We had to leave town unexpectedly due to the death of a family member and went online to change the…read moredelivery address to a neighbor who went above and beyond to stay at home due to the promised pending delivery. Day after day, the driver kept going to the original address at our home even after we called and spoke with customer service who reassured us that the address change was registered in the system. Many hours and several days invested on the phone to customer service based in other countries while grieving the loss of our family member and only false promises and misinformation. Will never send through UPS again

I am VERY DISAPPOINTED with your customer service which has delayed, or possibly wrongly returned…read moremy package as undeliverable. I submitted a change of delivery instructions . Asking my package to be delivered to my neighbor's apartment. As I no longer reside at the delivery apartment address (A mistake by the sender.) Immediately, when I saw the tracking update that the UPS driver did Not honor my change of delivery instructions, I contacted your customer support, 4 times!!! All Four times, I was advised an escalated message was sent to the local facility. And the driver would re-deliver the package to my neighbor. Each time I was quoted an estimated time to expect the redelivery( "3pm, 9pm, Midnight, the next day"). None of it happened. I was also promised that the driver or local facility would call me. That did not happen either. On one of the calls, I was told the driver, facility were given an incorrect phone number. Why????? Bottom line ! I DO NOT HAVE MY PACKAGE!! After, My neighbor rescheduled her day, Friday from 10am- 3pm to receive the package. AndI 've spent hours calling, emailing your customer support. Your customer service is laborious and ineffective!!!

This store went and above and beyond to help support NPHS PANTHER WRESTLING. Thank you so much for…read moreyour great service..

Craig was so helpful making my vision come to reality. He formatted all the pictures for me to the…read moreperfect size, stayed in excellent communication with me and worked so quickly to get the job done and done so well. I sent him an inspo photo and he recreated it perfectly

Anytime I need to mail anything or get a notary or anything that I know this shop does. I make it a…read morepoint to do all my business with them . Every time I walk in the door I am greeted like a long lost friend.It's a good feeling to walk into the door of a business and not looked at as a dollar sign.I highly recommend this business to anyone that has anything that needs to be mailed, notarized or just want an extra knickknack, for a stocking stuffer. From the owner on down, they know what they're doing and know how to treat people. By the way, they have some great deals.

I needed a notary quickly, and Justin took care of everything, answering all my questions and…read moremaking the process go ever so smoothly. I ended up buying some beautiful earrings as well! I couldn't have asked for better or more friendly service. The store itself is full of fun and interesting items to purchase. I will definitely be returning!

I had a return label on my phone, I asked if they could print my return label as I have done so by…read moreemailing the file to the store many times with no problems. The guy behind the counter said that he won't print my return label even though he has a label printer. He requested that I pay to use their computer to print out the label on regular paper and have it stuck to the package in one of their slips that stick to a box. It is a UPS label and should be honored and printed at any location. The guy said that he knows other locations do that but this one doesn't. The guy tried to continue wasting my time, requesting that I placate him by paying for "computer time" or that I find somewhere else to print THEIR shipping label. Incompetent, annoying, and inconvenient. I waited to be annoyed in the car, so I just said have a great day and walked out before he could waste any more of my time. Please go anywhere else, you throw a stone in this town and your likely to hit a plaza with another UPS location.

Store closed abruptly without notice to customers with lock boxes. I have mail I can not access and…read morehad a package that was attempted to be delivered here, but doors are locked and owner is gone. Had to pay for shipping a second time to have package delivered to another location and unfortunately the package is in limbo atm. Reached out to cooperate, just like they informed others to do in this same predicament on yelp, and have not received a response or rectification for payment already made through the end of year for lockbox, etc. Things aren't looking good.

I have never had an issue with this site and everything has been on time!…read more We had a few places to go and we are happy to be here.

The employees are rude and far from helpful at the UPS on 1336 n Moorpark near Ralph's…read more I had a really frustrating experience at the UPS Store on Moorpark near Ralphs. I stood in line for about 15 minutes on a Saturday, fully expecting to return an Amazon package, only to find out after waiting that the store had no internet, so I couldn't even pull up my Amazon return QR code. This wasn't posted anywhere or mentioned while people were waiting in line. The employee helping me (a kid who clearly didn't care) told me I could go next door to Carl's Jr. to try to get online since he's not allowed to give his Internet access out. Seriously? That's not a solution. To make matters worse, the UPS Store in Newbury Park has closed, and Amazon is no longer offering Kohl's in Newbury Park as a return option -- so this location was my only reasonable choice. Instead of being helpful, they wanted to charge me $4.50 just to print the label, after already wasting my time. The young man's service was rude, dismissive, and unprofessional. The employees seemed inexperienced and completely uninterested in customer service. I won't be returning to this store. Poor communication, poor service, and zero concern for customers. Also, when I told him I would be writing a yelp, he told me he wouldn't serve me.... Good luck UPS store. I won't be returning or ordering from Amazon anymore. I realize that it's hard to find good help, but these kids need to be trained to have some manners. I was completely embarrassed two times!

This postal annex location is great! I have a few mail boxes here for my business mailing…read moreaddresses. I often come here to mail my packages as well. I am always met with a warm welcome and they are happy to help me with whatever I need. I previously had my PO boxes elsewhere and I always received terrible customer service. I am so happy I made the switch!

Needed to get passport photos done quickly. I walked in and was helped immediately. It took all of…read more5 minutes for me to get my photos printed and paid for. Would recommend!

We Visited The Mail Call , 587 N. Ventu Park Rd, Suite #E, Newbury Park, CA…read more ( our P.O. Box).. To; Gather / Pick - Up Our Mail.. As Well As Ship Yule Gifts For Family and Friends ( via UPS).. On Monday, the 1st of December 2025.. * Note: We Have Held Our P.O. Box Since October 1997 * As Entering The Business Noticed Major Remodel Job In Progress ( thought odd, during the Yule / Holiday Season?) As Approaching The Counter Was A New Gentleman, rather than the regular gals... We Shared We Had Packages (4) That We Wished To Ship... The Counter person Interrupted Us, Stating " no ship packages" We Asked Again - To Clarify - " we no longer are able to ship ANY packages - ?" For Why?" The counter person, in rather broken English stated ' " new manger company.. they says No USP, FED-Ex, nor USPS ships or delivers packages" We Inquired - " and Mail, will we still receive our mail?" Answer nod. " mail stay same" Apparently The Mail Call Owners , by the nane of Corona Are No Longer there... New Management, New Company Name Will Be. " Mail ( letters) Americana"?? The Phone Number Will, At Some Point Be Changed As Well --.As It Is No Longer Working.. Yet counter person Could Not Provide A Definitive Answer As To When This Will Take Place! Scrambling Had To Locate Another Business In Which To Ship / Send The Yule Gifts -- We Utilized The " Postal Annex" on 1336 N. Moorpark Rd, in Thousand Oaks, CA (within Ralph's Shopping Centre - next between Home Goods and Nail Salon) Many Thanks, Nan

The service is always friendly and professional. They carry a wide array of postal shipping items…read moreand gifts.

Brandon provided excellent customer service! He was patient with all my questions and needs.read more

I'm giving two stars only because of the very least the girl was pleasant. Now this is not for this…read moreperson, but this is more than a handful of time that I have service. The guy charges you on your leg or something to just give you an instead and tell you how there's an eight dollar modification and you need to go back in. I had a project a couple years ago and I spoke to the third one seeing this and the best person in the world. She was able to help me really well. I ended up to be as far as I didn't even do this other girl approve it and I felt so I'll be getting to pay for it because it was wasteful. I was told that I had a service that he stickers they didn't put me for it. They just told me it would be better to do some other option I go in and do my hands also. They're very robot for very much time and they are just doing something to do. They're not in Customer Service. There was someone who came in because the order was wrong rather than reassuring her or guiding her. They just asked her for the things they didn't explain to her. What the next process would be they don't explain to any process. They just assume you know their job. I am here cutting over 20 stickers that one piece of paper. Basically a manager there they really need Customer Service because they really need to keep Discuss because it is not very helpful but I purchased what I purchased because already printed everything and I didn't wanna waste more. Am I unsatisfied extremely I'm sitting here cutting 20 pieces of sticker from a middle of an A4 letter people. It was very clear. I wanted the most affordable option I wanted simple etc. I don't think they know how to really even describe it? They are just taken an order and executing it without anything in between therefore there will be a lot of mistakes. Do not go here go to Staples go somewhere else. We'll figure it out online it. It will be better use of your time.

I just stopped by to get a document notarized and the whole process was quick, easy, and very…read moreaffordable. Heather was so friendly and welcoming, which made the experience even better. Plenty of parking and no wait time...couldn't have been smoother. They also sell greeting cards and shipping supplies, which is super convenient.

Great customer service. Heather is such a terrific owner. She absolutely provides wonderful her…read morecustomers. Highly recommend!

Kristen and Charles run a top quality shop. They prepared stunning programs for my son's funeral. I…read morecouldn't have even conjured up something so beautiful and meaningful. I would use them again in a heartbeat and highly recommend them.

Amazing quality and service! They printed a poster and some place cards for my son's birthday and…read moreare so happy with the results!