Matthew M.

Our family took our time in deciding to install a pool, we received bids from 4 different companies and took 6 months to select Matt Ovard and Premier Pools and we could not have asked for a better experience!! They were not the cheapest or most expensive but their attention to detail in the design and transparency in the estimate made them stand above the rest. After selecting Premier Pools we didn't sign our contract for another 2 years because we were still finalizing our decision. This whole time Matt was patient and friendly, there anytime we had any questions or concerns and tweaking our design anytime we requested without trying to pressure us. When we finally started the construction process Bryant our construction supervisor was added to the team and both Matt and Bryant were there throughout the whole process answering any questions and resolving any issues I brought up. All of the different subcontractors used throughout the process were top quality and we never felt like they were cutting any corners. The final product looks just like the model we created and revised during the design process and we couldn't be happier with how it turned out!! Even now that the pool is complete I can call Matt with any questions or concerns even on Sundays! I have and will continue to recommendation Matt and Premier Pools to all of my friends and neighbors!! From start to finish we felt like we were dealing with close friends and even now after we are done it still feels that way!! You will not be disappointed if you decide to use them to build your back yard dream!!!

Seneca Y.

I bought a new build home and was looking to immediately get my backyard done with a pool and entertainment area. And so, I contacted several different pool companies and ended up choosing Premier pools. The reason was simple, Dirk was very friendly when we met at the house and I enjoyed the design process at the office. It was my first time doing a landscape and pool project this big and I knew there would be headaches and pain points that my friends warned me about. However, dirk and the entire staff did a great job communicating each step of the process and answered all my questions and concerns in a timely manner. As the project neared the end, Dirk came by to check on the progress and ensure everything was to my liking and I appreciated that. I am enjoying my pool and entertainment area done by Premier Pools, definitely worth the investment!

Melodie H.

Our designer was great to work with, helped us choose everything to look great in the end and adjusted to us wanting to add a hot tub pad and electricity ran to it. However, they definitely have crews that are unprofessional and not up to standards, in most cases doing the bare minimum so be prepared to be your own project manager, take photos, follow up and never sleep throughout the process. At the initial demo, the crew forgot to take a whole side yard of bushes that would be turf and forgot to demo a section of the bbq area. They cut into existing travertine in the wrong spot, thankfully we were home and ran out as soon as we noticed, but it left a large slice int the existing travertine. Nothing was marked as far as where to cut or what to remove and leave. I would imagine they would spray paint, flag or otherwise instruct the crews as there are so many coming and going. The deck crew forgot to build the wall around equipment, and when they were instructed to come back, they started building it the wrong direction to where we'd see it from the pool vs. hiding it. Again, thankfully we were home to see this and stop them in time. The same crew was instructed to leave a sleeve underground for drip system but completely buried it under the equipment wall, leaving us to drill through the wall to get drip system around it. On a step down from the deck, stucco was a dark grey next to the light travertine and we were originally told it would be a cost to us to paint or tile it, until we did our walkthrough and explained there is no reason we would assume it would be dark grey or anything other than matching the rest. They then agreed they should paint the same color as the equipment wall. At the final clean up, they were "in a rush and forgot the extra hose that would have taken water to the street" so they emptied rain and dirt water to the side yard that doesn't have anywhere to drain and were told they're sorry but there's nothing they can do except wait for it to eventually drain/ dry out. It was left muddy and covered existing decorative rock with remnants of concrete & dust that was pumped out of the pool. The pebble tec guys almost did the same. They almost dumped blue pebble water into the side yard because they couldn't find the drain in the front yard, which we found ourselves. They also left blue water in our decorative rock, blue handprints on the walls, blue and grey concrete on the pillars which we had to paint over ourselves. They forgot / missed a lot of rock piles that had originally came out of the ground, but made sure to take away the rock we needed to keep and had to buy so much more of after the project was done. Then one of the biggest things was that when you go choose turf in the beginning, be sure you take a photo of what you're ordering front and back with the labels. Thankfully I did because our deck crew came and installed turf that was rough and dark and when we looked at the scraps we noticed the backing was black. The one we chose had white backing and blades of grass were clearly different. We asked the manufacturer directly and they assured me it was not their turf the crew installed. The crew also confirmed they just throw down whatever they have in the truck and it's always the same so you're not actually getting what you chose and paid for. By the time they were able to come back, they were clearly mad about getting caught using cheap turf to pocket the money because they threw sand all over inside our newly filled pool, left more than 10 nails hidden in various places sticking up for someone to step on (luckily, we're meticulously checking work after it's finished and found most of them first.) The process altogether is dirty and a huge mess for a while, which we expected to a degree. Keep in mind you won't have regular yard cleanup with so much dirt, but you also will have extra mess with the crews so you'll have to do a lot of this on your own. If you have any drip being ripped out, you're watering every other day for 3+ months. All of this to say, we now have the backyard pool of our dreams, it turned out beautiful...but I am so grateful I had the time to be home and act as our own project manager during this process.

Tonopah Racer J.

1 . Pool equipment was installed in wrong place. Had to be relocated per plans. 2. Water feature leaked. Had to ultimately have the sheer and plumbing replaced. 3. Fence installed wrong because they measured short. Once again had to redo. Areas of fence show where paint was missed 4. Artificial grass installed without weed barrier. Now we're picking weeds through grass. We signed our contract Nov 2020 had have had problems since. Can't seem to get this right.

Cristi C.

I wish I could give them more stars. They started out with a 5/5. It quickly started chipping away and they end with a 2/5. The finished product is great, BUT it is only great because I was forced to manage the project every step of the way. It would take weeks to get workers onsite. I would then come home from work and what they did was done wrong. (For example, framing! I am no contractor but just looking at the framing, you can tell right away it was not right.) I would have to take pictures and tell the contractor. He would come out to confirm it and another week would go by before it got fixed. Our tiny 8x16ft pool turned into a 4+ month project because of all of the mistakes. No one double-checks the job site after each phase is completed, and I suspect that it is because they overload their contractors with projects so they can't keep up with the workload. But, when you point these issues out with management, they are very quick to blame the contractor. Communication issues? Blame the contractor. Scheduling delays? Blame the contractor. Speaking of scheduling... Premier Pools is so afraid of people holding them to the fire if their 3rd party contractors don't show up on a specific day that they don't tell customer ANYTHING regarding scheduling. We have a dog, and when I tried asking Premier to give us a possible range of dates that people may show up for each phase so we can coordinate our dog situation they refused. We'd wake up one morning and have random workers in our backyard! We would have hurry up and block the dog door. It was extremely stressful and a horrible way to start a morning for 4+ months straight. Premier Pools likes to think that they are great with communication because they have rigged their system to send out canned email blasts to customers on what "could" happen next on the pool project. The thing is about these canned emails is that it is not customized to the customer. There is a lot of unnecessary information provided that does not apply to MY project in the email. So the novel-sized email ends up hiding pertinent details that DO apply to me that I end up missing. My pool project included a firepot on our waterfall. Because of COVID, the pot is on a boat circling a harbor somewhere. Totally understandable; I get it. We are in a crazy time right now. My issue came when I got an email from Premier Pools with a subject line "Congratulations" you project is done with a link to a survey on how they did. Ummm, my project is NOT done. You still owe me a firepot. And you want me to take a survey? At this point, they have ALL of my money and I have nothing that I can use to ensure I get my firepot installed. My grandfather is rolling in his grave right now. He taught me better. After pointing this out in my survey, one of their team members wrote back appalled that I would ever question their integrity with a million apologies that I feel so unhappy with them, spouting off that "no one is perfect." She also casually jabbed the contractor again for the lack of communication.

We have had our pool for 2 years and its been GREAT!! The Craftmanship and landscaping are wonderful. Nolan our sales guy did a great Job with design and keeping us updated through the construction process. We are very happy with our decision to use Premier Pool!

Stephanie S.

It's been over a year since we signed. Got a new project manager part way through but everytime he comes out he acts as if he hasn't heard the plan and has no clue what is going on. Have been told and reassured over and over by Keith (owner's son and our sale's person) that it would be handled, yet here we are without a single part of our backyard project done.

J D.

Ryan did an excellent job of designing our pool and communicating throughout the process. While it took a little longer than anticipated to finish, the end result is amazing and Drew the Construction Manager was always very responsive and courteous. This is my third pool built by Premier (2 in California and this one in Cave Creek) and I would absolutely recommend them for the price and service. They were about 20% lower than the other two bids I got and had a better quality in regards to equipment and an outstanding warranty. (As an FYI regarding the Pergola in the photos, they didn't install it) Finally a word of advise to those that have never built a pool before - they aren't cheap and a $20K-25K pool is NOT going to be what you think it is so expect to be well over $35K especially if you want a water feature. When they paint the pool on the ground in your yard make sure it is EXACTLY where you want it because that is where the hole will be dug - if the pool ends up in the wrong spot that's on you for signing off on the placement. Expect that it will take longer than expected because sub contractors are not very reliable and the weather NEVER cooperates.

Premier was our first and only choice for a pool builder! They were so patient in helping us design our dream back yard and were very communicative during the build. We are thrilled with our premier team and their hard work!!