I was assigned Preferred AC & Appliance through my home warranty company. They called me once to schedule an appointment. After not showing up and not responding to calls, I called my home warranty company. Another appointment was scheduled, again no calls, again no one shows up. After 2 weeks of absolutely no response, I had had enough and demanded to get a new contractor. read more

I have been inspired to join Yelp simply because I wanted to warn anyone thinking of doing business with this company. I have never experienced this level of incompetence or terrible customer service. They had a technician come take a look at a stove in need of repair and it is now over a week since this whole debacle started and the stove is actually in worse shape since they have been over twice to "fix" it. After numerous no shows, unreturned phone calls and an utter disrespect for me and my time I am so done with these people and the way they do business. DO NOT, I REPEAT, DO NOT USE THEM! Now, I have to buy a new stove, plus they kept over $100 in parts that I purchased. They actually stole from me! If your home warranty company gives you Preferred AC & Appliance, demand to use another vendor. read more

We were referred to Preferred AC by our home warranty service. In July our oven ignitor went out. The warranty company said Preferred AC would call us to set up an appt which never happened. We had to call them. Once I contacted them the guy sounded like he didn't even know what he was doing. He said he would check to see when they would come and call me back. Of course I NEVER got a call back. I had to call and leave a harsh VM to get them to call me. Finally they came and were able to order a part and fix the oven. Now it's Aug and our microwave needs service. Called the warranty company on August 21, 2014 put in a service request. Preferred never called so I called them next day knowing their history of never calling you back. The guy said "oh yeah I think I saw that work order come through earlier. Let me talk to my guy and call you right back". Four hours later at 5:30pm I call leave him a VM because I haven't heard back. He calls me back says they can be at my house Monday between 5-7pm. Now today is Monday at 3:15 today they show up as I am leaving for an appt. I told the guy your scheduled at 5-7 you need to come back. It's now 8:15pm and they haven't been back. I have also called them twice and they haven't answered. WHAT A SURPRISE! I DO NOT recommend Preferred AC for any type of repair to your home! read more

Preferred A/C and Appliance not only fixed the problem we were having with our AC, but they showed me how to fix the problem if it ever happens again, and they also gave me some tips for preventative maintenance. They called ahead to let me know they were coming and were courteous and friendly when they arrived. If I ever need A/C work done again, I won't hesitate to call them back. read more

This company is the worst appliance company in Austin. They wont return phone calls, or follow through on repairs. Dont waste your time or money on the d___heads. read more

Shout out to the repairman who came to my house. He was there to fix the electrical panel on my dishwasher but went completely out of his way to improve how the dishwasher is installed. Thank you for such exceptional service! read more

I have used Preferred AC & Appliance through my home warranty company for several repairs- my dryer, A/C and my dishwasher. They were polite and knowledgeable each time they came to make a repair. I now request them when I contact my home warranty company (First American) as I know they will get the job done right. read more

BAD services for this company. The guy that answered 512-695-1461 lied and does not do a good job. Don't go with this company even if your carrier tells you to. Demand another company. read more

The worst. American Home Shield sent them out to repair my dryer. I will NEVER use them again. Read the other one star reviews - they all say exactly the same thing I would say today. read more

Very disappointment with this company. All I do is leave voice messages on their answering machine. No one returns my calls. Trying to work with this company through my Home Warranty. They were prompt with the initial call and determining what was wrong with the refrigerator, but after that it was like they disappeared off the face of the earth. I'm still waiting, in agony. read more

TERRIBLE. This company has awful reviews from customers, and I can imagine why. While driving in Austin, this truck continuously honked at me while pulled over to let an emergency ambulance pass. He then proceeded to honk and pass me, and I watched him ILLEGALLY pass more vehicles on 360 on the right shoulder of the road. Clearly this company has no sense of human decency or professionalism. I'm appalled. read more

I wish I had read all the reviews before calling them. They are terrible. My home warranty company Allied is worse (have already cancelled with them). Do NOT use this AC company for your repairs. They will not repair it and take your money and never call you back or come back out. My AC was out for 3 days with the 107 degree heat. It is still not fixed. There are so many more companies in this area. read more

If you want a rude and condescending AC repair guy, this is your man! Otherwise, look elsewhere and don't say I didn't warn you.

Our AC went out on Friday and we were given this company's name as a provider for our warranty service. Left several messages with no return calls. Gave them the benefit of the doubt and waited for a call Monday morning, but no call came. Finally contacted them mid-morning and was rudely informed they dont service that particular warranty company. The guy was extremely rude and hung up on me. Bottom line - lousy customer service and poor attitude. Guess they're not worried about new business or referrals. read more

2-10 home warranty set me up with Preferred A/C and by the next business day Ray came out to look at my air condition unit. I didn't even have to take time off from work, he was super flexible. Historically we have had problems with it and warranty would send out someone who would put a" bandaid" type repair and call it done. It took Ray 10 minutes to inspect both inside and outside units and noted the interior one had so much rust and rot on the coils there was no way to effectively repair it. He recommended we get a new one. After coordinating with him and 2-10 he had the ball rolling leaving nothing behind for me to stress about. The unit arrived in under two days and the technician that came out to install it was fast, thorough, and knowledgeable. He didn't leave until he had checked all vents and until I was completely satisfied. So grateful for both 2-10 Home warranty and the gentlemen at Preferred A/C & Appliance. read more

Please refer to the previous reviews. I am amazed this so called "company" is still in business. They are incompetent and aggressive. The problem I've had with my oven has been lingering for 2 months. This guy Tino even started insulting me to the point I told them to leave my house and that I would hire someone else even if I had to pay for someone who is not in my warranty. read more

Im sorry to say that my experience with Preferred started off phenomenally and has ended in MAJOR disappointment. Tino had actually shown up within 30 min. of my calling on a previous claim, I was SUPER pleased with the promptness. He used to be friendly and very professional. On my third time with them I have been inexcusably disrespected. Not only does he not answer his phone nor return messages,but he literally yelled at me on the phone and told me to be patient! I too have coverage with 2-10 warranty and am extremely disappointed with this contractor. I hope 2-10 will quit using this contractor and save their clients time and energy. read more

I must agree with Henry L. Its too bad there aren't "negative" stars to roll over as I would have given them a negative rank. I had service with this company recently and they were all the horrible things that you expect about a service provider. They were late to my place and this is frustrating for most of us since we take the time off to come home for the morning or afternoon for these service calls. Multiple service calls were required for a simple fix. Once there was a wrong part, once he simply forgot the part. The guy (Tino) that I had didn't know what he was doing and needs some lessons in professionalism. I felt unsafe that he knew where I lived as he was looking around at my place in a strange way. I'm going to complain to my Home Warranty company about them they should have a minimum level of service for their service providers. I've told my home warranty company that I won't renew with them unless they get rid of them as a service provider and they are reviewing the situation. I also suspect that "Stephen B's posting" below is simply one of the Preferred guys (Tino) trying to save his a** and company by posting and pretending to be a customer. Check out how generic his post is "they are great !!" As well, the post blames the warranty company .. would any real customer who actually had good service from Preferred defend them in this way -- wouldn't he give more details about the positives of his actual service!?!?. This is plainly obvious this is someone from Preferred trying to mask how bad they really are. I had the exact same experience as Henry L and I am not Henry L nor am I posing as a fake customer. I bet in a couple of days, there will be a post from another "Customer" talking about the great service they had. Dont bother with Preferred -- they are horrible. read more

Jim C. unfortunately your call to Frigidaire didn't result in any changes. We hired these guys earlier this month. They came to our house twice to "fix" our water filter. But they never fixed it. We scheduled them to come out four different days, took off work and waited for them, and they never showed up. They won't return our calls. I've also placed a complaint with Frigidaire and will be placing a complaing with the Better Business Bureau as well. read more

My Frigidaire refrigerator had a leak on the inside water filter which shorted out the temperature controls. I called Preferred and they sent out a technician the next day. He replaced the part and everything was ok, so we thought. In a week everything in the refrigerator started freezing up, frozen lettuce, eggs and etc. Then the icemaker quit working, the internal water line froze. The freezer control would not change and the refrigerator control did. We called Preferred they said someone would come out before noon the next day, fine. We made sure we didn't leave our home but no one came. Have called twice and left a message and no response. It is now a week later. No way to do business. read more

I had two appointments with Preferred and never showed! The last time he never returned my call. Very poor customer service. He shouldve just told me he was too busy and couldn't schedule. I had to miss work in order to be home, but he never showed. Highly disappointed. read more

Don't count on them! Was sent to service our fridge. The part wasn't covered, but they said they would order the part and do the work. That was two months ago. They do NOT return my calls, even though I have 2 phone numbers for them. The 1 time I was lucky to get them on the line, they said they would call me right back with an ETA on the parts. That was 1 month ago. My messages last week said they would get a bad Yelp review if I didn't hear something by Monday, so they don't seem to care about getting bad reviews. read more

I was referred on 2-09-16 by Select Home Warranty to have HVAC repair. After 24 hours I called and was told they are too busy to schedule an appointment today and would call back within 10 minutes to schedule for tomorrow. They never called back! read more

I requested some work done on my fridge thru my home warranty company AHS. They sent it to Preferred A/C & Appliance. They called me with in two days to schedule a appointment, which at first I thought was a little long to wait. The guy showed up at my house with in the 4 hour window they gave me. He was very courteous and had a lot of knowledge about my fridge. He told me that he had to order a part and would call me with in a week to schedule a appointment to install the part. I waited about 4 days then called them, the guy that answered seemed to be in a rush but he transferred me to a lady that helped me out. I had my fridge fixed within a week! It seems like a long time to wait but in the end Preferred A/C & Appliance was good at what they do. I have to say good job! read more

I am disgusted with Preferred AC and Appliance. In my opinion, they are totally unresponsive. On June 25 our home warranty company, Allied Home Warranty, sent them a work order to come examine our oven, which does not heat and from which we can smell gas leaking when it's turned on. In the 10 days since Allied sent that work order, I have called Preferred 4 times, and Allied has called them twice. All I ever got was their recording, but they have never responded to the messages I left asking them to call me back. Allied got through to them once, then conferenced me in so I could talk to them. However, as soon as I said hello the line went dead -- I can only conclude that Preferred hung up. Therefore, it is my recommendation that you not try to use Preferred AC and Appliance and, if your home warranty company tries to refer you to Preferred AC and Appliance, insist on another service provider. read more

I had some work done on my ac and my oven by this company thru my warranty company. They were very customer service oriented and the tech that came out was very knowledgeable. I would recommend them to anyone. read more

This guy ruined my frefrigerator by using a non OEM part. This was verified by another approved technician and loads of information from appliance repair forums. He won't call me back now.. big shock. read more

Do not use this company. They charged me $250 bucks to fix a starter relay in my fridge and it's broken again less than 30 days later. They never answer their phone or return messages. I'll be filing a formal complaint with the BBB and the Chamber of Commerce. read more

My warranty company sent this company for a home service order I requested. They gladly and quickly took my money for the site visit. Now I have waited two months for them to complete the repair, since they need to come back with a part. In the course of these two months they have stood me up twice, failed to return phone calls, come over with the wrong part, and lied to my warranty company about successfully fixing the problem. Long story short, stay away, stay FAR away. read more

I had service with this company and they were great. Not only did they come out timely but my phone calls were answered every time I called. They are great!! Maybe you should look at the warranty company you are signed up with there must be a reason that preferred doesnt do work timely for them. I give them 2 thumbs up!!! read more

This company came out to my mothers home on 5/26/2010 to fix her fridge they were great. They called and let her know they were coming out 30 minutes head of time. They fixed the fridge on the spot. My mother said that she feelt safe and the tech was very friendly. I will be calling this company for any other applicance or a/c issues that come up. read more

I have a Choice Warranty Contact and both times Choice sent me this company and both times I was very dissatisfied with them. They don't return phone calls and they take way too long to repair the appliances. I will give them 2 stars just for showing up. Maybe the problem is with Choice Warranty, but at the end of the day, I was very dissatisfied. read more

I had this company contracted out to me via my home warranty service. The initial visit went fine. The part was ordered and return visit was scheduled to install the new part. The day of the scheduled visit, I waited all morning during the specified time slot. The last 30minutes of the time slot, I called to get a status. They said the repair tech's truck broke down at another customer's house. If I didn't call, I wouldn't have known. They were supposed to call me back with an update but never did. I tried to call them back and left messages to try to reschedule. No answer for a couple days, even after complaining to the warranty company. Finally get a call back and get it rescheduled. They were supposed to call me so I could be sure to be home. I got no calls! I was home and they showed up right out of the blue. Not very reliable at all. At least I didn't get cussed at like other reviewers. read more

They are the WORST vendor to work with! You have to call at least 15 times for them to answer the phone to schedule an appointment. They don't show up on the day of the appointment. You cannot get an answer from them about the status of your appliance. They give you absolutely no information about it. Absolutely the WORST. They never call you back when they say they will. Its stupid how hard it is to get information out of this company. We got assigned this vendor through a home warranty company. After speaking with the home warranty company and having them try and reach out to them with no response they were marked negative through the home warranty company so hopefully no one has to go through what my husband and I had to go through. Ridiculous company. Either go out of business or hire the correct amount of people to have a functioning company. Thank god we got assigned a new vendor who is amazing. Horrible company. read more

-5 stars is the rating they deserve. Worst company I ever dealt with by far. I made an appointment on a Thursday to have the compressor in my refrigerator repaired because I could tell it was going bad. I talked to Tim, the owner I believe, and we set up the repair for the following Thursday. I put in for that day off from work. I called Tuesday morning to see if the parts came in and to confirm the appointment. No answer, left voice mail. Tuesday afternoon, same thing, Tuesday night, same thing. You get the picture. No contact Wednesday, No courtesy calls, nothing. So I'm off on Thursday and I call repeatedly, no response. Of course the compressor died Wednesday night, (the night before the appointment) and I had to have another company order the parts and fix it the following week. So I lived out of a cooler for a week and threw away all of the food I had in the freezer, over $100 worth. Avoid this so called "company" at all costs! Mark read more