Was able to find parking without any problems. Came on a weekday for dinner. Place wasn't busy, had a few diner. Some of the tables were obviously not wiped down. Ordered the 3 piece signature pieces again for $6 and 6 piece bone-in wings for $7.99 again. Chicken came out hot and crispy. They were delicious as usual. Bag was missing the hot sauce we ordered. Had to go to the counter to ask for some. The employees will ignore you until you verbally ask for assistance. read more

Popeyes Louisiana Kitchen - 6 piece signature pieces again $6 6 piece bone-in wings $7.99 - Fast Food Near Me - Palmdale, California

Coming to this location honestly felt like we were in a twilight zone. We first went through the drive thru and our order was taken by AI. I'm all for convenience, but this felt like a recipe for disaster. The AI couldn't even clearly confirm if our order was correct. It kept asking if everything looked right on the screen, but there was no screen at the drive thru! We tried telling the AI our order didn't sound right and asked if we could speak to a human. It said it would get a team member to help, but we waited and no one ever came. We ended up going inside and ordering through the kiosk instead. The workers inside felt very disengaged, robotic, just packing orders without assisting anyone at the counter. We stood there for a while and no one asked if we needed help. One worker even made eye contact with me, smirked, and went back to packing orders without asking what we needed. I literally just needed to ask for hot sauce. This whole experience was really disappointing and ended up wasting a lot of time. It also makes you question how accurate orders taken by AI really are. After reading other reviews, it seems like this isn't just a one time issue. This location really needs to be looked into by management or corporate. read more

I don't normally write negative reviews. If I or my family receives bad service from a particular retailer, we just don't ever go back. However, this situation requires special attention and a score of 0. Today, Thursday, April 9, 2026 at approximately 1:57 pm, my husband visited the Popeye's located at 39462 Trade Center Dr, in Palmdale, California. He had to use the kiosk to place his order. Upon inspecting his food, he noticed that all the chicken was spicy. He decided to approach the counter to let the humans working know that he did not order spicy chicken and to request that they give him the food he ordered. After some back and forth about whether he ordered spicy food or not, an employee, a very nice African-American man, walked with my husband to the kiosk and attempted to recreate the order. The employee noticed that the kiosk was malfunctioning, which was originally in question. The African American gentleman, told the female hispanic employee Marta, that the customer made no mistake and that the kiosk malfunctioned. Here's where it gets interesting. Remember I said earlier that there was some back and forth once my husband approached the counter about the incorrect order that involved spicy chicken that he didn't order? Well Marta, told my husband after he explained to her that he did not order spicy chicken, "if that's what you ordered, that's what you'll get", and she proceeded to push that bag of food towards my husband. Now, back to the helpful African-American employee, he tells Marta that the customer was not at fault and she replied "He should have said something to us". Wait...what!!! He just told you that he didn't order spicy chicken and instead of being helpful and actually doing what she's literally being paid to do, she thought it was a great idea to mock my husband and be pedantic. You can imagine the shocked and awe my husband felt by her snide, rude remark. At this point my husband was really caught off guard by her lack of customer care and general concern. He began speaking with another employee named Antonio who claimed to be some type of manager. Antonio began defending Marta's behavior by saying it wasn't her fault (my husband never said it was her fault, he just wanted the order he paid for) and that my husband was being "disrespectful to him". The nerve of these people is astounding. The whole point of my husbands initial contact with the "managers" was to let them know that their kiosk was malfunctioning and to have his order replaced. This seemed to be an incredibly hard concept for Marta and Antonio to comprehend. No hostility and no blame was being placed, just fix the order please was all my husband wanted. Nope, what my husband got was condemnation and ridicule for simply buying their food, using their faulty kiosk. To any normal person, this would be an easy issue to correct, right? Apparently not at this Popeye's. Their attitude is take it or leave it after we have your money and don't ask or expect us to get your order correct or else you'll be the next to feel the wrath of their words and rude behavior. My husband bought the food home and he was literally so upset that he didn't want to eat. I decided to call the store to get everyone involved name to file a complaint. I asked to speak to the manager and was placed on a call with Antonio at approximately 3:10 pm the same day. I asked who he was and what was the name of the only woman working there. He told me his name was Antonio and the other employee was Marta. I asked a second time for the African American employees name as well and due to Antonio's thick accent all I heard was Region. To confirm the name, I asked Antonio if he could repeat it. He went on to tell me that if I had a problem, I could talk to him. I replied to Antonio by referencing the previous visit that my husband had there with he and Marta and that I did not wish to speak to him. I reiterated that my plan was to contact the corporate headquarters of Popeyes, including any district or regional managers. Antonio replied without repeating the employee name which why I called and said, "You can do whatever you want but you not gonna disrespect me", which is the same thing he said to my husband. He then proceeded to tell me to have a nice day and hung the phone up. I have been employed as a licensed Talent Agent for over 25 years. If one of my artist ever treated a vendor, fan or anyone else with such rude and arrogant behavior, he/she would be out of a job and I mean fast! Reputation means a lot, but so does customer service. Lack of service is one of the reasons why American brand businesses are going down and at alarming rates. The arrogance and lack of compassion or understanding for the customer is simply astounding. Capitalizing while literally spitting in the face of the American consumer so to speak, is appalling and I will not tolerate it. I 1000% intend to contact the owner and corporate at the COO/CEO level(s). read more

1/24/2026: Order on your app if you see a deal you want because the deals you see don't transfer to the kiosk ordering system inside.. and Grisela (sp?) has some RBF. I was lucky to get her to come to the counter when I had questions. While inside, 2 other people left disgusted because they didn't want to deal with the hassle and they wanted to pay cash. If you prefer to pay cash, you're forfeiting offers in the loyalty rewards app. How does that make sense? I'll be making comments to Corporate because this is not great customer-facing service, especially when served with a side of attitude. The interior of the restaurant is very clean. It appears to be recently renovated. Fresh paint, bright lighting. The corporate posters inside telling the Popeyes story are gone and it's sterile, but it's clean and that's a plus! It's a good thing there isn't a Jollibee within a 50 mile radius, or we might make different choices for our fried chicken. Even with the service issues, this is still better than KFC. I hope the order is accurate. The last time we were here, half of our chicken was spicy and not what we requested. There's no human interaction here so I'm not sure I'll be able to confirm what's in the bag. After seeing my name on the order board for a while, I finally asked if the large bag in the case was mine. My name was never called. Guess what was just sitting there ? The 3 star review just became 2 stars. **I should have cut the taped seals on the bag and checked my order. While everything was still delicious (I do love Popeye's Chicken)... my order was WRONG! Even after I had mentioned I needed help to customize my order when the kiosk didn't have provision to do so.. and then I told Grisela "yay, I did it on the app"... it was STILL wrong and maybe Weights & Measures should start randomly checking this location. See photos for the computerized label listing my order and the picture of what was actually IN the box. It was still tasty Popeye's chicken, but it wasn't at all what I ordered and the entire experience took almost an hour from the time I parked my car until I was finally driving away. read more

Popeyes Louisiana Kitchen - 1/24/2026: My "10 pc order, 9 thighs and 1 breast) was only an 8 pc order with 3 drumsticks and no breast. - Fast Food Near Me - Palmdale, California

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Absolutely horrible experience. I went in to place an order and didn't realize orders could only be placed through the kiosk. Instead of politely explaining the new process, the employee at the front was very rude. A simple, "I'm sorry, things have changed. We now take orders through the kiosk," would have been much more professional than, "We don't take orders anymore. Use the kiosk." It's not the kiosk that's the problem--it's the customer service. Based on my experience, I can understand why this place has so many negative reviews. A little kindness and respect toward customers goes a long way. read more

I ordered a three piece chicken with mashed potatoes. The three pieces of chicken were horrible. The gravy on the mashed potatoes taste old. My whole meal was nasty. read more

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Food is good but service is as you would expect from a 1.5 star place on yelp. I ordered a sandwich combo and asked if they could put lettuce and tomato on it. Guy on the other end laughed and said we don't have tomato. I said how about lettuce. He said we don't have that. I said looks like in the picture you have it for the lettuce wraps. His response was yeah we can't do that. Then I go to the window and ask him again. He said yeah we can't do that and lettuce is bad for you right now because of something going around in lettuce. My response was "none of this sht is good for you so does it really matter". He said sorry the GM won't let us do that. So this dude is really the enforcer for lettuce only to go on the lettuce wrap. Smh. Dumbass much. Just to be a dk is all. My complaint isn't about the lettuce it's the principle of him being a dk just because smh. read more

Getting the orders correct. Did a grubhub order. Order was incomplete. Order 8pcs shrimp combo got 5 1/2 shrimps. read more

Popeyes Louisiana Kitchen - My grubhub order - Fast Food Near Me - Palmdale, California

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Well the experience today was a lot better than my previous visit. The chicken was actually steaming hot and my fries were also fresh & tasted so good with the BBQ. The only thing that kept me from giving a 4 star was the fact that i wasn't greeted when i walked in and my red beans & rice side wasn't even full. Lately this has been happening a-lot. Whoever is pre-filling the containers is barely adding anything, Will attach photos. read more

Popeyes Louisiana Kitchen - Spicy Popeyes chicken - Fast Food Near Me - Palmdale, California

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I've never seen reviews so low or terrible for a restaurant and for the first time I actually believe they deserve less stars than they already have... I came in about a week ago 15 minutes before closing, I had to drive from lake Los Angeles so it took me and my 3 year old 30 minutes to get there. Once arriving the lady taking my order told me they didn't have any seafood since they don't make any food the last hour they're open... Which was odd cause I come to Popeyes all the time all over the place and have never heard that. I was pretty upset since the lady was rude, I don't eat meat and drove so far but I ended up ordering food for my 3 year old and her dad. 30 minutes later I get home and my whole order was wrong or missing. All the chicken was spicy and my three year old and her dad don't eat spice so the food was inedible for us. I called the next day but the line was busy or their phones are just broken so I gave up. I also couldn't complain online because she never gave me a receipt. I ended up next door at the market the next day so I went in to talk to a manger to see if they could help me out at all. After all I paid $50 for food that was either inedible or missing... The lady who took my order was named grace and she ended up being the manager I also talked to the next day... She was even ruder the next day but remembered exactly who I was and even said "I was the girl all mad about the shrimp".... Super inappropriate. She was getting loud and rude so I came back inside to ask for the general managers information along with corporates number, And she was talking about me with another customer which I thought was extremely unprofessional for a manger. I came in again the next day since I was super upset about getting no help. I found out from the "general manager" Antonio that the "manager" grace never even relayed the information to anyone so I was waiting all morning for a call that was never coming. Grace also wasn't wearing an apron and her stomach was hanging on the counter which led to her personal shirt being filled with flour that goes on the chicken... So that also worried me about food quality... After filling in "Antonio" he believed me being upset at the situation was rude and he said he was also not going to help me or print out a receipt so that I can try to contact cooperate... I had to come back and forth to this location so many times, To deal with so many "managers" who couldn't resolve a situation or even print out a receipt, Let alone get a simple order correctly. This location is super suspicious and I wouldn't advise anyone on coming here. The location in Lancaster is way better if you're looking for a more trusting Popeyes. read more

Terrible experience. I'm getting penalized for their actions in regard to how they handle their DoorDash delivery service. I got a contract violation because they decided to complete an order ahead and then had me the food 15 minutes later. Completely ridiculous. read more

I called them yesterday to see if they had the fried pickles they advertised. I spoke with an employee and he said they woul'not advertise something they don't have. I showed up from Lancaster and there drive through employee said they ran out. I guess they didn't order enough inventory. the manager could order better it's a weekly order. not a monthly order. read more

Popeyes Louisiana Kitchen - Apollo park - Fast Food Near Me - Palmdale, California

They told me it was gonna be a 10-15 min wait and it ended up being a 40 min wait disappointment because we could have went somewhere else and not have waited so long for the food everyone else got there food before us and we got there before everyone else read more

I absolutely hate this place with a passion. you guys absolutely suck. you're just as bad if not worse than the Lancaster location, your service is horrible when you make people wait way too long for their food. And you guys think it's funny, too. I hope an asteroid hits your location.. read more

First off after a 20 minute wait in the drive through, the $5 special rang up at $6 and the representative at the window said that's just the price! I asked for the manager. The Manager, Gresia, comes to the window and says the $5 special is online only. I went online and it came up as $6 also. The manager then said "that's not my problem"! BTW when ordering it says $5 special on the screen but charges $6. Popeyes is giving false advertisement and Horrible customer service! read more

Popeyes Louisiana Kitchen - False Advertisement - Fast Food Near Me - Palmdale, California

This store is horrible, the employees there are rude, they mock you and laugh at you direct you to order on the kiosk but they don't help and it's complicated. You ask them questions but they won't even answer you or turn to look at you they are dismissive and straight up horrible I will never ever go back here and I hope no one else does. Money is good any where. I went straight to KFC where I wasn't mistreated! They actually treated me with respect! They have no basic customer service. Horrible service Edwin you should really do something about the treatment of customers at this location! 2 of the were managers a tall a African American man and a Hispanic lady! I will make sure everyone that comes to this location know how horrible this is! I am a Starbucks store manager and would never treat people like that! I will make sure I tell my customers since your location is next door but I will tell all of them to never come here! read more

Went to this Popeyes because the one in Lancaster sucks and this is the exact same. I placed a mobile order that gave a specific time to be ready only to be ready 30 minutes later. The manager Martha had an attitude because I told her that maybe if she stopped laughing and talking then the orders can be processed. Then I get home to open my "taped up bag" only to have 2 orders missing. Tried calling Popeyes and they won't answer the phone. How am I supposed to get a refund? read more

Service is terrible , the wait time for food is ridiculous . Employees are very slow and careless read more

Oh son!!! I love me some popeyes. Stuck in Yuma for 5 months, no popeyes. Anyway, this place was busy. Great staff here taking care of customers. Had a loud customer trying to make a scene. Manager Antonio handled it great. Great food, order correct. We shall return. See our YouTube channel Coolest Life. read more

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I went on my lunch to order a 3 piece chicken tenders, the blacken one. And it was 11 dollars, I was like ok whatever I'm hungry :,). I'm waiting and by the time I get my food I have 10 minutes left. I go back to work to eat it and I open it up and see this *_*. I paid 11 dollars for this. I didn't have time to go back so I ate it. It was grilled chicken too, I'm not sure if the blacken chicken is breaded or not but I was sad. I love Popeyes...pls don't ever do me dirty like this again. read more

Popeyes Louisiana Kitchen - Blackened Chicken 3Pc Handcrafted Tenders - Fast Food Near Me - Palmdale, California

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The only bad thing I can say about Popyes is their offers or deals available on the app or kiosk, but they don't accept cash with those deals. read more

I don't think I will be coming back here anymore. I was in the drive thru over 35 minutes. Its this way all the time now. They are the slowest people ever! I just don't have that much time to waste. 1-29-26. 7:10 PM read more

The manager refused to allow me to pay the difference for a family meal . The manager also did not allow me to exchange a side dish for a side dish I wanted. He gave me such an absolute hard time that I walked out with an order I did not want . I do not recommend coming to this location the owner needs to improve the customer service at this location . I will never return to this location. I would have rated no stars if I could. read more

I have not been to Popeyes for quite some time I ordered a 10 piece meal and all the food was cold they made the online order to far in advance I was very disappointed we were there to pick up 20 minutes before the selected time I don't know when or if I will be back Disappointed!! read more

This time my chicken sandwich was cold and like it had been sitting there a long time. I ate it and it was cold and not tasty and greasy. Also, it made me feel kinda sick like my cholesterol went up or something. Making it really easy not to want to eat this stuff. I guessing a good thing... read more

Popeyes Louisiana Kitchen - 2/25 - Fast Food Near Me - Palmdale, California

Bad service all around, not helpful or friendly and are always in back. Wont be going back

ordered on the app arrived on time they said everything in there... no sides what a disappoint read more

FOOD POISONING!! We got sick last night from the classic chicken, fries, and biscuits

The chicken is awesome and the service here is spectacular. I recommend Palmdale Popeyes To all chicken lovers. The manager is on it and a solid guy. read more

Idk why this is the only popeyes seemingly in the whole of california, that suck this bad!! Always something, their soda machines crank out gross water, their chicken is almost always cooked wrong or battered improperly, nobody EVER answers their phone there (and trust, I've called them damn near every time i went considering how oft they mess up and never got any response and their answering machine "doesn't take messages"... convenient...).... Not to mention their workers smoke cigs right outside their door which is right by the drive thru, so you gotta smell that trash while trying to place an order. Place is trash, food is trash, and service is trash... they need to fire everyone here, sell it and get compitent owners who know how to hire a staff that KNOWS how to do their fucking jobs. The owner is clearly trash af to let this go like this for so many years and HAS to go!!.... Made this post cause i just pulled the longest goddamned hair out of my chicken AFTER i asked the guy where his hairnet was when he was barehanded dumping the chicken in there... dude gave me a weird ass look and kept on.... HE HAD 3 OF HIS HAIRS IN MY FUCKING FOOD FRIED AND BATTERED....so, essentially, if you want chicken, you got randys, louisiana and pollo asados as your only choices cause this and KFC are ABYSMAL AS FUCK!!! Wish i could give this damned place a negative rating read more

They're full of shit they have no way to change or cancel orders!! They have no one to help u! The Hispanic manager dude is useless I ask him for the customer service number he gives me a number that sent me back to the automated system that didn't help! I now understand why they have a 1 1/2 star rating Don't go here read more

Always quick...always the way I ask for it...better than chik-fil-who? Wings are delish and the mash with cajun gravy...OH YOU BETCHA!! Dont know about the ambience I always use the drive thru. read more

The rating is packaging only!!! As a food delivery driver, you must be more cautious and concerned how you package your food for delivery. I cannot state enough, please seal your bags. This one had tape on handle and receipt, but no closure of the bag itself. The food may have been good, but you can do better! Have you seen some of the drivers? read more

Popeyes Louisiana Kitchen - Delivery of packaged order - Fast Food Near Me - Palmdale, California

40 min wait in the drive thru is ridiculous!!!! But that's exactly what happened to me just now. I'm actually still waiting in line for my food as I type this review. My lunch hour is officially over and I'm 10 minutes from work. I will NEVER come here again!!!!!!! Ohh and they tried to charge me for sauce smh. Popeyes do better!! read more

Good location. Clean place , fast service and the food was exactly wat I ordered. Definitely a good managed place with good staff running things smoothly. Tenders wer perfect Pie was amazing Chicken sandwich as always good read more

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Drive Thru is so slow. 5 times now they made me late for work. Needs to be more efficient. Plan to spend at least 30 mins in the drive thru lane. Terrible. read more

Witness something totally gross. If you return or excalhange something because you either don't like it, or the way it looks or taste or was given the wrong item. They take it and put it back into the rest of the food and resell it. Thank goodness I wasn't eating here. I was just picking up an order. But they took the returned food after arguing with the customer who got something they didn't order and wanted their right items. The manager touched everything bare hands and then after arguing went and put it back in the food bins. The customer was even arguing saying you dont resell things that a custkmer returns because they dont like it or it was wrong since its been been out if their sight. She touched money, the trash and then the food as she placed it back into the bins. read more

Waited 15 minutes inthe drive thru and got two of the Freddy frazbear boxes and a small Mac and cheese. One spicy and the other classic. $25 was my total. Not worth the price or time. The chicken I got was fucking raw. I could've gotten sick. The customer service was horrible. I asked for sauce and they said they put some in and they only put one ranch in there. And they didn't tell me my price they just held out the payment machine. The Mac and cheese is a small baby scoop of dried up pasta with what looks to be a Kraft single piece of cheese. Save your money and go elsewhere.the cheesy bites were just whatever burned ends were left in the fryer. No cheese in them. Everything is way too salty. read more

Got the blackened chicken strips, they were horrible don't recommend, didn't taste like real meat. Really overpriced!

Sat in line for the drive thru my entire lunch, over 30 mins. It only took 5 seconds to place my order, why did it take so long to get the cars moving? read more