Dont bother. Wait time is unbelievable. Rice was mush. Chick was so overcooked/burnt it was shrivled-up to a fraction of normal size. Check your order at drive thru before leaving. (communication/language issues with drive-thru personnel). Better yet, dont bother. They should get their franchise revoked. Big blackeye to the Pollo brand. I sent my concerns to Pollo back in April 2021 and as of mid-May 2021 it's actuall gotten worse. I'm done. read more

Do I come to Pollo Tropical expecting some kind of fine dining experience? No, and that's okay. But that sauce bar is something other restaurants could certainly learn from. Come here for a quick lunch, grilled chicken, and pork. The Tropichop lunch deal is actually pretty good because you can get a Tropichop and a drink for $5. That's a steal, especially if you order inside and get as much salsa and sauce as you want. Their rice and beans are always a good staple and the plantains are always good. read more

Love this drive through. I feel like I am getting a better fast food when I order the chicken that is so tasty. I also enjoy getting Yucca as a side. The lunch deals are perfect and you get a lot. read more

Waited at the order counter for about 5 minutes. Finally got someone's attention and she dismissively shook her head and waived us off. So we left. read more

I'd give less stars if I could this is the worst Pollo Tropical location. From the management down to the staff this place is a terrible mess. Avoid at all costs until the franchise owner does something ! read more

Sad state of a great chain. Most employees seem to be trying their best, but morale seems very low and managerial support seems to be lacking. Employees seem to not communicate with each other or at all. Very sad. read more

NEVER USE THE DEIVE THRU!!! They always stole the food!!! I order a whole chicken with bread, bean and rice !!! But I only got HALF CHICKEN AND NO BREAD!!! It's a robbery!!! read more

Pollo Tropical - Worst chicken EVER - Latin American Near Me - Lake Park, Florida

Never would I come back here. It is by far the WORST Pollo I have been to as of recent. I have came here before and workers personality is something to be desired. Today was too much for me...I came in hungry and left hungry. The husband ate as he was on a quick lunch break The first thing I noticed upon arriving was one garbage overflowing--this I could forgive but I continued my way into the restaurant there were even more overflowing garbage. Thr countertop with the open condiments was FILTHY. Garbage all over the floor (I blame patrons too because I am sure their mom didn't raise them like this). I ordered the family meal with brown rice, ceasar salad and mac & cheese. They gave us mac & cheese with a bunch of burnt pieces. The young lady reason was it was the last of it--my response "I should have been notified so I could make a change". I waited some more to get a fresh batch. Pollo need to do something about their mac & cheese as every one of them seems to give watery mac & cheese (I have been to a few). I want to eat it not drink my mac. The elder gentleman in the red shirt surely did his very best to take orders at the register and at some point came out to the floor to clean up the garbage. Kudos to him--I think his name is Joshua. Maybe they were understaffed but they had about 5 more employees around. read more

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We placed our order at 2:50pm on Sunday April 7th. It took 30 minutes for my order to go thru. The others in my party placed their order right after. They wound up canceling their order as they were still waiting for 5 more orders to come up before his. Is it normal to take that long for two pork Tropichops? Other locations I have been too can crank that out in less than 10 minutes. read more

Disgusting from the attitude and the food prep I found a hair in my Tropi chop and they forgot beans in it and gave me attitude in the drive thru when I asked to add tomatoes. I'm done with this location. read more

Pollo Tropical - Hair in pollo tropical - Latin American Near Me - Lake Park, Florida

Wasn't that bad until The drive-through looked very long so we moved and we went inside The guy that was ordering us look like if he was about to die and the workers there look like if they didn't know what to do the place was really bad I can't believe that this place is a place because this place should be literally shut down I said goodbye have a nice day and it looked like if she was mad and didn't say anything back don't ever step foot in this place and if you do RUN read more

The worst Pollo Location!! They never have sauces, service Soooo Sooo Slow.... We need a new pollo location up here with better staff and service read more

They TAKE for ever to give as the food we for 45 minutes for my food that is crazy and the lady's that work there they don't care do not came to this " pollo tropical" read more

Manager upon entering was in the cornor on the phone mask removed face exposed. A gentleman waited to place his order so I joined him in the line. Cooks stared at the manager in the corner on the phone as he acknowledged we where there and waiting. After about 4-5 minutes he walks across the dinning room on his phone and directs Felica to come take our order and she did as he continued on his phone rudely. Its 2020 get a bluetooth sir matter of fact handling your cellphone while taking an order not worst on his cell phone holding it it his head while taking an order. Beyond inappropriate. The male was African American and had on a red manager shirt. On the phone while the third customer waited and waited. I finally started videoing to show his lack of professionalism and respect for the customers. We the people need to stop giving our money to any business thats not respecting us the consumer. Man was laughing not concerned if orders were or were not taken. I advised Felicia of the situation. Felicia did her job 100% however nothing was done to make me the customer happy after having an issue. She like any other employee may not be able to correct her manager but he should not be the manager if he thinks what he did today was appropriate. Excuse yourself from the store and then have your conversation. Not on the clock behind the til with the phone to your head big no no read more

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