We had a fantastic experience with this company. We got bids from multiple companies and chose Pools R' Us because of our interaction with Ben. They were somewhere in the middle range of price bids but we liked Ben the best out of all of the people / companies we met with. We knew this was going to be an intense, lengthy and difficult process so we wanted to make sure we had a good rapport with the people involved. Let's just say, we made the right decision. It was incredible to see how much work it takes to build a pool properly. Ben was there to help us understand the process the entire time and he has great communication skills. He always responded to us in a timely and friendly manner. Ben, Chuck, Greg and their crew of skilled tradesmen and craftsmen did an amazing job on our pool project. We are very thankful to have chosen them and highly recommend them to anyone considering taking on the massive undertaking of building a pool. The whole thing took 6 months to complete and it was worth every penny we spent and every month of time it took. They don't rush the process and take great pride in their work. They told us 6 months up front and completed the project on time. Here are some before and after pics. Thnx a million guys! You made our dreams come true. read more

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Ben and his team were amazing on my project, great communication, outstanding workmanship overall a great experience. Wasnt to sure about spending 80k + on a pool but Ben made everything happen just how i envisioned it. Greg the owner came out to my project when i had concerns and reassured me everything was going as planned glad im part of the pools R us family. Great people to do business with would do it all over agian! read more

We love our pool! Thank you Clay and Pools R Us for an amazing job. All deadlines were met and our questions were always answered. Clay managed our project. He was patient, knowledgeable, and personable. Highly recommend Pools R Us We love our pool! Thank you Clay and Pools R for an amazing job. All deadlines were met and our questions were always answered. Clay managed our project. He was patient, knowledgeable, and personable. Highly recommend Pools R Us read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

The team at Pools "R" Us are amazing. Both Ben and Chuck are professional, competent and caring about delivering on their promise of quality and job well done. They resurfaced our pool, replaced tile and painted the pool decking. The end result was exactly what we wanted without any surprises or "gotchas" along the way. They were a pleasure to work with and we're glad we chose Pools "R" Us and would do so again. read more

Pools R Us - Pool - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Gotta say thus far the process is great dealing with Ashanti is very easy, hes very reliable very communicative...explains everything and for a first time pool owner to be this is so important too me. Will post more as the process continues read more

Beware of this company. I had to hire an attorney just to get my down payment money back after a legitimate cancellation of contract ! read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

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As Henderson residents of over thirty years, my wife and I know excellent companies to work with, and for areas that we need home improvement projects, we either get personal referrals from friends or do extensive research on our own. I would highly recommend Pools R Us to do plastering and tile work. The bid was neither the highest nor lowest from others, but what impressed my wife and I was the professionalism and timely responses we received. Our sales rep, Cody Williams, gave a thorough explanation of what the remodel would entail and a detailed no nonsense breakdown of all costs. In addition, we had custom designed copper scuppers added to our spillways, and Cody assisted with all measurements (this was something that my wife wanted from a separate company). Work was timely, Chuck the foreman checked on all work stages, in addition to Cody communicating when the next phase would take place. The backyard was always cleaned up after each phase, which impressed us. Finally, as our pool came to completion, Cody was there to see that we were not only pleased with the results, but ecstatic with the plaster, pool color and tile work. On a special note: Cody also performs startup services for that first critical week of new plaster, and his knowledge of pool plaster curing, chemical balancing and pool equipment was beyond impressive. It is wonderful to have the person that performed the remodel also take care of the most critical time that first week. Thanks Cody, Chuck and Pools R Us for the level of service that our backyard required to keep is a showstopper. read more

Greg the owner is a stand up guy. We have worked together on multiple projects over the years. He is very intelligent and runs an extremely tight operation. He checks every phase to make sure it is done correctly, and he verifies the work. You can't go wrong with this company. Highly recommend their services for building swimming pools and casitas! read more

We received quotes from multiple pool companies in the LV area. Pools R us was the best value for our dollar. We were very nervous heading into the process as this was a major investment. Ben from Pools R Us made all of our fears disappear. His patience, demeanor, and honesty made the process painless. Ben genuinely cared that everything went perfect and that put our minds at ease. I can recommend Pools R Us with confidence to anyone and everyone that is taking this giant leap. They are punctual, responsive, meet their deadlines, and are fantastic to work with. We are absolutely thrilled with the relationship and finished product. Thank you to everyone at Pools R Us! read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

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Long story short: AVOID this company. Long story long: Moved into our house in 2018, and paid a little over $33,000 to get a leaky old pool restored/installed by Pools R Us. Pool started failing in 2021...the pool is leaking into the ground with multiple cracks. The owner, Greg, refuses to come look at the pool his company installed and tells me it's not his fault (that the pool he installed is leaking in multiple spots and failing). I'll repeat: he will not even *visit* the failed pool that he installed. He also tells me he doesn't have my contract anymore (lol, yeah right), and that the warranty he gave on the pool doesn't cover much of anything. Obviously, I kept my contract. I'm starting a complaint with the contractor's board, and then will be pursuing legal action -- and I will also have to make a decision on whether to spend a large amount of money to fix it or to fill in the failed pool. As you can imagine, this is a source of unbelievable stress. It will be expensive to both fight and fix. This is a position you should do your best to avoid. I am guessing based on the comments here that some of his pools work out great. But I cannot emphasize enough how unprofessional this guy is when they do not work out. I wish I could go back in time and pay a few thousand more to a different and more reputable company. I would HIGHLY recommend that you go with a different company so that you can avoid the situation I am now in. A different company might be more expensive, but hopefully my comment conveys that you are taking a gamble on a really bad guy if things don't work out perfectly and/or if he's already been paid. read more

Pools R Us - One of many 2021 cracks on the pool that Pools R Us installed in 2018. - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

This is the first time I've ever left a review for any business, so here we go... I had approximately 15 different companies come to my house to give me a bid on re-plastering my 25,000 gallon pool and re-doing most of my cool decking (yes, I'm a little obsessive about saving money). Of the 15 different sales men that gave me a quote the one that stood out the most was from Pools-R-Us, his name is Ashanti Davison. I can't say enough good things about Ashanti; he is professional, personable, knowledgeable, attentive, friendly, and down to earth. He's the kind of guy that you would invite to dinner and hang out with. So many of the other sales men that gave me a quote acted like they were doing me a favor by showing up. But Ashanti truly understood that he was being given an opportunity to earn my business and he worked very hard to get that business. I'm a very tough customer; I'm direct, assertive, blunt, and will always speak my mind. Most salesmen are intimidated by my 100% alpha characteristics but Ashanti wasn't. He simply modified his style to accommodate my characteristics which is the sign of a great salesmen. During the course of my backyard renovation I must have texted & called Ashanti 20-30 times about all kinds of different questions I had. He always answered or responded back to me in a timely manner and always worked to resolve my issues and concerns. Chuck was also amazing and very helpful as I am not very knowledgeable about pools. I now have an amazing looking pool and cool deck. The guys that did the actual work are true craftsman and take great pride in the quality of their work. I ABSOLUTELY RECOMMEND POOLS-R-US. THEY ARE AMAZING !!! read more

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Terrific place! I called to inquire about a pool resurfacing, looking for higher end options. The lady that answered was very concise: "Are you a big client?" I am assuming she did not mean physically big! "I am a retail prospective client" I replied. What came next was peach... " We cannot do any jobs for at least six weeks..." ...no problem there, I understand... "...and at this time we only work with big clients." "What, pray tell is a "big client" of you don't mind?" "...only big corporate clients that will give us multiple projects" I laughed and hung up. I have a not insubstantial Las Vegas mansion with a large olympic pool but we never even got to that point. I am amazed by the absolute, blatant rudeness of businesses that as soon as they get a little demand are willing to be disgustingly rude to prospective clients. They have no idea with whom they might be speaking. I've gone gladly out of my way to do my part to expose this disgraceful attitude. There is always a next phase when businesses are running out of clients through whom to put food on the table. Hopefully business will be slim. What an unpleasant encounter. Responding to your reply... I don't give a hoot about my yelp profile. I've posted the record of the phone call that I made. This is your number right? If it is not then tell me and I will take this down with an apology. Nuff said. read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Pros: The pool looks great. Ben and Chuck were nice. Price was competitive. Cons: Lack of communication during construction. We rarely knew what was causing delays or whether the crew would be working on weekends. At one point, someone even drank beer on the job over the weekend and left the cans sitting on our patio. There were significant delays (contract signed on end of January, final inspection was first week of October). Our HOA took 2 months to approve. The rest of the time we were waiting on the company despite them telling us that a typical pool project is completed in 90 days. Salt cell was not installed until we reached out in spring of 2022 when pool maintenance told us to it was missing. Transfer of structural warranty is difficult to impossible as inspection is 4 to 6 weeks out. You must reach out before your buyer is even locked in and plan your closing date around this company. The company's employees don't know anything about the transfer policy and even told us they don't accept transfer of warranty even though it's in the contract. So clearly the company will do anything to avoid the transfer since "all faults would be on owner dime" as stated to us by the company. Also, we rarely worked with Greg, the owner, but the 2 or 3 interactions that we had with him were definitely not positive. Once he exploded over the fact that we wanted the rebar (I believe) inspection to be passed before making the rebar completion payment because we observed some things during the construction process (e.g., someone drinking on the job). Once he calmed down and explained that it would hold up ordering the remaining materials, we were okay to move forward. But just the initial reaction was not acceptable from a business owner. It could be the nature of the job in that he is brought in only where there is a problem but I would expect a business owner to control his temper and be able to negotiate with a customer to come up with a win-win resolution. read more

I was a little nervous, but from start to finish I experienced excellent customer service. My re-plastered pool got a beautiful rehab. Butch was our sales rep. and he was professional, polite, and attentive to all my questions and concerns. The job went fast, smooth, and the workers were polite. This was a very positive customer service 10/10 experience, especially when compared to when the pool was originally built 12+ years ago. Thank you Pools R' Us! Thank you Butch! read more

Hands down best company to work with in Las Vegas this is my second time using them and every time I come with a more complex project they end up knocking it out of the park. This time the project took longer than expected but I was still happy with the end result and a lot of that could be my wife inability to pick a tile out or not being able to selected a tile that was in stock. TOTALLY WILL USE THEM AGAIN IN THE FURTURE read more

Sorry, it has taken, so do a review. Because we have been enjoying our remodel pool. Ben and his whole crew were absolutely fantastic. From the subs to the people in the office, fabulous to work withanks, guys. read more

Luckily, we decided to start are pool in December of 2020, so we'd have the full swim season of 2021. I waited to write this review until the season was over. Ben was our designer and he was patient when we would change our minds and wanted to add to our design. In total, the project took 4 months and most of our delays were due to supply shortages because of the pandemic. Whenever I had an issue Ben was always going out of his way to make us happy customers and feel comfortable with the investment. We gathered quotes from at least 4 different companies and this was the company that I felt would help us get the pool we invisioned. read more

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I base my reviews on a totality of an experience as a customer. The customer service, the communication and status updates, quality of work ethic and products, and the final delivery of results. That being said, Pools R Us is the absolute best when it comes to your swimming pool needs. I bought my home last summer, and I knew I wanted (and needed) to eventually resurface my pool. I got a couple estimates around that time, but none of the other companies were showing me the value I would be getting for the prices they were charging. On top of that, many companies lacked customer service, and I found myself chasing them down for responses. Enter Pools R Us this past July/August. I dealt primarily with Cody. This guy is extremely knowledgeable and has a passion for all things swimming pools!! He's forthcoming with that knowledge, and helps you understand what his team is doing throughout the entire project. He even came out after the pool was finished and helped explain the pool startup and chemical processes. Cody wasn't just a project manager, he felt like an old friend. THAT is what I call a real customer experience!! I'm beyond happy with my pool. I'm beyond happy with the price that I paid, the time that it took, and knowledge I received. read more

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We had many estimates and decided on this company primarily based on them being so responsive and following up which others did not do. The whole process was clear, timely and we were kept informed all the way. Customer Service is A1! Thank you to Clay and Chuck.. read more

Pools R Us - Pool - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Just wanted to take some time to share my experience with these guys, and give them the recognition they are very much deserving of. Where it started was hunting for the perfect home that the wife and I both felt was worth making the purchase. After looking and looking, we found what we were looking for, only down side was it didn't have a pool. Living in Vegas, you definitely want to make the investment in having the right pool built for you, that you can jump in anytime to cool off, because this valley's heat is unforgiving. So we purchase the home, and only a short amount of time goes by before I begin browsing reviews for a great local pool builder, who also calls Vegas home and knows what having an amazing pool truly means in this desert heat. So I call a few companies, one sets an appointment, doesn't end up making it out until the following day. Another company, nobody even got back to me This was within about a 3 day period. So I land on another company. I like the reviews, and the great local presence, not to mention the photos of their finished products looked quite impressive. I didn't want to get my hopes too high, as the previous companies lack of prompt response times had taken the wind out of my sails more than once. So I reached out to a company Pools R Us LLC. Within an hour I had a gentleman named Greg Tribble is returning my call. It turns out he actually owns and runs the company himself. So I had him stop by the house the following morning, and he took a thorough look around, took some measurements, and asked me what my vision for the backyard was. I appreciated the direct detailed question, because it made me realize I wasn't 100% sure, I just knew my wife and I wanted a pool and definitely a spa to relax in at night. So my answer of being unsure didn't seem to be a problem. He suggested I discuss it with my wife some more, really think about it and to sleep on it. In the meantime, he was going to have one of his lead sales/design specialist named Clay, stop by to grab some pics and take a few of his own measurements. Greg said that while we were thinking of any last minute ideas, Clay would go ahead and start coming up with a few different design concepts that he believed would best suit the space, while also taking functionality into consideration as well. This actually in the end, turned out to be very helpful, especially due to the fact that I don't have the type of mind to be able to picture a design of my own creation to well. So 2 days later we met with Clay and he had some beautiful design layouts, that were extremely detailed and really came to life right off of the pages. It's always nice to have a few options when making a decision, especially these that were so detailed and easy to picture. After discussing the different shape options, and extra add-ons that were possible, we chose a modern square shaped pool, with an elevated spa that spills over partially onto a wet deck area of the pool we chose as well. We chose to have them install a salt generator system which actually produces it own chlorine, without having to add all the chemicals weekly and have your skin get so dried out, along with other things. In the end, the design we chose actually had some landscape concepts worked into it. So Greg and the team added in a nice combination of plants, rocks, and lights that made for a very appealing background surrounding the pool. They have a good sense of how to use and fill up a space, that makes it very nice to look at. I feel very lucky that I got that timely response from them that day, and everything worked out so well. The wife and I enjoyed our outdoor living there as long as we lived there. Since then we've actually sold the home, due to having to relocate to Atlanta Georgia for professional reasons. I'm glad to say though, we definitely got a nice return on the pool investment when we had to sell. Always a must if you live in Vegas, having a pool. I've always been one of those who take care of those who stand out and provide me the simple things I expect, which are honesty going the extra mile to brighten your day, and genuine great service. So even though it's taken me a while, I'm glad I was able to take the time to hopefully express what a help and pleasure it was working with a very knowledgeable company. Even if it was a tad long winded, as I tend to be.. Again, thank you Greg and Clay, and team at Pools R Us LLC. If our journey brings us back to Vegas again, we have no doubt who to call. Thanks guys!! read more

I had a pool built a couple years ago and could not be happier with it. They built it to exactly what we wanted. Unfortunately the Landscaper that they recommended has ghosted us. Have had a lighting issue for over a year and have gotten no help it getting in touch with the landscaper. If they were able to help with this they would get a 5 star review. read more

Working with Butch and Greg was a pleasure. Always responsive and helpful! Their quote was very reasonable and they finished our backyard rehab replastering our pool and spa as well as replacing our entire deck. The project was completed in a timely fashion and all the subs were easy to deal with. Highly recommend these guys! read more

From the very beginning, Clay, Chuck and Greg were very determined to get our business, they went over and above the competition to accommodate our requests and put pressure on themselves and they met all our expectations.... Clay', the designer asked what we wanted in our pool and he delivered more than we expected ...we appreciate all of the team members as well, very professional....we totally recommend this pool company , we are very satisfied with our beautiful pool read more

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I've must have called every pool company in town before I decided to go with Pool's R Us I had a replaster, replace water tile and coping done..my pool was outdated and now it looks absolutely amazing..their price was more then fair..and Greg was honest and didn't try to upsale me..he said it would be done in 3 weeks and it was..im very pleased. read more

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I could not be happier with Pools "R" Us. I had several quotes before making a decision, and from the first time I met Chuck he was friendly, honest, and direct about the scale of what I wanted done. I had 1990's sandstone edging removed, all new concrete poured including a 10'x17' extension of the concrete pad, new cool decking, plaster replaced with pebble, new tile (including custom markers on my stairs!), the pool and spa lights rewired and replaced, the waterfall between the spa and pool converted to a pour through, and a new pump and filter installed. While his quote was not the cheapest I got, it was not the highest either. We started the project the same week covid hit. There were a few minor bumps along the way (due to weather and not knowing if covid was going to shut down the construction business), but each time Chuck was communicative and contacted me first. All of the workmen were friendly and respectful and took care of any questions I had. From start to finish the job took a little less than two months. Even after completion Chuck came by to make sure everything was good and told me he would be available if I needed help in the future. Every day I look out at my yard and tell myself it is the best money I have ever spent! It took me several years to make the decision to remodel, and I am so glad I went with Pools "R" Us. P.S. I apologize for all the photos being sideways, they flipped when I uploaded them. :) read more

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I had our family pool and our dream backyard completed so much more than I imagined in my inspiration/ dream backyard. Ben was always within a phone call and responsive with all our questions. I so highly recommend this company and working with Ben read more

Pools "R" Us built our pool and spa and turned our backyard into our dream oasis! Ben was our point of contact and made the process very easy as he was who we communicated with! The customer service and workmanship was excellent! We truly love our pool and would recommend them, thank you Pools "R" Us! read more

Pools R Us exceeded our expectations. Greg was awesome to work with. He took the time to answer all of our questions from the design process through each step of the way. I would highly recommend. read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

We took some time searching for the right pool company once we had clay come over and showed us what he could do and the price we went with pools r us . We started in December and finished middle of April . It was a great experience and Clay was very helpful along the way answering all the questions me and my fiancé had I highly recommend Pools R us ! read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Our pool was in bad shape. Cracking plaster and ugly pink tile. We had them do micro pebble in tahoe and new tile as well as new auto top off and new skimmer, lights and paint the cool decking. We cant be more pleased with the outcome. Thank you read more

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I went through four different estimates before picking Pools R Us, and I can confidently say that they were the best choice. Their rep, Ben, was friendly and professional. Their quote was lower than the other four estimates from other pool companies. And they got the job done right. I am so grateful for Pools R Us because their fair price still delivered a great product. We love our remodeled pool, and are super grateful Ben was there to answer any questions along the way. He even made recommendations that would help us save money here or there without jeopardizing the quality of the job. I highly recommend Pools R Us to anyone out there looking! read more

Pools R Us - New plaster and new tile job! - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

We recently purchased a home in the beautiful Desert Shores Community of Summerlin. After reviewing 5-6 different estimates we decided to go with Pools "R" US. Ben and Chuck are the greatest. I appreciated that they always arrived wearing masks being respectful of current covid-19 health and safety regulations. Ben was very informative regarding each step of our pool renovation project. He kept us notified and well informed from beginning to end. Chuck was very courteous, polite, friendly and professional. Both guys were open to our input which assured us of getting the specific results we desired. Talks have already begun, planning to upgrade pool deck and backyard area. My family is in love with our new swimming pool by Pools "R" US. I was so excited we began taking pictures before the pool was even full. I must confess we can't stop bragging to all of our family, friends and neighbors about the magnificent job performance of Pools "R" US. read more

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Owner Reached Out and Made Everything Right. I Feel So Much Better About My Purchase & Completely Satisfied With The Whole Experience. Great Company To Work With And I Love My Backyard. Everything Is Working Great. read more

Ashanti was courteous and helpful throughout this whole process. Chuck was very helpful as well. Everyone was respectful and professional. I love my "new" pool and can't wait to enjoy it soon!! Thank you Pools "R" Us!! read more

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I have been getting quotes to fix my pool surround. These guys will win my business when I'm ready. Great attitude and showed up on time! Can't get any others to even show up! read more

We LOVE our back yard from PoolsRUs!! The pool exceeded all of our expectations! We have a tiny back yard and didn't think a pool was possible. Greg came out, took a look, and had a plan than fit our budget and gave us the must haves we were looking for. Chuck had the guys here and ensured we were happy with the work that was being done. In the end, we have a pool and backyard space that we've used more in 4 weeks than we have in 15 years! read more

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This is best pool company!! Greg and chuck went all out to achieve My dream pool. Best service and price. Thank you both!! You have made me so happy. read more

Pools R Us - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

We had a pool remodel done, new plaster, tiles, and our waterfall feature repaired and repainted. Everything went smooth, and their workers always showed up as scheduled, and no major problems. We have medium side pool, and from start to finish took less than 3 weeks to complete. Chuck was easy to reach, when I had questions, and always got back with me quickly. He's so easy going and friendly, and I could tell he really cares about his customers. He's really good at what he does. Thanks Chuck, and Pools "R" Us ! Our pool finally looks spectacular ! Attached are before during and after photos. read more

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My first review on Yelp, will be with Pools "R" Us. Like others, based on the reviews here on yelp, I contacted Pools R Us to give an estimate to Re-Plaster my pool. Communication was really quick during this process. Update: Updating my review, after initially not having much communication with the rep that was our main point of contact. Greg reached out and regained our confidence and explained to us on why we were having delays with our project, due to COVID and nationwide shortages. He apologized for the lack of communication with the rep we originally had and kept in contact with us. Our project was pretty big for a pretty big pool. We had to have the pool demolished so that a new layer of plaster can be installed, which included all new tiles. We also wanted to replace our pool pump, pool filter, and re-coat a portion of our cool-deck. Everything turned out great! read more

Started with a red deck, bad tiles,(previous owners)and a pool ready to be replastered. Called a few places, Greg told us what we needed to hear and needed to do, new concrete. We choose to do Pebble for the pool. Bit the bullet, company was great, Chuck's a great guy, work done, looks great! Great workers.Have a filter issue but I'm sure Chuck and Greg can resolve. Highly recommend. read more

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