I haven't had an issue with this post office since I moved here two years ago, however, I mailed 20…read morecollege graduation announcements 11 days ago and nobody local or out-of-state has received them. My graduation is Saturday.. I'm 46 and this is really sad as I am so proud of my accomplishment and the RSVP date passed yesterday.

Crappy service and rude workers. "Misty" annoyingly screams "Welcome to Richmond" to everyone who…read moreopens the door (even when standing in front of her while she is supposedly helping you). And there is nothing "welcoming" about it! Hate to go to this PO. Will drive farther or use UPS to just not have to go there!

They are very helpful with packages and quick in/out compared to main post office. Has packing…read moresupplies available if needed.

So I came here to drop off 6 packages. As you all know it's hard to find a postal office. Well I…read moresend several packages. So as usually I drop off my packages. I wanted a receipt well I guess ink was low in the package. Well the lady was throwing my package and said she didn't have time up scan my package that she is too busy and did me to go home and reprint all 6 packages!! Of course that's ridiculous. Well thank God a USPS came I nicely asked him if he could scan my packages because the lady had an attitude about it. Well she didn't like that and started yelling at me in front of the USPS man. Told me not to come to establishment. Which I am perfectly fine with that. Mind you I not once yelled at her because unlike her I am a professional!!!

I came to renew my passport here in person for my first adult passport, the clerks were very…read morepatient, helpful, and non condescending. I recommend this place!

I've had SEVERAL PACKAGES LOST and these people don't care . You call the 1-800 number stay on the…read morehold for hours and there's no solution. I've had too much of my mail delivered to the wrong address and my package thrown over the balconies because the mail carriers don't care . I'm here today fighting to find yet ANOTHER lost package and they are in the back of this place laughing. The manager I guess walked away from me because she didn't want to be bothered with my situation. I presented FACTS to her and she could not deal with it. Not my fault my mail was delivered to wrong address. Not to mention this place looks like an unsanitary dump. USPS is constantly increasing prices yet this place looks like it hasn't been cleaned in 30 years.

Charges more than DOUBLE $$$ than the USPS for flat rate envelope shipping. Drive a couple of…read moremiles down the road to the real post office!

Have used this postal service location for 13yrs. Owner/operator is ALWAYS friendly, professional,…read moreaccurate, gives great suggestions for mailing. We have boxed, she has boxed, priority mailed passports, Xmas gifts, online shopping returns, etc. Mailed by UPS, FedEx, USPS. If go there 10a-2p, usually no lines & open 6days/wk. My church even used mailbox in this store. This is BEST mail station I have used. Thanks for your continued excellent service. Ms Bradshaw

Jamal helped me with my return today and made the process super quick and easy. Every time I come…read morein, the staff is always kind, efficient, and works at a great pace. Really appreciate the consistent service!

The wait times were far too long, the customer service was poor, and the showing instructions were…read moreconfusing and difficult to follow. I also spoke with a man who appeared to be a supervisor, but unfortunately, I was never given his name. Overall, the experience was very frustrating and unprofessional.

Entirely self service. Dozens of people working here. Zero would come up front to do a simple…read moreaddress change verification that US Postal Service requires. This is the largest postal office I've seen and now I completely understand where my taxpayer dollars go completely down the drain. Absolutely astonishing at a building the size and dozens of people frustrated in the lobby trying to figure out how to use self service items that they offer no assistance whatsoever. Especially when there's closed doors and no way to ring anyone up for service, etc. you'd think someone would have the common sense to check upfront from time to time given the parking lot is full.

If I were them, I wouldn't claim this business either. You see the reviews. You see the ratings…read more They have disgustingly terrible and abhorrent characters and personalities. There's nothing customer service about this place. They are rude, lackadaisical, pompous, and arrogant.... Not to mention condescending and spiteful. They expect people to know their protocol without them explaining anything to us. If one store or service tells us one thing, they say that's not how it's done here...even though that's how the business told us to do things. If they have a problem with consistency, they need to talk to each other instead of making the effort, agitation, and aggravation go toward the customer. I will emphatically never visit this location again. I felt my lips twitching the entire time the certain staff member was "speaking" to me.

Typical Post Office, with very little parking for customers during business hours. I was able to…read moreconduct all my business on the first try.

By far the best post office I've ever been to. The two gentleman working the front desk were very…read morekind, patient and knowledgeable!

This review is not for the Annex, it's for an employee. Our…read moremailbox key stopped working. I called and they said the mail delivery supervisor would call. I called again 2 days later, and got the same result. A week later I got a call that said I need to come down and fill out a form. This all of course gets zero stars. I caught an employee at the mailbox one day and asked her if she could open our box. After grumbling she was on lunch break she unhappily opened it up. This gets 1 star. My wife went to the mailbox when a delivery person was there, and asked if she could get our mail. He gave it to her, and said he could delivery it to our house if we let him know. Two days later he came to our house, delivered our mail, and gave us new keys. I never did have time to go down and fill out a form. THANK YOU Joe. You should run the place.

If I could give negative stars I would, this has to be the worst system I've ever seen. And it…read moredoesn't matter what we say here they won't do anything about it, one person at the window 10-15 people waiting In the "lobby" they'll tell you they'll drop your mail off at your door after you give them your address and they say you don't have mail they say they talk to the mailman but they probably don't they don't care that's what I've noticed here in Katy No one can do their fucking job and there's zero urgency

Packaged delivered sliced open and retaped. Should have contained 17 clothing items but it did not…read more Contacted USPS immediately placed on hold for 20 minutes to be told the necessary people will contact me. I work hard and to have items stolen by workers is insane.

I love how you can still enter after hours and obtain stamps. This facility is always clean and…read morenever an issue here. The establishment is well lit and inviting

I visit this location at 2:45. It was a little line about half a dozen folks in front of me. I was…read moreback in my car by 3 pm. Good speed of service. Mr. Ken was extremely helpful. I've been waiting on a special express delivery that was attempt today. I came straight to this location to pick up my package since they informed me they will return to location within 5 days. Ken gave me a number and allowed me to leave my number Incase it arrives before closing today. Which pickup closes at 5pm. And the main doors is 24 hrs. Hopefully I can pickup my package today!!

The front office staff was unprofessional, unhelpful, and clearly uninterested in doing their jobs…read more The attitude alone was enough to ensure I won't be returning. Considering this is a publicly funded office, the lack of basic customer service is disappointing. Save yourself the frustration and go to the Old Katy location instead. BRING IN the ROBOTS