Yes, I know, Potbelly is a chain but this is in the downtown area just a few blocks from my hotel and I want a sammie... It was welcoming and friendly atmosphere... The day crew was spot on their game and the bread was fresh... I went with the Italian and added the potbelly peppers with the garlic aioli spread... Stupid delicious with some heat!! I would recommend easily!! read more

it's a chain restaurant. The sandwich was fine but my biggest complaint is the app. it stinks and I had to pay more b/c the coupon on the app could only be used in the app. It's better than subway but overall a meh sandwich shop. read more

Visited this Potbelly for a lunch and I didn't feel very welcomed u till I got to the gentleman adding toppings to my sandwich. The First Lady asking for the sandwich topping was not welcoming and appeared bothered she had customers. I also had to repeat my order 3 times and she got mad when I said it louder the third time. The gentlemen adding my toppings was very attentive and engaging and even apologized for the other co worker. At the register the cashier appeared mad I asked her to look up my rewards and for a bag it simply was an unpleasant experience to say the least. Nonetheless I was really craving potbelly as I don't have one locally and miss it and the sandwich itself didn't disappoint I just wish it was served with less attitude and joy. read more

It's always a hit or miss experience ordering from this potbelly's, they have gotten my sandwich orders purchased through DoorDash wrong on multiple occasions, however, the food is always good. Fresh, soup is hot, sandwiches are delicious. Just stop putting mayo on my sandwich accidentally and it would be a 5 star. read more

great food and service! shout out to the worker with the dyed pink hair, very kind and amazing vibe.

Good sandwiches. Speedy service. But it is still a large national chain so take that as you will. Would recommend for a quick grab and go however this location does get busy and have seen some interesting homeless people wander around inside before. read more

Easy pickup, street parking (paid), friendly staff. Delicious sandwich. Nuff said. read more

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Great service and even better food! Managed excellent! Very clean! Fast and friendly staff! Go see Cholena! read more

Food is GREAT. Always to go. People are kind. Everything is fresh. I recommend pot belly chicken with the works to all. .... And they are fast. Nice atmosphere! Going there today. read more

My orders are always right and delicious. Great place to eat every day. Great soups has well.

First time here and it will be my last.Terrible service. Came in. Staff was busy getting a big order/orders ready . One staff member busy talking to a friend. Person making sandwiches could not care any less about customers and was impatient with a first time customer. Staff at register did not know what they were doing. I had to ask for my receipt . I ordered a soup which never came. I just got my order and left. The sandwich was just "meh". read more

I know this chain has been around a while but somehow I had never tried them until this past weekend. I had a few people at my house and we decided to order in instead of going out for a late lunch/early dinner. Everyone seemed pretty set on sandwiches and one person in our party was set on a Cubano and another was hopeful for soup. With the varied taste of our group of four, this spot seemed to best fit the bill. They temporarily have an Cubano on the menu and they have a variety of soups. I was in the mood for a turkey sandwich and went for their turkey avocado, which comes with cucumber, avocado, swiss, turkey and your choice of other toppings/condiments. I had a little mayo, mustard, lettuce, and tomato added. I got it served on their multi-grain bread. I somehow missed the memo that all of their sandwiches are toasted. So, something to note--the bread is toasted! All in all it was a good sandwich. Oh! Once final note: one of our group was hopeful for a milkshake--they also have those! He very much enjoyed his cold brew shake. We were able to order delivery and it came swifter than anticipated much to the delight of all. read more

Ordered online and my order was ready when i arrived. Got back to work to eat it and the sub looked disgusting. First of all the pic i uploaded with my ingredients didn't match what was on the sub as u can see on the 2nd pic. Clearly someone didn't read my order or didn't care and threw it together. I didn't order deli mustard or onions. I had too much lettuce and I asked for light. I had maybe 3 hot peppers. My bread was very soggy with little to no chicken. Wasted 11$. i won't ever go to the location that's by the old grand on Wisconsin. Very disappointed! Don't waste your time or mo read more

Potbelly - What was supposed to to be on my sub - Sandwiches Near Me - Milwaukee, Wisconsin

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Sandwiches are on very nice bread & horse radish sauce is great. Not a tall- stuffed sandwich. Downtown prices. Good selection of fountain drinks. read more

Terrible service! Ordered an Italian sub...when I got home my 'sub' had only meat, no lettuce or tomato or dressing...just meat. who ever heard of an Italian sub with no lettuce, tomatoes, dressing?! Several of the employees were just flat out rude! read more

I was just at the potbelly in oat creek. I had never been before, but always wanted to try. I ordered my sandwich and told the girl I wanted lettuce, tomatoes and mayo. She told me I had to go in the middle to order that, not in the nicest way. I apologize and said oh I've never been here before. She got a bit nicer. So I waited in the middle. Guy ask me if I hade the turkey I said no I have the roast beef. He tells me it already at the checkout. So I go to the checkout and ask the girl if I got what I wanted on my sandwich, she proceed to tell me I was supposed to wait in the middle and ask for that in a are you stupid way. I tell her I did wait in the middle,.she tells me that I didn't wait till it was done. Can someone tell me how it wasn't done if it was at the checkout? I told her to keep it. I am not paying for people to be rude to me. I guess I won't be trying potbelly. Not going back that's for sure. read more

Potbelly's is once of favorite sandwich shops and the sandwiches are always so good. service is always fast as you want it from the time you order, ambiance is nice feels just like a potbelly. read more

I guess this may be a one off... It was one of those in a hury days, and I popped in for just a bowl of soup. One person in front of me and at least 4-Employees... I went to the cashier to ask for a soup and the 3-employees were engrossed in conversation. So much so they didn't even look up to acknowledge me... As I was in a hury and waited about 3-5-minutes total, and then just left and went to the Subway across the street. Probably should've just done that in the first place. Maybe next time my experience will be better at Pot Belly's... I'm just not willing to find out after the cold shoulder I received. read more

Ordered a 'skinny' BLT from here. It came with ONE piece of bacon on it (skinny is supposed to relate to the size of the sandwich, not what's in it). Are you kidding me? Complete waste of money. Also had small baked potato soup which was pretty good. Still, with a crappy sandwich - aren't they a sandwich shop - I'm not inclined to go here again. read more

fi you love throwing food away you will LoOOooOOVE this place. Why do I come here why do i do this to myself. it's like, this place or Subw*y but those lads are Sauce Freaks so, I guess I alternate this crap?? Potbelly can't customize a sandwich even if their lil conveyor belt's life depended on it. it's so sad to be like "No Chicken" and then open 'er up to all this grey shiiiii mashed into the bread. like Oh my God, i can't even look at that. Is this boiled? Did it come from a can. I'm not a pro MEAT JUDGE but damn. Am I going to return it? abnd risk having hold the door open for DAVD GRUBER again? if david grubber's sandwich is wrong does he take it back?? what if he gets tuna, i bet he gets tuna. lol. i think the staff cant read the lables, no offense. like sometimes it will say "No ______" if you don't want ______ on your crap. But sometimes it will only list the items you DO want on there so they can't tell that they're actually supposed to leave stuff off. like it's not their fault really. you either say "no this" or you list what you want on, you can't have it be a combination because that is bonkers nonsense. also the website is broken like 65% of the. . time. this place shoud add a build your own option with all the things avilable. like jus let me put hummus on my sub even if it's not the meddaterranean. let david grubbie get all the meats + tuna combined if he wants to be so gro$$. read more

We had Potbelly where I used to live, but I never ate at one until I moved here. Since then, though, it's become one of my favorite sandwich chains. It's no fancier than most of them, but the decor seems a little cheerier, the small details a little more on-point. And they seem to really value friendliness in their staff. I could just as easily write that about either this or the Prospect location. Their employees are really quick with a smile, but in a way that seems genuine and not forced or fake. I even hear tell that the downtown location has live music on occasion, though I've never checked it out. Plus I really like the food. I like the toasting on the sandwiches. I really like the hot peppers. I like how the soups are steaming-hot when they come out (particularly on a cold day). They also have shakes and desserts that look pretty promising. The only thing about the downtown location is I wish they didn't close so early. But it's good for a tasty, budget-friendly lunch when I'm downtown shopping. read more

Potbelly - Hot soup on a winter day - Sandwiches Near Me - Milwaukee, Wisconsin

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Best customer service I've ever experienced from a Quick Service Restaurant in Milwaukee. the shop has good food which brings in a large crowd over lunch when I typically am there, but the line moves fast. Overall positive experience. So positive that I felt the need to download yelp and leave a review after today, which has been one of many great interactions. S/O to the people working there. read more

Always delicious, had a crappy breakfast & Potbelly rescued me. I always have the Wreck, can't go wrong with it! Might not get the spicy peppers tho next time & extra pickles! read more

Potbelly - Wreck and mesquite chips - Sandwiches Near Me - Milwaukee, Wisconsin

I really enjoy eating here. It's good food that is fast. Apple walnut salad is great as well as the turkey avocado sandwich. Yum!

Staff was friendly but quality of sandwiches was a bit disappointing. We had ordered the cuban and the pulled pork sandwiches to split. The cuban was just okay. A little light on the sandwich toppings compared to other location. On the seasonal special pulled pork, way too much BBQ sauce and also it was served cold even though it was ran through the oven to warm. Weird. Finding parking to get to this Potbelly location proved to be a challenge as well and we didn't have any luck finding street parking nearby. We ended up pulling into a parking garage for hourly parking starting at $5 an hour. Sheesh. We decided to call the shop and they said they do validation for the mall parking lot so we moved the car over there and walked over. But upon exiting, when we pulled out of the garage with our validated ticket, we still owed $3. Sigh... I guess better than $5. Too much adventure just to get a dang sandwich. I'd pass on this location. 'Til next time. read more

Service and food was great. The staff was friendly. Dining area and drink area was clean. Prices was very reasonable. I would differently eat here again. read more

The food was ready very quickly and the employees were very nice. If I could give them 6 stars I would.

Bad customer service if you order on line and pick up time is 9 you be lucky if you get it at 10 they just do not care

Great food but I spent my entire 30 minute break there. I was the only customer to ther three employees and I just stood at the front of the line for 5 minutes and then waited the next 10-15 minutes for my one itembefore I had to abandon it and sprint back to work. Great food, the worst service I've ever experienced (none) read more

There was lettuce on my PB&J? Like, kind of a lot? Nasty. Quality check must have been on the back burner for whoever made it. Just honesty.

Good food,good people, fast and curtíos never had an issue my favorite is the wreck on flat

Was at the riverside theatre for a concert and I grabbed one of their sandwiches. It could just be because I was cold but it was delicious!!! Would recommend! read more

Popped in for an afternoon take-out. Decent options for sandwiches and pretty clean on the inside with lots of booths and tables. The guy who took my order also made the sandwich and took my money. The assembly line configuration with the toaster was a lot like Quizno's. Chicken and cheddar on a wheat bread with the usual toppings including tomato and lettuce and cucumbers. I skipped the mayo and went with just vinegar that was applied liberally (maybe he wanted me to say "when"?). It's A-OK. I think it's way better than Subway. read more

For some strange reason I have avoided Potbelly, assuming it was just another Subway/Quiznos-style chain. I was so wrong! I have wasted months of lunches by my blind stereotype. I have only visited the shop on Wisconsin Ave across from Mo's, but there is another in Bayshore Mall that I will now need to try. So, what did I like about Potbellys? Let's start with the service. Noon on Wisconsin gets very busy and the line starts to snake through the shop, so a person appears from behind the counter and starts taking our orders in line! Despite a dozen people in front of me, I got through the checkout line in less than 10 minutes. The atmosphere! Everyday at lunch (from my 2 visit experience, anyway) there is a musician seated on an interior balcony playing music. What a relaxing break from the busy workday! Although there are a lot of people in this small shop, it is not noisy because everyone is enjoying the music. Way too cool! The food! I have to admit that I ordered the same sandwich 2 days in a row because it was so good (the mushroom melt "skinny"), but both days I was with a large group of friends and everyone raved about what they had ordered. There are 4 choices of "skinny" sandwiches which I love because I don't like to stuff myself at lunch. There are many topping choices including delicious spicy peppers which really set the mushroom melt skinny to the absolutely fantastic level for me. They have Zappo's potato chips (which are the best in my opinion), large deli pickles, homemade soups... I will definitely become a Potbelly regular! read more

Best sandwich ever. I never miss an opportunity for my Potbelly fix. I will walk through the rain, sleet or snow to get to my Wreck sandwich. I love that the line always moves swiftly and the people who work there are super friendly. At this location during lunch, they sometimes have musicians to entertain the suit-clad crowd. Love it! read more

Potbelly - The wreck in all it's glory! - Sandwiches Near Me - Milwaukee, Wisconsin

The sandwich was bad and nothing like the pictures. They didn't send the soda. One of my worst orders

I'm currently staying at the Hampton Inn and this place is just right across the street from it. I decided to grab a sandwich here instead of Subway and I'm glad I did. They have great toasted veggie subs at a reasonable price. I ordered the BIG Vegetarian sandwich with everything on it except mayo, onions and pickles and I was very satisfied. I love that they toast the sandwiches much like Quizno's, but Potbelly is better in my opinion. They also have unique drinks in the fridge and zapp's chips which is my favorite. It's a nice cozy place. Someone mentioned that they have a musician that plays during the lunch hour, but he wasn't there when I got my sub. Maybe he took the day off. read more

Thought it would be cool to use the online ordering and save myself the 30 minute walk-wait-walk roundtrip. Unfortunately it took well over an hour for my sandwich and it was 20 minutes after the latest delivery time. Even worse it didn't taste as good as it does when you eat in. I'd go there again, but will skip the internet ordering. The lousiness outweighed the convenience. read more

Staying in Milwaukee and it was raining so we didn't want to go out for dinner. My wife ordered the potato soup and liked it quite a bit. My daughter got the Italian and said the mustard was a bit spicy but that's her issue more than the restaurant. I had the meatball and it was really good. The chocolate shake was also good but a bit pricey for the size. All in all we were all full and happy with the food and the delivery. read more

Potbelly has great sandwiches but I would not recommend using them for catering. We placed a lunch order for a offsite meeting for 30+ people through the Potbelly website and their catering team. Paid, had confirmation number and receipt. Unfortunately the order was NOT filled and we had a lot of hungry people when the lunch never came. This left us with very limited options to feed a group of this size at the last minute. Calls to the Potbelly catering number provided went straight to voice mail. I started calling the local Potbelly stores and they had no record of our order. The local shop did offer to fill the order but indicated they would need about two hours and additional time to deliver as they only had two employees working. The catering team did provide a full refund and apologize, they offered a few free sandwich and cookie coupons for our "inconvenience." Again, good food but large group orders don't seem to be their forte. read more