After working a 12hr shift you would think ordering your food would be simple, quick and cooked! I Ordered at the drive thru, thinking I could just eat at home but once I got home to eat my tostones were frozen! I mean really I know you knew the food was cold when you placed it in the togo container. What makes me most upset is I had to wait for the tostones to be made. For that I would have not ordered it! read more

Pollo Tropical - Frozen tostones on the left compared to a cooked one on the right... - Caribbean Near Me - Orlando, Florida

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I just ordered 5 different meals from the Semoran Blvd, Orlando location and they messed up my order and so many missing items! Missing desserts, drinks, sauces, wrong food items and when I tried calling them no one answered! I'm beyond furious! I need my money back please! read more

If you are from Southern California, I'd equate this to El Pollo Loco but maybe a half set up. They offer ribs which is so not Latin American food but what do I know? I grew up in Texas. The sauces were hit or miss. I loved a few and was not a fan of the rest. It could depend on the day. They were hit with a rush when we came through which was shocking given it was 11 pm at night. They took our orders which included a bunch of chicken and 2 servings of ribs but didn't have enough ribs to serve us. They were really nice about it and gave us a bunch of complimentary sides which was nice. The food was pretty good for fast food but I'd probably opt for another option when in town again. read more

Is 1009pm. I am told they stopped serving chicken. When I inquired why was told "because they are closing in an hour." REALLY!?!? Not because your out of Chicken (which would also be absurd), or because of some catastrophic breakdown (broken grills) but because you JUST DONT FEEL LIKE COOKING CHICKEN AFTER 10 PM? WTF kind of half a$$ business are you running here bub? Who is the shift manager that made this brilliant decision? You are a chicken place you cook and serve chicken until you close at 11pm. If it were the shrimp I might understand, even the pork items, sure. BUT THE CHICKEN at a restaurant called the Tropical Chicken?!?! Noooope!!!! Don't tell me I don't know. I worked the industry for many years and have made burgers and steaks for many late customer after closing HALF my kitchen down. I manned up opened that grill to expo the food then cleaned it again. Because that's the job I signed up for, because it's the right business call. Don't like your job, find a new one plenty out there, or are you too chicken? Ive had chicken from this place at other locations. Its ok, the sauce bar is different. So a star for that. read more

0 costumer services no one come and take ur order or check on you horrible experience don't buy from this location

I love the new Chicken Fricassee that Pollo Tropical offers. Tonight I was able to get it in a Tropichop bowl with mashed potatoes and gravy. It was delicious! So why didn't I give it 5 stars? They left out the sauces I ordered. Also, the fricassee is salty, so be careful if you have high blood pressure. read more

This place sucks. They have crappy service. It's not even customer service. Every time they mess up the order. I order DoorDash twice and both of the times things were missing. The chicken is burnt and flavorless. How hard is it to get food right? They don't speak English that well. They don't say hello or thank you. They are nasty and rude. They are losers. The place really sucks. They can't understand what you're saying. I had to go back and get my items that I paid delivery for and waste my time, gas, and energy. They are severely incompetent and inept. Don't waste your time and money eating here read more

We went here from the nearby Doubletree hotel, so it was convenient. My wife got the chicken and rib combo and she said the rib meat came right off the bone, tender and good. I had a chicken meal and was happy with it. I tried the tomato vinaigrette as a side and it was a bit too tart for me, but I knew there was a chance of that when I chose it. We didn't try the sauces they offer. The chicken seemed like a good fit for our paleo way of eating - not covered with a crust of batter. And unlike our lunch at a steak restaurant the day before, we paid lunch prices for it. read more

It was good for what they charged and offered we had the chicken bowl and it was loaded. The inside of the restaurant mediocre.

We are so disappointed with what we got on Saturday night. We ordered 3 Cuban sandwiches to impress visitors that we had but when we got them home they were incomplete. Only one of them had the ham and cheese and pickles on it and the other 2 only had the chicken on it and all three were not toasted. We were so embarrassed with what we had to serve our guests, we threw them away and we will never go to Pollo again. It was Saturday at 7 pm, at the Vineland Ave. location. read more

I will give this place two stars because despite the very rude staff the food is very good however I feel that customer service is Key when returning to places. I placed a curbside pick up order and when I got there the spots for curbside were parked in no one in the cars I waited 15 minutes over the expected pick up time in hopes someone will come out I attempted the call the number listed on the order and on maps 407-850-9491 and it rang rang and sent me to a voicemail when I finally decided to get out my car and walk up to the counter the manager I am assuming since he was the only one in a black polo older male, short with gRey hair. Attended to me at the counter I explained that I had been calling and waiting outside and the curbside slots were parked in and his only response was I've had the phone on me the whole time and it hasn't been ringing. No apology for the wait - no apology for the multiple calls I tried verify the number of the store and he looked at me like I was stupid and didn't even try to see if I dialed the wrong number. He didn't verify the number himself. He asked his employee to get the order and it was all tied up and I asked him was it all there and instead of checking himself he asked an associate if it was all in there instead of checking himself. I asked him again he repeated it's all there when I go to look the juice for my kids meal was not in there and the sauce I had ordered was not in there. I waited at the counter for someone to attend me and the manager saw but instead looked at me and sent his employee over to ask me what was missing with food in his mouth. I honestly didn't even come in upset I was just wondering how the company offers curbside but the signs don't have a number to call and the order has no instructions on how to let the store know you're there. PT you need to step up your processing game if you're going to offer a service but no instructions on how it needs to be followed through & when there is someone who has to come out of their car to get what was suppose to be convenient curbside I expect your employees to come with more empathy on peoples time! - I am expected a phone call and response back! read more

Do not use the online order System. It's not fast like they promised and it's not safer than going inside because you eventually have to go inside. GrubHub takes forever to process. After sitting outside for 40 minutes for curbside pick up, I went in and discovered they didn't even show the order. I have the confirmation number and the email confirming payment so after taking a couple more customers in front of me they went ahead and filled my order. GrubHub I give you zero stars. Pollo Tropical I'll give you three for using this poor system. I love your food. I just wish you'd get it together. And why in the world are you allowing people to bring their stupid little dogs into this eating establishment? That's just nasty. read more

Every single time I go here, great service!! Fresh, clean,perfect food! The one in lake Nona sucks! I drive 20 minutes rather than 5 minutes to Lake l Nona's PT anyday and same thing, well hot off the grill chicken, black beans is nice thick and fresh, bread is nice and soft, yellow rice is perfect and never salty or soggy. Love this place! They do it right! And keep us coming back!! read more

Came here from Minnesota. Family and I gave it a try. Great amounts for the price you pay. Lots of parts of my chicken were burnt but overall it is great. I would definitely come here again if I'm ever in Florida again. read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

It's consistently frustrating to come here and they are always out of Boneless Chicken Brest and shrimp. 3x in 2 weeks. Get it together

Pollo Tropical is currently, one of my options for fast food that is some what healthy since my diet is very strict, I know I can rely on their grill chicken I usually order half chicken white w. a side of plaintains & yuca. (hold the rice & beans) But this location is really awesome, brand new, clean and service is GReAT! Gotta check it out - let me know if you like it as well. read more

Customer service sucks treat you like if you are nothing giving you attitude for no reason and there supposed to start and ask what do you want they just stare at you like nothing unbelievable never experienced anything like this specially from a manager like even worse completely disrespectful never coming back. read more

We just landed in Orlando and came across this place on our to hotel as we were very hungry. This place is great and food tastes soooo good. We were so happy with the food taste, ambience and friendly staffs. read more

Solid option after a long day at the attractions or a late flight. Chicken was deliciously seasoned and moist. The place is very similar to El Pollo Loco. Seating area had a relaxing ambiance. read more

Fantastic, friendly customer service! This was our second visit after a less than impressive visit to another location about 7 years ago. We decided to give it another go. The chicken sandwich was amazing! We ordered the grilled chicken but we're not asked if we preferred white or dark so we ended up with a burnt wing and a very dry breast. Perhaps the dark would've been juicier. Or, maybe not. The stacks of chicken above the grill all look over-charred to me. The pieces being added to the grill looked better before the additional grilling. The ribs were tender but unseasoned/unsalted. We chose to have the sauce on the side, which did add some of the salt & seasoning they needed. The great customer service was very refreshing! read more

I always love this place BUT today the brown rice was either old or scraped from the bottom. We were told the rice is always like that because it's brown, but another family came in after us and said the same thing so then something was up in the kitchen. In any case, we asked for yellow rice, but that's not what we wanted. Service is always good, though. read more

(1/14/2018) Needed a quick take-out dinner for the visiting family (too tired to cook) and Pollo Tropical was top of their list to check out. The in-laws tried for about half an hour to order online for pickup and finally gave up and called the order in (I suspect end-user error). It was not ready when we got there, and took some time to sort things out. Apparently, there was confusion about substitutions, additions, saucing, and well, pretty much everything. There's a bonus to ordering through an automated system, no human interpretation necessary, which is where things go wrong. Had the Trio, since I like samplers of all things. 1/4 Chicken was flavorful and well-seasoned, ours a touch dry, even the dark meat. Mojo Roast Pork (pulled) was tender, came in a small cup, Guava BBQ Ribs were fall off the bone and had a delicious sweet, sticky sauce (these were the best of the plate). The Trio automatically comes with two sides (there is not a one side option), hence some confusion on the in-laws' part. Boiled Yucca was pretty much exactly that. The bland, soft root vegetable was actually a nice foil for the rich meat. I prefer my yucca fried, but I wasn't paying (and the in-laws weren't offering to spring for the extra $3). The Black Beans were tender, pretty well-seasoned. The corn casserole was sweet and moist, like the now defunct Chi-Chi's sweet corn cake, if you miss that. The French Fries (as the chosen unwanted second side) ended up just cold and starchy (not a good choice for take-out or any kind of traveling food). Def hit up the sauce bar, I sorta overdid it, but I do like my sauces. Best for everything was the creamy Cilantro-Garlic and Guava BBQ. I pretty much detest yellow curry, but some might like the Curry Mustard. Ended up about $40 for dinner for 4, def not bad at all. read more

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If I can climb over the damn counter to serve my own food, I would have given a higher rating. After flying, I chose this place because it seemed better than a drive through but not slow as a restaurant. It was pretty empty when we got there so was able to order right away. However it took 20 min to get our food! I know bc I looked at the timer thing. The workers are incredibly sloooow! The idiot that prepped our food literally would put a thing on, Talk and laugh with his Co worker, add another thing, her distracted that his Co worker asked him something, went back to add another thing to the plate. I witnessed it all omfg! And to top it off, I saw him put something in his mouth and chew! He was startled when he saw me. I didn't make a scene because we've been traveling for 10 Hrs and I had a toddler with me. My food was cold. The Chicken was OK, rice& beans sucked, the pollo bites were good actual Chicken). Toddler ate all her Mac n cheese, hubby liked his quesadilla pollo bite burrito. I don't know how this place got their 4.5 start rating read more

This location looks new and is clean and nicely decorated. We arrived after a late flight and were happy to see they open late. The grilled chicken was nicely spiced and went well with the dipping sauces. We tried sides of bread, green beans, fries and rice& beans. The rice needed to be reheated to be fully enjoyed as well as the beans. Fries were a bit of a let down--dry and bland. The sweet bread was a nice surprise, fresh and soft. Service was friendly and prompt. We would return without hesitation. read more

The chicken is cool. I was sorta hoping it would be the Peruvian style pollo a la brasa, but it wasn't. Good none the less. But listen, the sweet bread and plantains were on point!!!!! I ordered some with my meal, and the got an order to go. Don't judge :) read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

Not all locations of this chain are the same. This one in particular is the best one I have experienced. It is a brand new location so it is very clean and has good parking. Having moved to Denver for a couple of years, I really missed Caribbean style food. I started trying this place when the Chipotle up the street started getting worse. With that in mind I was basically looking to replace my burrito bowl habit. The TropiChop fit the bill nicely. I usually get the chicken TropiChop with black beans and rice. For 50 cents less than a burrito bowl I get a larger serving that tastes much better. All I need is to get some fresh guacamole to complete the transformation. But honestly it really doesn't need it. The flavors are excellent. I'm looking forward to trying some of their other dishes. I can also attest that their plantains are awesome as well. An extra bonus is the drive-through since I mostly get their food to go. The service has always been friendly and quick. I'll definitely be a regular at this location. read more

Terrible service in the last week I have order from this place 4 times, all four times I have received the wrong order with missing items. Took my money and no one ever answers. It's ridiculous it's awful and its illegal read more

Unbelievably terrible customer service. I walked over from a hotel (tons of hotels in the area) to get lunch. It was hot and humid out so I didn't want to walk far. This place has a sign that says dining room open and no indication otherwise. I walk in and I'm looking at the menu just to have a manager rush me out of the building, in a panic, declaring that they're going o be drive-through only today. I tried to explain that I'd be happy to get a mean, but he pushed me out and locked the door behind me. What a joke. It's ok, I had to walk further in the heat, but Chick fil a is far better anyway. If the establishment reads this, I hope they realize that they didn't just lose my $10 that day, but whatever I was going to spend in the future as well. read more

It took 18 minutes to get the first half of our food today, and an additional 5 minutes to get the rest. Long wait times seem to be fairly typical at this location, but 23 mins is competely unacceptable. The staff hardly offered an appology when i complained and asked where our food was. The food was decent. read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

I have just move to Florida, found this franchise down south... I LOVE IT BUT not all the locations r on top of dealing with customer services. I have been coming to this location cause it is close to hotel work that summonsed me for the month. I love he simple menu and the food won't let u down. But I have to shout out this one person whom is always with the MOST FANTASTIC attitude, definitely a pleasure to return and when u see Montreu MIT STORE 159, on HE HAS THE BEST WORK ATTITUDE AND IS ALWAYS WORKING FROM FILLING IN THE SAUCE STATION TO THE UTENSILS STATION TO BEHIND THE COUNTER TO EVEN HELPING THE STAFF ALL OVER. It is refreshing to see that in any franchise... fantastic and I would recommended this store.. read more

This place has great tasting Spanish style food for a awesome price!! There are good Healthy options, the chicken is prepared on a grill read more

Pulled into the restaurant about 930PM. Restaurant is open till Midnight. There is a drive in area but I chose to go inside to order. There was a line to order but the cashier moved quickly and efficiently so it went fairly quickly. Cooking staff appeared to be working quickly. I got takeout so I waited near the counter. As the number for each dinner came out the worker apologized for the wait. I didn't think I waited an unreasonable amount of time for food and it appeared other patrons didn't think they waited too long. It may just be standard for them to apologize - or maybe they thought we waited too long. It was obvious that the cooking staff was working fast and efficiently. I got my drink as I waited for my food and the area was tidy and neat. The food tasted great just the right portion and temperature. When I am in town again I will be stopping by. read more

Probably the filthiest fast food restaurant I've visited in a while. I had to pass by 8 or 9 tables before I found one that was clean. The condiments bar was even worse. The restaurant was fully staffed and there were only a few customers, so one can only assume terrible management and lazy employees. Sad to see with a restaurant that just opened a few months back. read more

Bomb.com, loved everything . Y Los trabajadores muy nice I would love to come back again to eat here .

This place is so well run, much better than any other we have been to. Actually this will be the only one we will go to from now on. Staff is great, friendly and very professional, food seems fresher than other locations. Kudo's to the manager, District Mgr and owner of this location if this isn't a corporate store. If it is a Corp store you nailed this one, great job. Alfredo and Stella are a perfect couple of hires. read more

The value you get for your food is INSANE. My wife and I were able to eat for $15 and we had all the dipping sauces we wanted! Henry, the manager who was on duty, was hilarious too. Made us feel very welcome. AWESOME STAFF. read more

Reasonable price for the amount of food you get. The female working drive thru today was very friendly. She informed us on why it was taking a little longer than usual and told us to have a blessed day when we got our food. read more

I love Pollo Tropical at this location. It may take few minutes before they bring your food to your table, but that totally fine as long it's fresh and hot. Everything looks clean, staff is always very friendly and demonstrate that they care. Pricing is fare and very competitive, food is nice and hot. The portions are always large. I dine in here very often during my break and never had any issues with my orders. My favorite order is Tropichop. I recommend this place to everyone who likes Mexican cuisine. read more

I live 2 miles from this place, and I use to come all the time, but they start lacking in quality. Sometimes the chicken is not to fresh, sometimes undercook or over cooked. Today, was old, dry, cold and unevenly cook. So sad read more

Was driving by on my way to eat somewhere else. Saw the chicken and was it great. I tried the half a chicken for under $7. Wow!! That is an awesome price. The rice and beans were the side and they were pretty decent. I would definitely check it out. I'm hooked!! read more