BEWARE!!! Don't EVER rent from them. We moved out and they held our full deposit on bogus charges. Claimed that the carpet, which was nearly 10 years old, was so damaged that it needed to be replaced, the wooden deck was so scratched that it needed to be pressure washed and stained, the house needed more cleaning (even though it was cleaned - we had photographs to prove it) and the pool (in spite of the fact that maintenance was in the contract) was so dirty that a filter overhaul was needed. Felt to me like they were helping their client get a new carpet and some maintenance done - at our cost. You can't even legally claim a new carpet for a 10 year old one, but they did. Cutting a long story short, we took them to court, it took us 6 months and they finally asked us to settle out of court - we got back most of it. If you are already a tenant, insist on the final inspection, PHOTOGRAPH everything when you move out, and get your carpet cleaner to give you a written report. We had over 200 photographs, statements from the carpet cleaners and a report from an independent pool company about the "need" for an overhaul after renting for a year. Most of all... DON'T LET THEM BULLY YOU. Take them to small claims it only costs $70. The law is in the favor of the tenant and not unscrupulous rental companies. Just collect evidence you will need it. Do everything in writing and photograph it all. If this does not sound like a fun way to rent, it isn't, but if you are already renter, you will need it all if you are going to fight them and win. If you are looking to rent from them....RUN!!! To top it all they are also rude to work with and treat you as though they are doing you a favor. You are not their client, they only have one client and that is the owner, the renter is just a money stream and they demand a FAT deposit to give them the upper hand. You will have to fight to get your deposit back. Did I mention that you should...RUN read more

We have used Premium Properties twice and have been extremely pleased both times. They answer the phone, do what they say they will do, and get things fixed quickly. Margaret made herself available so we could take "one more look" and was patient with us. I will, would and continue to recommend them for renters and for owners. read more

WOW.....and not a good WOW. rude, inconsiderate, and I love the classic line, "oh, yeah that's not available, just keep checking the website." I don't know which was worse, M. Brown's lack of caring, or just her priority with not wanting to try to help. If you found these people on craigslist, there are definitely better people to go with, don't use Premium Properties...enough said! read more

I am going into my 3rd year renting a home that Premium Properties manages and could not be happier. Every time we have contacted Premium Properties with any concerns they have consistently addressed issues in a timeline that has exceeded expectations. They truly care about the happiness of their renters without compromising the interest of the owner. This is my first time renting but I own 2 rental homes. I manage one myself and employ a property manager for the other so I appreciate both sides as a renter and an owner. Premium Properties has been great to work with and I recommend them to anyone interested in renting or in need of a property manager. read more

This business is anything but "Premium" except the premium rents they extort out of you! I was in the property management industry for 15 years in San Francisco and Premium doesn't do property management, they do negligence! The rental agent promised us the basics before we signed the lease like a working A/C, mini-blinds would be put BACK up on the windows, windows that opened (since the A/C didn't),pool service, gardening service, etc. They did NOTHING until I had my landlord attorney call them and give them HOURS to provide the basics required by State law. They only blamed it on the landlord and then gave the property back to the landlord, who was a princess! She took care of everything quickly. Stay away! When I moved, the new rental agent rented it for $300 less than what I paid. "NO MANAGEMENT-PREMIUM PRICE" is how you describe these guys! read more

Rudest people I've ever dealt with! Nothing was fixed unless I put in writing that it was a safety hazard, or against a law. I spent most of the 10 months renting from them writing to them and having a trail of contractors, especially plumbers, through the house. Most of the neighbors knew the house was known for plumbing problems, and I couldn't take a shower on a few occassions. I got out of my lease with a 15 page outline of broken civil codes, etc. Also, the six things the sales person said would happen before I moved in didn't happen, and I was told she didn't have the authority to promise anything. They had a really hard time understanding that the renters are also their clients. read more

They constantly nickeled and dimed me with questionable repair requests. What they called "inspections" were a joke. When tenants damaged my property (to the tune of thousands of dollars in damage) Kirk Schulz threw me under the bus and didn't stand behind me at all. Very bad experience. read more

Think twice before renting from Premium properties. They act in bad faith towards tenants, they only care about the owners of properties they represent, they are rude and have the worst customer service. Also they will do everything they can to keep your security deposit. They do not return messages. Their rentals are more expensive compared to others and their fees are also more expensive. read more

I was with Premium Properties for 3 years. They are the best company I have ever rented from in the Bay area. They sent me a list when I moved out and I complied and cleaned as noted. I received a full refund from them on my security deposit. Whenever I asked for something to be done they checked it out and made a request to the owner. This was done promptly. I also appreciated the every 6 month inspection where I could tell them about minor things or when they discovered a leak under the sink. All their service people were prompt friendly and trustworthy. Unfortunately, the company I rent from now I have little good to say about. I miss renting from Premium Properties. read more

Everyone I have spoken with at Premium Properties is rude and condescending. They wonder why their rentals are on the market left un-rented for months its because on the way they treat potential renters! Owners should consider this loss of income when deciding to use them. I would not want to do business with them. read more

I bought a house in Alamo 3 years ago. I needed a reliable property management company to rent out my house and manage it for me while I was living overseas. Premium Properties came highly recommended to me by my realtor. I contacted Kirk and since then Premium Properties has been managing my house for 3+ years while I was out of the country. What impressed me about Premium Properties was that my place didn't sit vacant for one day during the 3 years. And I got very good rate for my place, Premium Properties took care of all the issues tenants had and I was pretty much handsfree. I highly recommend Premium Properties to anyone who wants a trusted property management company to take care of their property. read more

I rented a house in Orinda for 5 years, managed by Premium Properties. Kirk Schulz was the property manager. I have dealt with a lot of landlords and property managers over the years, and Premium Properties was by far the best. They were extremely responsive, professional and respectful. They took care of any issues around the house quickly and were a pleasure to work with. I highly recommend them. read more

2 years ago after short selling our house we needed to find a place to rent. With a wife and two children my we needed to find a home that would work. My wife found a place near where my older son goes to school and it was being managed by Premium Properties. I never had to deal with a property manager before but when their were any problems to the sink, toilet, Air Conditioning we made a call and they were on it. I can't anything bad about Premium Properties they were great. Have to say as being a previous house owner and then a renter that it was great not having to worry about any issues a home owner would have to deal with. After 2 years the owner wanted to move back but the closing transition was so good that unlike some places that I've talked to people that had a nightmare we had easy closing. If I ever needed to rent again I would use them as a property management company. We are home owners again now we have to take care of any home issues ourselves. Thanks Premium Properties for making our last two years easy! :) read more

We had a great experience, from start to finish, renting from Premium Properties during 2014-2015. In fact, it was probably the best rental experience I've had in renting from various people and companies. BEFORE: The application and lease-signing process was hassle-free and straightforward. They were accommodating and informative as we planned our move-in. They delivered the unit in good repair and immaculately clean. DURING: A handful of minor repairs were needed during our lease. Each time we noticed something (for some reason, we'd always notice at night), we'd leave a voicemail or submit an online repair request. Premium would always call early the next day to propose a time for an immediate repair that day. And the repairs were always done well -- we never had to call twice about the same problem. You can't ask for more than that as a tenant -- and it compares favorably to the more haphazard service that other property managers tend to provide. AFTER: We broke our lease two months early, because we'd bought a house. Premium very efficiently listed the property, showed it (always checking with us beforehand to make sure we wouldn't be inconvenienced), and secured a new tenant. That meant we weren't responsible for the remaining months on our lease. We greatly appreciated that -- I'm sure many management companies would've been lazier and left the tenant holding the bag. Issues relating to move-out repairs and the security deposit were handled fairly, professionally, and efficiently. We had put some small holes in the wall to anchor bookshelves and the like. We'd told Premium about them ahead of time. They got an estimate from a painter, then determined that their handyman could make the fix much more cheaply. The cleaning fees were reasonable too. Kirk called to discuss those minor deductions (which, as mentioned, were quite fair, and which we're supported with proper documentation), and I received the remainder of my deposit within about a week of our move-out date. Any experienced tenant knows that plenty of landlords are inept or disorganized -- and some are outright crooks. Premium was honest, fair, efficient, and competent. I highly recommend them. read more

We rented a beautiful home through Premium Properties where we lived for almost five years and had a wonderful experience. I found their staff to be extremely professional and courteous. All of our problems that came up during our stay were handled in a very timely manner, even on weekends. Kirk, the owner, and Ally went above and beyond the norm for us and I would recommend them to anyone! read more

We have a number of rental properties and work with property managers at each of our locations. In my experience as an owner, Premium Properties stands out among them all as the most responsive, professional organization. They respond promptly to any inquiries, address tenant issues quickly and always get back to us in a timely fashion. Our other property managers (in other cities that PP does not cover) don't measure up to the service that Premium Properties provides to us. I highly recommend them to any property owner. read more

My wife and I rented a property run by premium properties for the past two years and we couldn't have been happier with everything from the move in to the move out. The application process was simple and straight forward and the house was extremely clean upon move in. Anytime we had a problem it was dealt with swiftly and appropriately. There was one instance where the main water pipe leading into the house broke while my wife and I were on vacation. I received a call simply letting me know of the issue and that it would be taken care of within the hour. We arrived home to find the house in great condition. I primarily dealt with Ali over the phone and when I would drop off our rent check in person. She is a pleasant, knowledgable individual who always helped us deal with the small issues we had during our tenure at the residence. I dealt with Kirk during our move out and every interaction we had was professional and informative. I have noticed a few less than favorable reviews here and I find some of the recounts hard to believe. As stated I have nothing but positive things to say about this company. In closing, if your thinking about renting a property managed by Premium Properties, or looking for a company to manage a property you own, I fully endorse going through premium properties, read more

I have had Premiun Properties manage my property in Pleasant Hill for over 15 years and have just recently moved back into it. I cannot say enough good things about how well they have maintained and managed the property. I have had no issues keeping the property rented over the last 15+ years at a reasonable price. They have made sure the property is being well maintained and that the renters are respecting the property. They do regular home inspections that helps make sure you can catch issues while they are small, minimizing the cost of repair. They also have contractors they have certified that do excellent work at reasonable costs. If I ever need another property manager, Premium Properties will be the only management service I will call. read more

I have just left a one year lease with Premium Properties and I thought they were very professional and I had a very good experience working with them. They were very responsive to problems and all my monies were returned at the end of the lease. I have no problem recommending them. read more

We had the chance to work with Christian Vickery. He was very helpful, professional, and courteous during our complete lease period. If we needed any quick checks, it would be resolved almost same day or next day. If we had any questions, he would address them not only in a timely fashion but thinking from our situation. All in all, a great guy to work with, and I strongly recommend contacting him for your rentals. read more

Rented a home that was managed by Premium Properties. No complaints at all. Darcy was great and not only showing me the property, but was also respectful and mindful of my schedule when showing the property as I was getting ready to move out. All issues (small repairs) were completed promptly and McGhie was excellent throughout the process. He responded timely and always addressed any and all concerns. Best part = got my entire deposit back. Definitely made me feel like the extra time I took cleaning was worth the energy. read more

We rented a property for a year and had a very good experience. First, the property was GORGEOUS. Second, since it was a craftsman home there were some minor issues, nothing big, but Premium Properties sent someone to fix them literally within 24-48 hours. We got our deposit back very quickly, and all but some very modest cleaning fee. Kirk has been very courteous and helped promptly with everything you could imagine, even contacting the new tenants to see if a package was mailed to our old house. If we hadn't bought our current home we would still be happily renting through Premium Properties. read more

We highly recommend Premium Properties! Kirk has taken excellent care of managing our home in Lafayette. He responds quickly to our phone calls and we've received excellent customer service for the last 2 years. The renters recently moved out of our home and Kirk was very thorough in making sure everything was in tip-top shape. We would use them again in a minute. read more

Premium Properties and their employees are super, They have found tenants for my 2 rentals in the Walnut Creek area since 2004, I was fortunate to have 2 groups of tenants who stayed approximately 7 and 9 years. Those tenants were so great and kept the property in the best conditions. All the others were great and always paid on time and kept the place up nicely. All of the employees who have found me my tenants have helped me far more than they needed. It has been a pleasure as well as profitable experience for me as a landlord working with Premium Properties. They are the best !!! read more

I would like to give Premum properties the best review possible. They are kind, forgiving and helped me and my family find a great home. Kirk was a pleasure to work with and I can't thank him and his staff enough. Thanks again! read more

Thanks to everyone at Premium Properties. I had a wonderful experience and was very happy with the service I received while renting for the last 3 years. Unfortunately, the property I lived in was recently sold so I had to move. I have since purchased my own home, but would highly recommend this company. Also, I have to say that I received almost my entire deposit back. I feel that I was treated fairly. This was a great experience and after a horrible experience at Wood Creek in Pleasant Hill, I did not have high expectations, but was very happily surprised. Mimi was great and very helpful. read more

I rented a property managed by Premium Properties. I lived there for 10yrs, and I have to say that they took great care of both me and the property owner. I never knew the owner, but PP was always fair when communicating on both our behalf (behalves?). They were always friendly, easy to work with, and very responsive. read more

Great company, great job, super professional. Kept our property looking great and got us great tenants

This company is so rude, treats the renters awful, only when I complain do the respond quickly. They truly do not go out of their way to fix things fast. read more

We have worked with Premium over 12 years. We have always found them to be professional, courteous, and responsive. We have worked through several problems together and found the Premium team to be constructive and positive. We would be happy to work with this team again. read more

Don't bother with these people ,they took care of our rental ,i gusee you could say that? the pictures of the house where 5 years old asked to change them and they dropped us it was like you where bothering them when they would pick up the phone! read more

I've never actually managed to see a property with these people, but reading the reviews here, I'm glad! I got the same rude interrogation about my income that other people have testified to here about two minutes into my conversation with someone named Margaret, followed by a great deal of trouble about the time of an appointment. I remembered this later when Margaret called me early on a Saturday morning to insist that the time we agreed to was 11am, not 1pm. This was clearly one of those "I want to change the time of our appointment and I want you to feel like you were the one who made the mistake" calls, but it really backfired in this case, because I had an appointment for a far more promising rental at 11. If this is what they're like when they're trying to court your business, I can't even imagine what they're like when you sign on. A definite no. If you're a potential landlord, please go with someone else! This woman--and it sounds like the whole agency, too--will make your renters disappear. read more

they suck!!! they entered my home with out calling to notify me and then when i called them on it...she said "i dont have to give you 24 hour notice!!!" bull! i should have called the cops for tresspassing! then they took 500$ out of my deposit to fix a scratch in the wall, replace 3 light bulbs and cleaning...when i cleaned it before i left!!!! avoid renting with them!!! very caddy when you call and not nice!!! read more

I recently moved out of the property managed by premium properties. Over a month before we moved out, we gave them our notice. Immediately, they came in and took pictures of the property, listed it for rent and placed a lock box on the front door. We received numerous request from construction companies wanting to come by so they can give a quote on works that needs to be done. Needless to day, it was an inconvenience. Two weeks before our lease ended, we received an email from the property manager asking permission to paint the house. I told them that they can wait until end of our lease. Louann, the property manager responded that they can paint and normally do not need our permission. The day before our lease ended, there were already people painting on the property without our approval. This really disappoints me as I was still paying my rent and should have a say. I understand if this is a needed repair to keep up with the property, but this is for them to prepare for the new tenant. After I surrendered the keys, we received another email saying that they will have to hire someone to remove a satellite dish on the roof. My husband informed them that we never had satellite service and that was the old unit when we moved in. They send me the deposit refund along with the charges. I reached out to Louann because we were charged for the removal of a light fixture and a repair of the wall. I informed her that was a light that came with the property and that if she review their old photos, she can see that light attached to the wall. She came back and told me that it cost $10 to remove the light and they will send me the check for it (nevermind the repair for the wall). It was very frustrating that this property management do not keep proper records of the property. It seems to me that they were just throwing Dart at anhything they can charge us. If I were you, you make sure that you keep proper records of the property when you move in. You cannot count on these "professionals". read more

I rented from this company for over a year. Every time I had an issue with the property they fixed it immediately. I took the time to write this post after reading the comments from the scorned idiots. If you read their posts, most of the things they complain about are things most people understand about renting. They do make sure you make three times the rent before they drive over to show you the property. This is because many renters are not the smartest, and they just look at properties on the internet and call to schedule aviewing because they want to, not taking into account whether they can actually afford the rent or not. Also, Premium Properties homes are typically higher rent due to location, and they don't want to waste their time showing properties to people who cannot afford them. So I could see how some poeple are offended. But please remember, just because you're offended, that doesn't make you right. read more