Had a problem with my 2011 Corvette traction control. Car only has 3000 mile on it but warranty expired 2 years ago. Called dealership in Gilroy to book for service and never heard back from them for over two weeks. Go figure! Dave and his team figured out the problem, fixed, road tested and all good now. Price was reasonable. I recommend Preferred Automotive if you want the job done correct the first time. read more

I can't explain how happy I am that I found Preferred Automotive. My BMW broke down so after reading the reviews I towed it there. I had some work that I had been putting off so I had them fox it all. Belt and pulley assembly, window regulator, ABS sensor, temp sensor. They called me along the way keeping me informed. When the car was ready they called right away. They also had the car cleaned for me. The biggest thing to me was that I never once had to call them for an update like all the other shops or dealerships I have dealt with. They left me a voicemail a week after wanting to see how the car was running and I just received a hand written letter thanking me. Just good old customer service. read more

Preferred Automotive - Auto Repair Near Me - Gilroy, California

Great service Fast accurate work Real honest location with real deals and service which is beyond amazing Staff is very nice they all know exactly what they are doing and above standards to all mechanic shops. Ask for Dave tell them Yusoph G sent you read more

Have never been treated so badly for leaving a 3 star review.... warning don't leave anything less than 5 stars they will publicly embarrass you . Initially taken down but the truth must be put out there; the good the bad and the ugly.... read more

I used Preferred Automotive for the first time. I couldn't be more pleased with their knowledge and experience. They had my Jeep Wrangler dived in one day and shuttled me back to my home. Sarah and David were very professional and helpful. I'd highly recommend them and I'll be found here again! read more

I am very happy with Preferred Automotive. I have been here twice. Levi and Sarah will take care of your paperwork. I call to schedule my car service so no long lines. Professional and clean. This is a great place for your car. read more

Every problem I've had they have fixed! It is definitely our go to place for all things automotive! Our trailblazer needed a lot of work and I'm sure the old girl will keep going for a long while now! Thanks guys! read more

My only problem was that the customs entry and forwarding process to the U.S. was not clear. I got a notice that package was delivered (but only to forwarding company in the U.S.) So I panicked wondering where my package was. Preferred Automotive straightened it out for me. Overall though, pricing was good and item shipped and arrived quickly. read more

DO NOT COME HERE, unless you want the job done for 3x the price. The lady is always rude and she's happy to tell you the bad news . Very Untrustworthy, & they even left my doors unlocked. I brought my BMW in and she tried to ring me up for the most, 3999.20$ Since I commute for college and needed this car I went to Bruce's tire shop to look for a price that's not close to the value of my car & they did the job for 1500. Plus gave me brand new tires included in the price MOST EXPENSIVE PLACE IN GILROY NEVER AGAIN read more

I took my car here for a tune-up. I am new to Gilroy and had no idea where to go. I looked up preferred on the internet, and the reviews were very good, so I decided to give it a try... Well, I am so glad I did! Sarah was excellent. Not only did she hip me to the best places to go in Gilroy, she had the best customer services skills. The tune-up was great also. They didn't try to rip me off or sell me on their services which I really appreciate. They let me know what I needed, but didn't tell me I have to do it this minute or I will be sorry. The auto business sometimes gets a bad rap because people try to swindle you, overcharge you, or simply sell services you may not need... preferred did none of that. They are AWESOME! I highly recommend it. I made an appointment, they took me right away, and I was out quickly. Thank you Preferred Auto, your the best! read more

This shop is a well oiled machine. I was referred here by my previous mechanic when I moved to this area and I was pretty sad having to switch because I loved my previous shop but after my first experience here I am completely satisfied with the switch. I had my car diagnosed, fixed and back on the road by noon the next day for a very reasonable price. They fixed what was wrong, didn't try to pad the bill and the service was great; I even got a free keurig cup of coffee when I picked my car up. A week later the car is still running smooth and the check engine light is off. Dave the owner was very patient with me as I tend to ask a lot of questions and explained what was wrong very thoroughly and in a way that I could understand. I highly recommend this place! Sarah is super nice too and makes sure your updated with what is going on with your vehicle. read more

I bought a commuter that was in pretty poor shape, so I thought I'd have Preferred Automotive take a look. They offer a courtesy shuttle, which is very convenient. The shop is very clean, and the staff is courteous and helpful. They don't try to push you into anything, which is nice. They explain what is going on in great deal and give you several options so you can make the final decision on what they do and when they do it. So far, I've had them do my brakes and some steering / suspension work and in each case their diagnosis was accurate and there was a noticeable difference in how the car performed after the fact. They were able to complete each service the same day it was scheduled as well. I priced them against several other shops in town, and their prices are in the same ballpark as everywhere else. The courtesy shuttle, friendly staff and low pressure environment is icing on the cake in my book! I'll definitely continue using them to service my vehicle. read more

I take many vehicle to them and they always take great care of them and get it right. Very professional and prompt service as well. Special thanks to Sarah for being on top of things! Great job to the rest of the crew! read more

This is our third time going here. Sadly it ended up being a very large repair bill due to an exhaust system and catalytic converter failure but Preferred had our back all the way and did everything possible to keep the cost down and get the car repaired and back on the road as soon as possible. read more

A solid trustworthy shop. David and his staff have been working on our cars since he started his business in his first shop on Monterey around 2001. Have never had a reason to look elsewhere. read more

I was a tow in emergency repair and Preferred treated me honestly and professionally. They were a pleasure to work with under the circumstances and I am not surprised they are a AAA preferred repair shop. read more

Great service, job ended up being cheaper then what they estimated. Fast and professional. I take all my work and personal cars here.

When I was coming back from the Bay Area to Monterey on Monday I noticed that my car was stalling as the battery and engine light came on. So I called triple A to have it towed somewhere and they recommended this shop and as I read good reviews about it I said ok fine. So I take it in and Amanda gives me an estimate that it will be $153 for it so I said ok not bad. But then I get a call from Sarah the manager telling me the diagnostic and that it will cost more. I am a student and can't afford $1100 dollars and I just got lied to from them. Not only was I lied to about the price I'm a student and so before Sarah spoke with my father I called her back and clarified with her that it will be the actual price I asked if she needed my parents contact information and names and in a condescending tone of voice with me when she said to me they can call her. Do not trust this shop ever. read more

This Happened late last year but everyone should know. It's not what I expected from a shop that recognized they failed. I was charged $150 + $550 for an inspection/estimate plus repair of a clear coolant leak noticeable for the yellow color liquid dropped once the car was parked. My issue is that the car left the shop much worse than it when in. This minor leak turned into a dangerously serious ordeal, I started carrying coolant container to fill the tank ever 25 miles. Once I took the car back to Preferred Automotive they wanted additional $1100 to fix it. Once I complaint they wanted to reduce that to $750 as a discount for the initial ill repairs. I had a baby soon to be born and in this month or so process I had to sell the car at a huge loss and buy something safe. read more

Had diagnosed my Toyota Rav 4 for air conditioning issues and having just moved, had not yet found a local mechanic that I trusted. Found this shop on Google and AAA and decided to give it a shot. Prices were on par with other places and front desk was pretty courteous in person and on the phone. Had a positive experience and felt like I paid the right price for repairs. read more

Clickety, clickety, clickety...not the sound you want to hear coming from your steering wheel. I was referred to Preferred Automotive by AAA and I'm really grateful. They knew right away what the problem was and took care of it. They were very professional, explained everything they were doing. When I saw the condition of their office and the amazing cleanliness of their shop, I knew these were people who cared about how things are done. I think this place is a real Gilroy gem. read more

I've been coming here for years. Sometimes a family member does work for us, sometimes we leave it for Dave and his staff, but I am always pleased with their service and always appreciate that I can trust their work and their recommendations of what needs to be done to my vehicles. read more

100% satisfied with customer service and diagnosed the issue right the first time repaired the problem to my Dodge diesel utility truck and my daughters Ford focus. read more

I have dealt with Dave since he first opened his shop on the corner of 3rd street in Gilroy and then moved to his current location on Church St. The number one thing I can say and its the most important to me is that I trust him fully and that I follow his recommendations because I know he is not trying to take advantage of me.by selling what I don't need as others have done. Very professional at what they do and if there is a problem they are always there to take care of it. Certainly a place I recommend to all my friends. read more

As always Dave, Sarah and the crew took great care of me. I was heading through the valley to the mountains in my motorhome with an air conditioner that wasn't working and they managed to get parts and get it repaired in time for me to leave at noon on Friday when I wanted to. I'm not sure who but somebody worked overtime Thursday night... whoever you are thanks. read more

I took my Honda minivan to Preferred Auto for a 3rd opinion regarding the ding and knocking sounds coming from the motor. 2 other shops including Ray's Transmission and Wheelworks said the transmission was on its final life span. Preferred Auto recommended the $100+ diagnostic to find the problem. The gal (Sally) on the front desk said I had to pay the $100+ for the diagnostic and she sold me hard that every shop charges for a diagnostic. I told her that 2 other mechanics recommended a new transmission. She was adamant to go with the diagnosis because she said "it may not be the transmission, we have to confirm for ourselves." I hesitantly agreed because I had a glimmer of hope that the other 2 mechanics were wrong. The lady (Sally?) said that my minivan needed a fresh transmission oil change with the Honda recommended transmission oil (Special oil for Honda automobiles) and that my problem could be solved. I told her I wanted a quote for a new transmission. She said she could not give me a quote until she changed the transmission oil. I conveyed to her that the transmission oil was changed 1 month prior. She said the transmission would be fine and that the transmission oil change would lengthen the life of the transmission. However, she also stated that Preferred Auto could not gauge or estimate the life of the transmission. At this point I was frustrated because I needed to get the minivan to my wife for our family/kids weekend activities. She said the transmission would be fine and that the transmission oil change would lengthen the life of the transmission. So I agreed because a a new or rebuilt transmission costs $2000 to $4500 and I would save thousands of dollars. I was hopeful but skeptical. However, Preferred Auto is suppose to have 'expert mechanics' who help customers make the best decisions for the safety of their families/autos. Sally, charged me over $130 for the transmission oil change. That same evening and night my minivan drove smooth and I said to myself "wow, Preferred Auto did the right thing and thought the other two mechanics from Rays Transmission and Wheelworks were selling me a bill of goods at $3000 to $4000 for a new transmission.. The next day on Saturday, with my family in tow going north on 101 near Hollister, the transmission failed. I was traveling at 65 MPH and lost total control of the power in the minivan. This was scary for all of us. However, I pressed the hazard lights and was lucky enough that the momentum of 65MPH allowed me to turn into the only turn off on 101 going North, an RV station. BTW our minivan was going uphill on 101 North bound. My heart rate was elevated and as soon as I turned off into the RV place, my family and I pushed the minivan under a shady tree. I called Preferred Auto several times, but nobody answered. After 3 hours of waiting for an available tow truck, the minivan was towed to Lightning Auto on Railroad in Gilroy, CA. Miguel, the owner, said he could smell the burning oil either from the engine or transmission. He said the smell was very strong "like burning tires" and that most likely something is broken in the engine or there is an oil leak. Miguel asked me to give him 2 days since he has a ton of cars ahead of mine. He also does not charge a diagnostic fee. His diagnostic service is FREE!!!!! So I left the minivan at his shop. He called me the next day and said the transmission needed to be replaced. He also said there were other issues and asked me to see me in his shop. He showed me broken or warn out parts on the axle as well as other problematic areas. Again, Preferred Auto missed all the problems and the most obvious, that the transmission was done. rebuilt my tranny and the minivan runs smooth. Price was right $2,400. He also fixed a lot of other issues that Preferred Auto missed. I feel that Preferred Auto seems to try to do more services than are needed. I do not recommend them. read more

I was selling a Mercedes and the buyer (I had a deposit on the vehicle) chose Preferred Automotive to do an independent inspection. I had zero issue with any independent inspection as 100% of the maintenance was performed by the selling Mercedes dealer (Mercedes of Monterey), and we were the original owner, and did all service on schedule. The mechanic during inspection made his report, and noted a issue which was major, and as such, the buyer backed out. As this M-B was meticulously maintained (and was only 4 years old with low mileage), I freaked out and brought the vehicle back to Mercedes of Monterey (with the report in hand). The Mercedes dealer went through with a fine tooth comb, and found everything to be perfect and to Mercedes specification, and as such, the report was completely wrong. By this time, the buyer had moved on to another vehicle, and the sale was lost. (It eventually sold, 9 weeks later and for $1500 less) As an independent business owner myself, I reached out to the owner with two phone calls, and one email. Neither were answered. I simply wanted to have a discussion, and share the Mercedes dealer report to compare with theirs and maybe educate their technician so they would not have this happen again to someone as even keel as myself. While this may be an isolated incident, suffice to say, my dealings were as such that I could never, and would never refer them to anyone, or take my vehicle there. read more

These people lied to me to my face. My car stalled on the freeway after the oil light briefly flashed on a couple times. AAA's towing company suggested having my car towed to this place, and since the yelp reviews are good I went ahead and did that. Their diagnosis was that my car's engine was totally ruined. Obviously that was terrible news, and I had a hard time believing it because I think my car's computer initiated the stall as a way of protecting the engine from getting damaged. So I told them it would make me feel better if they added some oil and tried to start my car again just to see if that made a difference. They refused, explaining that the issue had nothing to do with oil levels and that my levels were completely fine. That's the moment I knew they were screwing with me... I wouldn't have had this issue AT ALL if my oil was fine. Anyway, I told them I'd rather trade it in than pay for the repair so they charged me $115 for the diagnostic ($140 - $25 yelp discount). Then I drove it off their lot and checked the oil myself... something I didn't know how to do before that moment :) Oil was COMPLETELY empty. Like, literally nothing showed up on the stick so I texted a picture of it to my Dad to make sure I hadn't done it wrong. I added 4 quarts of oil, took it to a dealership, and the mechanic there told me the oil looked great except it was a quart low. So, I mean, that's how empty the oil was. read more

I routinely bring my vehicles to Preferred Auto for their required maintenance services. Almost always get my preferred appointment time requested. Always receive great shuttle service. The employees are courteous and knowledgeable about diagnosing the reported suspicious noises I hear while driving. Most importantly, I trust my vehicles are being serviced properly and at expected costs. I also appreciate how they review past history of maintenance performed on my vehicles before beginning next service. They are honest and in sync with my records of service. read more

When I moved to Gilroy from San Jose it was important that I locate an auto repair shop that I could trust and depend on to do a good job of taking care of my two cars and the van I use for my business. "Trust" is everything to me. I need to feel confident that when I take my vehicles to an auto repair shop, that the company will not pad the bill or have me pay for services that are unnecessary just to jack up the price of parts, repairs and service time fees. I can say with confidence that Preferred Automotive is a company that you can trust to do a good job for a fair and reasonable price. My 5 years of experience dealing with them has proved that beyond any doubt. The owner is caring, very knowledgeable and is surrounded by an excellent group of support personnel and mechanics. I recommend giving them a try the next time you have a vehicle in need of repair or service. read more

After reading about their service on yelp and also being referred by a friend , I decided to take my car here for repair. I had previously taken it to some other shops to see if they could figure out what the problem was but nobody was able to tell me . Finally I decided to take my car here and within 1 hour, David called me and told me they had found the issue and what the cost was to repair it. After doing some research on the issue , I found the quoted price was very reasonable and they proceeded to do the repair. The communication was very good throughout the process and the repair was completed within the time frame they gave me. I highly recommend Preferred Automotive for large or small repairs . They have a highly trained staff and the employees there are extremely professional and honest. Thank you guys for all of the great work. Will take my car here for any future repairs. read more

For the past several years I've been taking my vehicles in for various service and/or repairs. I've always received excellent service on my vehicles. Preferred automotive always performs professional quality work at an affordable price. The staff is very friendly and attentive to customers. The location is convenient and minimum wait times. They're very good at communicating with their customers and they provide a wide range of services. Being a mechanic myself I highly recommend them. read more

Very clean shop, did not try to oversell things and they had a great courtesy shuttle.

First time customer today. I had a small issue with my Tacoma and found this place here on Yelp. 6 hours later my truck was fixed at a very fair and reasonable price. I was very impressed with the professionalism of the staff including the Receptionist. It was a pleasure and a pleasant experience doing business with a repair shop that doesn't hand write their invoices to the point you can't read the hand writing. 5 star service and hospitality. They even have a shuttle service. I take comfort in knowing that I've found a reputable car repair service center. read more

Very happy with Preferred -- great communication, and they fix the root-cause of the issue.

preferred did a complete ac system overhaul about one year ago for me on my 1985 300d mercedes. well, the ac stopped working, and i called, made an appointment, brought it in, and they replaced the compressor and ac fluid that same day. No charge of course, they are very efficient and even had the parts that they might need on hand for the job. So, one can see they stand behind their warranty four square. read more

David has worked with my limited budget for many years. He was always wiling to work with me. Sarah also is great with communication and always answers the phone when I call. The recommended services are just that, they are recommended from the manufacturer. It doesn't mean you have to get everything they say- they just are telling you what is suggested for your car. I have a foreign car and Sarah was able to get a used part for me to save money. read more

They saved my life! Told me the used car I bought was un-safe to drive. They instructed me to return the car and get my money back!

Preferred is great. I love the service, customer support, etc. They are my new "go to" auto service in South Valley.

It was a pretty good place, honest. However, they did take an hour and a half longer than what they told me that my car would be done. They took a while to pick me up in their shuttle... read more