Staff is the best I have experienced at any fast food establishment. Restaurant is clean, warm and neat looking. Maybe the food seems to taste better because of these facts. Try the grilled chicken and cheddar with bacon read more

I got rotten beef. I used to love this place but they changed a bit. Once upon a time they had fresh beef and it was a delicious meal. Now it makes you sick. read more

I happened upon this spot and grabbed a quick basic roast beef and a strawberry shake. It was good. Nothing spectacular and not awful. The dining room was clean, the staff was nice. Not sure I would go out of my way to return, but I wouldn't intentionally avoid it either. read more

Got my sandwich! Looks like half of its missing.... If the sandwich is this mini it's totally not worth it. It's about 4-4.5in long and 2.5in wide... read more

Potbelly - Smoked Ham (1 full order...) - Sandwiches Near Me - Boston, Massachusetts

I've been going to this location for the I've been coming here for the last 5 years since Moving back to Boston from Washington DC . This place has been going on shambles for about a year now, from service to the way they make their sandwiches that barely have anything in them. Today I went there and tried to order my usual sub, or, as Potbelly calls them, sandwiches. Today I wanted a chicken salad sub, and the lady kept asking me if I wanted a salad. Kept telling her no a chicken salad sub. A coworker who came in and corrected me then said we don't make subs, we make sandwiches. I'll give her that. But my point is that they have someone who doesn't understand English very well and taking your order, so if you make the mistake of calling a sandwich a sub, chances she might understand and think you want a salad. another lady who seems to be pregnant sitting down, then tells me you can leave the doors right there... I feel bad for this place. Time will tell. I will not be going back to this place ever again. I'll start going to Al Cafe for sandwiches now or going to another location, even though this is less than a mile from me. I'm highly upset... every one buy the lady making sandwiches We're sitting down so no one have the patience to just take over what the lady didn't understand to make it easier for the customer... When I used to be in this industry even if the customer was wrong I always had the customers right attitude.... read more

Best meatball sub I've ever had ! Just WOW! Everything on the menu I've tried has been GREAT but that meatball , gotdamn. Go try it and let me know! read more

Was disappointed. Ordered the BLT online and added Cheese and Mayo using their buttons to specify. Showed up 10ish minutes later and the place was empty, mine was the only To-Go on the shelf. However, it was missing the cheese and mayo. Unfortunately didn't discover this until I got back to my office and their website said to call the local store if there was a problem with your order. Didn't bother because I didn't have the time to go back. Just wish I could've gotten reimbursed the few bucks to add cheese. Seems silly, but I paid for something I didn't get, which always sucks. read more

When this place first opened in Braintree the subs were fresh and hot and excellent... I don't know what happened but the cold cuts were slimy last time I ate them and the sandwich was disgusting. Need to hire new staff and better management. read more

I will admit, the staff here is super friendly: always have smiles on their; however, for a place who caters to the lunch crowd in downtown Boston, I do not believe that is a huge factor. This place is decent for lunch, it is worth a try. Maybe you will find something that you love...but most likely, in my opinion, there probably will not be. And a couple weeks later after you tried it once, you might say "hey where was that one sandwich shop we went to?" Basically, this place is not super rememberable, nothing special about it (unless you consider the ability of adding bacon and extra meat to be special). Overall, I feel like there are better options especially in downtown Boston. read more

The shop itself was not bad. The line moved fairly quickly, and the sandwich was tasty. My only concern about this place is if they are following all the food safety procedures. I went there a few days ago to have a quick bite before returning to work. Everything seemed in place, the shop was clean and the AC was working. As I got closer to the counter where I could order I realized that there were two men taking the orders and making the sandwiches. A few other people who were working there seemed to follow all the food safety procedures, covered hair, gloves, etc. However, one of the servers, who is directly responsible for putting the food together was a long bearded man that was not wearing a beard net or any sort of protection, so any hair could fall in the food. That felt extremely uncomfortable and shows a level of lack of professionalism in this place. I am not planning to go back there after what I saw. read more

On a quick trip to Boston, we were determined not to eat anywhere we could eat at home. Originally walked right by, but they had me at "hot sandwich" so we went in. Sandwiches were delicious. Hubby had a toasty turkey and I scarfed down the Pizza Melt. Warmed us from the inside out. Friendly service, yummy food- doesn't get much better. **Don't walk by!" read more

Convenient location especially during the lunch hours if you work in the area. Food 3 Stars, Service 4 Stars. Food Quality The quality of the sandwiches is nothing to write home about they have 2 sizes a small and 9 inch large. The sandwiches have a good distribution of heat and melted cheese so at least they are using a quality microwave or toaster. The food itself is standard. Meats don't stand out as being especially noteworthy as good or bad and melted cheese are consistent don't have the overly waxy string to them. Customization is minimal and menus are simple to keep the place efficient. The menus represent a standard sub shop no special here. Service For a afternoon takeaway service is actually good and more the acceptable. It's not 5 star restaurant, but the lines moves quickly and staff are prompt and polite. The greeter is definitely make this operation run efficiently and gives this place an extra star. Interesting Facts They use surface tablets. It's rare application of this Microsoft product. read more

Potbelly - Ugly picture of a eaten sandwich. That's on me. - Sandwiches Near Me - Boston, Massachusetts

still waiting on a refund upper management is horrible, clearly doesn't care for their guest if I could give 0 stars for how bad they have neglected paying me back I would. read more

Started of my experience by no Mac and cheese left, and it was noon time, not sure how you run out that early in the day, but that wasn't a great start. Next, I asked to do the chips and a drink deal with a crush and their chips, and they stated I could not use it with an orange crush because it's not coke. I said the crush and the coke are the exact same price, what's the difference in what I pick to drink, and they wouldn't let me get it. It was my first time and I was excited to try it but the staff wasn't very friendly or willing to work with me on my drink issue so I only got a sandwich without any drink or chips, with no side to my sandwich the overall experience was sub par, I probably won't return to that location read more

I ordered a steak bomb and was the worst food I ever eat. the serve me old bread, cheese not melted and the steak taste like a trash.

I come here about once a week, since it is close to my office. But Im not sure why. The service is always terrible. Whether it be for breakfast or lunch. I usually place my lunch order online, only consisting of one sandwich, maybe a bag of chips if I go crazy. The online order system always quotes about 30 minute wait. Ok fine. No exaggeration, every single time I go down to get my sandwich it is never ready. You have a half hour to make one sandwich and it is never done. I never get an apology, maybe a "free sandwich for your next visit" coupon would be slipped into my bag, but that's it. Id much rather a verbal apology. For breakfast, in order to even order your food you need to wait for the staff to stop chatting among each other or doing prep for lunch. However today, I waited for her to finish her conversation to her coworker about the gym and I asked for a breakfast sandwich. I was quickly cut off saying "we're not doing breakfast today, we don't got no eggs". A few issues: 1. Put a sign up, that's why people are here at 8am, for breakfast. 2. You could have paused your conversation to tell me that when I approached the counter. 3. It is "we don't have any eggs" not "we don't got no eggs" 2 stars only because the food is decent. read more

I have previously been to this Potbelly's only because it is convenient and located in the building where I work. I find that the prices are very high for the undersized sized sandwiches that they serve. I ended up in potbellies today because my favorite sandwich shop was closed. There were two people in line ahead of me and I could see at least three people working behind the counter. I stood in line behind the two people for about 10 minutes without moving. I'm not sure what the problem was but I assume they were filling orders that were placed on line. I am not one to stand in line ignored or tolerate poor customer service. So, I decided to take my business somewhere else. If you don't mind standing in line and being ignored and you like your sandwiches small and overpriced, then this potbellies is for you. read more

Worst experience ever. I will never go to this place anymore. They have this BIGS Flats promotion tricked you to think only 20 more cents to get big flat breakfast sandwich, but actually overcharge you a couple bucks for the sandwich. A couple more bucks is no big deal, however, this is how they make me feel uncomfortable. Think about how much they make on all the people who are tricked everyday. Worst experience. read more

Second visit to this location. Returned because the first time was a great experience. What a difference a month makes. I ordered the farmhouse salad and asked for just romaine instead of the romaine/spinach mix. I was told no because it is pre-made that way. really? You don't have romaine lettuce for sandwiches that you can cut up? When I was asked the dressing I wanted, I asked what she recommended with it. I was told, it doesn't come with anything so pick one and she pointed to the dressing list behind her. Finally I get to the register with a salad, a dressing, a bag of chips and a drink. Cashier takes my car, swipes and that's it. I had to ask for the bag. Rudest lunch crew I have encountered in quite some time. I usually go to Cosi but thought I would switch it up today. I should have never strayed from a good thing. Will never go back! read more

I love this place. Been here a few times and their mediterranean sandwich is awesome (I'm glad it's permanently on the menu instead of just being a "new item")! I love that this is also super close to my office. Their sandwiches aren't huge, which is probably a good thing because I would attempt to eat the entire thing no matter how big or small it is because it's so tasty. One time I was here the person putting cheese on my sandwich before sending it through the toaster messed up (put cheddar instead of feta). So they had to start that part over and I had to wait a bit -- but what happened? The manager (I think his name was Tony) apologized and gave me my sandwich for free because I had to wait extra long for it. Most places won't go the extra step of comping whatever they originally messed up, but he did it without even hesitating. Great customer service! Go give them a try! read more

Probably the best sandwich place in downtown Boston. The service is fast and consistent, as is the food. I honestly don't get why people really rate these downtown "fast food" joints on the quality of food. Basically I work here 5 days a week, 52 weeks a year, and then several years, and I have a rotation of places to eat for the sake of variety, not quality. This place functions well for variety. The menu is varied and there is a go-to sandwich for nearly every taste. The soup isn't bad, neither are the chips, and the portions aren't so big that you get a food coma the rest of the afternoon after eating here. Overall five stars because of the consistency--I know exactly what I'm getting before I come here. read more

Jennifer is absolutely amazing! Great customer service and food was great. Definitely one of the best potbelly locations

So I've been coming to this place for a while now. They don't have a bunch of locations but the few times I do go they're always great. I went here yesterday for lunch and got the Turkey Swiss. I got lettuce, tomatoes, mayo on my sandwich. I got avocado which was $1 extra and bacon which is $1.60 extra. Although they do charge a lot extra for the bacon it is well worth it because their bacon is out of this world. The avocado is good too but I'd only really recommend it if you love avocado. I also got a strawberry shake (they were out of yogurt for the smoothies :( ). The shake was decent but drink it quick before it melts. The service was decent, even though I was surprised to see only two people working the store, but they sure did make it work. read more

Potbelly - Turkey Swiss with Strawberry Shake - Sandwiches Near Me - Boston, Massachusetts

I came in on a weekend for the first time after walking by many times. Note: I have not been to Potbelly during a lunch rush but I love sandwiches and they are the one thing that is tough for me to give up in any effort to eat healthier! I tried the Italian, which although it's a pretty standard sub, it's my favorite. I got hot peppers and Italian seasoning along with all the usual veggies. For a small it came to just over $7 which isn't bad because the bread and ingredients are fresh. I like that this place is open past lunch hours, since a couple of places in downtown are only lunch places. read more

Great Potbelly location, right on the bottom floor at a main walking intersection. Even during peak hours, they handled the rush well. An employee stood at the head of the line taking orders on an iPad, eliminating a bottle neck. It took about 3 minutes from ordering to walking out, and the sandwich was quality (though overpriced for what was on it.) Quality at Potbelly is dependable, even if there's nothing too special here. read more

Fantastic food and service. Wanted just a small bite to eat while walking around Boston. It's a great sandwich shop. We'll be back!

I will never order from here again. The quality of their sandwiches has gone completely down hill. I've ordered several times clinging to hope that they would figure it out and turn it around. Each of my past 3 orders were incomplete or missing an item. Most recently they put RAW bacon in my sandwich. NEVER again. read more

Solid sandwich shop with very good milkshakes. I've really only had a few different things here like the Grilled Chicken & Cheddar, and the TKY, which are both good options. I like how they have the calorie content displayed, and several lower calorie options. Line is always quick, and the prices are reasonable. Only aspect I don't like is the ordering process, which always feels aggressive with their scripted questions for add-ons as they move you down the human conveyor belt of employees. It can even be a little intimidating the first couple times. read more

Terrible customer service. Everybody looked completely miserable. Person making my sandwich looked like I just kicked her dog. When I was charged at the register I asked to confirm on the pricing. The girl either lied to my face or didn't care enough to actually check. Ended up paying more than was advertised on the menu. Sandwich was ok. read more

I usually don't like pot belly but we decided to try it here in Boston. It was so good! The sandwiches are toasted and the meat was really good. We got the ham, turkey, and Italian. Recommend it for sure! read more

Good food Great service & live music Front door just SUCKS, though. read more

Good sandwich otherwise this'd be a 1. No one seems to care about you or their job for that matter. Especially Andrew- what a superstar. Took 12 min to get a sandwich cuz no one but the manager who was busy making milkshakes could cash me out. Never again. read more

I went to Potbelly's for the first time today and I have to say that the employees are SO nice. The broccoli and cheddar soup and turkey sandwich I ordered were also good but I was completely blown away how nice the employees were. The prices are also reasonable, my half soup and sandwich only came out to about 7.28 with tax. read more

The sandwich I ordered (the grilled chicken and cheddar) was small, bland, and dry. In fairness, I didn't request any toppings (e.g. lettuce, hot sauce, mayo). Not super expensive ($6.30 including tax), but definitely not a deal given the size and quality of the sandwich. If I end up going back for another sandwich (or salad), I will update the review. At least the location is relatively convenient. read more

Talk about a disorganized mess. They got my sandwich wrong and they were missing most of the toppings I asked for. Don't know if they rolled out the B team today or what, but absolutely terrible. read more

Sandwiches are good but pass on the salads the quality of product is low and not fresh at all

As seen in other reviews. The food is good and the line moves quick but they do not follow food safety procedures. Nobody wears beard or hair nets and my wife had a piece of hair in her sandwich. The woman putting my food together was using her phone then proceeded to make my sandwich without changing her gloves. read more

Great place , walking around federal hungry and not a subway , Cosi or panera fan I was looking for something new . Happened to be checking out federal building when I saw they had a Potbelly . People were always friendly and smiling and not robots afraid to chat . Was great and the food was amazing as well as my smoothy ( oreo strawberry ! ) and then Inoticed they had another enterance on Devonshire st right around the building . Had live music , great smell and clean . I will be back ! read more

Potbelly - Sandwiches Near Me - Boston, Massachusetts

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The best sausage, egg and cheese ever can found at this place which had a comfortable old fashion like setting. It was kind of disappointing to find out at the order desk there was what looked like one style of bread what looked like a small soft sub roll in either white or wheat.. But they toasted the bread and it came out delicious not to mention my choice of toppings. read more

Stopped by Tuesday afternoon around 2 pm for a late lunch. My sandwich was good, but I'm really here to compliment the staff. I have never been in a chain restaurant or to-go shop that was so immaculately clean. Table tops and floors were spotless, as was the bathroom. Noticeably so. Kudos to the staff at this location for maintaining such a high level of cleanliness. I was pleasantly surprised and impressed - thank you for taking such pride in your work. read more