If you want to be aggravated, this would be the place you'd want to go to. I was there for a simple service. Since this place was the closest by about 1/4 mile, I chose it. Unfortunately the service was not available, due to their internet being down. Now I understand that this is beyond their control, however their treatment of me was rude and discourteous and not how anyone should treat customers. Am I the only one who feels this way - just have a look at the other reviews and you'll see its a common trend. This is would be the last time I'll visit this place. There are other options within the vicinity for the same services they provide, I'd rather take my business to a place that treats me like they want my business versus a place that makes me feel like I have to beg them to get the service that I'm paying for. read more

Great service!!! the owner really knew what he was doing as I was feeling very lost trying to return some thing! Definitely will come back for the holidays! read more

I came here today and needed to ship a package out that needed to be printed first. The lady asked me to follow directions to print and told me that I will need to pay $1. Then she looks at the printed label and says I don't accept usps Mail and I would need to go to a usps office. She makes me pay the $1 for the printed paper that she kept and never gave me to at least take with me if I paid for it. The owner says I need to ask first and they don't need to tell me first. I called the cops and they said they need to give me the paper i paid for. These people will take your money and will not provide service. The lady yells and speaks in her language and the guy is very rude. He basically started yelling. He only gave me my paper when I told him that I called the cops and what he's doing is illegal that's when he went back in and gave me my printed label. read more

We went in to get a photo of our daughter who is 6 weeks old and the lady who was supposed to take the photo dropped the camera on my daughter's head! Just negligent and irresponsible! When my baby was crying, she wad giving BS saying she remembers and cries! She was crying because she was in pain! read more

PostalAnnex - Now she has an inflammation on her temple - Shipping Centers Near Me - San Jose, California

If I could seriously give this place 0 stars I would. I came in midday on a Wednesday and this location was absolutely empty. I met with an Indian gentleman at the counter and needed packages dropped off along with a receipt. I had 2 UPS packages and one USPS package. He proceeded to tell me he will not take USPS and to go across the street. I was completely confused as to why this was and I got a mumbled response I could not understand for my life. I usually go to a different PostalAnnex location and have never had this issue once and I have probably shipped hundreds of packages for customers. Whatever, I let that one go and let him take my UPS packages. He then proceeded to tell me he will not give me a tracking receipt. What in the world?!?! This place just seemed super shady and I decided to leave altogether since I was shipping expensive packages and feel that they were not safe at this location. Once again, if I could give 0 stars I would. read more

I needed to ship a USPS packet, they refused it and sent me to the post office even though this store has USPS shipping printed on multiple places on their windows. read more

As others have stated, the customer service here is terrible. My son and I walked in with two packages to mail. As we were walking up To the counter, the lady behind the counter walked away. She even turned To see us and still walked away. No greeting or anything. So we stood and waited... another worker was behind a far counter and also didn't acknowledge us. We waited 7 minutes, and I finally walked out... as I was walking out, I yelled, "terrible customer service". Only then did the man behind the counter walk out to us at my car and told us he'd help us. No thank you! I went elsewhere!!!! read more

The lady there was really rude. As I left my package there, she wanted to leave my package that I was dropped off on the counter where anyone can take it! And i told her I will watch her put it where it needs to be and she just throws it on the floor in front of me. DONT COME HERE!! read more

I had to send money western union. I Googled my nearest western union location and found this location. I parked and see the sign on their door also offers western union. I go inside and see 2 western union stations. The Asian woman behind the desk sees me walk in and doesn't greet me. I grab a western union form to begin filling it out at the western union station inside. Then the woman yells across the store at me stating they don't offer western union. No apology, just yells at me in front of everyone saying that the western union is "closed". I ask her, "Oh, okay well at what time does it open?" She yells again "It CLOSED!". I ask her, "Wait, is it closed???? Or do you no longer offer Western Union service? Because Google listed this location as offering western union, your front glass advertises western union, and you have the forms sitting right here at this western union stand...." "IT CLOSED." read more

I went in to the postal annex today and needed a print out from my phone to return shoes..The girl working there Theresa went way beyond to help me..She was courteous knowledgable n KIND..Sometime we just need that little kindness to make our day.. Theresa, you made mine. Thank you very much..This is a great place !!!! read more

Turns out the husband and wife are both notary publics. However one out of town caused a backup of sorts. You pay the CA limit of $10, sign, fingerprint and stamped. Pretty easy. However the guy in front of me had a ton of real estate shit and his son was running around humping a large balloon. Not the store's fault though. Im guessing if both were in id be done fast read more

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Came in was surprised with the reviews below ... also Waze didn't have this as a place to Live Scan which I thought was strange bc it's next to my house, anyways the owner is very kind and so is his wife the place is moving around 3pm so if you want to get things done come before --- will come again. Thank you! read more

This is the first postal annex where the worker was SO absolutely RUDE and didn't take my UPSP package which already had a label and told me to go down the street to go to the post office to drop it off. I have dropped off my USPS packages at other locations and never had a problem. Don't bother coming here if you have one read more

RUDE customer service. No greeting when I entered and I was the ONLY customer in the store. It's close by so I'm disappointed that it wasn't a great experience. read more

Had an Amazon package to return. This place was the closest spot to drop off. The woman said "it will be a dollar." When we handed her the package that was pre post stamped. We said no thanks, and when we came out, the UPS guy was right there. We gave the UPS guy our package just like that, no hassle, no ONE DOLLAR service fee. We mostly use another Postal Annex in Santa Clara and have NEVER had a problem like the one we encountered today. Avoid these people! From the reviews here it seems like they are trying to over charge for their services. One dollar for something that's suppose to be free? I would say that's over charging. read more

It's a standard PostalAnnex, though service is just meh. The shop is a bit disorganized too. And I've heard other customers complaining that the copy machines don't work. Mostly we come here to get public notaries done. This is the only one that's close by and always someone available. This doesn't mean they start the service right away, just that someone is usually around to perform public notary duties. (Other places like UPS Store, only certain days or hours available). Anyways, the service here is slow. The cost doubles that of other places. I only come here b/c it's convenient when we need something done fast. read more

It is definitely more quite then going to the post office The customer service is not great. I needed help opening the door to come in and I was just looked at. I didn't ask anyone to help me carry my box to to help with the door but I guess that was too much to ask. Then trying to ship back an amazon box was like pulling teeth. I have everything All set to go and I felt like I was getting this disappointed look. I'm sorry if my timing was not convenient for you but it is a business. I was nice and got attitude in return. Next time I'll go somewhere else. read more

I have been a customer here for years, mainly because it is near our home and convenient. Customer service has always been lacking, but I have continued to patronize the store because, despite the poor customer service, it was easy to do so. No more. We took in documents to be notarized last week. They were related to the sale of a property in Hawaii. The man helping us expressed what we thought were unfounded concerns about completing a State of Hawaii (non-notarized) form, but he eventually did so. Lo and behold, the notarized documents arrived in Hawaii and he forgot to sign one of the forms. This necessitated sending the escrow documents back from Hawaii, returning them to the Postal Annex notary to be signed, and then sending them back to Hawaii. Bottom line: Lots of anxiety and a close of escrow delayed by ten days. Most troubling, the PA notary (an owner) did not acknowledge that he had caused a pretty significant problem. Nor was there an apology. Lots of hubris and arrogance in play here. If you are looking for professionalism and concern to do the job, look elsewhere. read more

The woman here is incredibly rude. I have an Etsy shop and ship out packages constantly. The very first time I came to this location, I was helped by the Indian male employee. He was very nice and helpful. The second time I came, the Indian woman behind the counter made eye contact with me and walked away as I walked in the entrance. The male was helping another customer. As I waited, she kept turning and looking at me. Finally the male told her to help me. She heavily sighed and asked me what I wanted, as if my existence annoyed her. She tried to charge me $20-40 to ship a small package (an item from my shop that I've shipped before for $8) I told her I was charged $8 before and she rolled her eyes as the male employee agreed. The next and last visit, I walked in, hoping the male would be there. He was not there and the woman was sitting in the back watching tv. She turned and looked at me the turned back to continue watching tv. I rang the bell at the counter and she walked over, visibly annoyed. She tried to over charge me again, as I was shipping out the same item I've been shipping out the past two times I went to this location. After I told her I paid only $8 the last two times, she somehow settled on $9. I was running late for work at this point and didn't feel like arguing. As I was writing down the address, another customer walked in. The woman rudely asked the customer "what do you want?" The young girl asked if she can print a picture. The woman scoffed and said "from your phone? Connect to the wifi" then came back to me, while ignoring the young girl who was now asking for the wifi information. I told the woman the girl was asking for the wifi information. Again, visibly annoyed, she gave the wifi information to the young girl. It was time for me to pay to have my package shipped, I pulled out my card and was told "cash only. under $10, cash only" I told her I've used my card before. She refused to take my card. I asked if there was an ATM. She laughed and said "no, the ATM is at CVS. You can go there, or you can leave". Since I was already running late for work, I grabbed one of the small items they were selling and told her I'll add that to my purchase. I honestly don't understand how she is still working there based on all of these other reviews. I've only came to this one because it's close to my job and I can stop by on my way to work. Luckily I found another Postal Annex location closer to my house, where the customer service is great. I will NOT be returning to this location ever again read more

I mailed a package this week via USPS and paid extra for tracking services. They took my phone number and email and said they would email me by the end of that day with tracking number. I never received email or call with the tracking number. I have been trying to call this Postal Annex for 2 days and can never get through - the recording says "Call cannot be completed as the party is busy". Very frustrating! read more

If I could give 1/2 star I would. First, the lady behind the counter neglected to assist me and another customer when we BOTH were having a difficult time with their old school copy machines. After I finally printed my (3) copies, she tried to rush me out, however, I told her I needed the copies fax. Mind you, she had already finished the other customer transaction. So, she tells me it will be $3. Then she says, no its $4. So, I give her a five dollar bill. She gives me change. I said you should be giving me a dollar. She says, no its $4.33. So, I was so irritated I told her to keep the change since she needs it sooooo badly. The lady at the counter did not have a name tag on, or I would be phoning the manager. FYI: greet your customers, thank your customers, act like you appreciate their business. I will drive to either Office Max or the other Postal Annex on Smell/Branham. read more

I would give this establishment a ZERO if I was given the option. Horrible customer service, they don't greet you and are not helpful. The mark up is extremely high, most likely DOUBLE what UPS or FedEx charges if you ship with them directly. Do yourself a favor: go to the actual UPS or FedEx store. There are very cheap people running this store, they will charge you for everything, even a piece of tape. Also, make sure you bring cash, minimum purchase price for credit cards changes randomly with these guys, last time I was going to buy a $5.75 box and they refused to accept card because the minimum card purchase had magically rolled up to $6. I'm not visiting this location ever again, there are better shipping outlets out there. Drive 5 minutes more if you can, it will serve you better. read more

They are very friendly and have great customer service. Even though it's small it has everything you for a postal service.

Service is good enough. Not great, not horrible. They are not very fast so not a good idea to go in if you are in a hurry. Biggest WARNING, they overcharge like crazy. I have been using them for several months up until recently. I had a feeling they were overcharging, but never looked too close at the costs and my receipt. BIG MISTAKE! I can relate to almost everyone of the other reviews, wish I had read them before going in there. I stopped in to mail one package and check the costs on shipping another larger package. I was quoted a price of $23 and change to FedEx the larger one. I needed to take it home to wrap it in shipping paper and decided when it was time to mail it to use another Postal Annex in Los Gatos. Turns out they only charged me $19 for the exact same service (same weight too). Most places show you the shipping options & costs on the screen. THIS PLACE DOES NOT, VERY SHADY. I'm pretty sure they have been adding at least 20% to everything I've shipped thus far. I definitely won't be using their services ever again! read more

The post office boxes are accessable after hours and that's nice. They staff are cordial, but could be more friendly. Not fast, but fast enough for me. They could improve, but they're getting it done I guess. read more

PostalAnnex - Storefront - Shipping Centers Near Me - San Jose, California

The website says they are open at 9 am on Saturday. They are not open until 10 And now I have to sit in the car and wait. Argh!

Came in for Livescan fingerprints for employment. No issues, was able to get in and out pretty quick. My employer informed me that they had not received the completed checks that were listed on the Livescan form. I called the Postal Annex for clarification and the woman who answered was extremely rude. She yelled and stated that it was not their fault and that I had to contact the Department of Justice, which I did. The CA Department of Justice informed me that the Livescan operator at the Postal Annex did not submit the request as stated on the form. I called the Annex back to give an update and none of my calls are going through. Now I have to pay for another Livescan service, but will DEFINITELY NOT be going back here. read more

Would give a zero, if possible. Elder woman very sneaky and argumentative. LONG, DREADFUL INTERACTION with this woman kept short in my account here... I came in with 2 prepaid returns. Website states STORE can print labels. I let the employee know i needed the labels printed. She directed me to use her computer to print them myself. No mention from her that if i use her computer to print the labels, there is a charge. In addition to her failure to mention i would be charged for use of her computer, she also failed to disclose that she would be charging me for 2 short strips of tape. She didn't mention until I asked if labels printed okay (had no way of knowing bec printer is nowhere to be seen). She snapped at me that i need to give her money. I let her know that items were prepaid. She said " you used my computer". Then added " i will need to put tape". It is only $5, but it was the way she made the money that is not acceptable. Taking advantage. Then raising her voice to try and intimidate. read more

I appreciate the various services offer, including notaries, and the fact that I have never had to wait in a long line like I seem to always do at the post office. read more

The employee I encountered at today was extremely rude. She would not take a usps letter that already had a stamp on it. It was not an urgent letter and it did not need to go out immediately. She told me to go down the street. I have not had this problem at other locations. In addition, she is extremely slow. I was in line for more than 15 mins waiting for her to help one person. read more

Please do not go here, Very poor customer service. Will not come back again. Waited in line for passport photos, the Indian clerk took my photos then stopped my transaction to help the Indian customer behind me process mail, then chatted about where the customer lived and her family (10 minute wait) she then returned to help me, I needed to print 2 papers a well, they set me up on a computer in the store 2.50 per 10 minute use) the buffering took 5 minutes alone for me to pull up a form on line. I printed the paper which settings were not to scale, so the form printed at 50 percent scale, whatever I didn't want to spend another ten minutes pulling up the form so I decided to deal with it so I could just pay and leave. I go up to the counter and the male clerk is standing there at the pay counter disbuting charges on some bill he has just received. Yay for me another 5 minutes just standing at the counter listening to the clerk complain on the phone. The female clerk finally comes out, She rings me up, I pay, then she says oh I forgot to charge you for the printing, annoyed but whatever I pulled out my card, she says I need to pay with cash or check, I told her I did not bring either, she old me she will be charged a fee and she is not going to pay 1.50 fee for me to use my debit card to pay for a less than 10.00 charge. I reminded her that it was her mistake in the first place and that I will cancel my order then. She says fine take the paper. For passport services just go around the building to the post office way better. read more

I appreciate this spot, the people who work here are always patient, helpful, and quick! I prefer going here over the post office. Way more convenient! read more

Sure they provide a convenient way to ship and mail packages but good grief would it be too much to ask for some decent and friendly customer service. They act as if it is a privilege to use their store. Secondly and more important they should be called out for the mark up they apply to all services. I shipped a FedEx letter next day standard and the fee was $58. Went to FedEx site to learn that actual cost was 17.95. Sheesh bit aggressive on the mark up IMO. read more

I think they are more interested in bilking every last dollar from you. I went in and shipped out UPS boxes. They didn't have the tracking number, and told me to call after 5 PM for it. Then they proceeded to charge much more for the same product I've shipped 10 times before from other locations. One of my boxes needed a bit of tape as it was not fully sealed. The person at the desk put tape on it, and I noticed on my receipt a $1.00 charge for "packing materials". $1.00 for 6 inches of tape of their roller, after paying $50 to ship a package. Avoid if you possibly can. read more

Pass on this place if you can! The worst. I went to deliver an Amazon package for return through their UPS service. The woman that greeted me at the front was so rude and intense I told her I've made Amazon returns at probably three or four different local places but I thought I'd give them a try. She asked me questions about tracking #'s and explained her liabilty. I told her other places i use just zap the bar code on the package, give me a receipt, and im on my way. Nope, not this place. When I asked them for a receipt a man, her husband it seemed to me, came out and he was even ruder than she was and told me they don't give receipts. He referred me to their policy up on a board. So much for a convenient friendly local place to do my mailings. Again pass on this place if you can. read more

The lady behind the counter has the WORST customer service that i've dealt with in my life. Every time I enter the store I am welcomed with a negative tone and bad attitude. I walked in the store wondering where she was, and as I was standing there(5 minutes later) I notice she's on the right side of the store. And I know she heard me enter the store so she could've greeted me but instead she chose to ignore me. All I needed was to drop something off and get the receipt. I told her that and she replied telling me to just leave it there though she knew I needed the receipt. I waited about another 5 minutes and she walked away saying, "Just take a picture of it!" in an extremely rude tone, thus leading me to this review. I'd rather drive to another country to get to a better postal annex than go here. read more

Achala is awesome Great customer service I came to get a letter notarized but there is mailing and copying services all around customer service in every department great read more

Rude, unhelpful, not at all accommodating. I needed to print some pdfs from my laptop computer, response "sorry, can't" "You can't print a pdf?". "Send to this email address.". "Can I use your guest network? "Sorry we don't have a network". I can see the guest network "Postal Annex Guest". "Is this yours?" "No". Well sorry Postal Annex, I'll take my business elsewhere. read more

I have no complaints about the service. I just never realized how much I was paying for the convenience. I wanted to mail a small package to Rocklin, CA today. The cost came to $9.63. I don't carry cash and wanted to use my debit card. There is a $10 minimun to use a debit card. So, I walked next door to the U.S. Post Office. The charge was $5.00 to mail the same package. That is a huge difference. I will only use Postal Annex in the future for an extreme emergency. read more

I have used the Postal Annex many times in the past when I wanted to do a quick in and out postal transaction, and was always willing to pay a "little" more not to have to wait in line at the regular post office. However, last week, I was rushed and distracted when I went in and did not pay close attention to how much I was being charged - because besides mailing an envelope, I was also buying some resume paper. When I got home, I noticed I was charged $5.95 to mail a standard envelope. I went right back to question the charge - she said "sorry, there is nothing I can do, it has already gone out......." She said it very flippantly, and did not apologize that she overcharged me by more than $5.00. She did not offer any compensation. In the future, I will go next door to Robertsville Post Office and wait in line to receive fair and competent service. read more