I do not recommend this practice due to the billing issues I have experienced. I had a cleaning on March 24th, during which it was determined that I needed three crowns. At the time, my insurance was set to end on March 30th, and I specifically wanted to complete the crowns before that date so they would be covered under my existing plan. I was moving to a new dental play April 1st and would use that plan for any additional work I needed. Javon advised me that my current plan paid well and that it would be beneficial to proceed with all three crowns. I was given an estimated out-of-pocket cost of $2,100, which was set up on a three-payment plan. However, while I was shown a treatment plan to sign, I was never provided a copy at that time. On March 30th, I had all three crowns completed and paid the first installment of $733. The remaining payments were scheduled for May 15th and June 15th. I was told to return in three weeks for the permanent crowns. I also requested a breakdown of charges, but the statement I received was unclear and did not distinguish between insurance payments and my responsibility. Before my follow-up appointment, I received Explanation of Benefits (EOBs) from United Healthcare indicating that Prairie Star was out-of-network and that two of the crowns were not covered. I immediately contacted Javon, who assured me they would honor in-network rates and that she would follow up with United Healthcare regarding the uncovered crowns. I asked her to keep me informed. I returned on April 21st to have the permanent crowns placed. On May 1st, my card was charged $733, which was not the agreed-upon date. I called and left a message, and Javon returned my call on May 5th. She stated that payments were set for the 1st, which was not what we had agreed upon. I also asked for clarification on what I was being charged, as I still had not received a clear explanation. At that point, she referenced the signed treatment plan, which I had never been given. She then emailed it to me, and I discovered that my insurance did not cover the third crown because the max had been met. I was charged over $1,300 out of pocket for that crown without this ever being clearly communicated to me beforehand. Additionally, she sent an updated payment plan totaling $2,900, which was not what I had agreed to. It did not reflect the initial payment I had already made and included an additional payment that had not been discussed. Had I known that one of the crowns would not be covered, I would not have rushed to complete the procedure before my insurance ended. That was the entire reason for scheduling the work on March 30th. I was also informed that no pre-certification was done due to time constraints, which was never disclosed to me prior to treatment. In my experience, dental procedures are typically accompanied by clear communication regarding insurance coverage and patient responsibility. In this case, that did not happen. There were multiple opportunities during appointments and phone calls to inform me that I would be responsible for the full cost of a crown, but this was not communicated. Furthermore, I have now been told that if the second crown is also not covered, I may be billed for that as well. The Office Administrator plays a critical role in communicating with patients and coordinating with insurance. A lack of transparency and the introduction of unexpected charges after the fact is unacceptable. For these reasons, I cannot recommend this office. I've asked to speak personally with Dr Rawcliffe and I hope he responds because he is a good dentist and should know the billing nightmare happening at the front office. I was a patient of his a few years ago and did not experience these types of issues at that time. read more

I can't say enough good things about this dental office. Every single visit, I'm treated with so much kindness, patience, and genuine care. I've had 11 fillings, a deep cleaning, and regular cleanings done here, and they have been amazing every time. They make the entire experience comfortable and stress-free, and their sense of humor truly makes a difference, they always know how to crack jokes and help calm any nerves. They're motivating, encouraging, and actually care about their patients as people, not just appointments. I'm so grateful to have found a dental team like this. Highly recommend to anyone looking for a dentist who truly goes above and beyond. read more

Had my first visit here this week. I love how the office is decorated - it's very 'homey' and makes for a comfortable environment. They had a TV above the dental chair so I watched the Great British Bake-Off with subtitles during my visit. My hygienist was Taylor and she was amazing - very friendly, thorough, and gave me some good pointers. I appreciated the great use of technology- X-rays done from the dental chair & showing you X-rays and pics on the screen. I really liked the dentist as well and appreciated his time showing me things on my X-rays, etc. and talking to me. Highly recommend this practice! read more

My exam and cleaning went well. I took the office some pan dulce on one of my visits and all was well. I lost a small filling and left two messages, on a Tuesday and on a Friday. I finally got a call back on the 6th day. I returned the call less than an hour later at 3:55pm and went straight to voicemail although they close at 4pm daily. Despite the office offering to make things right, I'm finding a new dentist. My faith that I'd be well attended in the case of a dental emergency is gone. read more

Opening caveat/context: I am afraid of the dentist and I am often very stressed when I need to receive care. I was referred here by my sister in law after cracking my tooth over a weekend. I tried calling my regular dentist in Austin first and they couldn't get me in for a while, so I gave Prairie Star Dental (PSD) a shot, and I am so pleased I did. Simply from my first call to the office, I knew I was in good hands. Since being in the care of PSD, I have had the absolute pleasure of meeting several of the talented hygienists, the very caring doctor and the front desk staff that feels like old friends. This practice has never made me feel bad for being nervous and have enabled me to get the care I needed every step of the process. The thing that solidified that I needed to write this review is that I just got a call from Javon at the front desk letting me know that she had been bird-dogging my insurance claim and was able to get my procedure covered, saving me around $600. Healthcare feels more and more impersonal every day and I hate feeling like I am on an assembly line when I go to get expensive but necessary care. PSD is setting a new standard for me of what healthCARE can look like and I applaud everyone here for their hard work and dedication to the profession. read more

Bait and switch is the first thing I think about when this office comes to mind. Replied to an add for new patients receiving a teeth cleaning, an exam and X-rays with the free teeth whitening. Was given a very thorough exam, X-rays but no cleaning at all although the ad mentions the basic cleaning. I was charged for an X ray and exam although I mentioned that I just had an X ray and exams at another office a couple weeks prior. I went in believing I would get another X-ray, exam and at the very least basic cleaning as the ad mentions. I understand this is a way to find new clients and of course up charge if they need anything else additional but the Basic Cleaning should be done as the ad mentions, Not upselled. I Mentioned this to the front desk person who took my payment and she said she's sorry, she'll look at the ad. Very disheartening experience and bad way to start my day. read more

Prairie Star Dental - Nothing like leaving the dentist paying and not even having your teeth cleaned like you hoped. - General Dentistry Near Me - Round Rock, Texas

I like very many other people absolutely despise going to the dentist, but Prairie Star Dental makes the experience better. I have had nothing but positive experiences with the care I have received. They provide comfy blankets, tv, headphones and sunglasses so you can relax as much as possible. It's also a very clean and relaxing space! Very pleased. read more

I'm so relieved that we found such an amazing dental office. Dr. Rawcliffe and his entire staff are the best! From the moment we walked in, there was such a welcoming, friendly feeling. It was very apparent that they work together as a team. I so appreciated the doctors honesty and genuine concern for what we were dealing with. I just wish we would have known they were located here sooner! Highly recommend. S. Myers read more

Warning! If you are a chicken when it comes down to dental work, you might want to skip all those quack dentist places and come see Dr. Thomas and his super ninja staff. I hate needles and dental work. Dr. Thomas has a super way and gentle way when adding pain killer injection. I am impressed at his work. I am one of those that nothing impressed me lol. Also, it's a nice clean place. read more

Prairie Star is simply amazing all the way around! Dr. Rawcliffe really cares and is doing everything he can to fix years of decay due to nasty medicines. His staff is compassionate and understanding often staying late to be sure treatmentis done correctly. Their dental work even has other dental professionals envious with their crown work! As a Disabled Veteran he works with TriWest to be sure I am able to receive care, often floating thousands for months and nearly a year while the VA figured out their system. He goes out of his way to make sure our Veterans are taken care of! His treatment rooms are extremely clean and modern. Amazing pictures all over the clinic!! Everyone in the treatment areas were practicing covid hygiene before covid - so I think other offices use Dr. Rawcliffe as the gold standard when it comes to precautions once you OSS through his treatment doors! Maybe one day I will see faces beyond the front desk to know who these amazing dental magicians are that have taken care of my failing enamel! I 100% recommend them and wish I could give 10 stars! Thank you Prairie Star! read more

Very pleasant dental office and a very thorough cleaning. Dentist is nice and knowledgeable. The rooms are awesome. I love the nature films playing above you while getting a cleaning. They're a very nice touch. read more

I had a great experience at Prairie Star Dental! The dental hygienist was very thorough and great. Dr. Rawcliffe was friendly and great as well. I will definitely come back here. read more

Prairie Star Dental is THE BEST dentist office I have visited. My first experience here was back in May '19 and I recently returned again for my 6 month cleaning. The staff is very professional and accommodating to their patients. They do not rush you in and out -like many dentist offices do. Laura, the dental hygienist made me feel right at home and kept checking in on me during the cleaning. I am so excited to have Dr. Rawcliffe and his team right in our neighborhood! Definitely recommend for ALL ages! read more

Absolutely outstanding experience!!! Dr. Rawcliffe was amazing. I took my 3 year old in for a check up and the experience was outstanding. My son actually had a cavity and Dr. Rawcliffe took care of it right there at that appointment. He then called the very next day to see how my son was feeling! If you need a dentist that truly cares he is the guy for you! read more

The best experience I've had at a dentist office. I needed major work done and multiple appointments and was impressed with the care I received from the whole staff.They did everything possible to assure my comfort in a professional, courteous manner. I can't emphasize enough how pleased I was with every member of the staff. Great find,if I could give more stars I would.. read more

My experience at this Dental Office has been genuinely great. The staff is knowledgeable, understanding and will work with you, if you have any concerns regarding your teeth ! If your in the area, I would recommend coming here. I travel from South Austin because they treat me well! read more

Disgusted! Worst service ever. Unfair, ridiculous. In shock! Honestly! DO NOT GO HERE!

The office is very beautiful and clean. The hygienist, Laura, did an awesome job cleaning my teeth. Dr. Rawcliffe was very friendly, thorough and happy to answer any of my questions. Overall great experience read more