My wife and I went to the location, now I showed the guy wanted I wanted from a previous order I did via Ubereats but from another location. This guy did my sandwich like he was scared to touch the ingredients. I could the grilled chicken, not many. The lettuce was worse, so little, then the onions were just strings. The bread was toasted well. I asked for jalapeños which wasn't even that much. In other words: the place I ordered from via Ubereats did a much better job. read more

Let me just say this is a hidden gem only on the East Coast that I wish was all over lol. I started my trip with Potbelly and ended my trip with Potbelly. I love the sandwich meals which I think are affordable and filling. I had the turkey sandwich meal which was only $7.99. Then the receipt had an option to do a survey for a free cookie. I had the double chocolate chip cookie which was moist and good. On my out of DC I grabbed a meal to go to eat on the plane and it was just as good. People on the plane asked me where it came from lol. The ambiance of the restaurant is a sandwich shop but clean and nice. The staff were so friendly and welcoming. Will come back when in town. read more

Close and convenient location. The service can be hit or miss. My recent visits have been ok. Lunch is always busy. I've still had to wait when arriving at or after the scheduled pickup time. I used to come for breakfast during the pre-pandemic days, but they start at 8, and I'm usually at work very early. Maybe one day again, I'll try their breakfast. I use their app for the rewards program. read more

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Was great! After seeing the museums, a short walk here was a great idea. Chicken salad sandwich, avo turkey, and a few kids meals hit the spot! The staff was great too. read more

Visited this location on Wednesday and the service was excellent. I was greeted upon entering and the manager prepared my sandwich. It was delicious. Also the line was moving cutting down o wait time. Excellent service, very professional!! read more

I have never enjoyed a sandwich as much as i did this one. A hot bacon lettuce tomato and avocado sandwich. They make it fresh in-front of your eyes. The location is so cute with enough seating and such friendly workers. Perfect spot for a simple lunch. read more

Potbelly - BLTA - Sandwiches Near Me - Washington, DC, District of Columbia

Walking in felt like I was struck with a heat wave. It was really hot and stuffy probably because of the open oven design. The ceiling fan did nothing but to circulate the hot air. Came here mainly to finish up on some work. Wifi strength was pretty good. There is a decent amount of seating (see pics). But the tables were sticky. There are also a few tables outside. The staff were not particular friendly and random times they would just start shouting. Eh decent spot in DC for working out of. Can't say I would come back. read more

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Good spot. Great location. Staff were very friendly. I'd come back! I wish we had them where I live. read more

I had lunch there today and the service and food met all expectations of what makes Potbelly's a great sandwich shop. I wished I would have asked for the young lady's name who was working at the cash register, because she was extremely nice and helpful. I asked for a cup to get tap water and due to her concerns for the quality of DC's tap water, which I can relate to, she told me to get a bottle of water on them, which was very thoughtful and nice to witness. Outstanding job to this Potbelly's and the entire staff! I would highly recommend this location. read more

I popped in quickly to grab sandwiches for hubby and myself. The staff was very friendly and patient with the "newbie"! I had the Mediterranean and wow! The bread was perfectly crusty and soft. The chicken was delicious and all the ingredients just went together well! Probably going to have to go back before we leave!! read more

Potbelly - Mediterranean - Sandwiches Near Me - Washington, DC, District of Columbia

So I tried to order ahead using app said it didn't go through "something went wrong" tried it again and same message. Gave up but 2 hours later got debit for meal on my account so o called store sure enough it went through. So I go pick it up bring it home and WRONG sandwich! Giving up! read more

Volleyball tournament in DC and was starving. Walked past this place and decided to duck in. Never been to a potbelly ever, don't have them in NC that I know of. It was pretty good. Soup and small sandwich for us each. Was one of the cheaper places we ate on our trip. The place was busy, had to wipe off our own table, but that was ok. read more

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Excellent service - the staff was really nice. Spacious and inviting restaurant and I loved the food choices. Coming from CA, I found the prices to be reasonable. The skinny cut was more than enough. I will definitely be back! read more

Popped in for a light dinner and they have so many options, particularly sizes and combinations. Great service and tasty toasted simple rolls. Thank you read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

I would give negative stars if I could. I ordered a farmhouse salad through the mobile app, but instead, I was given a bowl of shredded lettuce. I have attached pictures of both for reference. When I requested a refund, I was told that one was issued, but I never received it. I had to dispute the transaction with my bank. This whole situation left me hungry and inconvenienced, and it was a waste of my time. When I emailed I got no response and when I went back to the store, I was told that they did not have the necessary ingredients for the salad, so they thought that shredded lettuce would suffice. read more

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This is the closest Potbelly from my office and I actually go there often for lunch. Most of the time, I have the Power house salad which has grilled chicken breast, baby spinach, cherry tomatoes, very little avocado, hummus, chopped boiled egg. It is my favorite. Today's Power house salad looked and tasted really good. Thank you to the gentleman who made it for me today! You did a very good job! read more

Potbelly - Power house salad - Sandwiches Near Me - Washington, DC, District of Columbia

Heartwarming experience today! I walked back from a meeting today and stopped at Potbelly to get my favorite milkshake! As I was there, an unhoused woman came in and was rummaging through the trash. The manager of the place asked her if she could make her a sandwich and the woman shook her head yes. She kept going through the trash but then left. The manager gave the sandwich to one of the employees who did one of those jump-and-slide-over-the-counter moves and he ran down the street to give her the sandwich. I was feeling a bit down (hence the walk and milkshake), before I went in, and I left with just tears of hope and so much optimism about people and the future. Thought I'd share! read more

Visited last Wednesday and ordered lunch through the app to get my free cookie. However, I would avoid this location during the lunch rush because they clearly cannot handle to-go orders on top of the normal crowd. When I finally got my order it was 20 minutes past my pickup time given when I ordered it...and to top it off, my order was wrong. Instead of complaining about the order I just ate it because I didn't know how long it would take to remake it! I ordered the chicken mozzarella flatbread without the balsamic sauce. However, they didn't bother to read my request and still included it. The sandwich was tasty aside from being drenched in the sauce. I also tried the chili which was good but less appealing after watching them pour it from a plastic bag...I guess I wanted to feel like it was a bit more homemade than that but I shouldn't be surprised these days. The chocolate brownie cookie was delicious and definitely the best part of the entire meal and it was free! I guess what I'm trying to say is, I probably won't be back unless I'm getting a free cookie...especially not at lunch rush unless I have all the time in the world. read more

It's good. Not eaeth-shattering fantastic, but good. I went with colleagues during the lunch rush, so we had to wait in a line, but like all Potbelly's, this store keeps the line from interfering with the door or seating. There isn't much seating at this location, with only a couple tables and rail bar seating the length of the narrow shop. I got a classic turkey sandwich, so nothing special, but the bread was toasted to a pleasant crunch and the cheese was hot and melted. It's exactly what I wanted, so again, good. If you've never been to a Potbelly's: you make your basic sandwich order from the menu. After that, if you have something that gets toasted, then you tell the person behind the counter what veggies, sauces/oil/seasoning you want. You can also get salads, cookies, or amazing milkshakes at the chain. read more

What's not to love about Potbelly Sandwich Works? You can get a decent lunch made fresh to the order and a drink for less than $10! Walked into this location at the peak of lunchtime, saw the line and almost walked out. Amazing, the line moved pretty fast and I got my food in less than 10 minutes. Ordered: - THE WRECK (Regular Size) - Packed with salami, roast beef, turkey, ham and Swiss cheese for only $4.50 - Also ordered the Cherry Blossom Shake I am so tired of the Subway menu that it is refreshing to see something else being offered at the Potbelly. Now... I just wish that they have this in California! Would have given it a 5 stars if it wasn't for its location. Indoor seating is very limited and good luck finding the restroom at this location (It's located at the main building by the elevators) read more

Potbelly - The WRECK with Cherry Blossom Shake - Sandwiches Near Me - Washington, DC, District of Columbia

I arrived during the estimated window when my order would be ready and the store told me that someone must have taken the order. So they made another, but I still had to wait at least 10 minutes. I'm guessing someone stole my order since they leave the orders for anyone to pick up and don't check who you are. read more

Great job to Denise for her customer service and a great sandwich. There was miscommunication on toppings and Denise quickly addressed the situation and went above and beyond to ensure that the next sandwich was perfect and the drink. I was surprised when I called in and reported the issue and she stated it was no problem and said she remembered the order. How is that possible out of all the orders that come in? When I went in to pick up the order, she remembered me even though she did not know what day I would come in, the time, nor what I looked like. I was super impressed and thought she was a great representation of the company. The stuffed sandwich with all the condiments was the best. I appreciate the quality service!! read more

Very well located shop that had my order ready and correct the one and only time I've visited. Mobile order pick up is near the entrance which makes for an easy grab and go without any fuss. I'll be returning to this location! read more

Just out on a stroll through DC, had the crave for ice cream or something cold and refreshing. Walked pass "Potbelly" saw this small shop and stopped. Not sure of the young gentleman that was working but was very nice and inviting. Made my order; a strawberry and Oreo shack with a drizzle of fudge!!! Quick, simple, tasty and refreshing!!! read more

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Just a place to grab a sandwich and go. I first time I tried potbelly I was impressed, wow finally a fast subway substitute!! However, this place was underwhelming compared to other potbelly places. My sandwich was covered in hot peppers, masking all the other tastes of the sandwich. I asked for all topping but didn't expect them to give an excess amount of spice. They also wrapped the sandwich extremely sloppily. Upon opening the sandwich seemed to explode. I had to put back some toppings so the pic doesn't look like a mess. Overall, would not visit this potbelly again but another one nearby. read more

Potbelly - Italian w/ all toppings - Sandwiches Near Me - Washington, DC, District of Columbia

what. usually potbelly is OK. but wow the sandwich I had today was miserable. It was an italian with a ratio of iceberg to meat of 99/1 it felt like. basically had an iceberg sandwich for lunch today and was hungry an hour later. see my picture. terrible. i don't care if the cookies are good. read more

Potbelly - I ordered the iceberg, I mean Italian sandwich - Sandwiches Near Me - Washington, DC, District of Columbia

Food seemed fresh but an employee seemed to be bothered to serve customers. Nice outdoor seating.

Crowded during lunch? You bet. Line moves quickly? Definitely. Not the best sandwich place in the area, but within reasonable price range and eons better than subway. Don't let the long line scare you, you won't be in there longer than 10 min. The quality here is just as good as other potbelly chains. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

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What more is there to say about Potbelly? Tasty sandwiches, tasty prices anddddd tasty milkshakes! I went in thinking I wanted an oreo milkshake and then I saw they had a mocha milkshake and I had to have it. I'm glad I did. It was delicious, thick, creamy and mocha-ey (mmmm chocolate and coffee together! Yum!) When you receive your delicious milkshake you get two little cookies on the straw. It's really cute and it's just a little bit different than your average milkshake. The other great thing is that the milkshake with tax is $3.19. Not bad at all! If you're craving a milkshake on a hot day, or a cool day, definitely think about Potbelly to satisfy that sweet treat you need. read more

Potbelly - Mocha milkshake - Sandwiches Near Me - Washington, DC, District of Columbia

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Good but not great sandwich. They use good quality but still processed meat (unlike Phillips which uses fresh meat). They have good toasted rolls but only limited toppings compared to a place like subway (I think lettuce, onion, pickles, tomatoes, banana peppers, maybe jalapenos is about it). The "big" size is definitely filling for lunch and the regular is still a pretty decent size. This is a huge step up from Subway in meat quality but not as good as Phillips. This place gets CROWDED at lunch and the line moves quick but you may not be able to get a seat to eat inside at lunchtime. read more

Three and a half stars. Patio seating was surprisingly far from a trash can, but the cramped ordering line shuffled along pretty quickly. Kudos for stocking Orangina in the fridge, but the chip selection seems scarce. My sandwich artist wasn't shy with the jalapenos, cleared my allergies out in no time flat. Cashier was in a mood because of an uncooperative milkshake mixer, and held up the line just to complain to her coworker. T-K-Y on wheat was just filling enough to fuel my body for the afternoon, not overly dressed. Dream bar was chocolatey rich, dense, and moist; chocolate sugar cookies were rather dry and crumbly. Conveniently near the Metro for when I'm hungry in a pinch. read more

Potbelly - T-k-y on wheat. - Sandwiches Near Me - Washington, DC, District of Columbia

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I'm a big Potbelly fan. Will take a HOT sandwich over any option any day. It's the standard options as your other Potbellys - choice of bread, size, toasted, toppings, sweets, etc. This place can get BUSY during lunch as one should expect with it's downtown location and proximity to a bunch of tourist sites. But it also has some REALLY friendly employees. Especially if you go in the morning or evening, you get to be a part of their camaraderie. Keep it up 12th street team!!!! read more

Hot food, great price. Especially on this cold day. Warms the bones. Grilled chicken very good. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

Gotta love Potbelly! Just like Chipotle, I can't exactly put my finger on why it's so ridiculously popular and addictive. I only get the Pizza Sandwich with the hot peppers and italian seasoning( and extra sauce). So good I'm always mad when I'm done eating it! Like, is it really all gone??? The employees at Potbelly are always super duper personable and engaging which makes waiting for your sub bearable. This location was no different and they were happy to give me some directions. We sat outside and people watched while eating the deliciousness. I need to try other subs and possibly go for breakfast. I just can't eat there too often if I plan on fitting in my clothes! read more

It was my 1st time at this shop and I confess my experience was the worst. I ordered half meatball sandwich and a strawberry milk shake. When I got to the cashier I was charged whole sandwich and nobody made any shake. Nobody told me that you do not sell half meatball sandwich. I heard the girl ordering loud a strawberry milk shake. I paid and when I asked for the shake, the cashier said I did not order it. There was only 3 customers at the shop. I was the second one in line. They kept on justifying themselves instead of being proactive. When I said I gave up on the milk shake because I was super disappointed, nothing was done either. After 15min eating my lunch, she came and gave me a small milkshake as she was doing me a favor. VERY DISAPPOINTING! read more

Never use the mobile app to order here. Better yet, avoid the entire place. I placed a mobile order today at my local Potbelly. I've ordered here before. The experience has never been great, but today it was an all time low. I went to the store to pick up my order and checked in. I was told by the cashier that she wouldn't go get my order until there was no line of customers waiting to pay. The whole purpose of mobile ordering is skip the line. I was patient for a while, but then after more than 10 minutes, I asked for my food. She apologized to the other customers in line, and made it seem like it was my fault that they had to wait for her to get my order. She walked away, and came back without my food ... they hadn't even started the order yet. I waited longer. She checked out other customers, and when I asked again, she walked away, just to come back with one item at a time ... first a soda (she brought a coke zero). I pointed out that I ordered a diet coke. She said, "we don't have diet coke" meanwhile there was an ice bucket next to her on the counter with a diet coke in it. I told her to give me one from the ice bucket, which she did. She still didn't have my sandwich, side salad or pickle. She went back to get my salad ... brought it back to the bag. Then, she went to get my sandwich. It wasn't ready yet. I reminded her about my pickle. She said she would get it, but didn't. After a while, she walked away again to get my sandwich. It finally made it into the bag. Still no pickle. Meanwhile, other customers are still lined up and she's pointing to me as the reason they can't be checked out yet, like I'm a problem. I asked for the manager ... and was told he was at the back of the store. I'm still waiting ... and finally told her to cancel the order completely and reverse the change on my credit card. She told me that I'd need to contact Potbelly, because she can't control what the app does. As my blood was on the verge of boiling, the pickle showed up and I brought my order back to my office to eat lunch. As I started to unpack it, I found that my side salad was BROWN. The lettuce was brown, slimy, and inedible. It went into the trash. My pickle was not sliced. Usually, it's quartered. Not today. All in all, this was a terrible experience. I told the cashier that the service today was unacceptable, and she snapped back at me with, "Who you telling?" Well, I'm telling all of you Yelp readers. I've sent a message to Potbelly feedback, and I'll never go back to this store. There's a Subway and a Pret a Manger right next door. NO reason to visit Potbelly again. I don't need to pay for lousy service and rotten salad. read more

Good! What you see is what you get. An assortment of sandwiches and beverages with side salads AND chips. The new pulled pork is great. Ladies behind the counter friendly and good location in downtown DC. Prices are decent, around $20 for 2 and great for a quick bite. First time for me eating at the chain & won't mid coming again. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

There's usually nothing to complain about potbelly's but the lady that made my sandwich was super rude. She did not ask "how msg I help you?" She just gave me a death stare until I was uncomfortable enough to ask her if she was ready. Like I should be catering to her needs. They overcharged me because they could t figure out the problem with the register. Will not be returning. read more

Last two times I've ordered pickup the order wasn't started until I showed up at the designated pick up time. I guess I didn't have to sit in line but still annoying. read more

Needs to be properly staffed. One person working at 11:35am on a Wednesday .. that's terrible management and no way to treat your employees and customers . read more