I checked in today to get a light printing job done and Rachel took great care of me! I appreciate…read moreher highly focused fast and thorough hustle and her genuine care and kindness in talking me through tough days with empathetic support and compassion. Thank you to the Manager Christine for saying hi to me through Rachel too and making me feel like a special member of the UPS Community! Rachel and Christine's personalized attentive Guardianship always leaves me feeling extra happy, loved, and cared for after every UPS visit I truly appreciate how thoroughly they pour into their Customers with positive and uplifting Hospitality!

Worst stupid experience ever.. service sucked. Not helpful, not knowledgeable, and acting like…read morelittle children. Attitude and everything. Made an appointment and nobody is there to show up for my appointment.

UPS is a better option for us as far as pricing goes. USPS prices are absurd. We love the friendly…read moresmiles and the owners are always so kind. I've used them for Amazon returns, mailing packages to our college kid, and printing needs. My only NEGATIVE is that I once used their service to drop off a small USPS package (they have a drop box that's picked up daily). This package was a $40 baseball card my husband sold. Needless to say, the card never made it out of that UPS store. So, either a UPS employee took it or USPS stole it during pickup. We have not dropped off a card there since. All other services are good.

The Chino UPS Store: Excellent Service, Zero Excuses…read more I just used this Chino location for notarization--a first for me, but my sister left a glowing review for it. Thankfully, the praise wasn't a one-off. This store is genuinely great, and its competence starkly contrasts with my previous, unpleasant experience at the Monrovia UPS Store. It's a night-and-day difference, confirming that poor service isn't mandatory; it's a choice. The staff here set a high, frankly controversial standard for a routine service. Kalpit handled the notarization with professional focus and genuine kindness, ensuring the process felt human, not bureaucratic. James made me feel welcome immediately. Crucially, they both made the entire experience fun. This location proves that necessary, mundane tasks don't have to be dreadful. If Kalpit and James can provide service this respectful, efficient, and enjoyable, why are we accepting less from other stores? Highly recommended.

I checked in recently to get some important printing done for my Special Holiday Secret Santa Gift…read moreand Christine was such a helpful Patrona Elf! We wrestled with some Red Light Hiccups but figured out how to get through it together and Christine helped fill the waiting time with lots of usefully nourishing high value Conversations and Comedy Special recommendations to assist me with my Boomer Sitting Frustration Blues haha! Thank you Christine for being my Printing Assist Elf this year and giving me interesting ideas on how to Mom sit through collaborative play together! I recommend this store to get all your UPS needs met, Christine is such a terrific Captain with muy impressive multi tasking Ninja skills and keeps the store very clean and well organized to keep the Santa Workshop operating quickly and efficiently!

Really bad experience here. I tried to be understanding as to why Rachel was being so rude. I get…read morethere is policies in place, but that shouldn't disregard kindness or compassion. Rachel was off to the side while about 4-5 of us waiting in line. She was busy boxing up what seemed to be orders. When the gentleman was doing back to back notaries, she hoped on the register to finally assist him. She didn't apologize for the wait or show any basic customer service skills at all towards anyone she rang through the register. I don't mind the wait but people were leaving behind me and others showing frustration its customary to at least thank guests for being patient or even acknowledge their presence. I finally get up to the front of the line and she says, "you can come over here" very displeased to be there or working. Then immediately follows that by telling me she will charge me due to the box not being taped. Again I understand policy, and every other UPS I have visted never gave me a hard time over less than 14 inches of tape. But it was the extreme lack of compassion and the rudeness that was so frustrating. I explained to her, okay I'll go back to my workplace I was working nearby and seal it up. Less than 12 minutes I return and she has me standing in line again. She was observing the line and telling customers they didn't have to wait for notary in the line so she could have observed my box not sealed and said something ahead of time as she felt confident to pull notary vists out of the line. She carelessly continued to say, "that's fine, that's fine!" I simply just wanted to share it was a bit frustrating waiting twice in line, and share my side of things, then dealing with someone completely rude, and how no other UPS has given me a hard time. I would have taken care of the customer or Again re-enforced the policy with compassion. The reviews I am reading about this location are exactly what my experience was:( I would recommend another location if you can or hope they can retrain her, or take some type of action. You never know what people are going through and the economy is tough rn, kindness goes a long way. I hope things get better for her if she was having a bad day, but you just can't take it out on people like that. I gave two stars even though she was very rude, truly unkind, and insanely strict, because I own the fact that the policy says to seal the box when you click on instructions, and that was a miss on my part, just never knew prior to visiting this store, and that the gentleman working did a great job with customers. Even returning customers in line were excited to see him, and knew his name, (think it was Nicholas) so shoutout to him for the customer empressions he made, and maintaining the long line. Also, called in to speak to customer service about the interaction and they were so polite and apologetic and I really appreciated that. I followed up with a positive survey for them. Will also buy a spare tape roll to keep in my trunk as now I am educated on the policy.

The guy who works here is amazing…read more Great customer service. We'd go back just for the customer service itself! Highly recommend this place

5 stars isn't enough. They deserve 10. I had to get urgent legal mail certified for my friend…read morethat's out of state within 4 minutes til closing time. (Yep, I unfortunately was that person today.) I was faced with patience, grace, and kindness from the same wonderful man who answered the phone at 6:50 pm. I told him I was coming from Staples, my ETA was 656, and I know they close at 7 and I'm so sorry. He was calm and assured me that I can come anyway. He waited for me. I was frantic and squirrelly af making sure I had everything my friend needed and if it was done correctly. Thank you for staying open an extra 5 minutes for me. I will definitely tell anyone and everyone to come here for mail or to get things notarized!! Reasonably priced. Thank you for being kind while the world is not so much right now. A million stars out of a millions stars would recommend. Again, thank you for everything and all your help! Sir, idk if you own the place, if you're a manager, or an employee, but you deserve all the praise, accolades, and the biggest raise you can get (max annual payout). :) May you, your family, your location, and business thrive and be blessed immeasurably.

I hate that this is my closest UPS store. The customer service has been horrible every time I've…read morecome in. I thought maybe the employee was having a bad day. We're all allowed bad days! Once they had to close up shop as I was walking. They needed to cover a location off Limonite. When I asked where exactly it was the employee looked at me like I was dumb and repeated "Limonite". The last time I was in I picked up a package. I wasn't acknowledged when I walked in. I was basically trying to sign to this guy what I was there for because he wouldn't get off the phone (with someone who sounded like his girlfriend) to help me out. I located the package myself as he kept ensuring the person in the phone that he was still listening them. Horrible customer service & every single time this HAS to be my option I roll my eyes and dread having to come here. I guess I'm avoiding the one on Limonite too since they share employees.

This UPS store needs more employees. I waited 30 minutes just to be served at most UPS stores I've…read morebeen to, even with notary service, not that long of a wait. I feel the gentleman needs more training, but that said the customer service was courteous.

Super cute little store filled with creative gift ideas…read more Parking is easy. It's just a general parking lot BUT be mindful, many locals ride their horses to this little plaza, so sharing the road is a necessity. The staff are kind and pleasant. It is a tinsy bit pricey. 4 stars because it is heavy in the incense/scents/perfumes. 5 stars if it had been scent free.

The customer service is non existent in this shop. The lady and girl that were running the shop…read moreyesterday were aggressive and only to gleeful to tell me my receipt was out of date (you have 30 days to exchange). I told them that I can't use the mugs as mugs, because they are made of resin which poisons humans. The girl joyfully told me, "too bad, we won't exchange them". Then the older lady told me she would speak with the owner; and the owner would call me in the morning if she could help me. I have not received a callback and that says it all. I will not shop here again. They don't stand behind what they sell. I didn't buy these mugs for decoration, I bought them to drink hot beverages out of.

Friendly service for all postal needs, open late and convenient. Was able to drop off Christmas…read morecards after 3pm on Christmas Eve!!! Super win!

Fantastic service! Great quality at a great value. Fast, efficient, and hassle-free--A go-to for…read moreall shipping and mailing needs. Highly recommend!

The store is clean organized, and the staff is friendly. AB was able to provide several different…read moreoptions in order for me to mail court documents to Irvine. My son was eating a pretzel and he even accommodated him with a table. Overall great experience here you'll be taking care of.

Says open at 8:30 am but there is now a sign on the door saying hours are now 9:00 am. Been waiting…read morehere for the store to open and still no one. Change your hours online and get to work on time so people don't have to waste their time

I want to give a huge shoutout to Alyssia at The UPS Store for her outstanding service! We came in…read moreto get some documents notarized and, despite the store being extremely busy with customers picking up packages and the added challenge of kids being loud and grabbing things from the shelves, Alyssia handled everything with absolute grace. She was the only employee working at the time (since a coworker had called in), yet she managed to juggle everyone's needs without ever appearing flustered or stressed. She kept calm under pressure, multitasked beautifully, and still gave us her full attention to make sure our notary needs were taken care of correctly. Alyssia's professionalism, patience, and ability to keep things running smoothly in such a hectic environment are truly impressive. She definitely deserves recognition -- and a raise!

I stopped by this UPS location after having a horrible experience at the UPS on Limonite, and Adam…read morecompletely turned my day around. His customer service was outstanding--friendly, helpful, and genuinely kind. He made the whole process easy and stress‑free. Because of Adam, I'll continue coming to this location from now on. We need more people like him in customer service. Thank you, Adam, for being awesome.

Back in 2017 I leased a suite with Pine Executive Suites. From start to finish I was impressed by…read morethe level of professionalism kept, while still having a warm environment for us tenants and incoming clients. I was practicing as a Life Coach out of my suite and always felt proud and confident by the greeting and environment my clients received by the receptionist and nicely done waiting area. The kitchen is very nicely done, the conference room is beautiful and the overall decor and ambience is very well done. Modern and warm. I genuinely LOVED being there! I ended up closing my practice and moving, but recently were searching for a space again and immediately tried to get in with Pine Executive Suites but unfortunately they did not have an open suite during the time frame I needed. I would have LOVED to have done a virtual with them but my business did require an office. I HIGHLY HIGHLY recommend looking into virtual suites here or open suites. It is bar none the nicest suites in all of Chino Hills and Chino.

I worked there 10 years ago. horrible atmosphere. constantly checking on you real gestapo attitude…read more they push you to work for speed, not accuracy. They estimate they keep piling more stuff on you even though you don't know how they work you into a frantic state and don't give you any or teach you how to do things and then they let you go. They'll throw you all over on the place they're gonna fire you telling you to do the phones sending you to a couple other desk having you do three things at once and then they'll say you're fired. Don't use them. They are the most horrible people on the planet I have ever met in my life and certainly the worst employer Ever.