Pros: - Excellent customer service - courteous and professional staff - Proficient car servicing - free ride home and back Cons - routine servicing takes all day (be prepared to be without a car the entire day) read more

Had tires sent here to be installed and they did a great job at good price. I now bring my truck here for service as well as have always been impressed with their service, honesty and friendliness. Had gone to another local tire shop with many poor reviews. Ended up leaving there after an hour wait with no timeframe to be seen. Came to Precision Auto and they fit me in for a quick tire fix without complaint. Great service. They also now have rental cars and a free shuttle to take customers to work or home which is very convenient. read more

Fantabulous service! 10/10 would take my car here to get it serviced again. This place has the friendliest staff, and the most knowledgeable techs! The shuttle service is also amazing! read more

I pass this shop frequently on the way to work. I ordered some brake pads and rotors online and needed a place to install them onto my vehicle. I was in a hurry and this place was the first location that came to mind. I called to get prices for brake pad and rotor installation. The guy told me they didn't accept outside parts and wouldn't perform the work. Yeah okay. I know what that was all about. I wasn't important enough because you wouldn't be able to make that much money from me. Or was it that you wouldn't have the chance to mark up the price of the brake pads and rotors after you would have purchased them from the same website as I did. Fine by me that you're a business and don't want everyone's money. I'll gladly take my vehicle someplace else where they don't mind installing pads and rotors. Don't give me that bullcrap about "We're not able to install outside parts because it's a liability." That's a joke because your parts warranty and my parts warranty are the same. If anyone ever wanted to file a wrongful lawsuit against you because they secretly sabotaged their own vehicle trying to pin the blame on you, they would just do exactly that after they get everything purchased and installed by you. Since I highly think that's not the case, it can only be that you don't have a chance to mark up the cost of the parts. read more

My first experience with Precision Auto in Montgomery Village was really good! I was assisted no more then 2 minutes from the time I stepped into the shop and the person who helped me (can't remember his name now...sorry) was super helpful and patient. I went in for an oil change and it took less then an hour to complete. When it came time to pay, I had purchased a Groupon and found a Yelp offer; both were accepted with no issue. This shop reminded me of the mechanic I had when I was back in New York, which is two thumbs up for me. I'll definitely be going back there for any of my auto care needs, no doubt! read more

These guys are great, friendly, welcoming, fair and they do great work. I've always been welcomes with a smile and the personal touch. They've installed multiple sets of tires for me from TireRack and are the only shop that has ever mounted tires for me without causing any damage to the car's wheels. Rental cars available on site are great, you get a nice texted PDF report of all your cars systems and statuses. First class for sure. read more

Honest, friendly, polite, knowledgeable service, with lots of clear communication. They'll give you an online inspection report as soon as they look at your car, including photos of wear or other problems. Their rental car service was super convenient, and the car was very clean. They even waived the rental fee after needing to keep my car overnight. I have a new mechanic now in Precision Auto. Only wish I found this place years ago! read more

Just relocated to MD from MA and needed to get a car inspection. I found Precision by doing a search for nearby auto centers. Their service was very professional, the auto center is very clean, so much that you forget where you are. You don't even hear the noise that usually comes from working on cars. Same as was mentioned in other reviews - service takes too long to wait so a shuttle is provided. I would definitely visit Precision again for major issues; however, for routine things like an oil change, it would be more convenient to have it done where I can wait for my car and don't need an appointment. I would definitely recommend Precision. read more

The staff and service here is unmatched. I googled a place for state inspections and went here becauseofgrear reviews and here I am writing my own review. Such classy crew and well kept and run place. Highly recommend this place. read more

I hired Precision Auto to look at a used car I was considering buying from a nearby dealership. From start to finish, A CLASS ACT - so professional and so adept. Scheduling, notifications, the Inspection Report, and invoice are all sent virtually. They performed and prepared a VERY detailed 29-point inspection report, complete with stoplight chart and recommendations. I simply could not ask for more. Andy reviewed the report with me in a phone call, patiently answering my questions in a detailed manner. Mario and Bud scheduled my original appointment. All consummate professionals. Thank you! PS I bought the car!! read more

Bud and the team at Precision were incredible and treated me like a true VIP. They took the time and explained what was needed, provided photos (amazing, nothing is hidden), and they even worked past close to get my family back on the road. Thanks a thousand times over! read more

Absolutely the worst...I was shocked at the dismissive attitude and rude nature of the woman on the phone. Wasn't worth it...there are plenty of better shops in the area that will gladly take my money. read more

I've taken my car here before and have always had a great experience with them. My car needed some expensive repairs and they were honest with me in telling me what needed fixed immediately and what could wait a bit longer. I appreciate them taking the time to explain things to me. read more

I took my van in for a wheel alignment. Andy explained everything to me and told me the cost upfront. They performed the work and did a vehicle inspection. I was given suggestions of a few things that I should consider having done in the future. I appreciate the good service and friendly people. They keep the facility clean and organized. I will use their service again. read more

I am definitely sold on this place. No matter when I call or go in I get a big welcome from the front office staff. I have been to many shops over the years and while service was good, I never felt as comfortable as I do here. When I drop my car off for service I am positive that they will not only do the job requested but will also do a complete check to let me know what else might need to be done and when I should consider having it done. This business is owned and managed by a very honest and hardworking family. You definitely won't be disappointed if you decide to use them read more

Dependable, honest and friendly service. Front desk is always friendly and responsive. Mechanics keep you informed and do not try and up sell unneeded service. Clean waiting area and pick up and drop off service available within range. Trust them over a service dept at dealer any day! read more

When I moved to the Germantown area, I brought my car to Precision Auto to inquire about the cost of fixing some muffler issues. They seemed very honest and fair; but to be on the safe side, I took my car to my family mechanic in Virginia. My Virginia mechanic confirmed everything they said at Precision Auto. I have since taken my car to Precision auto for oil changes, inspections,and tune-ups. I am continually impressed with their work, professionalism, and even prices. I highly recommend them to others. read more

My Tire Pressure light came during a road trip over the holidays. While driving past Precision Auto I decided to swing by to see if they could assist. Brinda was quick to help me and checked the pressure on all my tires. Afterwards, she filled each tire to the appropriate PSI. Additionally she took the time to assess each tire, the wear& tear and explained the additional services available to Precision Auto. Her approach was not to sell me on their services but rather educational and walking me through her knowledge and the knowledge of Precision Auto. I appreciated the great care Brinda gave even to someone who was just passing by. Looking forward to coming by to Precision for a car service! read more

I have written positive reviews for this shop before, but they have once again proven themselves to me and I felt the need to come one here and share this story. I have been going to Precision Auto for years now and have never once had a problem with them. This time I had gotten in an accident in Rockville and instead of spending the extra money to get my car towed there I got it towed to a place closer by that was recommended by AAA. Once I got there the people were friendly enough at first when they thought I was going through my insurance to get my car fixed. They gave me a quote to fix my car at a little over $3000 and it wouldnt be ready for like 5 days. This seemed a little high to me and once I found out my insurance wouldnt cover it I decided to get a second opinion. I told Andy over at the shop what happened and then emailed him the quote with pictures to look at. He graciously took a look at them and that day got back to me informing me that he felt like some of their pricing seemed a bit off, but he couldn't tell for sure unless he saw the car. Once I told the other shop that the insurance company wasnt going to pay and I wanted another quote their tone changed and they said the first quote was high because they thought the insurance company was going to pay. When I told them I still wanted to get another quote but would let them give me a real quote this time, they turned mean and refused to even talk to me. So I had my car sent over to Precision Auto where they took a look at and saw that it wasnt as bad as I was originally told. In the end they were able to fix it in a day and it only cost me $800. PRECISION AUTO SAVED ME $2,200 OF MY OWN HARD EARNED CASH BECAUSE THEY ARE TRUSTWORTHY AND HONEST. If you need work done no matter where you are go to them. read more

Very bad and unprofessional customer service. Bud and Brenda refuse to provide a neat copy of MD inspection report, they just made a very bad photocopy that cut the lower left part of the report. I feel something dishonest is going on. They have strong discrimination against Asian. I do not recommend anyone to visit this store. read more

Nice, polished, personable people. I went to them a few years ago and they were unable to repair shaky brakes on my vehicle. They tried several times, replacing the rotors more than once, but they couldn't get it right. I think they had my vehicle 3 times over the course of a month. They tried to pass it off as okay each time, but it wasn't fixed. I went on 3 or 4 test drives with Andy (manager) and Bud (owner). I would take it up to 60 miles per hour, hit the brakes and show the wobble. They would shrug and work on it again. They obviously didn't test-drive it sufficiently, in spite of my explicit instructions that the problem is worst when driving fast. It was very inconvenient for me, but they were nice and kept at it. Along the way they damaged my rims (I didn't know this and they admitted it and said they would fix it at no cost to me, I was impressed by their honesty). Well, in the end, they were unable to repair the brakes. They did make the brakes better, but they were not right. Bud (owner) said they couldn't spend any more time on me, removed the parts they installed and returned my money. I would guess Bud was pretty frustrated but he was totally courteous. I wasn't thrilled at all about the time I wasted, and I wondered what the heck was wrong with the brakes, but I respected the business decision. We parted ways. I was worried my brakes would never get fixed. I thought I had a genuine lemon, or some rare defect. I took the vehicle elsewhere and got it repaired. It appears Precision was only replacing the rotors and not the pads. This, I have learned, is a fairly elementary mistake. I got my brakes fixed at Garage X and all has been good. In all, their lack of quality control (testing after repair) and general knowledge of brake repairs cost me a lot of time. I recently considered giving them another chance, because they were courteous and professional (and convenient for me), however after speaking with them in person, I learned that they may to be as professional as I thought. read more

Nice people. Less than estimate to replace ll low beam bulbs. Out in less than an hour. Participates in Relay For Life.

Called for a simple oil change price quote, and they said I had to drop it off the whole day for them to appraise it. Then my friend called for a simple work quote and got the same response. How does a "mechanic" not know how much to charge for an oil change? And a whole day drop off for an oil change, no thank you. read more

I prefer to patronize family-owned places that take pride in their work. I took a car to Precision Auto for Maryland state inspection, and then a detailing job a week later. Their shop is spotless, a good sign of the care with which they do work. They were straight-up with me about the inspection and resolving items needed to pass. Took the time to point out things to me while the car was on the lift. The detailing work was excellent. Memo, the fellow who did the detailing, seems like a perfectionist who loves to make cars look good. You can find cheaper detailing service, but I don't know if it would be as good. Overall, everybody there is very friendly and professional, even "old school" (they addressed me with the honorific "Mister"). I will be taking my cars there for service in the future. read more

I took my car here last month for the Maryland vehicle safety inspection. It is a bit pricier than some other options. However, I do appreciate the pick up/drop off service they offer. If you bring your car there they can drop you off and pick you up while your car is in the shop. They also provided a clear and detailed summary of the issues that needed attention. I was not spoken down to or made to feel like I don't understand how cars work. The one issue I would have is that they only use parts they purchase. You can't purchase your own parts and bring them in for them to install. I tend to prefer buying the parts myself if I can to save some money. I do recommend them and will probably be back for future service. read more

I took two cars to Precision Auto for detailing service and was very pleased with the results. Both cars were beautiful and meticulously cleaned, all the crevices, seams and gutters looked like new, and both smelled clean and fresh. It was like getting a new car! I suggest having this done if you are selling a car, you'll get an extra grand for certain. The gentleman that did the majority of the detailing, Memo, is very thorough and knows his cars and the ins and outs of different makes and models. I believe he said he's been doing this for 20 years, and the results would reflect that level of experience. Memo is very friendly and professional and I will most certainly bring my cars to him again for detailing. I'm not one to normally go online and write reviews but the service I received from Precision Auto I felt warranted it. Recently I read reviews for some apartments in Germantown and recall that positive reviews were met with skepticism that the author(s) were from the staff and owners. I can tell you this is not the case with this review. If you feel the need to verify, stop by the shop and speak with anybody in their office, you'll surely notice the same friendliness, professionalism, and cleanliness of the shop as a positive reflection of the overall experience of the shop. I was so impressed with the overall shop that I will keep them in mind for auto repairs (here's hoping I don't need any) and service. The shop is VERY clean and neat and the staff are all professional. If you are looking for a place to take your car consider Precision Auto. read more

Love this shop. They do great work, they are honest, and they won't make up crap that isn't wrong with your car. They are really good at explaining things to you so that you understand. Don't be afraid to go in there if you are female. I know us girls have a hard time finding a mechanic that won't screw us over but these guys won't do it. I grew up working on cars with good ole Grandpa and would know if they were screwing with me. I trust them with their work, I know they are honest. read more

Don't call here about getting a price for service unless you're prepared to give them all your personal information and VIN number to get that information. I called to find out how much they would charge to replace my battery. Gave them the make, model and year which is enough information, but they refused to tell me how much unless I gave them my name, address, phone and VIN number. Said their software wouldn't give them the information without all my information. I just wanted a price so I would know whether or not to go there. In this modern era personal information is NOT given out unless I'm going to be a customer there. I'll take my business elsewhere. read more

There was nothing wrong with my car but they tried to say I would needed to spend $2000 just to pass an inspection but when I went to another place they said my car was fine and passed me without trying to cheat me. read more

We've been taking our cars here for 13 years. The quality has always been excellent and the service staff is very professional and friendly. They call you by name when you walk in the door. Nice to have some small town feel here in Germantown. read more

My wife has been going to Precision for more than a decade. The staff is extremely knowledgeable and always very helpful. They do a wonderful job of communicating any issues with your vehicle and never use high pressure sales tactics to sell you a service you aren't comfortable paying for at the time. One of their newest features, the vehicle health report, is fantastic and does a great job of showing you exactly what work your car may need - pictures included! I trust the care of both my vehicles to Precision, and that won't change as long as I live in the Montgomery County area. read more

This is a really great place to get your auto repairs done. Simple price comparison: MD State inspection here costs $89 - Honda Dealer $150!! Another thing is that they are honest. Honda did my inspection and then said I need 400 dollars to have my rotors resurfaced otherwise I would fail my inspection. I new better, so I blew them off. Came to Precision and got a simple pass with no issues - because there were none in the first place! Great place - highly recommended. read more

I could probably call around and try to find lower prices but, for me, the super-clean shop and polite, friendly staff are worth it. I'm confident in the work they do here and that's rare. read more

The mechanics and staff at Precision Auto provide expert service across the board. They have proved to be very trustworthy and honest through each experience I have had with them. They are upfront about costs and possible changes and will keep you updated along the way. I do not feel like they are overcharging; prices seem to be pretty comparable. Front desk is handled excellently. All communication is friendly and the information about the car is clearly and succinctly explained. I've been back to them a few times for different things, most recently I got new tires put on. They did an awesome job! I dropped it off in the evening after work and had it back the next day. They also do small things too that make a difference, like pulling out a tiny dent in the rear bumper that wasn't even mention! read more

Had tires delivered here from Tire Rack. Smooth transaction from beginning to end. Highly recommend.

I scheduled an appointment at Precision Auto Services for a brake service for my vehicle. I asked them to replace my front rotors and pads, and they offered a brake inspection that I didn't need. I scheduled the appointment anyway, and later that day, I discovered two rotors and two pads in my garage that fit my vehicle's specs. I called Precision back to inform them that I had the parts available for the front axel brakes. They refused to use them, citing "company policy." As anyone familiar with this industry knows, "Company Policy" in this context is just code for "We want to milk you by overcharging for parts that you can buy for less than half price." That practice is as familiar as the sunrise for many people, and Precision is by no means unique in the vehicle service market in that regard, but I thought everyone should know: find an honest shop that will deal with you and won't rip you off. read more

My technician went above and beyond to solve my tire problem, recommending a cost saving approach while educating me on the benefits of all of my options. He also researched a problem I was having and found that there was a recall notice for my vehicle; which saved me a lot of time, money and trouble. He was helpful, prompt and cheerful, providing an excellent customer service experience with good humor. Thank you! read more

They were thorough in explaining what to expect. They gave me a complete diagnostics, and repaired my vehicle the following day. Minimum down time and professional service. read more

My recent experience at Precision Auto was the best I've had in the 10+ years I've owned my Suburban. The team is courteous, knowledgeable, use only the best parts, and completely focused on servicing their customers honestly and with respect. I have recommended them to several friends and plan to bring my other cars there as well. (Did I mention how spotless their waiting room is? Doesn't sound like a big deal, but it reflects on the care they take with the vehicles they service.) read more

These guys are awesome. I usually take my car to the dealership but they wanted an insane amount of money to replace my head lights (just the bulbs - thanks Chevy!). I called this place after my sister had a great experience and I'm so glad I did. I called and got my car worked on within an hour, finished less than an hour later and they beat the dealership by over $70. I'll definitely be back :) read more