Left Was routed to a spot in line as next car- then someone else told me I had to move another car was before me read more

Not entirely convinced the services I paid for was completed. I had paid for a tire rotation and one of my back tires has a major scratch on the rim, so I know for a fact that the same tire is in the same exact spot as when I pulled in. I feel that being a woman the guys take advantage of my lack knowledge in auto mechanics. I don't think I will be coming back. read more

Services done: I had my front break pads and rotors replaced. I originally planned to get my drive belt replaced as well, but upon the Jiffy Lube team's inspection, they advised that I wait. Total service time took about 2 hours and I arrived almost as soon as Jiffy Lube opened (this includes time spent discussing my options). Overall experience: I was helped primarily by Mr. Ron and Mr. Albert - both of whom were very professional and treated me with respect. They showed me everything step-by-step and ran everything by me before they did any maintenance. I still suggest doing your own research before going to them for maintenance. I went to Jiffy Lube originally for a second opinion after being quoted astronomically high prices for the same services at a dealership, so I thought I would give them a try. Jiffy Lube's prices are still pretty high (assuming that they are using aftermarket parts rather than genuine branded products). I wish there were more deals available. Overall, I would consider going back to them. read more

Showed up at 3 pm on a Sunday and was told they might now have time to service my vehicle by the 4 pm closing time. I was willing to wait the hour, but the fact that the manager wasn't willing to have the staff stay and service a customer who was willing to wait patiently, told me all I needed to know. Drove down to The Lube Center and they serviced my car before 4 pm. There were 3 fewer cars waiting. The company advertises 15 minute old changes. The word Jiffy means "a moment". This location didnt live up to that. read more

DO NOT GO TO THIS INCREDIBLY UNPROFESSIONAL BUSINESS. I brought my car into this Jiffy Lube for a simple oil change, and they disconnected my radiator hose, so my car has been running for a month and a half without antifreeze. They did a "10 pt inspection" and wanted to charge me extra to top off all my fluids and change all my filters. They showed me a clogged cabin filter and told me it was from my car-- which is not possible, because it didn't even look like my car's filter model-- and told me that I needed to change it for $70. Since I only wanted an oil change, I declined everything else vehemently, because they were very aggressively trying to upsell me. So my only conclusion is that because I turned down their extra services, they decided to maliciously disconnect the hose. My engine gasket could be cracked now because they decided since I didn't want their antifreeze, I don't need any at all. This was after I called them and asked if there was a wait, to which they said absolutely not, only to show up and wait for 2 hrs. Just fyi, I'm a woman, and I saw them do this exact same thing to another older woman after me-- same trick with the cabin filter and everything. BEWARE. read more

went for top off and they gave me the best service....I really appreciate them for all they did!

Quincy and his team did a great job. Quincy is very charismatic and helpful. Not just in his work with me but i also observed him with other customers and coworkers, holding doors for others & opening car doors for customers, very respectful & professional, as well as informative about what my car needed & the questions I had. Thanks again Quincy ! read more

Extremely pushy salesman - I clearly declined services and they were performed despite my directions.

Coming to Jiffy lube, I was pleasantly surprised and impressed by the overwhelmingly welcoming and friendly staff. The staff was accommodating and helpful when I was getting my oil changed, additionally, they pointed out other issues with the vehicle and politely offered their seThe value of the oil change is that of the usual market price and I am overall satisfied. read more

Turned an expensive ordeal into a manageable one thanks to Roberto and all his recommendations as well as his incredible service.

They don't want your business. My last experience at Jiffy Lube on Walter Johnson in Germantown will be my LAST. I wanted a tune up - Natalie greeted me and told me she'd find out the cost. 5 minutes later, my car was moved outside without any explanation. I found one employee that acted as if he was annoyed when I asked why my car was just moved out of the garage. Then I asked the manager, John, who blew me off completely. So, THREE JIFFY LUBE employees acted as if they were bothered to have to do their job. Take your car to the Lube Center on Middlebrook Rd. ! read more

I dropped by to have both headlights replaced as one had gone out. They quoted me $110 to do both, and then immediately told me I could pay a lot less if I bought the bulbs myself and they just did the installation. Went to Autozone across the street, came back with bulbs, easy $20 installation. Saved me a bunch of money, and they never had to let me know in the first place! Great experience. read more

I never leave reviews, but I had an extremely poor experience with this Jiffy Lube. To start the nightmare, I called to get a quote and they said it would be $100 for my car. I get to the shop later that day and they're saying it's $150 because my car takes more oil than normal (BS) and $30 to rotate my tires. When I took the car home I looked at it in the garage and saw that on all four tires near the bolts, we're scrapes and scuffs (see attached photos). The marks were so clear and on all four wheels. This means that they had no regard for damaging my wheels and continued on doing it. Here comes the third issue: they screwed in the bolts extremely crooked (see attached photos). All of this happened on December 23rd. It is now January 13th, and I just got everything fixed. I had to haggle with both of their managers to explain that the damage happened on their watch. They didn't want to admit it and they only wanted to pay for half of the repair. Finally, after getting 2 quotes, they chose someone to do the repair and paid for all of it. So they did the right thing in the end, after doing the wrong thing 5 times over, 3 weeks later. If you car about your car at all, do NOT go to this Jiffy Lube. read more

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Never come to Jiffy lube again. The attitude of worker was horrible. It seems that I beg for their service and they do not want my business. read more

They are the best!!! Always attentive and helpful and very reliable. I have been their customer for 5 years now and I will never change. read more

The only place anyone should be going to - Willis was fantastic to interact with and made the visit a total joy (yes I am aware I'm leaving a review for car maintenance). Sincerely appreciate this location and the individuals who make it so. read more

WOW! So funny story I was next door getting my car cleaned at Love My Car Car Wash when smoke started steaming from under my hood. In a panic, and completely oblivious to the fact that there was a Jiffy Lube literally right next door to the car wash, I parked my smoking car on the curbside - and that's when Jose popped up from out of nowhere. Jose had noticed that my car was smoking from across the street and walked over to me to take a look under the hood. Jose was quickly able to determine that some inner working part of the vehicle had torn causing the coolant to leak all over the place, and therefore overheating my car. (Plus it didn't help that it was 97 degrees on a humid summer day in good ole' Maryland) Jose asked me to pull the car up to the Jiffy Lube entrance and was able to get in touch with the dealer and replace the part within a few hours time. Wow! I was getting on with my day in no time at all. To top it off the Jiffy Lube center had an indoor waiting area with coffee, water and even a charging station! (Plus outdoor seating ideal for making phone calls) Hats off to JOSE who was on top of everything the whole way through and came to me from across the street to help me out. Now that's what I call customer service. read more

Jiffy Lube - Outdoor sitting area while you wait - perfect for making phone calls! - Auto Repair Near Me - Germantown, Maryland

Went in for oil change & tire rotation. Crew attached the wheel cover incorrectly and it fell off while I was driving. When I went back to see if the wheel cover was at the location or if they could attach a new one, the employee told me it was "not his problem." Unimpressed. read more

Jiffy Lube - Car wheel without cover - Auto Repair Near Me - Germantown, Maryland

Quick. Good prices. No appointment necessary for most things. Convenient waiting area with coffee/tea. Very friendly staff.

Since my review I will update this review to four stars. I was contacted personally by the Regional Manager and he heard everything I had to say. Not sure if that actual Jiffy Lube was further looked into for what had happened, but nonetheless the initiative of being followed back up with was greatly appreciated. read more

My alternator went off on me out the blue today! I called them, took my car there. Roberto did SO MUCH to help me! I couldn't have went anywhere else! Affordable price and helped me get the parts I needed so I'd have everything fixed! I'm for sure a regular now. If I could give this 10 starts I absolutely would. read more

I've been coming here for a while now. Roberto is always prompt to help! Not only is he attentive but he also helps me out a lot. And he's genuinely happy to. Can't go anywhere else! read more

The oil change was super fast and easy. In addition, the employees here were super nice and considerate. I never had a good experience when getting an oil change...this was my first time read more

Overpriced for an overstay. Gotta wait almost an hr for an oil change. Why do I have to give out my address to get their services? On top of that, I didn't get the services I asked for: oil change and tire rotation. So I waited 40 minutes for a conventional $50 oil change? Better to hit the lube center by MC instead. read more

I was in and out for my lunch break. These gentlemen took care of my car. Thank you for making it so quick and easy on such a cold and rainy day. Stay safe... read more

Jiffy Lube - They work rain or shine. Thank you for your service - Auto Repair Near Me - Germantown, Maryland

I've always had a positive experience at this Jiffy Lube. The guys are knowledgeable and professional. I like the fact they explain what's going on with your car without talking over your head. The team at this JL works well together. read more

I'll never go back to this location. Technician, Nadeem, knew my vehicle inside and out whether I took it in for servicing or any of my sons did. I did not know him personally, but always greet us with Mr. or Mrs. Not the same since he went to Mt. Airy. Would rather drive there than go to this one again. Son went in for an oil change which costs more than I've ever paid, and left with no air condition. They told us to come back, which he did immediately, and the technician pulled out a fuse which he said was burnt and the issue. What????? Issue since when? It was working when he got there. Told him he could fix it on the spot for another $300! Be careful. Bait and switch/break and switch. Never again. read more

I went today to get the oil change. They were packed with customers so it took longer but that was understandable. Every person on the crew from the manager to the fellow cleaning the windows was professional, courteous and efficient. This is a well managed location no complaints. read more

Great experience! Got there as soon as they opened on Sunday and I was in and out. The guy who helped me was very helpful, Roberto. I explained that I needed the works and he understood lol (filters, oil change, brakes, etc) They have free coffee, tea, wifi (good connection since I was watching Netflix) and a phone charging station. Will definitely be back! read more

I am not from around here, in town for business, drove from Illinois about 800 miles. While driving here I notice smoke from under the hood. I had just had my oil changed before leaving home. didn't know what to do, I called this location and asked if I could bring my car in for them to check for oil leak. Upon arriving all staff was right on point, there were about 4 guys looking into my issue, it was the drain plug, they replaced it and sent me in my way. Thank you guys for the help, note I can be home in time for Christmas. read more

I had a great experience. I felt like I had pulled into the emergency room. Instantly had 4 staff members helping me. Everyone was very polite, attenentive and offered safe vehicle advise. I'll be going back next week. Thanks Jiffy Crew read more

I'm updating my review based solely on the fact that the regional manager for this Jiffy Lube location contacted me yesterday to rectify the issues I encountered on Sunday. My car has already been to one of their body shops and repaired! Very professional regional manager. I can tell he takes pride in his position and values his customers so kudos to Paul for taking very good care of the situation!! Now if only they could get the store managers and techs on board! read more

Jiffy Lube - Auto Repair Near Me - Germantown, Maryland

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Once again exceptional service on my two vehicles this afternoon. I've never had anything less from this customer focused team of professionals led by Jose and Roberto. They not only guide their customers to ensure the vehicles are well maintained but provide a friendly environment while waiting. Andrew, Eon and Skyler check in to be sure you're taken care of and round out this professional center. Would never go anywhere else for service to my vehicles. read more

For 10 years of took my car to this establishment. Last time I was there they broke my car, lied about it, I caught them in their lie, they finally admitted they lied and broke my car. They promised they would refund the cost of the repairs they created when they broke my car. Well, it's now 2 months later and no refund. Never again will I use this place. I do not support liars or swindlers. Don't go here. Not even for air. read more

I went in for an oil change and the next thing I knew, Nadeem was trying to charge me over $800 for all the things my car "needed". I understand trying to pull one over on women who don't know anything about cars is just the way of the world, but some of us are at least smart enough to put our husbands on the phone. I'm sure Nadeem didn't think it was so funny anymore when he had to explain to my husband all the things my car "needed". Needless to say, Jiffy Lube Germantown has lost my family's business thanks to that snake Nadeem. read more

Horrible!! 2 days after service I was on 270 when my splash shield almost came off. Scary! Jiffy Lube mechanics didn't secure two clips. Never going back to this Germantown JL. read more

Unfortunately I have stopped giving Jiffy Lube business. I'm not sure if the problem is just this particular store or all of Jiffy Lube since I have been only giving them business for 15 years. They have had a very sleazy salesman type that greets you and is a fast talker. They upsell and cut corners, such as not completing all the services, and many other ways for profit. Very disappointing. read more

Came in on a Sunday and manager told me they didn't have the oil or the filter required for my vehicle. Went to another jiffy lube and they serviced my car with no issues. read more

I have been going to this Jiffy Lube for years. Everyone there is very professional, courteous, and nice. Jose and Roberto are the ones I deal with the most. Every member of the Germantown Jiffy Lube team is lights out. This Jiffy Lube is the first place I go whenever I need something done to my cars. They take the time to answer questions and also have no problem with referring you some place else if they cannot do the work (mechanical). An absolute joy going there. I also like the camaraderie they show with each other. I love how they interact and get along- making the job fun. I also like seeing how the managers and upper level staff help mentor the newer members and help them grow. read more

This place is fine for what it is, an oil change place, but don't expect any more from it. A few months ago I came in here and got a tire rotation and oil change. After the tire rotation my car started shaking really badly. They had no idea what was wrong with it and started talking about how it must of been different things with the tire rods and ended up just switching the tires back which fixed the problem. I went to a mechanic the next day and he was flabbergasted that people who worked with cars couldn't immediately tell that one of the threads in my tires was busted and were out of alignment. He also said the tire rods were completely fine. Also this Jiffy Lube, as with many chain stores, seems disingenuous. Everything they say to every customer seems to be coming off a script the company provides. As I sat in the waiting room I heard the "customer service adviser" give the same speech to each person who came in. Oh the magazines are complimentary and the door marked bathroom is a bathroom? Got it. Overall this place is fine for what it is, they provide a relatively cheap oil change (look up a coupon on google) quickly and conveniently. read more