Star because overall the food is franchise food so u can't go wrong. But the doors were still locked at 1115am when the listed open hours are 1030. Calling the manager whose # is on the door (so seems this happens a LOT) he insisted they were open but I told him both doors were locked. When they finally unlocked the door, no apology and the staff person was sullen. And when we sat down, the table had a chicken bone on the seat. From what I presume is the night before given the door were locked this morning. read more

Popeyes Louisiana Kitchen - Chicken bone from night before ... - Fast Food Near Me - Southington, Connecticut

Very disappointing. Service was poor; and was aggravated by having to wait an additional 15 minutes for the chicken I ordered (which they were out of 2 hours after they opened for the day and had to fry up a new batch) Not something you would expect for a location so close to a major highway. read more

The prices on their menu online arent the prices there! How shady?! My first debit card knew it was fraud! Thank God for good banks! Don't come here I paid 30 dollars for 8 tenders, coleslaw, 4 biscuits and the manager said I had to ask for the 3 sauces it comes with!!!! Outrageous read more

Inconsistent. There are times when the food is so good I feel like I can eat it everyday... and there are times when the food is so meh that I swear it off for a year. read more

I will start by saying I normally come here for the spicy chicken sandwich which I love. Today I tried the ghost pepper wings and was disappointed. The breading was good but the chicken was very fatty. I was very sad since i had high hopes. The reason I choose Popeyes is because they have more spicy options than some of the other chicken places. On a positive note, the employees were friendly and the food came out very quickly and hot. And obviously this is fast food not a gourmet 5 Star Restaurant so based on that I would give it four stars. But stick to the chicken sandwich and mashed potatoes, those are always a winner. read more

Popeyes Louisiana Kitchen - Ghost pepper wings - Fast Food Near Me - Southington, Connecticut

Lukewarm food, had eggs and bacon, rye toast with tots. How hard is it to get a breakfast that's hot and tasty? Then, though not part of a food review, the men's room didn't have TP....didn't discover that till after I did my business. Hope the paper towels don't clog the pipes. For the price you pay, the overall experience should be better than this. Edgar read more

I have been to this Popeyes on several occasions, and I have always enjoyed the chicken sandwiches. I stopped at the drive-thru there on my way home from a really long drive to order the chicken sandwich. I opened the wrap when I was home, and there was so much mayonnaise on it. I scraped off about 4 tablespoons and took a bite. It was complete mush, and I threw it away. This is not an exaggeration. There was more mayonnaise than chicken or roll. I can't understand how they could think that was right. I wish I had taken a picture. Do you have to ask them to be reasonable with mayonnaise? read more

The food is ok. The service is ok. The ambiance is awful. Every time I'm in there, the thermostat is set to Meat Locker and some kind of timer buzzers go off for long intervals of time. Not at all conducive to enjoying a meal. read more

Definitely poor customer service. The person working at the drive thru was very rude and didn't listen to my order. When I did get my order, it was wrong. I also didn't receive any utensils and was missing condiments. It wasn't even worth going back to correct the mistake with that attitude. Not going to be a repeat customer. read more

Color me a big fan of the spicy chicken sandwich which I have ordered at the counter countless times for lunch, but don't tell my cardiologist. The sandwich is sensory delight - juicy, crunchy, spicy, and overall delicious.  I am now hungry and may just be making a return trip later today. read more

Horrendous service.. very rude and disrespectful. I ordered Cajun fries and they of course just gave me regular fries and didn't say anything. What a joke. Unwelcoming read more

Every time I order spicy, they give me regular. EVERY time. Now I'm annoyed enough to leave this review. Do they just never have spicy available? Because that's something they should state upfront. read more

Probably one of the worst Popeyes I've ever been to. The workers were moving so slow and not putting in any effort in fulfilling orders. It took nearly an hour for food to come out that wasn't even freshly made. The Indian man in there is very rude and inconsiderate. Also very strange because he was making all types of weird noises like a child and he asked me to please clean up after eating it is extra work. Ok I respected it, but when I was about to throw my food out before exiting he told me to leave it where I was eating. Which was so odd because you literally just asked to make sure to clean up after eating?¿ He said "It is ok leave it there we will clean it" Like what...? read more

My husband and I ordered the chicken sandwich combo to go. Once we arrived at our location we weren't aware that one of the sandwiches was spicy, not one we ordered ‍. My husband is sensitive to heat so I started eating the sandwich myself and left some of it since it was way too salty for me. read more

Ok, so like ... Lets talk EXCEPTIONAL CUSTOMER SERVICE!!!! I have been a fan of Popeyes since they 1st landed in New Haven CT! I have been to multiple locations in many different states but the customer service I experienced today was BEYOND 5 stars ( no exaggeration). Im going to misspell the names of the individuals that assisted me today, I apologize) My experience typically, in any fast casual food joint is OK. My expectations are very high being I was once a General Manager. This staff , whoever is their manager THANK YOU SIR! ( I believe I saw him leading his crew today). I was greeted instantly by the cashier " How are you today?" Thanks for caring btw. Being that we are living in a time (COVID) where people are less caring, Thank you for the greeting!! I then placed my order. Received my food in a timely manner and was thanked for coming. Aalyiah, POVI & Shanya THANK YOU ladies! You never know what can make someone's day! I promise it wasn't the food that turned my day around! It was literally the service I received! You can tell the staff CARES! from the production to the table everything was so exceptional! Like I said before, I have NEVER walked in a Popeyes and felt like i was getting chicken from my fryer! To the manager , your team is a reflection of you, the moral of your staff A1! I will be back!! read more

Attitudes suck. Wrong order AFTER waiting. Stay away. Manager is nice, the help just sucks. She's struggling to find people. read more

Popeyes Louisiana Kitchen - Well, that's NOT the 5 piece tender meal the rude little punk at the drive through assured me it was. - Fast Food Near Me - Southington, Connecticut

Came here to try the new chicken sandwich. This was a newer location so it looked nice but was rather small. If you are trying to compete with Chick-fil-A then you need to have a better product especially since your service doesn't hold a candle to theirs. Sadly Popeyes chicken fell way short. The batter was bland. Also, no napkins were given with the order, they have none on the tables ore near the soda machine. I had to wait and ask the so-so friendly person behind the counter. read more

awesome and fast !!!!!!!!!!!!!!!! Hot little blonde that takes orders. Food hot and fresh

Saw the grand opening sign so decided to stop in and give it a try. I got my order to go. Service staff was very polite, the training manager even suggested a better meal deal than the coupon I had. Food was hot, fresh and delicious. Only reason they are getting 4 stars is because I got fries instead of the mash potatoes I ordered. Other than that quite satisfied. read more

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Awful, Don't order online. They'll leave you hanging and kids left crying. Poor job by door dash as well, no hospitality behind what they do. read more

I rarely will write up a fast food place but this location has great team members and management. Nobody leaves you waiting or standing and the food was exceptional. It is so nice to have a hot fresh meal that you don't have to ask if it's hot or fresh like all other fast food joints. 5 stars to the staff and management, well done, delicious read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Southington, Connecticut

The food is good here more times then not. BUT as in usual Popeyes fashion customer service is a JOKE. Upper management is a JOKE. High worker turnover rate leads to management being terrible. They forget food every other order. Wait times are unacceptable. It's laughable the fast food industry wants $15 an hour and they can't even flip a burger over or give you the correct items. They deserve kudos for working the pandemic hard. No doubt. But that only goes so far when you treat customers poorly, forget food, undercook or overcook chicken. Looking at the people working here sometimes you wonder how they made it out of the first grade. Get it together. I know Popeyes in general can care less about service but that's what separates Popeyes from chik fil a. read more

All I wanted was a chicken sandwich last night. My boyfriend had over 900 points on the Popeyes app that were expiring soon so we decided that we wanted to use those up and have Popeyes for dinner. BIG MISTAKE. Drove over 30 minutes to the Bristol location. They told us they ran out of chicken. No chicken sandwiches, no chicken tenders, no shrimp either. They also told us we couldn't use points at that location and we had to go to the Southington location. We left and went to the southington location. ALSO, BIG MISTAKE. Got to the southington location and they told us we needed to order on the app. Ok. So we tried ordering on the app and it didn't work. Said the food wasn't available at this location. We asked for help, but they said they couldn't help us. Very disappointed in Popeyes. I'm not the type to complain, I'm a retail manager and I can understand situations but this was very disappointing. read more

This place just tried to charge me 13.49 for what was posted for 8.49. Nope never again. Went to KFC and it was delicious

I never really cared for Popeye's primarily because the service is always horrible and slow. At this Popeye's service was quick and fairly friendly. Well not really friendly. Just not rude. The chicken breasts were pretty dry but the rest of the chicken was fairly normal as far as popeye's chicken goes. Same cheap mac and cheese. Same cheap mashed potatoes and just as expensive as always. Biscuits were good. Just like at any Popeye's. And really fantastic apple pie. Moral of the story. Chain fast food places are really not interesting. Go here if you like popeye's. Dont go here if you dont like popeye's. Pretty simple. read more

The food is good. For what it is, it's very good. The reason for the 1 star is the service is brutal. They're slow. They frequently mess up your order. If the other a Popeyes in Southington has better service go to that one. At the very least check your order before you leave. read more

Had to try this chicken sandwich I've heard so much about and LOVED it. Have to say.... I've had quite a few chicken sandwiches including chick fil a. This is the best one out there no question for fast food. So much more tastier then chick fil a. The only place that's better as far as chicken sandwich is Shake Shack but I consider that more walk in and not fast food. Also this particular location flies through drive through. Really fast and friendly. If you like chicken sandwiches and haven't tried this yet.... you're 100% missing out. read more

Cajun rice is mushy. Over salted everything. Only thing that was decent was the cole slaw. Never again.

What a shit show this place has turned into. There was one person ordering in front of me, who the cashier had a wonderful 10min chat about everything but what they were going to order. She finally says 'have you been helped?' - knowing she is the only server working a register. After finally ordering, she tells me it will just be a moment ..then takes a few more orders and walks over to help drive thru. Another 10min goes by and I ask the drive thru server if she could check on my order - which has been sitting under a warmer so long the tray is hot to touch. With only 5 guests total in the place you'd think it would take less than 30minutes to get an order. Hate to see what it's like when it's busy read more

Very slow service. Didn't have what I ordered.. Chicken had a funny taste.and smell.Upon inspection saw larvae crawling in CHICKEN.. VERY DISAPPOINTED. Because of the Smell l didn't eat much. Thank God. That picture will be embedded in my brian FOREVER. I haven't eaten chicken since. Well if you want extra protein in your meals. Popeyes is the place to go read more

The chicken here is always fresh, and the service is excellent. I live in Meriden and drive here every time I want a good fry chicken.

In my opinion, I spent almost $12 and wasted my money. I normally love Popeye's, but the chicken I got was disgusting and way below what I normally get. Hardly any meat on the bones. The coating was gross. I paid for a large side but only got 3 small sides. To say the least, I will not return. read more

Coming to this new Popeyes I was kinda leery seeing is I never have a good experience going to a new Popeyes, well this time I had a great one. Food is as I ordered, food was fresh and hot, service was great and the place is kept up. I got the 2 pc spicy white combo with red beans and rice. My son got the blackened chicken kids meal which he was very happy with, he gave me a bite to try and I also enjoyed . I will be coming back all the time I love that chicken from Popeyes!! read more

Popeyes Louisiana Kitchen - $5 box - Fast Food Near Me - Southington, Connecticut

Not this location! The food was probably good however , not so much having to wait 35 minutes for a sandwich and I can't stress too much how absolutely horrible the service is here 4 people in the lobby waiting over 35 minutes, NOT ONE employee helping because they were too busy getting orders for the drive through....Then the employees actually started fighting with each other about their bad attitudes! read more

why do we have to wait so long for a chicken sandwich and fry . Everyyyyyyy time !!!!!! sit in parking lot 20 min . biz will never survive like this read more

They ran out of chicken...no literally. Pulled up to the drive thru 10 minutes before closing and was told "we have bad news, we close in 3 minutes and we're sold out of everything" I then went on to confirm they actually close in 10 minutes and got the reply of "well we do have some time but three cars ahead of you have just taken everything and now we're all sold out" read more

Never again. This past weekend I ordered a 5 piece chicken strip dinner with coleslaw and unsweetened ice tea and an order of popcorn shrimp with mashed potatoes and a diet coke. Keep in mind I live 5-10 mins away from the store and I ordered through Door Dash. I watched on the app as they picked up order and traveled to my home. Food arrived and it was ICE COLD. Not only that but there was no coleslaw and sweet tea not unsweetened. The chicken strips were so thin and dried out that I threw them out. The shrimp was so salty and dried out that, they too, went into the garbage. The best part of this...It cost me 30.00, with tax and a 1.99 delivery fee, for this garbage! KFC was always my go to even with a Chick-fil-a now near me. I will never go anyplace other than KFC. read more

Feeling disappointed in this Popeyes right now. Me and my friend just went here for dinner and we are currently feeling disgusting. Our stomachs hurt and we do not feel good at all. Why would you do this to us Popeyes??? read more

Men diligently working, female at drive thru screaming, cackling, just causing unnecessary noise. Just hollering (what I guess she thought was funny) comments about drive-thru customers and her coworkers. Just awful. Will NOT RECCOMEND TO ANYONE. 2 years ago, place seemed normal, lol. Walked out after being completely ignored for 4 minutes -not a single acknowledgement (didn't wish to waste 5 mins, got Polish Plate instead.....well worth it for good food and super attentive and professional service.) read more

Now we've had a Popeye's in town- we just had it on the Meriden Waterbury Tpke, and frankly, at that location it was overpriced (yes, prices are actually higher! Bizarre), and the food was inconsistent. Now, this new one, it's pretty clean, the chicken's nice and hot, zesty without being too spicy, just a good balance. For service, they're decent. Still, if you were to ask me whether I'd rather have Popeye's or KFC, I'd pick KFC if it were a good location. Heck, now I'd even pick Chik Fil A on Queen Street. Good as fast food goes, but there's still better. read more