I visited Chi-Town Harley Davidson for the first time in June of 2026, window shopping for a trike…read more I met Larry Bozek in sales and he was personable, knowledgeable, and professional. I appreciated his no pressure attitude so much that I returned a few days later and ordered a specific 2026 Street Glide 3 Limited that Chi-Town HD did not have on hand. Larry located the trike I ordered, a few states away, and in a few days had it trucked into Illinois. I appreciated the urgency in which Larry's attended to my needs, inquiries, and concerns. Chi-Town HD has earned a loyal customer because of how Larry Bozek conducts business. I also want to give an honorable mention to John Klecka, who was also impressive and professional in the administrative process of explaining the maintenance and finance options offered by Harley Davidson. I have bought and sold many cars, trucks and bikes over the years. My interactions with Larry Bozek has made this trike transaction my most enjoyable vehicle purchasing experience to date, thanks. FMJ

I had an outstanding experience at Harley-Davidson in ChiTown (Chicago). When I arrived, the staff…read morewas gathered near the entrance for a meeting, but they still greeted me warmly as I walked in. They have a wide variety of apparel for both men and women, which made browsing even more enjoyable. While I was looking through the ladies' section, a staff member came over to check on me and ended up helping me pick out a few items. She was friendly, patient, and genuinely helpful. It wasn't until I went to check out that I learned the store had been closed the entire time. Even then, they never rushed me or made me feel like an inconvenience. They still allowed me to complete my purchase--something I truly appreciated since I'm from out of town and always pick up Harley shirts for my boys who collect them from different states I travel to. They could have easily turned me away, but instead they went above and beyond. This dealership delivers top-tier customer service. Highly recommend!

I had my transmission fixed after another shop attempted a 6 speed install. These guys made my bike…read morefeel like brand new. And did a tune up. Great guys. Fast turn around. Full transparency.

I would not give them any star if that was an option. This place totally destroyed a friend of…read moremines car. Read the following for more info: A couple months ago, I brought my brand new car to Dan at Chi-South Customs 25885 S Ridgeland Ave #4, Monee, IL 60449 to paint an Italian stripe on the front, fix one scratch on front drivers fender, and color match the silver trim around side windows and a couple other spots on car. Three weeks later I picked up my car and paid in full. The next day I called Dan since I saw several issues with the vehicle. We went over every part of what he did wrong on my car. He gave me $2000. back. Could still see scratch on fender, the stripe is wavy, bled into the black, a scratch out of the white by emblem that he didn't even take off to paint. Painted all silver trim on car with out taking it off and didn't prep correctly. Passenger side $2000 in damage, head light has a 3 in. scratch. Front grill that wasn't painted has a 2in. scratch and over spray on it. All rubber around windows has paint on it. Red, white, and green over spray on sunroof. Over spray on other parts of car and windows. Damaged the front clip and hood with out fixing lines and wet sanded and buffed only parts of it. Buffing compound in a lot of spots he didn't clean. Now I have over $10,000 in damage I have to put out now to get it fixed. Dan said his insurance won't take care of it and he has no money. I told him to at least make payments and no response. Sorry to say he's not a man of his word.

I brought two of my bikes over to Malaprop recently to have some work done on them. They are…read moreexcellent to work with, the work was meticulous and the pricing was great. Extremely happy to have them in the city! Both bikes were in and out exactly when they promised and I have no hesitation highly recommending them to anyone looking to have work done for routine maintenance, upgrades or modifications. The shop is really cool and almost looks like they had an architect design it. Check out the Elvis when you're there, almost worth a trip by itself.

From the owner: Custom Motorcycle Builds & Serviceread more

This place and owner is a joke!!!! All the work he did there I had to take my bike to another place…read moreto correct the work and replace some of the stuff he did as it was incorrect and unsafe.

After many months of promises and excuses they finally completed the work on my bike. They…read morefabricated a frame to mount saddlebags on my Rocker. I was charged $85 to paint it. It wasn't primed and it looks like someone just used a can of rust oleum to paint it and it's already peeling. They mounted the saddlebags with zip ties. I was told that the bags were leather, as I requested. They clearly are not. They mounted the bags on backwards but put them on correctly after I brought it to their attention. They rewired my 3 way taillights because they said they were wired wrong. Now the left brake light doesn't work. It worked before. They did a brake job on it and left me with a bad front brake. Their response was that I should just stop by downshifting. To be fair they finally fixed it. I ordered an led headlamp and they mounted a standard one. They finally replaced it with the correct one. The only things they did correctly the first time was mount a cup holder and a new horn. They had my bike on 04/18/17 and They "completed the work on 07/21/17. In the beginning I was told it would take two weeks max. While I was at their shop while all this was going on I met a guy who had three of his bikes there since February and they hadn't even touched them yet. I was just glad to get my bike back and just wanted them to repair the brake light. I was willing to settle for the substandard work on the bags and frame. But since they've been paid over $2000 in full they (specifically Tommy Creal, the owner) are avoiding me. Their shop has been closed. They have s sign on the door saying closed for remodeling which is bullshit. Their phone has a message from several weeks ago saying they were going to be closed for 4 days because of a backload of work. I've left messages on that phone and their message phone with no response. I've sent emails. I even taped a note over the keyhole on their front door asking them to call me. I went back the next day and the note was gone. Still no response. I am looking into taking action against them through a credit card dispute or small claims court.

Excellent customer service!! I called Saferwhole sale in new lenox and they were extremely rude and…read moreimpatient. It's like night and day between them and Express Powersports. My husband and I purchased a bike from here and we felt we got our moneys worth. The owner and his staff were very friendly and informative. They were able to answer every single question and took their time with us even though the Store was pretty busy with other customers. I would give them 100 stars if I could. The owner not only helped lift the bike up into our truck, but went an extra step to put cardboard down in the trunk so the gasoline wouldn't leak out into the car. He also didn't just sell us a bike, he went through maintenance, and proper care of the bike with us. We left away feeling good and our son has been enjoying this bike ever since. We will definitely be coming back once our other kids are age-appropriate to ride a bike.

Every dealing I've had with this business has been superb! The owner Rick is extremely…read moreaccommodating, I brought in an old log splitter and asked them if they could install a new motor that I purchased on it and they were more than happy to help me out with my specialty item. Fast forward to now, almost 2 years later and I had some trouble with it, called Rick up and over the phone with multiple phone calls, he helped me trouble shoot and resolve the issue! Great business! You won't be disappointed!!

They've worked on lots of my cars over the last 12 years and I've been totally satisfied, Dan has…read morealways kept me informed of on going repairs, They do it right while others do what you want

This is the only shop I trust to work on my vehicles. Needed head gaskets replaced in my Silverado,…read moresince heads were off I decided to have them do a cam and lifter swap to get rid of DOD. Went with a BTR cam. Best decision ever! Great work at this shop, couldn't be happier!