Such a traumatic experience. I came in and requested a LIGHT trim for my pomeranian and requested they do not cut his hair around the chest and hair. When I picked him up, he was completely SHAVED down to the skin! Pomeranian 101 - you NEVER shave a pomeranian!!!! The front desk is ran by little teenage girls who know absolutely nothing about animals, grooming, or customer service. Obviously, the groomer didn't know better either. Naturally the owner agreed I did not need to pay for botched job they did. This happened a few months ago, and my dog's hair has not grown back normally since. My dog will never be the same, all thanks to this business. read more

Idk if this place is under new management or they have new staff, but their service has been drastically declining. This has by far been the worst grooming job I have seen. They shaved him to his Skin! Unevenness! His gentle pink skin had clearly been pinched on multiple attempts, he has red razor bumps all over his thighs. I Would give this place a -0. read more

Over 10 years I brought my dog here and it really pains me to write this cuz I absolutely loved the front desk staff. I waited a few months to write this. So here is my honest review. I understand getting nicked sometimes, (it happens) especially when there's so much noise and a lot of dogs and all that. But the last time I went was the worst. My dog is 16, and is sensitive and wiggly. He had a huge cut and to top it off, I got the worst attitude when I asked how was he? I got an eye roll and an "ugh, it wasn't great." Like ok, thank you. Not the first time I've gotten attitude, but I get the stress of the job. Anywho... Found a mobile groomer after searching, and am more than happy at the new place. Places like this where they overbook, don't care about senior dogs and their needs, they just wanna make money and groom a ton of animals as fast as possible. I pay double now for a mobile groomer, worth every single penny. read more

Been taking my two boxers to Pooch Pawlor for years... this review is overdue. They do a great job, always accommodating and great customer service. My dog enjoys visiting for his monthly bath. read more

My pup pebble and I both love this amazing place! Been coming here for years and she always comes out looking so clean and cute. I decided to try something new and dye her hair last week and the staff was very welcoming and the receptionist explained everything to me clearly. Would give 100/10 stars!! read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California

Been going to this place for 2 years now! My dog only requires bath, etc, no grooming/cut. Great service for the price I pay IMO. Also their staff is friendly! read more

They are very nice and helpful . They always make my dog look great and if you let them know that your dog can't stay long periods of time there they will take him at a time so he can be in n out . read more

My parents were looking for a new doggie grooming place after the last one left cotton balls wedged deep in our pup's ear, which ended up causing a pretty bad infection and a few trips to the vet :/ Nope, not going back there again... With all the glowing reviews, I ended up bringing our Pomeranian here. The exterior is pretty unassuming and I almost missed it, discreetly located next to a dry cleaners. Once inside, the workers that greeted us seemed like genuine pet-lovers by the way they handled my pup, gently coaxing her inside. They also suggested certain cuts and gave me an estimate of about 2-3 hours. About 2.5 hours later, I got a call saying we were all set. Dropped by, picked up my happy, well-groomed, fresh and so clean clean pup. I haven't seen her wagging her tail and so happy after a grooming service before, she's usually a little shaken up. Thanks Pooch Pawlor for being so awesome! :) read more

Pooch Pawlor Spa - Thanks Pooch Pawlor for my beautiful cut, trimmed nails, and refreshing bath. Topped with a shiny bow :) - Pet Groomers Near Me - Glendale, California

This place is awesome. I took my pup and they took the best care of him, got him groomed just the way I wanted and cleaned him even better than I expected! 100% would recommend. read more

Pooch Pawlor Spa - Say hi to Cooper! - Pet Groomers Near Me - Glendale, California

This place is a complete nightmare. 2 months ago we took both of our dogs. They cut my dogs legs up and someone told me it might be irritation when in fact my dog was bleeding. They comped our next visit and we decided to give them another shot. Today I took my dogs in at 3::00 and 4 hours later they still are not ready. We called around 5:15 to check in and they said it's going to be another 1 hr to 1:15. I arrived to pick them up they still aren't ready. They've crated the ohs for 4 hours. They didn't call to say it's going to be longer. This is abusive to our pets. I will no longer come to this poorly ran establishment. Instead having your stuff chatting away at the front office have them call your customer to update them. read more

Friendly and affordable! My pitbull is always welcomed with a smile and she seems to enjoy bath time now! You can tell he genuinely loves dogs and will make sure to treat your dog with care. Luna always smells great and in a happy mood after :) read more

I have been going here with different dogs for almost 10 years now and they have been great. Great service, accommodating to my very random schedule on many occasions, and my dog is never afraid to go inside - in fact she happily wags her tail and reaches for the workers ‍. I remember a long time ago one of my puppies came back with a slight limp and we let them know. They immediately addressed the issue and pulled tape of her session and sent us a copy. Turns out one nail had been trimmed just a tiny bit too short (she had black opaque nails) - and it took her almost a day to recover fully, but I was so glad to not have to worry about something terrible. That was about 7 years ago and has never happened again. :) I appreciated the quick response and I kept going back! read more

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11/12/2013: Just got back from picking up Max. He looked so cute!!! i love coming here. Just one downfall he was so thirsty when we got home. He stayed about 4hrs there and i overheard the workers telling another customer that theres water for the animals. Anyways, love this place. read more

Pooch Pawlor Spa - Before & after. - Pet Groomers Near Me - Glendale, California

I called recently around 9:50am to schedule a bath/trim (small dog) and was told I could come now... this was our first visit ever (and last). I dropped off my dog around 10:20am. I showed them pictures as reference for the cut I preferred. I was told it would take 3 hrs for the services requested. Side note, it was SO LOUD in there. Like this industrial vacuum sound I couldn't make sense of... Now it's 4 hours later, around 2:30pm and no call to pick up my dog. So I reached out and they said "We will call you when she is ready"... okay... 3pm I get a call asking "How should we cut her? How long do you want the hair?"... WHAT? I already explained all this AND provided pictures. I was told it would take an additional 45 min. I asked why it's taking so long and was told they don't have a lot of groomers... SO WHY TAKE IN SO MANY DOGS?!? WHY TELL ME, SURE BRING HER IN NOW..?!??!! By 4:15pm I was really beginning to get worried. My dog had been there for 6 hours now and my day was ruined being on STAND BY. I called and was told she will be ready in 10 min... My dog was so SAD when I picked her up; her spirits were down the entire day. And her hair got all over me, she wasn't brushed out nor was it the trim I requested. She's hypoallergenic, she never sheds. I will never return. Poor communication from staff & terrible service. read more

great parlor for our dog! local and great service! take her here all the time! would 100% recommend! Rainer takes care of us all the time! super friendly and helpful. our little shihtzu loves the haircuts every time! read more

Got my dogs groomed here and it came with a nail trim. One of my dogs didn't get the nail trim so I called and they said to take her back to get it done. Came back for a nail trim and anal gland secretion and they charged me for the nail trim. It would be nice if they didn't charge me cuz it was something they were suppose to do before so it's really upsetting how they didn't even consider that. read more

This is my second time here, I took my cat there since I was happy with the first time, apparently when they are busy they tend to mess up, they cut my cat's nail so deep that It is literally bleeding, I saw it was lousy nail job so I thought I ll check all. Maybe they are not so good with Cats I don't know but I'm not returning and so disappointed, I asked for ear wax cleaning not done, shame . read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California

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The one star should be enough to tell you all how disappointed we are when we picked up our baby. but I feel that this deserves a bit more explaining. Just to be fair, the close shave on her legs was from the Vet visit. I hope you all think twice before you come here. My glowing review from 9 years ago was sincere and my updated one today is even more sincere. In fact I urge anyone reading this review to take your beloved pet somewhere else than drop $70 here. If they are a real animal loving establishment they would have taken extra care of how their beloved 4-legged customers look after grooming. But our puppy came out looking nothing like the Golden Doodle she was when she was dropped off. We didn't even get a call from them asking if they could shave or given us the option. I'd have let this pass but they went as far as shaving the ears and just told us it's matted. We brush her hair everyday. There was not a single matted hair on her ear. We specifically asked not to shave. We instructed them to bathe and trim. We even showed a photo of what we want her to look like. It wasn't even a complicated trim it was a simple trim the tips of the hair kinda trim. No shaping was asked. This truly shows me that they don't care! They couldn't care less what owners of the dogs feel or want. They want to make this quick and easy and the only way for them is to shave and explain to the owners that it was matted! The icing on this botched grooming is they left the hair on the tail of the dog intact. So now we have a squirrel. Cute. We were nice. We didn't give an ounce of attitude to anyone at the shop. We thanked them and paid. Because we didn't want any confrontation and truly, there's nothing anyone can do at this point. read more

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Wow! My dog looks SO GOOD! It's the colder season so we didn't wanna get my dog trimmed... we just wanted to get bathed and get rid of some of the extra hairs on the face. These guys did a fantastic job with my dog & my family is so happy! We will be coming back for sure. (Ps they brushed my dogs teeth! I'm very happy!) read more

Pooch Pawlor Spa - Before - Pet Groomers Near Me - Glendale, California

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I was really impressed with the customer service and their work. I found this place via yelp and I'm glad I came here. It was my first time to this place but I would definitely return. The prices are decent and they do an excellent job. Very pet friendly environment. I didn't have an appointment but I was still welcomed. Both me and my dog are happy. I would definitely recommend this place for your pets. read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California

Brought Sugar in today for grooming. I've been a customer for a few years now. Love Jason and his new addition, Kevin. Kevin, thank you for being so awesome. Appreciate you both. I rate this establishment 5 stars. Thank you once again for a wonderful experience:) read more

Worst place ever! They shaved my Pomeranian and lied about giving him a scissor cut just to charge me more. At first, I was told that it was impossible to give my dog a scissor cut since his hair was "too tangled", and the only option was to shave his hair. I said NO! I'll take him to a different place. But, just two minutes later, they called me back, saying their "groomer" claimed they could give a scissor cut without shaving his hair. THEY LIED! My dog's hair hasn't grown back after the haircut, and he had different wounds on his body. I also heard someone complain that their dog threw up the whole day after getting a haircut at the same place. Save your dogs and don't take them to this place. read more

The one star is for the girl at the front desk and her customer service skills. I dropped my dog off at 2 o'clock and was told he would be ready in 40 minutes. At 3 o'clock I called and was told they were just starting him and he would be ready in 40 minutes. I showed up at 4:20 and was told they still had to clip his nails. Meanwhile, I could see my dog and they hadn't even started on my dog yet. It turns out they lost a few groomers and there was one groomer there that day. He would get five stars from me, but because of the customer service by the front desk girl, I'm giving it one star for now. read more

My dogs love this place. I've been taking both my dogs here for almost 10 years since they were born, and they are always wanting and willing to walk through the door. Jason has such great service and the groomers have not messed up on my dogs ever. They have great rates, clean and organized as soon as you walk in. Most importantly the service is the best! read more

This place was clean and my baby came out beautiful! Thank you for taking care of him.

It was our first time coming here and I just love how they took care of us. I was having allergic reaction from my cat's long hair, blame the summer heat but he was shedding like crazy. It only took them about 2 hours to complete the lion cut. It turned out funny on him, but still cute. I could tell my cat was mad at me for doing that but it's for the best, y'know? read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California

As a dog owner I know that the groomers can be a huge hit or miss. I'm sad to say I will no longer be returning to this "spa" and now begins the search for a new and safer groomers. The prices are decent and cheaper than other places and the front desk customer service is great but I will not put trust in the groomers themselves- which is the most important. I've taken my four dogs there several times but every time now the service feels rushed and my pups have several razor cuts and burns all over their body which indicates the groomer was a) rushing b) not experienced or c) simply didn't take precautions. I should add that my dogs are used to washes and cuts and should not have caused any trouble or moving around for cuts and nicks to have happened. read more

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Great place and they do such an amazing job!!! Our dogs just love to go to Pooch Pawlor!!! read more

This place unfortunately does not know what a trim is. They skin shaved my furry baby she lost all her beautiful fur we have been growing for months It is upsetting how you specifically give instructions yet turned out so wrong! read more

We've been coming here for years. Always very kind and they do a great job with my dog.

I love this place! They always do an amazing job! My little pup always comes out like he's ready to conquer the world with his bow tie (great touch by Pooch Pawlor). read more

Extremely disappointed. I've been taking my dog here for the last two years, but my most recent experience was the last straw. Firstly, my dog came home with a rash which looks to be razor burn, likely from the groomer cutting too close or perhaps a dull blade. I'm confident it's razor burn because the rash begins exactly where the hair is buzzed completely off, which I will share a photo of what it looks like. Secondly, they cut his hair completely different than what I asked for. Jason, who is the owner, was actually the one who checked my dog in, so I was shocked to see that the cut I told him I wanted was completely wrong. If for some reason they were not able to give me the cut I asked for, it would have been nice to receive a courtesy phone call. Thirdly, there was a younger guy working the front desk when I arrived. He was incredibly kind but seemed to be new there. He had no support from anyone in the back and it was a disaster when I went to pick up my dog. I could hear the employees complaining in the back and overall just being rude to each other. Not sure they realized I could hear them but it was very off putting. I'm sad to say I will not be coming here again. read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California

They work too fast and your dog's haircut will suffer. The reviews were good so we tried. Uneven all over. Blatantly in places. Found patches of long hair we had to come through with scissors afterwards. Still finding spots. Im sure they're capable but in our case, they chose to just get through it and push him out. read more

Pooch Pawlor Spa - His arm is patchy - Pet Groomers Near Me - Glendale, California

Thank you so much to Pooch Pawlor for accommodating our dog Charlee. She is so scared COF being groomed but Esmeralda is always so patient and sweet to take care of our dog. Thank you Tainier for giving us the time slot even though it's on a last minute. This place is really Awesome. Again thank you. read more

How many places do you know that can give a ShihTzu a cut like this? :)) (See Pic). Shout out to Rayner @Pooch Pawlor! My go to place/groomer. I love this place; one can feel the love towards one's pets and their customer service alongside service-is impecable. I have been a customer for years! (my review was overdue). They are generally busy so on weekends an appointment is recommended; weekdays are more flexible and their prices are more than fair. It took me a while to find a place that does good work! read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California

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This Pawlor grooms my dog very nicely for a fair price. It's zero hassle to take in my dog and get the right cut for my dog. The staff is friendly and straight to the point. The decor for this business is also very cute visually; providing a good ambience to our visit. read more

Asked them to cut as short as possible and they barely cut anything. Pretty much paid for a bath

Very unprofessional. Poor service. I had made an appointment for a specific time and day, then I wake up to a confirmation email for a completely different time after the receptionist confirmed several times over the phone as I was making an appointment. I thought to myself Whatever maybe they had a busy day or a hectic schedule. Later on that day comes my appointment time, so I took my dog in and made sure not to cut his hair. I had specifically only asked for basic grooming: nails, trimming around the face, and wash. As I go in to pick up my puppy and see THE COMPLETE FKN OPPOSITE OF WHAT I ASKED FOR NOT ONLY DID THEY JUST CUT HIS HAIR BUT THEY SHAVED EVERYTHING OFF. at the end of it all they said were sorry we made a mistake will make A note of it in his Chart. LONG STORY SHORT If I were you I'd think twice if not Five before trusting them with your pet. read more

We had to switch groomers for our 14 year old Buddy and Pooch Pawlor made this an amazing experience for all of us! They were very quick to wash and give him a cut. He came out super happy and looking super handsome! Will definitely go back! Thank you so much!! read more

I don't normally leave many reviews but I really have to give credit where credit is due. Floyd better know as Dynamic Dog Groomer Floyd is amazing!!! He truly is talented and you can see how caring he is with what we all consider our babies. I asked Floyd to help me out with my two older Persian cats. One has seizures and is very fragile.. the other is normally a little snot but... She was so relaxed I was shocked!! Floyd took his time... even with how thin and soft Romeos skin is, Floyd got the job done quick and with absolutely no mark or cut on his (or hers) delicate body. They look adorable Im so glad that Floyd suggested this kind of cut, it's made it so much easier on my cats and myself. I can't say enough to tell how great full I am. I just want to give a big shout out and THANK YOU SO MUCH Floyd. You really made this so easy!! read more

Pooch Pawlor Spa - Pet Groomers Near Me - Glendale, California