This Pollo Tropical location gets absolutely crazy during the lunch rush, but the team does an impressive job keeping things moving. Considering how busy they are, the service is fast and efficient. The food is always fresh, hot, and consistently delicious. I also want to give a shoutout to the drive-thru helpers, they're always professional, courteous, and make the experience even better. Whoever is managing this team is doing an excellent job. It's clear the staff works hard, and it definitely shows. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

I ordered from this restaurant's drive-through four times, and unfortunately, each experience was worse than the last. After the fourth visit, I called the corporate office two weeks ago and was told someone would reach out within 48 to 72 hours. Two weeks have passed, and no one has called or emailed, or acknowledged my complaint at all. I have called customer service numerous times and all they keep telling me is that "it's in corporate's hands now" they have even hung up on me. What disappoints me even more than the food is the complete lack of follow-up. If a company sets a timeframe, they should honor it. Ignoring a customer's complaint after making that promise is not acceptable. I gave this restaurant four chances before speaking up, and this was the first time I felt I had to contact corporate. Sadly, the lack of response has been just as disappointing as the food itself. SKIP THIS PLACE!! read more

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We had to get a late dinner and this place was near our hotel. I ordered a bowl with chicken and pork with a side of plantains. Both meats were flavorful ,veggies were crisp, and the plantains were a nice finishing touch to our meal. Service was decent. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

I never eat out anymore but when I do I love a hot fresh grilled chicken with rice and black beans. However in the past two months I ordered grilled chicken and what I got was some pigeon meat and bones with tips burnt to black char and so is almost half of the chicken breast. Pieces of chicken got smaller and I'm paying about $2.00 more for the quarter chicken. Dissatisfied with the service which the cashier wanted to upsell and make it more expensive for about 2.5 oz. Of chicken. Dissatisfied with the chicken. Rice is too oily! And there were hardly any beans all watered down to save money on beans. Really? read more

Idk who trains these employees but whoever did should be retrained too. 15 minutes just to order food just for the order to be taken wrong 5000 staff in this store and somehow nobody knows what they're doing. Gave us our food with food still missing so then had to DRIVE back to tell them we're missing food for them to laugh and say "oh yeah we forgot to give it to you" as if it's comical. Just to know see that the LARGE yuca fries that I paid for was also not there. And my LARGE ceaser salad which was first given to me as a small is basically still the small salad in a bigger container AND they don't even bother making sure the lettuce is actually edible and cut like a normal salad. Would NOT recommend if you actually like to receive the food you paid for :) management needs to do better. Negative stars if it was possible. read more

Pollo Tropical - Ceaser salad - Fast Food Near Me - Miami, Florida

I love Pollo Tropical, specially the chicken quesadilla, but I was so disappointed when in the middle of my wrap I felt that huge thing. So sad read more

Pollo Tropical - Quesadilla Wrap - Fast Food Near Me - Miami, Florida

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Tiene muy buena atención todos los trabajadores muy buena Energia y las manager del lugar siempre atentas la verdad súper recomendado para mi uno de mis favoritos read more

I'm a pollo tropical fan. Love their black beans and chicken. This pollo tropical is always packed and i feel there is no love put in at this location. Salad had no flavor and chicken was a bit dry. Got to do better. I also saw one of the workers cleaning their rice station and wiping rice from the table into the rice that is being served to us. Not a good look. read more

Pollo Tropical - TropiChop Bar for 4 Bundle - Fast Food Near Me - Miami, Florida

Horrible service! Went through the drive thru, said my order and the cashier quickly told me to go to the window and didn't ask if i was done ordering or tell me how much my order was. Had to ask for sauces 3 TIMES. As im leaving i double check my order they forgot to add my chicken ceaser salad wrap! Had to go inside and let them know and they finally handed me it! This is definitely a pollo tropical i won't order from again. read more

In Miami, was looking for a dinner spot and this place had a gigantic line in front of it. Like most places, decided to see what the fuss was about. It's kind of a Cuban Boston Market. They serve up chicken, pork, and other meats with Cuban sandwiches and rice and beans. The price was very cheap, a meal with chicken sausage, 1/4 chicken, and mojo pork was 11 bucks. There was a language barrier. They had to call someone from the back to translate. They were also very slow. Took a very long time to get orders out. The food was good but basic. The rice and beans were black beans cooked in chicken fat, with no salt added. So the beans were cooked right but were not seasoned. Chicken was tender and cooked properly, but no seasoning. It was a decent dinner, but they don't have the staffing to handle their popularity in this area. It's a good cheap meal, but it's a wait read more

Kenneth the cashier, the worst customer service I've ever had. My order completely wrong, missing items.

Hit Pollo for my kid after his flight got in late. It was the only non-burger fast food open by the hotel. Chicken was dry as expected that late but good flavor. Everything else was good read more

Made the mistake of coming back to this pollo tropical and I'll list below the issues I noticed AGAIN with this order and others I get from here.. 1) I was not given all the sauces I paid for 2) Sauces were placed below a heavy bag, causing them to spill and break open 3) Whole chicken wasn't actually a whole chicken since i was given 2 thighs and only 1 breast This store constantly has issues when picking up, they do not care what you pay for they just want to get you out of there as soon as possible. Please stop giving Pollo Tropical your money it is a joke of an establishment, I understand that working fast food isn't the best thing in the world but that doesn't mean you skim people out of what they pay for CONSTANTLY. Oh and by the way, Pollo Tropical corporate doesn't care about these reviews they just post automated responses or say they reply to make it seem like they care but the issues in this store never get addressed.. read more

Every time I order soup online in this store they do not send me a spoon or the dressing for the chicken, churros without sugar. Cada vez que pido sopa online en esta tienda no me envían ni cuchara ni los aderezos para el pollo, los churros llegan sin azúcar. read more

Order 3 meals different meals for my coworkers and myself. My coworkers got their meals but forgot mine. Tried to contact the restaurant got transferred to customer service. No answer and no response got an answering machine instead for a call back and answering machine is full. Never got a refund for my money and food either. read more

Currently dining at this pollo tropical, excellent location, clean property, people here actually speak English. Nice dining area that's well kept and clean. I recommend. read more

The worst service and food ever. Don't stop at this place. They are selling you another type of meat as "Churrasco". They are scammers. read more

Pollo Tropical - The sell this as Churrasco, and also taste terrible. - Fast Food Near Me - Miami, Florida

What do you see there? CHICKEN topped Tostones. Right? You pay $7 for what you'd expect to be you meal... I got just tostones cheese and tomatoes... what in the actual hell is required to run orders in that kitchen? Check out the pictures. Terrible!!! read more

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PT is good food at an affordable price no matter what time of day lunch or dinner. Chicken is fresh and I always order a tropichop with a side of fried yuca and spicy poyo sauce. There's usually an consistent issue with my order missing something or the staff is not interested in providing good customer service including the managers. Hasn't been a good experience. However if you're looking for a quick meal, it's ok just don't expect great service. read more

I really like going to this Pollo Tropical location on 87th Avenue in Miami. Everything here is very well prepared and ready to go when you need it. They are very efficient at getting everything together even for larger orders. Great overall experience every time I have been here. read more

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Super bueno el sabor del pollo yumi yumi............................................. read more

Pollo Tropical - jama - Fast Food Near Me - Miami, Florida

Something inexpensive, something fresh, something different, something yummy and something healthy, that about sums up about Pollo Tropical. Normally my Monday's lunch routine is stopping by McDonald's for their $0.99 6-piece chicken nuggets with a medium coke. This Monday was no different. But after seeing Savanna M's check-in at Pollo Tropical, my mouth begins to water and I can't stop thinking about their grilled chicken. Soon after I found myself on the way to the Pollo Tropical close to my office. I ordered my usual: ¼ chicken with two sides. Since I don't like beans, I just went double on the yellow rice. The chicken was very tasty. The skin was crispy and they got good flavors on the meat. Rice was cooked nice and soft, and mix the chicken and rice together with a little salsa...it was the bomb. Five starts on the food. This location is about a few blocks away from my office, which is very close. Normally the parking lot is pretty packed during lunch hours so I decided to go on the drive thru this time. For some reasons the line was moving very slowly today and I waited about 30 minutes in my car before I get to order. If they can somehow figure out how to speed up the drive thru line during lunch hours, they'd have gotten 5 stars from me. For that I gave them 4 stars. read more

I like yo eat here but the customer service is the worst. Ultimately I've been waiting around 10 minutes for my food. I went there today and the FH person was super slow. It has AirPods on her ear and the food was just there. If they continue with this customer service I will definitely not coming back read more

El colmo del mal servicio, subieron los precios para estar peor , pido una comida y adivinen ? Me pusieron una cuchara de sopa , y como si fuera lo mas normal del mundo , como me voy a comer una pechuga de pollo con cuchara ?! Que diablos está pasando ? Aqui no vengo mas , con ese precio hubiera comido en Sergios . No me pasa mas . read more

Pollo Tropical - Pollo frito con cuchara ? - Fast Food Near Me - Miami, Florida

Wanted to order the trio but sub the rice and beans for salad. They said "not possible" and gave no logical reason for that. Not even the manager biged on this. So when i finally ordered i got a playe that was $4 cheeper because I was able to make the change to salad, but they missed out on selling a more expensive meal. You've got a myopic bunch working there. Bad for customer service, bad for your bottom line. Location in Doral on 87th Ave. Store number 10024. Order number 334. read more

Trash. Tasted like it was cooked in old grease ior oil. I also had missing items when I got home. I don't recommend at all.

I've always come to this pollo tropical as it's close to my job and on the way back from doing shopping at Walmart. I've placed orders ahead on the app to be picked up at a certain time. I've gotten here and the employees have ignored me, or simply just didn't ask me if I needed help with anything. When I've asked for help, they would say it's on the shelf for pick up but nothing would be there or mine is not there. It always seems like a bother to ask the employees for anything. I simply won't be coming here anymore. read more

Terrible, terrible food. I ordered the 1/4 chicken with a side of yellow rice and it was all dry! The chicken was so dry that it was almost chalky. The yellow rice they served me is what they scraped from the bottom of the pot and was DRY! It's what I soak off when I make rice at home. I forced a few bites but ended up throwing the entire meal in the garbage. Extremely disappointed. read more

Quien se puede comer esto esta tan quemado que se desbarata deberían revisar lo que entre read more

Pollo Tropical - Que más comentarios que esto wow - Fast Food Near Me - Miami, Florida

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They clearly don't know how to package food. This is always a problem!!! Even the back broke. What a disaster. read more

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It's Latin fast food, if you want chicken, rice and beans in a pinch, these guys will take care of you. Only issue I continue to have are wait times in drive thru. You can easily spend 20 minutes waiting to place your order, they're also in a busy location, the business district in Doral with a lot of offices in the surrounding area. Also a lot of govt officials as SOUTHCOM is close by so between noon and 2pm it's a bit hectic. Lines in drive thru will wrap around the building. I'm not sure what they could do about it. It's popular food in a dense area. Other than this, it's decent food, affordable ($6.62 for a small Tropichop with everything on it along with a regular sized d, and filling. The only time I've not seen generous portions given out is when you order the chicken Tropichops with veggie rice. read more

Pollo Tropical - Chicken Tropichop, with white rice and beans and all the other extras. I usually get this with cilantro garlic sauce. - Fast Food Near Me - Miami, Florida

It was super good!! I was very scared to eat here but the chicken was very well seasoned so we're the beans n rice!! Totally worth the try. We spend 13!! N we had a lot of food!! read more

I ordered online to pick up, got a message saying my food was ready so I went to this location and guess what? My food wasn't ready, I had to wait over 45minutes for someone to tell me that my food was not ready yet, people that work there are not helpful, they just ignore you and pretend you are not there. A complete mess, this is the closest location to my job, but prefer going somewhere else. The worst online service in Miami. If you have to order online, pls avoid this location. read more

The chicken was dry and burnt do not recommend after 6 p.m. because they stockpile chicken already cooked and they become dry and burnt read more

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Use the mobile order at this location regularly before, not as much moving forward. Restaurant screwed up an order - which baffles me when they get the entire order in writing to avoid any misunderstanding of what a customer is expecting... and I spent 15 minutes on the phone with Dendra in customer torment, oh excuse me I mean customer "service".... Only to learn that the "report" needs to be filed and hung up on me because o had the nerve to ask when I would be issued a refund or at least hear back from whoever this is being escalated to, like give a sister something to go off of... had to spend FOUR HOURS chatting with maybe the only service agent that actually tried to help, Gabriel Espinoza. Gabriel empathized, he found Dendra was not only nasty and rude, but never filed the report - by the way if a customer is calling to file a complaint and you're a dick... you can pretty much expect you will now also be included in that complaint... Gabriel filed the report, filed my grievance against Dendra and confirmed the refund team would review and process within 24 hours. So simple! I don't know why this location hates the Chicken Caesar so much, but every time I order it I can't eat it.. minimum 4 times I. The last 6 weeks... order a full size chicken Caesar salad.. get the salad no dressing... do you eat a dry salad? I don't.. bye hard earned money.. again and again. The last straw.. ordered a full sized chicken Caesar salad. What I got? A side salad.. I spent over 12 hours at my office today.. this was supposed to be my main meal all day.. what...?! So I call the restaurant.. automated system. Ok, call customer service, I mean it's an online order they can easily see what was ordered and I can send a picture of what I got. Simple, no? Apparently not. read more

Horrible horrible horrible Customer Service from a young guy and woman on 07/29/21 at 10:01 Pm they said it was close after being in the drive thru line for 20 minutes, and then they said they had ran out of chicken..!!! Horrible Horrible experience ..... Not going back.!!!! read more

If you just have to eat in a fast food joint, this one is about as good as it's gonna get. Clean, fast and delicious. When life is in hyper-speed, you can almost eat healthy. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

Pollo Tropical was one of the highlights of our Miami trip. 1) Very inexpensive 2) Fresh tasting 3) Huge portions 4) Lots of variety 5) Good packaging on to go orders. Only con would be that Drive thru's service could be slow during rush hour. read more

I'm usually in Doral a lot around lunch time so I tend to bring my lunch with me. But on days where I forget or just didn't make lunch I opt for fast food. In my opinion I feel that Pollo Tropical is a semi healthier version of fast food than getting your usual burger or fried chicken nuggets. I have to say this Pollo Tropical (I have been to a few) is pretty good. The food is always consistent when I come and the flavors seem to be on point. What impresses me the most is the wait.. it's usually never something over 5 minutes. I've been to Pollo Tropical restaurants where the wait inside and outside is easily 10 minutes or a little over but not here. I've been lucky enough to drive in to the drive thru and quickly drive back out. This is a huge plus as my time is very limited on my break!!!! read more

How is there no chicken at pollo tropical on a Tuesday?! Unbelievable. If I wasn't starving I would laugh. How ridiculous!