My brother and I are first-time landlords and three years ago hired Premium Properties to manage our one property. Christian and Tricia have handled our account and have patiently and professionally answered all of our first-timer questions and requests. Our first tenant has now moved out after renting our house for three years and Christian and Tricia, as well as James, their inspector and the others from Premium Properties who have worked on our house have been extremely helpful, as well as conscientious. They worked quickly to find us a new tenant, checked references and are now finalizing the new rental agreement. They have made being a landlord as painless as it possibly could be, and I highly recommend them. read more

Wow, I was just contacted by this business and told that the landlord paid X amount to "fix" the lawn by reseeding, but apparently my parents turned off the sprinklers and destroyed their valiant efforts to beautify the lawn. She was EXTREMELY RUDE on the phone, accusing my parents of undermining them and turning off the sprinklers. She mentioned how great the gardeners are since they replaced the last ones. Really? All I've heard regarding the gardeners is that now they come biweekly instead of weekly, mow the lawn, and leave. I once again mentioned (as we have done multiple times via email) that the sprinklers are broken so reseeding won't work. They lied and said the sprinklers were fixed therefore the dry lawn = someone turned them off. I called my mom, she said some sprinklers are not working properly, and the water system is on 4 times a day. She's pouring money down the drain to water the grass. I called Prem. Prop. back and mentioned the sprinklers are still broken so don't waste your money reseeding, and P.S. the gophers will destroy any of the lawn you do fix. Reseeding has been unsuccessful multiple times because the dirt is in horrible condition, so maybe it's time to try something new! I can't handle their rude demeanor and condescending tone over the phone. They blamed my mother for not contacting them with complaints. She sent many emails in her first year renting here regarding problems with the sprinklers, and they ignored all of her attempts to resolve the problem. This company lacks customer service! Never call someone accusing them of doing something before finding out the facts. Maybe take a minute to leave your office and visit one of your properties so you can note the problems and speak to the renters in person. read more

I would avoid these guys (gals) if possible. Ive dealt with teenagers with more work ethic and brains than these idiots. Trying to get anything serviced was usually a very frustrating experience, these girls are like princesses. The lack of organization with my account was almost laughable, they forgot key parts of my lease agreement before move out. I had to remind them about the full agreement. Also like other reviewers, I scrubbed my apt top to bottom (most likely putting about 60 hours into cleaning) and then had them stick me with a high dollar "Cleaning Fee". Deducting it from my deposit. If you want honest, nice people, look elsewhere. read more

Absolutely the worst company I ever rented from, they only care about how much money they can get from you. Do yourself a favor and find another company, do not waste or your time or hard earned money. So disappointing! read more

Fine as long as you don't need anything. Last weekend I discovered a smell coming from within one of the walls of the master bedroom. I called Premium Properties on Monday but as it wasn't an emergency I could only schedule an appointment for during the day. Friday was the only time we could arrange something when I could take the afternoon off of work. Friday afternoon, John comes out. As soon as he opened the door, he gave an audible "whoa" because of the smell. He wandered around the place before decidign that it's probably something that has died in the walls, but that "there's nothing we can do, but the smell will go away in up to three weeks. Go to the hardware store and buy some odor pellets and put those at the base of the wall." I called the office to complain and ended up with John calling me back, accusing me of "putting words in his mouth" when I quoted him directly. The smell is getting worse, I've received zero assistance from the company and despite them having "calls in to pest control people that I know", nobody has called them back. I can't possibly imagine why. In the meantime, it shouldn't be a problem for me because, to quote John again, "you have other bedrooms and another bathroom." As we speak I am waiting for Kirk to call me back. To say I'm unimpressed is an understatement. read more

This management company robs you of your deposit!!! We lived in a house that was built in 1943. We made a significant number of home improvements on our own and treated the house as if it were our home when we lived there. The house was cleaner and in significantly better shape when we moved out than when we moved in. We received our security deposit back and found close to $1000 of bogus charges that they kept from our deposit. Premium properties constantly charged us for repairs that should have been covered by them. This group is a bunch of crooks and I would NEVER recommend renting a property they are managing. read more

Rented a clean town home in Danville for 2 years. Upon move out, home was left very clean, however I was charged $275 for cleaning. No way was there that much work to have been done. Felt like opportunistic harvesting of my deposit to support a cleaning agency happened. And I was charged for a light bulb -$25. All lights were working when I moved out, and I could have easily replaced if notified. Very irritating. People at Premium Properties are nice enough and helpful when contacted. The handling of deposits and using those funds responsibly is questionable. read more

Kirk and his team at premium properties were very easy to deal with. The communication was straightforward and clear. The response time was always very prompt. I would recommend them as a property management company to any renter or property owner looking for such service. read more

Sales closer tactics, pushy, unprofessional, demanding, endless process...and I offered to pay a year's rent upfront. Refusal to offer repairs to no water pressure in the kitchen faucet. "Our home inspector looked at the property when the tenant moved out and would have noticed this." Immature sales tactics to "overcoming objections"...meaning challenging any noticed property defects. Not a good experience, to say the least. read more

My husband and I have rented from Premium Properties for several years now in two different homes. Kirk and the entire Premium Properties team have been prompt, professional, fair, and easy to work with. They've gone above and beyond to make sure that we are taken care of and have a positive rental experience. They clearly take pride in what they do, and it shows in their business. I would highly recommend Premium Properties to anyone looking for a rental property! read more

If you own property in the Walnut Creek area, and you are looking for an extremely reliable and professional property manager, Premium Properties is for you. Kirk is very knowledgeable, dependable and he cares about getting the best renters and keeping up the value of your home. I highly recommend him and his crew. read more

Premium Properties is an absolutely wonderful company. Kirk and his team are beyond professional, efficient and always exceeded my expectations. Moving out of CA in 2011 I left my condo in Kirk's capable hands to find the perfect tenant. He managed the property for 6 years until I decided to sell it. I always had a comfort level of trust with Premium Properties, never having an issue the entire 6 years!! Kirk provided exceptional service, he is very knowledgeable and has the expertise in the rental market to get the best rent and renters. I highly recommend Kirk and his team! read more

I have been renting from this company for over a year and last year renewed my lease for 2 years. This is by far the best property management company I have ever rented from. Christian is my property manager and he is very nice and treats my family with respect every we come in contact. He is very accommodating and goes the entra mile to accomodate our busy scheduled. We truly feel like a valued customer at Premium Prop. The trigger event for this review was we just had a maintenance guy out and my wife prompted me to write this because this was the second time he was out and each time my wife was so impressed. He was very nice and again went way above and beyond to fix everything, at least 5 things he fixed, and even noticed additional things my wife missed and fixed those as well. Alot of companies just want to do the minimum, but not these guys. If you are in Walnut Creek or Concord, and want the BEST property management company, I highly recommend Premium Properties!!!! read more

We have been tenants of premium properties for 5 years and only have great things to say! Tonight, our deadbolt malfunctioned and we were stuck! James came right out to us afterhours and went above and beyond to open our door AND replace our lock in a jiffy. Thank you James for your quick and efficient work! read more

We rented a house with Premium Properties for 8 years and have nothing but good things to say about them. Kirk and his team were professional, courteous, and highly responsive to any needs we had regarding maintenance issues or anything else having to do with the house. Their contractors are highly competent and prompt. When it came time to move, they represented our interests well and made sure the process went smoothly from beginning to end. read more

I rented a beautiful home in Walnut Creek from this company. Everyone was very nice to work with and the house was awesome. I actually had to break my lease early(my fault) because I bought a home. Since I signed a contract, I had to pay the extra months left on the contract, but premium properties worked to get it rented ASAP and they got me money back in the end. Great company to work with. Highly recommend. Who does that level of customer service these days. Seriously this company will treat you like a client they care about, even after you leave! read more

For the past 3 years, I have rented a house through Premium Properties. Everyone I dealt with--from the property managers to the receptionist--was fair, responsive and professional. The maintenance team is fantastic. I highly recommend this company and would not hesitate renting from them again. . . or having them service a property. Premium Properties is the best! read more

Premium Properties gets a five star rating because I can think of nothing else that they can do to better serve their customers. In the 20 years that I have had multiple rental properties, I have seen property managers across the spectrum, and wrote a rather brutal Yelp review for one of the worst as a warning to others. Premium Properties does what property managers are supposed to do, and from my perspective, they do it all perfectly. Being a bigger company, they have the advantages of "the economies of scale," so there is a nice website where users can access their data, I get an e-mail when another monthly statement is available, etc., and life there is good. One big worry is how a change of tenancy is handled, and wow, they have got it all down! They got it done and got a great new tenant in there so quick, I didn't have the time to do the things around there that I wanted to do myself. Yes, I should have left it to the professionals. There was once an 'issue' with an existing tenant that had to be handled delicately, and after I gave them the appropriate background information, they did what needed to be done. I later contacted the tenant myself to see what damage might have been done, and I was surprised by the positive response that I received. I had another tenant who was a perfectionist and could find fault with anything, yet they never found a single fault with Premium Properties. One thing that is a little different about them are their periodic inspections. In their business model, they do business with preferred providers, and then take a small percentage. At first, I feared that they would find a bunch of nonsense, and then pay their old Uncle Bob to fix it, a "gravy-train" for both of them. But no, I was relieved to see that the inspections reveal real issues. They will frequently spend $30 of my money on caulking a bathtub, rather than spend $3,000 on a dry-rot repair. They replace the smoke detector batteries frequently and will know if a somebody is 'borrowing' the batteries (the statistics there are depressing). I cannot say enough good things about their inspector who finds things that matter before they become an issue, and when I challenged him, he had perfect answers for *everything!* I have read all of the Yelp reviews of Premium Properties, and as with other very good property management companies (I did my research before selecting them), virtually all of the owner reviews are outstanding, while quite a few of the tenant reviews are negative. There is no need to address the owner reviews, but I would like to share my own observations, having had rental properties since the late 1980s that I initially managed myself. There are some people who will never be pleased, and there are some who seem to believe that property owners are wealthy and should be philanthropists (for the record, I am a software engineer), but there are some who I believe are good people whose expertise lies elsewhere, and they do not understand the economics of owning rental properties. When I explain it with my own real-world numbers, such people are often surprised at how the expenses all add up, some even saying that if they had that much equity, they would do something else with it. Yes, they might, and if they are smarter then me, they will probably make more money. I see some reviews that are simply angry rants, a form of therapy to shred some stress. Fine, go with it. And there are some negative tenant reviews that baffled me because my own tenants' experience has been quite the contrary; in fact, one review was about broken sprinklers never being fixed despite many requests, and strangely, when my property had a broken sprinkler, it was quickly fixed without drama. One last thing to share. During a change in tenancy, I did some work on the property and upon replacing a mailbox, I realized that I need to get the keys to the new mailbox to Premium Properties without delay, so I stopped by their office for the first time ever. The clothes that I was wearing were practically rags (and filthy ones at that), I hadn't shaven in days, and my hair looked like a rats nest. My property manager was out of the office, and all three people with whom I interacted before they knew that I was an owner were friendly and treated me with complete respect. 04/25/2017 Update: If there were a "honeymoon period," it would have been over long ago, yet Premium Properties has served me extremely well by every measure. Last week, I was surprised to have the owner of the company call me; it was the first contact that we had had in three years. What is remarkable is that he was looking out for my well-being better than I could have ever done. I won't go into details, but let's just say that he very politely told me not what I *wanted* to hear, but what I *needed* to hear. I was humbled. I just hope that their business never changes because I am sure happy with them now. read more

I just recently moved out of a property that I had leased from Premium Properties for the past 8 years. My experience with them was outstanding from start to finish. Over the eight years as a tenant they provided me with headache free living. They were professional, courteous, and promptly dealt with any issues that arose. For all of the aforementioned reasons I would highly recommend leasing a property from Premium Properties located at 1200 Mt Diablo Blvd., Suite 303, Walnut Creek, CA 94596. read more

PP is a top-notch, professional organization who I have had the pleasure with connecting both as a renter (during a short term renovation project) and as a prospective landlord. The staff, most especially Darcy is efficient, quick to respond and incredibly helpful. We have also had interactions with others, including Nikki and the organization as a whole clearly values top talent. read more

Completely outstanding. I moved out of state and used Premium Properties to manage the rental of my home. They were great. For 2 years they handled everything for me, including difficult tenants, repairs, inspections, etc. I can't say enough about the great work from Mimi and her team. I knew my property was in good hands. What makes the company seem even better is the atrocious service we received when we moved to another state, rented a home expecting the same level of service, and were immensely disappointed. If you are looking for a property or looking to rent out your property, this company is extremely good. read more

Prakash J. We retained the services of PP for over 14 years from 2004 to 2018. They provided excellent property management services for our townhouse in Walnut Creek, which was rented out with PP through this period. They went above and beyond the standard services expected from similar management companies. The owner of PP, Kirk Shultz, and his office staff were very efficient throughout the years, and we cannot say enough good things about them. As part of their efforts, we had the highly unusual good fortune of having the same renter for almost the entire period. They kept effective communications with us and the renter, and the property management company and the home owners' association of the housing complex. They took care of all maintenance and other issues, including collection and disbursements of rental proceeds in a very timely fashion every month. Their accounting system and documentation were highly user-friendly, very seldom requiring any involvement by us. When we decided to end the rental arrangement and make the house our own residence, Kirk made the transition very smooth. He referred us to several competent and reliable contractors for remodeling/refurbishing the place. The contractors provided excellent workmanship, and we were able to work with them remotely from the east coast. Due to Kirk's established relationship with the contractors, the remodeling work was completed on schedule and within budget, and making our relocation to Walnut Creek so much easier. We highly recommend Premium Properties to prospective property owners and renters alike; you are guaranteed the same high quality and reliability of service that we were able to avail of for over a decade. read more

My wife and I rented from them for almost 3 years. Our job was to pay rent on time and their job was to fix any problems with the unit. We both did very well at our jobs! The lead maintenance guy Dave, was always very nice and responsive when we needed something fixed or looked at. When we moved out, we had a few issues with the security deposit, but after talking the property manager Kirk, those issues were fixed. Overall, we are both very happy with premium properties. read more

Premium Properties have been great to work with! Very responsive and issues get fixed quickly.

We rented from them for 3 years. Our interactions were always professional and they were very responsive when we required service or someone to respond to an inquiry. We appreciated the heads up when they needed to come by for their annual inspection, this is not done everywhere I have rented, and they communicated when things would be fixed and by when. When they needed to show the place they stayed within the window they needed and always called beforehand. They were professional till the day we moved out and we would rent again from them when we return to the area. read more

Premium Properties (PP) of Walnut Creek, and not to be mistaken with the Berkeley property management company with the same name, have really been great to deal with over the last two years we rented from them. We rented an older house from them which in our case meant we had a number of smaller and larger issues such as sewer problems and a leaking roof, etc. all issues that one must expect with an older long term rental house. What mattered was that all the issues were addressed promptly and with good communication. We found that PP took a very balanced approach that did not always favour the landlord. We always felt that we were treated fairly and in return did our best to deal with some minor issues without involving Others. Overall it was a very professional and pleasant company to deal with that I would highly recommend. Thank you to Kirk and his team at PP for making this rental a positive and pleasant experience. read more

Amazing Sevice and professionalism ! Dave the Propery inspector was extremely pleasant and arrived on time and did a very detailed inspection . read more

We rented a 4-br house in Danville for a year, managed by Premium Properties. I can't say enough about the wonderful service they provided. We didn't encounter any major issues, but there were a number of items that required attention - little things around the house, the pool, and the yard. PP were quick and accommodating. Kirk Schultz was our point of contact, and he was so understanding, helpful, and professional. The maintenance crew ( thanks, John!) is beyond reproach. In short, we were very happy with PP and would recommend renting with them. My only advice is to set expectations from the get-go on how you would like to communicate with them; you can save yourself some initial confusion if you have not rented with them before. read more

I am currently a tenant with Premium Properties since April of 2011. I have received nothing less than excellent service. I do NOT agree with the below posts. Of course they are going to ask about income requirements. As a responsible adult I know my income needs to be three times greater than my rent or mortgage. As a previous home owner, I appreciated all the detailed steps during the application process and was not at all offended by the use of pure logic and responsible decision making. I had some electrical issues that were resolved quickly and my property manager came to the residence to check the work and make sure everything was okay. I highly recommend Premium Properties to both renters and owners. read more

I rented an apartment through them for a year in Moraga. I found the entire process of from the initial rental and the process of moving out friendly, helpful and professional. during the year I had a couple small issues that when I brought to their attention were dealt with very quickly with no excuses, it was " we will get that fixed" and they did. I would rent through them again read more

Kirk, Allyson, and Lauren have all been fantastic to work with. We have rented from them for the last three years. They have never been anything but professional, quick to respond, and trustworthy. I recommend them highly. read more

Kirk and the team managed our property in Oakland for over 10 years, and we have always been impressed by his professionalism, expertise and integrity. Thank you so much! read more

My property managers have been Kirk Schulz and McGhie Allen, and I have a been a tenant under their management since 2009. I can't tell you how happy I have been with their service. They are very responsive and have a great maintenance team. I would definitely recommend renting through Kirk directly or having him service your property. read more

Premium Properties, and especially Lisa Gladman gets a Five Star Rating for professional service. Lisa is friendly, responsive and always professional. It was a joy working with her throughout our lease. Any information we requested from Lisa was promptly supplied. The few repairs we needed were scheduled quickly and conveniently with knowledgeable and friendly vendors. We would definitely recommend Premium Properties and Lisa to anyone looking for a rental property. Everyone at Premium Properties from the broker, the property managers and the receptionist were professional. The maintenance team is fantastic. We highly recommend this company and would not hesitate renting from them again. read more

Premium Properties has by far exceeded my expectations as a property management company. Their expertise and professionalism is outstanding. The Premium Properties team helped manage my condo in Walnut Creek, and made the whole experience as an owner so easy. All tenant, repair,and HOA issue were handled flawlessly. I felt that my concerns and questions as an owner were always promptly addressed and resolved well. The contractors they sent out for repairs were always very professional and thorough. I highly recommend Premium Properties for any property management needs. read more

Premium Properties has done an amazing job renting out my condo and guiding me through the process. Margaret was so flexible in her availability to show the condo that we found a great tenant who was able to move in the weekend after we moved out! It was a stressful time and having her support meant so much. Lisa did an excellent job explaining the lease terms and also provided a great property management referral to my Mom who lives out of the area. The company is well connected in the community. The owner, Kirk was very hands on and even personally viewed the unit to provide feedback. After several months I needed more advice and Kirk assisted in helping with a modification to the lease which was above and beyond. The team is very responsive and easy to work with. I highly recommended Premium Properties for your management needs. You won't be disappointed! read more

Premium Properties have been great to work with! Very responsive and issues get fixed quickly. Everyone I have dealt with at Premium Properties have been friendly and very helpful. read more

My husband and I have rented from many property managers over the years and I have never experienced service like I have at Premium Properies. Communication was incredible. If there was a problem, it was fixed the next day. The regular handy mans we had sent out for basic stuff were so nice and I felt comfortable with them in my home. Christian and Tricia are who we had contact with and they are so professional, nice, organized and on the ball. I wanted permission from the owner of our condo for an event and they got it right away. We had to break our lease and they found new tenants in a week! We are so impressed with them! I am very sad we had to leave them, but I do recommend them to everyone! Thank you again Christain and Tricia! You guys are rockstars and I already miss renting from You! read more

Mimi at Premium Properties helped me manage two properties that, due to a complicated set of circumstances, had been poorly managed and neglected for quite a while. She did a great job of keeping me in the loop on the many needed repairs, yet not pestering me with every single tenant worry. Premium Properties is not the cheapest management firm in the Bay Area. I have used other rental managers who were cheaper but not as good. At Premium Properties, I felt I got what I paid for. For example, rather than just having the rental agent do a walk-through when Premium Properties takes over the management, they also have an inspector note all needed repairs, big or small. They helped me decide which of these repairs were critical and in need of immediate attention. They responded quickly and efficiently to tenant requests. But when the tenants crossed the line between reasonable requests and "hey, wouldn't it be great if you," Mimi was able to reel them back in. When it came time to sell these rentals, Premium Properties helped me gather bids on sprucing up the properties, and they have a close working relationship with a local real estate agent, which made the sales process as painless as possible. They do take a cut from the vendors they hire and from the real estate commission as well, but they're clear about that arrangement in the initial contract, and I felt as though repair costs were reasonable. All told, it was a very satisfying working relationship with Premium Properties--I feel like I brought them a runaway big rig, and they helped me get it under control and drive it across the finish line! read more

As an owner of multiple investment properties who has worked with many managers, I can tell you that Kirk and his team are first rate. They were organized, professional, and through in all of my interactions with them. They probably took better care of my property than I would and always maintained great communication with me at all times. I could not have been more pleased with their services. If you are looking to trust your home to someone, pick the very best - Premium Properties! read more