This is my second time visiting Pollo Tropical. We do not have one of these up North, so I am intrigued by this style of fast food. I had got the combo with ribs and chicken with rice and beans. It was pretty good considering it was a fast food restaurant. The chicken was very well seasoned, and the ribs has a nice flavor to them. They have tons of sauces you can take with you, that is a huge plus. Id give this place a try if your near one. Its pretty good. read more

Pollo Tropical - Caribbean Ribs and Chicken combo - Fast Food Near Me - Miami, Florida

Disastrous the place, I occasionally go to dinner and as in the dining room, and the manager of this restaurant called Maria spends it with the cell in the hands and an earphone in the ear, she took my order with someone in the ear, the almost 45 -55 minutes I was there, the manager was sitting in the lobby with another costumer, while the poor lady who made me the food, was taking the orders of the costumers and serving, that cheek and abuse of these supposedly qualified managers read more

Enjoyed having the opportunity to eat Caribbean inspired food from people who know how to cook it! Food was flavorful but not hot. Only bad thing was the water leak from the ceiling near the register and serving counter and also the fact homeless individuals made this a hangout spot near people like me who was trying to enjoy lunch. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

Amazing food and good prices too. Wish we have you guys at Chicago! Will definitely go back here. Love the chicken and the rice they got

I was in the area and decided to stop by here to get a quick dinner to go! Parking was easy to find. I went inside and to my disbelief there was absolutely no line! The cashier quickly greeted me and receptively took my order. $5 for dinner is great, in my opinion. In the minute that it took me to get their pineapple rum sauce to go, my food was ready, and I was on my merry way. I'm not sure how crowded this location can get, but when I went, it was only occupied by about 10 customers. It was very clean and as usual there was an employee cleaning up the condiments area. read more

This place has become a daily staple in my diet and just like any Pollo Tropical, their offerings are tasty and healthy fast food. This particular location is only worthy of 3 stars because the service le blows. There is a particular cashier who's name is Martha and you DO NOT want her if you have to order ANYTHING that isn't straight off the menu. Due to gluten intolerance and my personal preference in following a Paleo lifestyle, I frequently order a Caesar Chicken Salad, no croutons or dressing, add a chicken breast. You would think this wouldn't be too difficult, especially after placing the same order with the same couple of people every weekday for almost 2 months. I'm not sure if the touch screen is too much for her to handle or she just lacks that much in commanding the English language (which means she shouldn't be the front line of customer service) but she just can't seem to grasp what I need. Once we figure out the crouton/dressing/extra breast issue then we're all set. After loading up my lettuce and chicken with vinegar, salsa, onions, and hot sauce, I am a happy man. It is actually a huge, filling, delicious salad. Try it. :) read more

I've been coming to this Pollo Tropical for a while because of its proximity to my job but lately every time I go I keep telling myself I'll never come back here again during my lunch break. The staff is nice and the food is great, even better than other Pollo Tropical locations I've been to... It's the wait that's killing me. I have tried going through the drive-thru, going inside, going at different times, nothing is working. I always spend most of my break just waiting to get my food and then eating it as fast as humanly possible to get back to work. I've been trapped in their drive-thru queue for 25+ minutes before. Love the food but if I'm against the clock, I can't afford to be waiting in line forever at a "fast" food place. read more

I sure do wish there was a Pollo Tropical in Atlanta because this place would be big. Pollo Tropical is the Caribbean El Pollo Loco. You can get black beans, yellow rice, Cuban wraps, fried yucca, plantains, etc. for fast and cheap. Granted this place is far from perfect, but for the price the food is well worth it. You can't beat a 1/4 chicken, black beans, and rice for $3.79 at all. Yes, I'm a fan! read more

Pollo tropical!!! My go to for lunch and dinner. You can't beat the two side boneless chicken breast meal. Now they have the $3.99 lunch $5.99 dinners. I love pollo tropical, they literally have more than 10,000$ worth of meals from me ! The only thing you have to be aware of, since it's a healthy lunch, lines are long. Just download the app and pick up! You won't regret read more

After resisting coming back to Pollo Tropical for the longest time, I finally surrendered to peer pressure and gave them an official pardon. Per my colleague's suggestion, I ordered a Tropichop - chicken breast, brown rice, black beans, tomato, sautéed peppers and onions. yum! Add some guava sauce on the side. oh boy. It's enough to get you salivating. Food has been consistent, so I'm excited about that. Pollo... you are now on our weekly lunch rotation. Well done at redeeming yourself! read more

These people are stellar. They are fast and efficient. I've gone to them a few times and today was the first time that I went there during lunch hour. It was packed but not only did they get everyone out quickly, they got my order right and had excellent customer service. The employees there rock! read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

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Inexpensive caribbean fast food that had delicious chicken and ribs, hefty portions and awesome smoothies, tried the mango and piña colada read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

Mi wife and I came to have dinner and the didn't have most of the things we asked. Horrible customer service

As far as fast food franchises go its hard to do better than Pollo Tropical. Everything is grille from the whole chicken to the wings. The side options are fantastic and the now use Coke products instead of Pepsi, which is a huge plus. I have been eating low carb for a few months and this is now my go to lunch options when at work. The only issue is the staff can be very slow. When lunch hits the line can wrap around the building so come early or come late. read more

I. Am. Obsessed. Dear Pollo Tropical, Please make your way north to Chicago. I know you're Latin American food...and Chicago doesn't really have the right feel to it but I promise we would love you! Obsessed and drooling, Amie I have had pollo tropical two different times and was in love both times. The tropichop is the way to go! Choose your meat (the pork is the best!), choose either rice or salad (always choose the veggie rice!) and choose your toppings (I go fully loaded, the grilled onions are delicious!) and then top it off with your favorite sauces from their sauce bar. There is some sort of cilantro sauce that is just amazing! The seasonal cheesy yuca bites were delicious, especially when dipped in the previously mentioned amazing sauce. PT, please don't make me travel to FL or GA to have your tastiness. Come closer! read more

This is the second time I eat here and everytime it gets better. Fastfood pollo en brasa can't get any better than this! Flavors are rich in every single dish they serve, from the chicken, to the rice, beans, yuca, soups... There's no way to go wrong in here. The prices are incredible, how much can you eat for so little price and high quality! It doesn't envy any high end restaurnt, because everything is as good as it can be. The only downside is the front cleaning; since it gets really really crowded at lunch, its hard to find a clean table; my advise, get a couple of extra people for that shift... Must try: the whole chicken and the yuca con ajo read more

I have yet to go to one of these places and get a bad meal. The chicken is delicious. I wish there were one closer to home. read more

Something is wrong here. Waited almost 20 minutes to get my food. Person that order just before me had finished his food just as I got mine. Two people that ordered after me got their food before me. Food was good but you shouldn't walk into a restaurant with one person in line, 7 people working and no one at the register for a few minutes. Will not be back. read more

Good place, totally recommend it. Customer service is A1. They work fast and effective, never had to come back for an exchange or refund . The place is always clean and organized. Go check it out!!! read more

I eat pollo tropical so much I might become a pollo. It is so good and cheap! Some of my few favorite meals are the boneless chicken breast entree, tropichop, and chicken quesadilla wrap read more

worst mobile ordering service 45 min wait, not working total disaster, they prioritize the salon and the drive thrus and online orders are on hold for unlimited time, the most annoying thing is that the ticket reflects that it was picked up on time, when it is not the real time of pick up, the reason, it seemed to me , is that they do not hire more people. read more

Good place but terrible service, 20 min wait for 2 orders. The place is empty and everyone is cleaning 35 mins until close..

Never will I go back here , found ants in my rice besides the fact that my rice was hard , my beans were cold , fries super hard awful ! I do not recommend read more

I love pollo tropical but this is the worst location I have ever been to... everyone working here is very slow. I avoided the drive thru because the line was so long, inside was about 3-4 orders took them 15-20mins .. i don't suggest coming here unless you want to wait forever for fast food read more

Think of it as a version of KFC.....Latin style. Good chicken and sides especially the plantains. It's inexpensive and fast. It's a good option read more

No rating service was terrible, you can get better service at-a kennel on Adoption Day. The lack of service not customer focused very distasteful and your food less appealing and not satisfying.. company needs to focus on better execution of product-service, I.e.-place and order for reg. Tropi chop all the way(instead got yellow rice That was not yellow black beans and a scoop of chicken)that being all the way I wonder what regular looks like not to mention the extra breast I paid for to have it chopped into little pieces . The manager needs to be better train,when customers return inaccurate orders, to correct orders in accordance within franchise standards not argue with customers in full lobby of their constituency/nationality not a good look for store or from a ethical stand point when the paying customer does not look like or speak from that origin of people and threatening to call police because customer is dissatisfied with service and product shameful and alarming business practices. Makes you wonder are these franchises and practices are governed under a watchful eye. Would not recommend this place to any customer but would recommend this place to Hotel Restaurants and Lodging for unethical standards of service and product quality. read more

I happen to love this chicken place better then El Pollo Loco...They have the best salsa bars in any fast food place I've ever eaten at. For $5.00, I can get a whole meal. read more

This is very good cubanesque food. It's simple and delicious. The wings, sweet plantains were outstanding as we're the rice and beans. Great for take out when staying at a Doral hotel. Its pretty amazing that this is fast food. Its really good. read more

The guava cheesecake is amazing!!! Churasco is decent for the price. Overall good eating and fast food alternative!!

I'm not one to write reviews down. If something goes wrong, I usually just brush it off and move on with my day. BUT let me just say, this pollo tropical is the WORST location. Let me start off by saying, they got my order completely wrong. I had originally ordered a tropichop with Rice, Beans, Corn and Chicken. When I got my tropichop it had NO beans and it had NO corn. I also had ordered a side of waffle fries, and when I checked my bag, they hadn't put it in the bag. I asked the girl working at the drive through and she completely ignored me and told me if I want it I need to redo the line to claim the item I PAID for. I let go of the fries, and came to work. When I opened my bag, there was no forks, no knives and no napkins. I don't know how they expect you to eat food with your barehands. Again, I am never someone to review and comment on restaurants but this was honestly ridiculous. read more

Pollo Tropical always has delicious food.Tropichop's are amazing and Drumsticks and thighs with waffle fries are delicious.Love CARIBBEAN food,Pollo Tropical Life is Better Under The Palm read more

The very best Pollo T in doral. Service/food/prices are the very best of any rest. in doral. Drive thru BEFORE 11:15 am is a breeze. A tip for those lunching in Doral.... Anything after 11am, bring your own lunch. Its a zoo anywhere in doral and they just keep on building! read more

This is the third time I go there and mess up my order I asked for chicken they gave me pork smh! The worst feeling is getting home starving and having the wrong order! Never fails every time I go they mess up my order read more

This place is great , and I love the the tropi chops , the strawberry juice is awesome too thank you!

I love their food, but their service stinks. You can ask for a side of salad and all you get is lettuce. But its good affordable fast food.

Messed up an order the guy doesn't seem to know anything and the manager can't help because she doesn't speak English, not that she cared because her text messages seemed more important then helping a customer. read more

For a fast food joint, this chain is outstanding. They are always busy but you barely wait in line and you are typically greeted with friendly and fast service. It's amazing how cheap this place is...your dollar really goes a long way at The Pollo Trop! Even their ribs (which most folks are REALLY picky about) are pretty decent again considering what you pay. Besides the food, what really makes this place outstanding ...they have a seriously epic condiment bar inside that is packed full of onions and unique sauces you can't find anywhere and are FREE! I only wish they would expand into the panhandle of Florida (where I live) so that everyone could enjoy the great food and prices they have to offer. When I work in South Florida, I hit them up at least 3 times a week and never get sick of it. read more

The night shift sucks, every time i go at night they give me burnt not grilled chicken breast, love Pollo tropical just not a fan of their night team at this location read more

Food was ok, but 35 minutes for my wrap... Really people? Stay away during lunch time

this has been my local pollo trop for 10+ years & they never let me down. A+ service & the food is fresh