Gentle giants! My first impression of Gerry was that he was professional and consistent via our initial phone calls and texts. Then my first physical impression of Gerry and his son upon their arrival was their stature. Big strong dudes--which meant I knew they wouldn't have a problem moving the single piece of furniture we had on the floor of the home we just purchased. (They happily did it.) But it was immediately obvious how kind, polite and gentle they were. For example, Gerry's son asked my permission before filling a small tank with water; he does not assume what a home owner is ok or not ok with. I was nearby during the job, so Gerry took the liberty of proactively pointing things out to me and offering suggestions for ways I could keep my floors looking good myself, as he noticed based on what I was doing while he was working that was I am the DYI type. No cost advice, and enjoyable conversation! The job was completely in a timely manner, and my floor (four different surface types!) looks and feels terrific. I will definitely hire Preferred again in the future, and I recommend Gerry to sons to others as well. read more

Just had a very disappointing experience trying to get a bid. I work in the interior design / renovation industry so I do a lot of work getting bids for both my home and my clients' homes as well. I reached out to Preferred after receiving what I thought was a high bid from another company. I was thrilled when he said he could come by same day. He said it would be between 4 and 430. We had a third company coming a little before 5 today to give us another quote so it would have been perfect timing. Preferred texted me at 430 that he would not be here until almost 5 PM. This ran in to the time of the other contractor was here. I politely texted him to let him know that we had someone else we were meeting with and to please hang out for 5 minutes while we wrapped up. In the ensuing conversation I was called rude and disrepectful and he lambasted accusations against me in statements that began "people like you..." etc etc. Long story short was he was 25 mins outside of the time frame we had originally agreed upon over the phone. It is not my fault he showed up at that time. Funniest part of it is he was one of the lowers quotes over the phone and had he just had a smaller ego and less of a chip on his shoulder he very well could have made the sale today and made a repeat customer for many years to come. read more

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Don't bother getting quotes from other businesses. The fine folks at Preferred Services not only do phenomenal work, they are professional and enjoyable to work with. Just take a look at these finished photos. My husband and I moved into a pretty grimy rental. Floors were trashed. I wanted to get the floors (hardwood and tile/grout) professionally cleaned so I got quotes. Gerry won my business and my loyalty. They get the job done and RIGHT! read more

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Gerry came and cleaned our front entryway, kitchen and a little area around our fireplace that features mexican tile. He came and did a great job, was super friendly and the job came out great. We had been looking for someone to come into our home to clean mexican tile for a long time, since many tile cleaners would not clean mexican tile due to that type of tile material. Gerry replied to my Yelp quote inquiry very quickly, scheduled no problem and did a wonderful job...took years of dirt off our tile. On top of that Gerry is a very nice guy, and was lovely to have come into our home. read more

Preferred Services Carpet Cleaning and Floor Care - Our kitchen floor post clean and seal - NOTE this tile is 20 years old - Flooring Near Me - Lakeside, California

This is the second time I've had Preferred Services clean and re-seal my hardwood floors. They've always done a great job and I would definitely recommend them. Timely, reasonable cost, and very friendly. read more

Preferred Services Carpet Cleaning and Floor Care - Before / After photo - floors cleaned and re-sealed - Flooring Near Me - Lakeside, California

Gerry and his son John did a terrific job on cleaning my new Travertine floors! Gerry was super easy to work with and very careful to explain everything thoroughly and proceeded step by step allowing me to decide whether I wanted the sealant at the level of shine or build more shine etc. He and his son even helped me move furniture I couldn't do myself. In the end I decided to just do cleaning and not the sealant but he did test patch for me to confirm if I'd like the level of shine for nxt time if I wanted or not. Great price too! read more

Jerry proved to be as hard working and professional as his reviews made him out to be. From the first time I called him, you could tell he knew what he was talking about from his experience. He quoted an affordable price for my new apartment and stuck to that 100%. I've attached some before and after photos, although it's hard to capture just how clean he left my floors. A previous service came in with seemingly just a mop and my feet were left black. This time I took off my socks and my feet got cleaner with every step. Affordable price, professional work, and trustworthy service. You can tell this man works hard for his family. Thank you Jerry and I will continue to recommend you to my friends and family. read more

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Garry was very communicating about the service since the moment I requested information. He is Local, reliable, affordable & with great personality. I recommend this company! read more

Gery and his son Jonathan came in clutch this Saturday afternoon. I didn't have scheduled appointment but he was more than happy to come last minute for our filthy floors! He even went as far to price beat the other company I was considering! I would highly recommend this company to anybody and everybody. I will definitely call again for the annual floor clean in my 3,500ft home. Service was over and beyond and he had no issue going over select areas once more after he finished, seriously spectacular service! read more

Preferred Services Carpet Cleaning and Floor Care - Loved the results! - Flooring Near Me - Lakeside, California

Great service! I had my vinyl wood flooring cleaned and it looks great. Gerry is so friendly, has very reasonable pricing, and came on short notice. read more

Jerry Is an awesome Veteran! He is very nice and considerate. I would definitely recommend

Gerry did a terrific job cleaning my carpet, wood floor, and tile. I hoped he could make the tile go from horrible to acceptable, as we're about to list our house. I couldn't believe it when he was finished and it looked like new. He also made two bedrooms with hardwood floors look as good as new. Gerry really knows what he's doing and takes pride in his work. His background as a Navy Chief showed through in other ways. We had to start much earlier than originally planned, 7am instead of 10, because the were closing our street for re-surfacing for the afternoon. Gerry called to let me know there was a wreck on the freeway and he was running late. However he showed up at about 7:05, which let me know how high a priority he placed on punctuality. Even though the GPS told him to expect a 45 minute drive to my house, Gerry allowed 1 hour, so in spite of the traffic, he was within 5 minutes of the scheduled time AND called to give me a heads up. I would refer Gerry to anyone. If you're looking for someone to take care of your flooring, look no further than Gerry. Great guy, very professional, personable and an excellent technician. 5 stars without a doubt. read more

Probably my favorite vendor out of everyone I dealt with during my remodel. A very nice honest man who had nothing in mind but my best interest and I appreciate that. My tile and grout looked amazing after his cleaning. I would definitely recommend him to anyone looking for this kind of service. read more

We've just closed escrow on an older '72 home and the prior tenants, who are the dirtiest renters ever BTW, had left the hardwood floors dirty, scratched up, and dull. On top of that, for the past month, we've had our fireplace replaced, stairs redone, and painters come in. So, the floors have taken a real beating and were coated in a thick layer of drywall and dirt and dust. So I found Gerry on Yelp and asked him to come by, clean the hardwood and seal it in preparation for our move-in. We've got a 3 and 4-year-old, so I didn't want any weird chemicals on the floors, but we did want a family-tolerant floor, as much as hardwood can be. So the hubby let Gerry and his son in, they did their thing, and when I stopped by after work, the floors were sparkling clean. I know -- I walked around barefoot upstairs and down to be sure. Gerry and his son did excellent work and punctual, reliable and honest! We'll definitely be calling him again when our toddlers, well, do what they do best. read more

Preferred Services Carpet Cleaning and Floor Care - Our floors before Gerry. They actually got worse than this after all of the painters and craftsman worked on the house. - Flooring Near Me - Lakeside, California

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This was a great service. The team was very friendly. I will be recommending to all my friends and I will be using them in the future! read more

Preferred Services Carpet Cleaning and Floor Care - They got so much dirt out the cracks between the slats and then sealed it so the dirt won't get in again! - Flooring Near Me - Lakeside, California

Long story short, Gerry is THE MAN. He definitely worked his magic on our floor. He's detail-oriented both on the phone and in person - he gets as much information on your flooring situation before he comes in. Professional, punctual, and good-hearted. As soon as he walked in, he briefed us on what was gonna go down and then he went straight to work. I have nothing negative to say about our experience with his service - he's the bomb(dot)com. read more

Preferred Services Carpet Cleaning and Floor Care - Untouched side on the far left, cleaned side on the right. Amazing job! - Flooring Near Me - Lakeside, California

Used his services at a rental in 2017. I wanted to buff and clean the wood floor area in the living room. He was really nice, but I was very disappointed with the level of service. Firstly, he didn't wear booties to come clean my floors and tracked all this dirt and crud onto my travertine. Perhaps from his previous job. Then he sprayed my wood floors with Folex, a carpet spray before he buffed it. I don't know about it's effectiveness, but it kind of left a coating on the floors. I rarely want to bash small independent businesses, but the memories of this experience keeps coming up and feel like I need warn people. read more

First I want to start off by sharing this is my very first Yelp review ever. I had a quote by another big name competitor for ceramic floor cleaning, who I will not mention their name. They quoted me 406 square footage which was inaccurate based on Gerry's truthful measurements. The competition did not wear booties while entering the upstairs room either and quoted double the price of Gerry's and decided he didn't want to clean it after all on a Sunday because it would've taken too long. Gerry the owner came to my home on time the following Sunday and was the epitome of what it means to give first class customer Sevice. Showed up, was honest, and did the magic of making my ceramic floors look like new! I would highly recommend Gerry to my family, friends, and co-workers 110%! Thank you again Gerry! read more

Their service was amazing. My wood floor looks like new. Professional and quick, even worked on the weekend for me. I would highly recommend them! read more

I called to have my office carpet and vinyl cleaned. He came the next day and spent 4.5 hrs on making sure my floorings were to satisfaction. Gerry was knowledgeable about how to remove stains and extend the life of the carpet and flooring. Great job and love my clean Carpet and vinyl floorings. I would use him again! read more

Preferred Services Carpet Cleaning and Floor Care - Wood vinyl flooring - Flooring Near Me - Lakeside, California

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I have nothing but great things to say about Gerry's professionalism and quality of work. He has helped my family on multiple occasions from cleaning our carpet, hard floors and couches. He is meticulous and offers suggestions on how to keep things maintained moving forward. I would absolutely recommend him to anyone needing these types of services. Thanks again Gerry!! read more

I found Gerry through an internet search. We are getting ready to move and needed to have our floors buffed and cleaned. Gerry quoted us a fair price and was quickly able to get us on his schedule. Our wood floors look like new! Excellent work and friendly, professional service read more

Preferred Services Carpet Cleaning and Floor Care - Family room - Flooring Near Me - Lakeside, California

I have used Gerry twice so far with much satisfaction. He gets my wood floors very clean and is honest in cases where more extensive work is needed. He was also able to see me on short notice for one occasion which I appreciated. Very thorough work and a fair price. Highly recommend. read more

Our laminate floors were looking so bad we considered replacing them with carpet. Unfortunately, a trip to a big box retailer was a disaster. (I'm looking at you Home Depot and your flooring "salespeople" Anyway, got home and did some research to find out laminate floors could be cleaned and reached out to Gerry at Preferred Services. So glad I did! Gerry got back to me quickly and we set up an appt for a few days in advance. Gerry did an amazing job bringing our laminate floors back to life and even removed the ground in black dirt that I thought would never come out. He finished off with a great shiny sealer and I am happy to say my laminate floors will last at least a few more years. Thank you Gerry! You saved us a fortune in not only carpet and installation, but the nightmare of having to deal with salespeople! read more

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We had Jerry out today and are so pleased with the results. He worked really hard and our engineered wood floors returned from basically grey dinge to the lovely pink-hued oak we bought and installed five years ago. In two hours, he removed five years worth of foot traffic, kitchen grime and other dirt. We are really happy with the results. He was such a nice guy and interesting person - I really enjoyed talking to him while we worked. read more

Gerry did a great job cleaning my old beat up hardwood floors. He is a hard worker and really nice guy.

I needed floor cleaning services for my mother's home that has recently been listed for sale and Gerry did a great job. He was very honest and didn't try to up sell the job and I really do appreciate that. The floors look great and I would definitely use his services again. read more

The grout in our tile floors had darkened noticeably over a few years, even though they get a weekly mopping. I tried cleaning the grout myself with brushes a few times, but couldn't get it to go back to its original color. My dogs go in and out with dirty feet and we always have home projects going, so our floors get a workout. This morning Gerry arrived right on time and I'm delighted to say that the grout looks brand new! Really, it looks beautiful! I plan to have Gerry come back twice a year to keep it looking like this. Give him a call. You won't be disappointed. read more

I called Gerry late morning and explained that my house was going on the market and I would like to have my tile cleaned. Gerry said no problem I will be there at 3 pm. Sure enough at 3 pm there was Gerry at the door. He did a GREAT JOB cleaning my tile. Gerry is a very professional and friendly man. Thanks Gerry for coming over in such short notice. I really appreciated it. read more

As usual, Gerry did an excellent job. He's our go-to guy for floors and carpets. He's very reasonably-priced and isn't trying to get in and out in record time. He works until the job is done right. Highly recommended. read more

Preferred Services will give you a very personal experience. Gerry himself answers your call and takes your info easily over the phone to book an appointment. After discussing what I needed done, the square footage of the area, and our availability, I was booked. Gerry came by just as scheduled and immediately assessed the work to be done. I'm having him clean my hardwood floors to prep a move in. These floors are very old and are showing their age. Gerry went right to work. After a couple hours time, the floors were definitely cleaned, looking the best it possibly could given its age. Gerry himself is a great guy: friendly and professional, and honest. The price charged was much lower than expected and I'd definitely go with Preferred Services again! read more

Gerry is a gem! decided to give him a try due to all the great reviews... and boy, did he deliver! I had booked him to clean and polish wood floors and clean tile and grout in my new place. he gave me a great deal... flat rate and even offered a cash discount. he explained his method of cleaning and was so very flexible, even when I had to shuffle our appointment around a couple different times due to delayed closing of escrow. when he arrived... he got right to work... solo! he was meticulous and took his time... he takes pride in his work and it shows! he took the time to explain post-care and even recommended some products that would help in the maintenance of my floors. don't hesitate. book Gerry now! read more

Contacted Gerry on Sunday, & he just finished our floors today & I couldn't be more happier! The advice, the honest opinions, the quick responses - glad we went with this company over big names. If I needed to get the floors done again, I'm definitely contacting this guy! Thank you so much again Gerry!!!!! read more

Wow, this guy is unbelievably bad. Gave me an estimate online, changed prices 3 times downward. Walks in no mask I ask him to put one on, looks around and says I can only clean the floor for $150. Starts saying he will lose money and cannot polish the floor when he has already promised to polish the floor in his estimate. Gets his phone out and looks up the online conversation but doesn't scroll down far enough where he promises to polish the floor for the agreed price. He then starts screaming at me and calling me crazy. I told him to leave, don't use this guy he is bad news and will change prices when he arrives. He is not a nice man. read more

Gerry and son provided a great service on tile and laminate flooring. Very detail oriented, and very professional. I appreciate that I spoke directly with the owner, who does the work. rather than through a booking service at some steam cleaning company. That place really looks great! read more

Gerry is the man. What more can I say. Family man hard working and super honest. I had a mess of a floor and he helped me so much. I would recommend Gerry to anyone who needs help cleaning floors or carpets. A+++ read more

Preferred Services is an excellent choice for tile floor and grout cleaning. I needed to get my place ready to put on the market and floor cleaning was well overdue. Gerry was gracious enough to help me out on very short notice (same day actually). The difference is night and day after the cleaning. Great experience and highly recommend this company. read more

I'd like give a shout out to Gerry! Gerry did a meticulous job of cleaning our travertine floors, doing several passes at cleaning and sealing, and made sure we were absolutely happy before he left. I want to add that Gerry is a professional. He answered my questions thoroughly when I made the first phone contact, returned calls promptly, and showed up on time for the appointment. He was also kind and personable. We will definitely call him again when the time comes to get our floors done professionally again. Thanks, Gerry! read more

I recently moved and utilized the services of Preferred Services and could not be happier. Gerry Morton is a standup guy, and they really care about the work that they do. This is not a company that goes in, does the minimum, and then leaves. They are immensely respectful of your home and will do everything they can to leave it in as close to new condition as possible. With the condo we moved out of, there was a stubborn spot that came up through the pad the day after, and Gerry came back out to address it even though the carpet looked perfectly fine when they left. Honesty and trustworthiness is few and far between with service providers at times, but you'll never have to worry about that with Gerry and Preferred Services. They give it to you straight, don't try to upsell you on things you don't really need, and they do a great job. I'd highly recommend Gerry and his company without thinking twice about it. read more

Context: My wife and I purchased a new home in which I did a thorough deep cleaning, including vacuuming and mopping of the floors. After all of my hard work I noticed my feet were still dirty (we are a shoe free house hold and have a baby who has begun crawling everywhere and anywhere). Because of this I jumped on Yelp and began researching professional floor cleaners. Enter Gerry of Preferred Services Carpet Cleaning and Floor Care. After calling quite a few companies I came to quickly realize that Gerry charges about half their price. Admittedly this made me quite apprehensive as I could not understand how that could be possible (we will get to that later). Gerry showed up at our appointed time early and got to work quickly. He was eager to cater to my personal needs and more importantly did an amazing job with all of my floors! I had him clean/disinfect my porcelain tile kitchen, tile bathroom, wood laminate house, and yes even the garage! He did an amazing job and instructed me to give the floors a sock test, that is to make sure my white socks stayed white after his cleaning! He even went as far as giving me pointers on how to take better care of my floors for preservation purposes! It is extremely clear that Gerry has pride and ownership in his work and this is something that is very beneficial to the prospective customer! His prices are unbeatable and I suspect this is because he is a small business compared to his counterparts that charge double the price. Don't hesitate, give Gerry a call and have your floors cleaned by a professional for half the price today! read more