Please, just go to MedVet. I wish I did. I can't change it now and my puppy is dead. I've been to MedVet with my dog before and they are terrific. I don't know why I went to Premier over MedVet. Thinking back on it, all I can say is that I was in such shock, my judgement was clouded. read more

Super nice and caring employees. Everyone was super sweet to our poor cat who suffered a broken jaw and tooth at his groomers.

My small chihuahua was attacked by a husky and it was Friday evening, so we needed to rush him to an animal hospital. My pup was in grave shape, and they took him in immediately, and were so gentle with him. The doctors and nurses kept me up to date on every step. They provided timelines that were accurate and impressively swift. They told me when they would call with updates, and they did, every time. I never felt at a loss, or not knowing what was going on or when I'd hear from them. My pup was in their care for 2 nights and they took extremely good care of him. When they needed a second look at X-rays to see if there was internal bleeding/organ damage they sent it them to the radiologist and quickly had an answer. My dog was severely hurt with broken ribs, one of which completely crushed, wounds and terrible damage to his tissues and muscles. The bill at the end was so extremely reasonable, I was shocked. Also, I called twice with follow up questions during his recovery and they made sure to connect me to a nurse or doctor and took the time to walk me through everything, which I am so incredible grateful for. The staff at this animal hospital literally saved his life and I can't thank them enough! read more

I took my dog there today and it was the worst experience. When I called they told me that I could be seen right away, so I took my dog there. When I got there I called the front desk to inform them that I had arrived with my dog, the receptionist told me that a nurse would be "right out" to see my dog. I was waiting in the parking lot for 20 minutes in 90 degree weather till I called back and the receptionist replied..."oh, the nurse hasn't been out there yet?" When the nurse came outside I was informed that the wait was an additional 3 hours max to see the doctor. She told me that if I left they'd call me in 2 hours, so I'd be able to drive back to see a doctor. 5 hours....I repeat 5 hours later I finally received a call. This place is the worst! I took my dog to get treated somewhere else during the wait. 5 HOURS!!!!!! read more

Came here on two separate occasions and both (while stressful/scary/unfortunate) were good experiences. The first experience was an early morning occurrence when we noticed our lab had an allergic reaction to a insect sting. It was my first time with an "emergency" situation with our puppy so I was very stressed and (in retrospect) overly panicked. The nurse and doctor both were very thorough in what caused the massive swelling, the treatment and reassuring me that everything would be ok. They also instructed me to get benedryll from across the street at Walgreens rather than get it through them (cheaper and accomplished the same thing). This past weekend when a piece of metal pierced my dog's eyelid, I knew where I wanted to take him without hesitation (and I was not disappointed). They needed to sedate him twice because it wasn't enough the first time which was comforting that they don't over-medicate if they don't need to. Miraculously, no damage was done to his eye and the doctor checked on us frequently to let us know what was happening. read more

Took my seriously ill dog to be seen & was told that a nurse would call me shortly. After about 45 minutes of waiting, I called & was told it would be a 4 to 5 hour wait. We called around to other ER clinics & were told the approximately same time, so we decided to wait. I called & was told that there were 6 patients ahead of us & we'd have about a 2 hour wait. I called again after waiting the 2 hours & was then told that there was a 6 to 7 hour wait because there were other critical patients that had to be seen ahead of mine. Basically, I was told that my dog wasn't sick enough or important enough to be seen. Not even a first come first serve honor system. This was absolutely UNACCEPTABLE & yes, we figured if they were going to make us wait that long, we may as well see our own Veterinary Dr in the morning. Beyond upset! read more

Dr. Massarani and the rest of the staff were very kind and took wonderful care of my dog. She was diagnosed with bladder stones and a concurrent UTI after having urinary symptoms that kept recurring after the courses of antibiotics prescribed by other vets. I'm not sure if her regular vet missed the stones on her last x-ray or if they just hadn't formed yet, but in any case, the staff here made sure to test for every possible issue and provided us with a thorough treatment plan. I highly recommend this clinic :) read more

I have had to take two different dogs to Premier and it is always in the worst of circumstances. Premier shows compassion and caring in the most trying circumstances which always seems to happen in the middle of the night. I can say nothing like this for MedVet and if you are weighing those two options stop immediately and go to Premier. read more

There is a parking lot on the west side of the building, that's where you enter. When you get there a nurse comes out and triages your case, then if your pet is stable you wait until a doctor is able to see you. The doctor we had was so much better at explaining things to me than my regular vet. My 2 month old kitten suddenly had a fever and being a first time pet parent I had no idea what to do. They told me all of these thing to do and the final estimate came to like $2,000 which included hospitalization. I cried and freaked out eventually doing just blood work for $400 which really showed nothing. In the end I gave my cat antibiotics for a few days more and she got better and has been healthy ever since. Its a scary situation, especially when you are a pet parent working full time who can't take off to be by your babies side. I am not a doctor, but if this happened to me again I would try antibiotics first before freaking out and spending $400. Also I think there is a discount for being referred by my vet, which they knew who that was but I did not receive it and was too distraught at the time to notice. read more

disgusting. now you need an appointment for an EMERGENCY? it's called an emergency for a reason. instead I need to go home for god knows how many hours with my pup in distress. I won't ever retirn. you people murdered my other dog, and gave you another chance and now I'm done. you need to close. read more

Brought my cat in for vomiting and diarrhea. Despite being an emergency hospital, they were very quick and I was able to see a doctor right away and have my cat treated in a fairly reasonable time. I always hate that they take your pet away to do treatments(no matter where you go) but they gave me a good vibe and I'm pretty sure they treated him well. I recommend this place. read more

I was referred to Premier Veterinary by my primary vet for an ultrasound and additional examination due to various medical concerns. (I won't get into it because I don't want to violate HIPPA lolol jk) Anyways, I found the facility to be clean and secure. The front desk staff and veterinary staff were very friendly and professional. Dr. Simpson was thorough in her explanation of test results and her concerns. I felt like I was really listened to. (I know I shouldn't end a sentence with a preposition but I've been cleaning up cat poop from my rug for a week and I'm TIRED, OKAY?) It's also notable that my cat felt comfortable enough to venture out of her crate and was very compliant with the staff -- they did a really nice job handling her. They also thought she was pretty and sweet so they obviously have good judgment/cat radar. Attached is a picture of A VERY GOOD GIRL rubbing her face on the chair. read more

Premier Veterinary Group - Chicago - "This is my chair now." - Mirabelle - Veterinarians Near Me - Chicago, Illinois

In the event of an emergency, consider your other options. If you want compassionate care, don't come here. My little lady had been having seizures where she'd begun losing control of her bladder and was peeing herself. It was advised that we proceed with an MRI as this would help determine the cause and theoretically point us the right direction for treatment. I brought her in via ER, they kept her for observation and once she was stabilized she was placed under anesthesia and they went ahead with the MRI. I was told that she did "great," was doing "well," hadn't had ANY seizures or accidents and that I'd be able to bring her home in a few hours after she'd recuperated. The cat I brought home could barely stand let alone walk, and using the litter box was out of the question. The next morning I rushed her back upon calling and explaining that all the aforementioned symptoms had not subsided & on top of it, she appeared to have had three seizures within an hour of waking up. One of the techs came out and took her in the back to "get her vitals." Fast forward oh about 3 hours at least, and conversations with two different doctors or vet techs (couldn't tell them apart) I was basically told that I should probably just start thinking about her quality of life. As in, right then and there, I should make the decision. Never mind the fact that I had just given this hospital over $5,000 less than 24hr ago to try and get to the bottom of her illness, I had yet to receive results of the test nor a diagnosis, I mean unless they knew something I didn't, I'm thoroughly confused as to why I would contemplate euthanizing my cat without speaking to the actual Doctor whose care she was under at this facility. All they did was ask: Are you going to be okay taking her home? Um, I brought her here because she's clearly NOT okay, you should have never released her in the condition she was in the night before. I dropped off a cat that could walk, talk, jump, and relieve herself without any issues. This morning I have a cat that can't make it more than a step or two without falling. Yes, I'm sure we'll be just fine. We called the ER back to explain that her condition was really alarming, she was non-responsive, hadn't slept, moved an inch, wouldn't eat or drink. They said just bring her back but be aware it would probably be at least a 3 hour wait to admit her. When we walked in we were greeted by a guy who seemed like he was maybe having a bad day because when he asked "how can I help you" it felt more like a "hi, I'm annoyed that you just walked in. You and your animal are the least of my concerns" as when I tried to explain who we were and why we were there, he just picked up the phone to page triage before even letting me finish my sentence. This is the second time bringing her to the ER on the same day. You would think the urgency would have been heightened at this point. Nope. The tech came out, sat her carrier on one of the waiting room chairs and assessed her condition by giving her a quick once over as she lay there with enough energy to breathe and blink her eyes. Three and a half hours this poor cat was lying in a plastic box, in her own urine, and the most anyone did was say, "let us know if her condition changes at all." No consultation or opportunity for me to reiterate/emphasize that she hasn't had any of her meds, hasn't eaten, hasn't had any water. I had to rip apart a paper cup so that I could fill it with water from the vending machine to try to get her to drink something. She was eventually re-admitted for 24 hours to start with the understanding that she would be monitored and stabilized. By stabilized, I mean like do all the things she was able to do 3 days ago. We left her with cans of food as she's been on a prescription diet for a few months now. It didn't occur to me to go over all of her current medications as they had all of her recent medical records that had been sent over by her primary. The next morning, after reading many of the disturbing reviews here, we decided to go back and pick her up. They gave us back the cans of (unopened) food, upon reviewing the discharge paperwork, she had not been administered 4 of her daily medications/supplements (which obviously we were doing at the direction of her primary,) for some reason she was wearing a cone, there was presumably food dried in the fur around her neck, and her entire bottom half was soaked with urine. I'm sure they can easily dismiss as simply the progression of her illness, but if they can't even provide me with definitive diagnosis, then spare me whatever contrived excuses you'd like to defend yourself with. Albeit the prescription food and medications weren't life threatening, but still makes you wonder what else was overlooked. Well aside for her well-being which clearly, was overlooked. read more

My 14 month old Labrador had a possible kidney issue. I have used MedVet in the past whenever I had an emergency or specialty veterinary need. They could not see my dog for a month. My vet suggested Premier. I was able to make an appointment within a week. I saw Dr. Simpson. She was fantastic--knowledgeable, caring, experienced and calming. I could not have been more pleased. I will definitely use them again should the need arise. read more

Just had a great experience at Premier and felt compelled to post a review so others know. Our somewhat elderly dog was unable to walk or even stand. He seemed very disoriented and was definitely scared. We brought him in and had him evaluated by a surgeon and a neurologist. Quickly they identified the problem and recommended a treatment plan. He is now fully recovered (and this after we were sure he would have to be put down!). Thank you Premier!! read more

I was very happy with my first visit. My dog came in for a consultation for a hip replacement with Dr. Turner. I did my research before scheduling, & I now know first hand that Dr. Turner is the best at what he does, he absolutely lived up to his reputation. He was very honest with us about all of our treatment options. He answered all of our questions, & even while my dog was sedated for x-rays, Dr. Turner stopped in our exam room multiple times to let us know how our pup was doing. My dog has a very complicated hip & back leg "situation," so naturally, I wanted the best surgeon possible. I definitely trust Dr. Turner with my pup, so if you are looking for an awesome orthopedic specialist, look no further :) read more

When my furry child got hives during the summer I was absolutely freaking out! As all animal owners know it's a scary thing not knowing what's going on , where to go, and how much will it cost. I called this hospital when my dog first started getting hives around 8 pm. The friendly receptionist was very patient with me and gave me plenty of recommendations on what to do and what to look for. When the hives started to get worse we immediately took our pup in. When arriving to the facility it was very clean and had a nice parking. As soon as we got there we filled out paper work and our pup was taken in the back. We weren't allowed to go with which I understand is standard protocol. Either way they ended giving our pup a shot which calmed his hives done a lot. The Dr explained everything which helped me feel at ease. Lastly I would like to mention that the fees are very affordable. I would recommend this place to everyone. It's always good to know you have someone to count on at all hours of the day if your vet is closed. read more

This is the ONLY emergency vet I trust in this city. I personally have never had a bad experience with them, and the last time I took my cat in, they didn't price gouge (it was still expensive of course, but no where NEAR the cost of other animal ERs), they also didn't force any testing or anything unneeded on my cat. I moved across the city, but still drive out to them when there's an emergency. Don't go anywhere else if you can help it! These guys are absolutely the best in terms of emergency care. read more

Had a great experience as far as medical care. However, the picture of two men holding hands in the lobby made the place seem really inclusive. Until I saw that the bathrooms are both single-stall and gendered. Why?! read more

Everyone was very friendly and helpful when I showed up at 10pm on a weekday. We were given a room to wait in with our dog. We had to wait a really long time, but the Vet and the Vet Tech were wonderful. Overall a great experience. read more

I usually do not write bad reviews at all . But this place is just awful . Had my senior dog there , we waited for 3 hours plus , until I just left and went to another emergency vet . We couldn't wait any longer in the car . I get that it's covid and you can't wait in the waiting room but they did not give any updates on time .My dog was so uncomfortable and they wouldn't take him! While waiting I would see the nurses come out and take other pets that weren't waiting nearly as long as I was .This place is completely unprofessional and would not give an updates on when they would call you in. I had to call them a couple times to see if we were next to be seen and they kept telling me it would be an hour . They told me that 3 times !! Don't even waste your time going here if your pet is not feeling well . You'll be waiting forever and they will just leave you hanging without any updates . read more

If I could give 0 stars to the woman doing their answering service I would. I called to see if they could get my pet in and clearly expressed her irritation with me while sighing over the phone. I was calling because I was concerned about my pet and she just keep in on me trying to make me feel like shit. read more

This is a review, specifically of their internal medicine doctor, Dr. Simpson, and staff. I have used this practice before for emergencies, and an orthopedic surgery and everything has been excellent. I will, in the future go out of my way to never go here again after today's experience. In March one of my dogs, a 14-year-old Shih Tzu, began to exhibit some very strange symptoms. After doing some tests it was determined that she had Cushing's disease, and would need to go on a couple of different medicines. With this disease, this practice requires you to go in, every 6 to 8 weeks, for blood tests, and some other test called a stem test in order to make sure her levels are where they want them. In late June I called to make an appointment because my dog was coming to the last bit of her medicine, and it was time for the required tests. They had no availability until July 22, which I booked, however, they did put me on a waiting list in the event that someone canceled. Fast forward to yesterday. I received a call from an internal medicine nurse who told me they had an opening for today. I accepted the appointment and asked if I should fast her overnight. The nurse responded, no you can feed her a little bit in the morning. As such, I gave her a little food in the morning, but no medicine. Today at 8:20 AM I called, when I arrived in order to adhere to their office policy whereby you are not allowed inside, and spoke with the nurse again. She asked me when the last time she ate was, I responded last night, with her medicine. The nurse said, in a very rude manner, that she needed to have her medicine 4 to 6 hours before the test. My response was simple, "so you guys wanted me to feed her at two in the morning", the nurse responded, again with her rude, load, attitude, "no, I expect you to communicate with me!". I told her I thought the call yesterday was communication when she told me to feed her a little bit but did not advise me about giving her the medicine. I then asked to speak to Dr. Simpson who she claimed was right behind her and wouldn't know she wasn't being rude, the first mention of anybody being rude - although I had certainly thought it - so her saying that should tell you something. I then asked her to put on Dr. Simpson. No joke, literally, five minutes later Dr. Simpson gets on the phone, and claims that she was sitting behind her, but couldn't explain how it took her five minutes to get on the phone, and determined that the nurse was not being rude which, both shocked and appalled me. There is no reasonable person who could've listened to that nurses attitude and come to the conclusion that she was being anything other than rude. After listening to that nonsense I asked to speak to the practice manager, to which she would not allow, instead telling me she would have her call me later. Rather than wait I called the front desk and spoke to a woman, I think Jean was her name. She was really nice, professional and understanding. She got me in touch with the practice manager very quickly. The practice manager told me, after I told her what happened, that she spoke to Dr. Simeon and I should go to my primary vet in the future for this treatment, something I had already planned on doing. I was, to be sure, surprised that, rather than apologize, she, instead, for whatever reason, effectively condoned the behavior of both the rude nurse and the lying, delusional doctor. I will not be going here again, I will instead to go to MedVet, which is absolutely disappointing because their orthopedic surgeon is a fantastic surgeon who took great care of my now four-year-old flat coated retriever. The manager clearly isn't responsible for making payroll, since she has no qualms about telling someone not to come back, rather than trying to remedy the situation, knowing this was avoidable and 100% a consequence of their employees being rude, unprofessional, and, make no mistake, disrespectful. The nurse, and Dr. Simpson should both be fired. I certainly hope, considering how much vets bounce around,I don't end up going to another office where she takes a job because I would leave there immediately. Her attitude absolutely disgusts me. read more

Only spoke with them on the phone (it was decided monitoring was the best course of action for my pet) but I appreciated that they listened and asked a lot of questions before giving their advice. read more

I was referred here by my regular vet for emergency care for my cat. We were greeted and taken in immediately. Everyone was friendly and concerned, and took the time to explain things in detail. My cat ended up spending the night and was diagnosed with heart disease the next morning. Dr, Bob called me and laid out the poor prognosis in a compassionate, yet thorough way. I'm grateful that they were able to stabilize him and send him home as soon as possible. He ultimately passed away a week later, but I'm certain that we got that extra week with him to love him and prepare due to the skills of the staff here. Costs for a stay at an emergency hospital are always going to be significant. I thought Premier's pricing was fair and some of the procedures they did were at lower cost than charged by my regular vet. And today I received a sympathy card not just signed by several members of the staff, but each added a personal note as well. Very much appreciated. read more

Going to an emergency vet hospital late on Sunday is never good. The fear of what will be and what it will cost loomed heavy - but the professionalism and care with which we, and our dog, were given at PVG was above and beyond decent. It is heartbreaking that our dog did not come home with us - but at the worst possible moment Dr. Pratt and the staff at PVG did everything they could for our dog and for us - for which I am so grateful. read more

We came in on Sunday, memorial day weekend, and we knew the wait would be long but we didn't care. The service we received here was stellar. Within seconds of checking in we had someone out taking a quick look at our cat. They could see he was in pain so although they knew it would take a while to be seen they still cared about the comfort of my pet. That felt so reassuring and I knew things would be ok. The waiting room itself was great, loved the vending machines and free coffee/ hot chocolate/ tea. Once we were in they gave us a detailed list of what they would like to do. They gave us our estimate and told us if they didn't do all the things listed we would get reimbursed, which we did. The bedside manner of the entire staff was delightful and I'm happy that I decided to bring my cat here. read more

Going here was a tough situation because my cat Sherman ended up passing a week later but the staff doctors and nurses were great. When the end came, they were very accommodating and sensitive to ours needs at that terrible time. I will bring other pets here in the future if needed. read more

This place was absolutely terrible. They gave me a Faldo diagnosis over the phone told me I could come in and they would give something for my dog's UTI after they told me she had a UTI over the phone. If you can wait till the morning I would wait! They are extremely expensive and I don't recommend it read more

I came in because my puppy ate some onion. I don't have a car, so I took an Uber there. It was snowing and raining, and they would not allow me to wait in the entryway due to COVID even though there was another door protecting the staff. They told me the wait was going to be four hours and to come back later because my dog "looked fine". They did not examine him - they simply looked at him from afar. You would think that they would take my puppy right away considering he swallowed a toxin. I went somewhere else, and even though they had other cases, they took him right away. They made him vomit, gave him some meds, and I was out in 30 minutes. This place was recommended my an old vet - Oz Animal Hospital in Lincoln Park. Premier has terrible service and inhumane bedside manner. read more

I must say for an emergency animal hospital I was not impressed one bit. When my husband had to take my cat back 3 times due to a variety of reasons. This covid excuse emergency, you need an appointment is not logical. If you go to the hospital for an ER situation, I don't think the nurse would tell you to make an appointment and come back later. When you see BLOOD coming from your cat, I would think that would be an emergency, but no. Not for the staff here. Eventually my cat got looked at a day and a half later, and we were informed that she had a major bladder infection, thus I figured the reason for the blood. They provided some meds and told us to see a vet for follow up. For the price these people have the audacity to charge and the lack of emergency service is insane. They catch you because they know we love our pets and will do anything to keep them alive. I know there is a shortage of vet staff, but really, there must be something that is not working smoothly at this location. I found a wonderful vet at Companion, on Harlem and for a small office they are fully staffed. After spending over $1,000 for my cat, I am sick to my stomach and I could use some mental therapy. Pathetic how they just rung up the bill like it is nothing. I pray I will never have to be in the situation to use an ER veterinarian facility again. Lesson learned ... take your pet in for annual check ups regularly. read more

$15.85 for 7.5ml of panalog aka:entederm aka: animax! I had some at home but was unaware it had so many names! Happily paid for the fancy bottle with the pointed tip that works much better than the one my original vet game me. Was happy to have an ear swab & microscopic even at $36.25 since my vet never did (although I suspect my vet didn't want to incur me any unnecessary costs for something he probably sees all the time and didn't need verification? But would have been nice to know if that swab ruled out things like cancer instead of just verifying what my vet always says by looking. (Infection). $99. Exam fee Happily paid to feel better about an uncomfortable cat in the middle of the night. Nice to be referred to a dermatologist for a reoccurring ear infection. I really hadn't thought of antibiotic resistance until I came here. Not sure about why I was charged a $10.00 medical records fee? To fax over the report to my vet? Can't that be included in the 99.00 exam fee? read more

One of my cats was in distress after vomiting, and of course it happened at 3am. I was happy to find this place and not have to take her back to MedVet! We were able to be seen right away since it was empty. After my experiences with MV, I was wary when Comet was taken out of sight to be examined. The team here had no problems examining her or doing an x-ray, and they sent the paperwork over to the regular vet right away. Staff was friendly and I'd give them another star, but the vet kept referring to Comet as a he and they still have not sent copies of her x-rays over. read more

I love this place. I was referred here by my primary veterinarian when my dog, RC, was diagnosed with lung cancer. They were very kind and loving with my dog and did the best they could to keep him around and comfortable until the end. They are very professional but they also truly care about your pet. After my dog passed, everyone wrote heartfelt words of condolences. read more

There was a miscommunication with the vet, resulting in my dehydrated cat (hadn't eaten or had anything to drink in 36 hrs) not getting fluids prior to leaving. I discussed the situation later with the head vet, and she slightly assuaged my fears that the cat might have had a better outcome if they'd giver her fluids earlier. However, they still gave me a number of prescriptions totaling over $100, which seems a lot if they really didn't think she would survive (why give an appetite stimulant to a dying cat?) My bill also went over the high end of the estimate, which I had to pay to before I could get my cat euthanized, and while they say they will try to let you know when additional services are needed, and that they will not go over the high end without attempting to contact you, they did not at any point try to reach us. I appreciated the call back, and everyone seemed very nice when I talked to them, but I was still left with the feeling of not being well taken care of while the situation was unfolding. read more

We had a very similar experience to some of the other reviewers, with the staff clearly more interested in upselling us on unnecessary tests than on providing actual quality care. We brought our cat in with an illness she's had several times before. While under their care, her conditioned worsened (not their fault), but every point of contact we had with the staff, they tried to hard-sell us on expensive tests for other conditions we knew she didn't have. It got to the point where they called us, told us our cat was on her last breath, and if we didn't have them perform a particular test she would be dead within the hour. So we had them do the test, and my wife and I wept and freaked out because we had no idea it was so serious. It turns out, it wasn't serious at all! The test was unnecessary, as we had told them many times before, but they sure succeeded at extorting us into paying more. Once they finally did the procedure we had been asking for since the beginning, our cat was fine. She just needed to rest there. My wife tweeted about our experiences, and was immediately bombarded with calls from Premier's marketing department demanding that she "check her attitude." We received easily twice as many calls about a frustrated tweet than we did about our cat's actual health, culminating in them -- I kid you not -- kicking our cat out and telling us we were never allowed back. Because she tweeted that she was frustrated with their service. We had to move our cat to a different facility while she still had a feeding tube in because brand management is more important to Premier than providing quality care. The point is, the actual vets and nurses we talked to at Premier are wonderful, but somewhere along the line, the company's priorities have become a rotten mess of greed and myopia, and our pet's life-saving treatment was delayed for several days while we tried to hack our way through a jungle of sales pitches and brand management. We have several pets and have been to a lot of vets over the years. This is the first time we've felt like we were at a used car dealership. Try Furnetic or Your Pet's Wellness instead. read more

my cat was in crisis, so I brought her here. good - they put her into an oxygen cage. first red flag .... "how much money do you have - she needs a couple of injections" O.O second red flag was they were pushing me to euthanize my cat.. where she was fine earlier in the day - and the day before ... it made no sense to be that rash. and the trifecta? "your bill is ready" ... more than the amount I said I had on me so that extra $20 I was trying to save for their food? yeah - they got it.... secondly - the RECEPTIONIST gets on the intercom and says my cat's name and that she's ready for discharge. Code, no doubt for "the owner paid the bill ... you can release the cat". what were they going to do - kill her if i had been short on funds - as they were trying to get me to agree to in the first place?!! never again. and I cannot warn people enough to stay away from this place. I was told if I took my cat home, she'd die that night. yet - she's better today - she has eaten (heartily, I may add). - acting a bit tired (but totally understandable) I'll be keeping a close eye on her, you can bet on it. if you love your pet ... REALLY love it? stay away from this place. read more

If I could assign zero stars I would. Naturally emergencies happen over a holiday weekend right?! My dog ate an entire container of Stay Green Bites on Saturday. She is pretty smart and figured out how to open the screw top, the brat! Anyway, we watched her Saturday afternoon/evening and although she seemed a little lethargic, she was not vomiting or had diarrhea so we hoped that this would pass through her system ok. Sunday morning I woke up with her and she was experiencing terrible breath, loss of balance and the use of her hind legs was hindered. She was walking but not normally and her back was arched up. So, I take her to Premier Vet Group at 8 am Sunday morning. They first required that I call poison control to discuss with them and get a case number. It was 30 minutes before anyone answered there, meanwhile, the vet won't even see my dog until I have a case number. I finally got into the exam room with her and now the vet has to call poison control themselves to discuss symptoms and possible treatment so there goes another 45 minutes. Then another dog is brought in that is in worse shape than mine so there goes another hour. Ultimately, Dr. Buseman suggested doing abdominal x-rays to determine if there was a blockage and gave her pain meds in the meantime. She came back with the x-rays and told me that based on what she was seeing in the dog's stomach she could not determine if there was a blockage (if she ate the container too). She said that she could have a radiologist read the x-rays. When I asked if that would cost more, she said no. Fast forward to 5 hours after I got there, my husband is now there with me. Dr. Buseman comes in to inform us that she does not believe that the symptoms the dog is experiencing, ie neurological, lethargic, loss of balance, and bad breath, have anything to do with the toxicity of the product she ingested but that she may have Meningitis! Excuse me?! How do make that leap? She said because poison control said that symptoms present within 3-6 hours of eating that dosage and it was nearly 24, or so we thought because we don't know when she ate them. I asked the vet if she could pump her stomach or give her charcoal to absorb what she ate and she told me she did not feel that was the best course of action based on what poison control said but that they also did not have a neurologist available that weekend to assess the dog. We opted to take the dog home with some pain meds and monitor her. I went to check out and the bill was $915! Which included an amount to have an emergency read of the xrays, of which Dr. Buseman told me I would not be charged for. Five hours in this place, nearly a grand later (including the $65 for poison control), absolutely nothing done for my dog that was obviously not acting right, and a vet that I personally think needs to go back to school because all she could conclusively tell me is "I'm sorry". She would not even consider that the onset of symptoms were delayed for any reason and attempt to treat my dog with anything other than pain meds. Which frankly, I don't even know if she was in pain because she did not whine or whimper at all. I left this vet's office extremely pissed off and a grand poorer for nothing! I will NEVER go back to this place. BTW, Josie is fine! We saw improvements in her by the time we went to bed Sunday night and by Monday morning, she was back to running around, barking at birds and cats and playing with her toys. Her breath was still off but all of the other symptoms were nearly gone. Thank you Dr. Buseman for absolutely nothing. So disgusted with this place and vet. read more

The last thing you ever want is a situation with your nugget that requires an emergency vet, but I've been so thankful this place exists the two times I've had to come here. The first time was when our cat crashed due to kidney failure and was diagnosed with CRF. After leaving him at our vet on a Friday for 2-3 days of IV fluids at a cost of $450/day, we were told that hey, we're closed on Sunday, so you'll need to come get him tomorrow and bring him to our emergency vet. Irritated that I wasn't told this before I dropped him off, I called my friend who runs a dog rescue and she told me to go here. That Saturday our vet told us his creatinine was 6.5 and if it didn't drop to a 2 or 3 we'd need to put him down, and that our only hope was more IV fluids. As he told me this I turned to look at my cat, who was currently licking his balls. To be blunt, and as I told the vet, he can't be that bad off and there's no way I'm putting him down if he's still licking his balls. Not a very scientific way to diagnose whether it's time to put an animal down, but it works for me. So, we brought him here. We saw Dr. Duffy, who said that since our little guy was walking around just fine and out of the crashing stage, extra days of IV wasn't necessary. He said he could keep our cat on IV fluids for an extra two days at a cost of $1,100 (which sounds steep, til you realize our vet stopped fluids at night since no one was there, and here it'd be a 24 hour drip, so ya, basically double the treatment at the same price). Dr. Duffy also mentioned that keeping the cat on the IV might artificially lower his numbers. He didn't want the cat's levels to shoot up the second we took him off, and have us beating ourselves up. He also added that there'd most likely be another crash, and we should save our money for that. He was right. Our cat made it on SubQ fluids and supplements just fine for over a year, with a creatinine that's been steady in the 4s. The second time we brought him here was over a year later, when our nugget could no longer raise his head and we thought he was crashing again. The staff immediately took him back to triage the second we arrived, and were nothing but positive the entire time we were freaking out. Again we saw Dr. Duffy, he gave us a list of possible scenarios, and testing and treatment options. In the end the little shit tested fine and all of a sudden started acting normal while we were there, so we were given an action plan for what to do in the following days to rule all the possible issues out. What I love about this place is that the staff is on point, and you can get all your questions answered and things explained to you even better than your regular vet. They are up to date on the latest treatments, have equipment a regular vet office doesn't have, and their pricing is fair (and you're never treated as a cheap ass for declining a testing option). The majority of vets are not up to date on CRF treatments, and my cat's treatment regimen is based on internet research (felinecrf.org) and Dr. Duffy's suggestions over the two visits. I also love how they give you a typed up synopsis of your visit before you leave. This includes your reasons for bringing him in, discussed courses of treatment, and suggested things to do in the future, so there's no worrying about being so frazzled you'll forget things later. Both our visits were under $200, and I gladly would've paid three times that since the info Dr. Duffy gave us was worth that much. Yes, this place is that good. read more

I had a very troubling and inconsistent experience here. My cat fell out of my 4th floor window, and being new to the area, this was the closest animal hospital open after business hours. I was initially told that my cat had fractured his paw, and would either need to have surgery of upwards of $3000, or have his leg amputated. The told me this all before taking an x ray. He stayed the night, and when I called early the next morning, I was informed that he was walking fine on all fours, and responsive, and that no fracture was found on an x-ray. It wasn't until three hours later that I got a call from apparently the only doctor there that has a clue and was informed that my cat had only torn ligaments and tendons in his paw very badly, but had also fractured his jaw, something that the two previous vets had completely missed. I left with my cat, a $725 bill, and a lot of confusion. While I did have a good experience with the final doctor, I can't really hedge my bets and hope for a 1 in 3 chance that my pet will get adequate and competent care. On the plus side, the facilities are well-located, very clean and attractive, and the staff and nurses are really quite wonderful and kind. I would never go back there though. read more