Andres always does a great job and is very consistent and thorough…read more He never disappoints in his service

Diurjean (sp?) did a great job - timely, thorough, polite, explained what he was doing. Home…read moreShield has been a valuable service.

I called a few pest control services and everyone wanted to sell me an ongoing package, or asked…read moreoutrageous prices for a one-time service. Since I live in an HOA that regularly sprays, I didn't need the monthly service, I needed someone to take care of my immediate ant problem indoors. Vicente not only told me up front what the very reasonable price for a one-time service was, but he came that very day and took care of the ants. He said it would take 1 to 3 days for them to be gone, but they seem to be gone not 24 hours later. Vicente was personable and professionial ,and I'm happy to support this family-owned business. In fact, I was impressed that Vicente didn't ask me to leave a Yelp review! I will always call him for future problems.

Premier Pest Services has been fantastic to work with. We have them treat our home inside and out…read moreevery quarter, and the entire process is always smooth and stress‑free. Our main concern is ants and spiders. Scheduling is quick and easy, and their pricing is very competitive for the level of service they provide. Adrian is the technician who visits our home, and he's consistently kind, professional, and incredibly thorough. He always puts on shoe covers when entering our shoe‑free home, which we really appreciate. Outside, he takes extra care to sweep away spider webs and remove any buildup around the house before treating, those small details make a big difference. It's clear he takes pride in his work, and the results show. Highly recommend Premier Pest Services if you want reliable, professional, and hassle‑free pest control

Thank you Preferred Pest Control! As someone with asthma, I am always extremely cautious about the…read morechemicals used around my home. They took the time and listened to my concerns and offered an organic product, which worked wonders getting rid of the ants. The team is professional, attentive, and genuinely caring about their clients' concers. Highly recommend them to anyone looking for effective, safe pest control! 10/10 service!

We initially had this company come out for an inspection, which we paid for. We decided to move…read moreforward with them because the technician was honest, knowledgeable, and didn't try to upsell us on services we didn't need. We really appreciated that and felt confident choosing them. After the inspection, we scheduled an exterior treatment since it would still help with our bug issue. Before scheduling, we specifically asked multiple times whether we needed to be home, and we were assured that we did not. We provided clear instructions on how to access the back half of our house. Unfortunately, they never showed up--not once, but twice. We had to reach out three separate times, and despite that, no one came or communicated with us. We even kept our dogs locked up all day waiting because we expected the treatment to be done. We're disappointed because the technician made such a great first impression, but the lack of follow-through and communication has been frustrating. Reliability is just as important as good customer service, and unfortunately, that was missing from our experience.

Reliable, response to customers are always immediate Left…read moretheir workplace clean Nice workers , Andre and Tony are customer oriented ! Hire them!

Beware: Sub-contracted work with no accountability…read more --------- UPDATE 5/29/26, in response to owner reply ------------- This is what "acknowledged and apologized" for the delay looks like. On 5/4 at 3:06 PM, I got an email saying "Sorry, it looks like your dates are 5/6 to 5/8. I resent paperwork with new dates, did you receive those?". The job was confirmed to start 5/5 via an email sent on 4/24. That correction was dropped on me AFTER I rushed to send someone to their office to pick up the Nylofume bags because they apparently sent them on 4/27 but could not provide me a tracking number. It took 6 emails and a public Yelp review to get a manager contact and any documentation. The fumigation log showed up the same day this review went live. You also have no photos or documentation of my roof condition before or after the fumigation, your office confirmed this in writing. So how did you determine which tiles were broken during the job? And how do I know the tiles were actually fixed? This is not a one-off. A 2021 Yelp reviewer experienced the same thing: dates moved without notice, undisclosed subcontractors, and a subcontractor who broke into an upstairs window because your office failed to pass along the door code. That reviewer ended with "let's just hope they actually fumigated the house." I find myself saying the same. To anyone reading: go with a cheaper option, all the bells and whistles they promised are not worth it. If something goes wrong, you will spend weeks chasing answers and never reach anyone who can actually help. ------------------------------------------------------------------------------------------------------ Even though The Termite Guy gave me a quote 30% more expensive than other bids, I chose them for the "whole package": everything done in house, including roof repair, a 5-year fumigation warranty, and a roof tile warranty. Sounds great, right? Not really. My fumigation was delayed by a day and I was notified at 3pm the day before. They never mailed or dropped off the Nylofume bags so I had to send someone to pick them up. I didn't make a big deal out of it because mistakes happen. Turns out that should have been my warning sign. I found out the fumigation was done by a subcontractor but not until after the tent came down, when I asked about broken tiles. They were hesitant and asked me who would be fixing the roof before answering. I told them I signed a contract with full tile warranty, and only then did they admit they were subcontractors and that tiles were broken. I checked the fumigation notice on my door and the name was not The Termite Guy. I looked up the address of the subcontracting company and it was a residential address. Because of the subcontracting I wanted to make sure everything was done correctly, so I asked for all paperwork and photos from the process. All I got was a receipt saying fumigation was completed and a single photo of a gas reading that could belong to any house. No logs of gas levels before, during, and after. No photos or documentation of my roof condition before and after. I am now genuinely unsure if my house was fumigated correctly, if the roof was actually fixed, and whether I can trust them to honor the 5-year warranty. For the amount I paid, it feels like I paid a premium to a middleman who subcontracted everything out and I was still the one chasing down the people actually doing the work. My advice: go with the cheaper bid. The Termite Guy charges more and does not deliver what they promise.

Called Rodent Free because I had a rat in my garage. I knew where it was and I could see it. They…read moretold me over the phone how to trap it and it worked. These guys are the best!

Andrew and his crew really knows about rodents. Gave me a very good deal. I shopped around but they…read morereally gave me a good deal. Would definitely recommend.

After posting my review the company reached out to me almost immediately. They sent someone out to…read moreinspect and of course noted the rodent activity. He identified additional possible entry points that he attributed to wood rot and wood swelling due to the rain. Two gentleman came out and did quite a bit of additional sealing for free a couple days later. They did a great job and even set two traps in the attic. I appreciate the responsiveness of the company. They did make the effort to make it right. I wasn't expecting them to do what was done and had asked the workers if they were sure they were supposed to be doing it at no charge.

Lovely door to door consultants Alex Winsor and Nick were very polite, informative about services…read moreoffered, and flexible with deals for first time service. We did not require pest control at this time, but will definitely be reaching out to them and Cura in the future.

DJ was professional and thorough. He asked what my concerns were and confirmed the work after he…read morewas done.

Josh came out to inspect the rat situation at my house today. He completed a thorough walk through…read moreincluding the attic. Did not upsell and even showed me where all the issues were and how to mitigate them if I wanted to. I will have to see about the monthly services but I'm very impressed with the initial experience.

HORRIBLE CUSTOMER SERVICE and EVEN WORSE COMMUNICATION and no matter how many times I've called,…read moreleft call backs via their website - or even left a message with their own staff for a call back.. nothing for over a week. I've had service with this company for over a year now and in the beginning it went well - communication was still not best. I would never receive a reminder of treatment dates, and they were well aware of the need for my dogs to be brought into the house for services. An example: 11/25 original date, had to reschedule. Called phone number on website, multiple times x 1 week various hours left messages for call back and nothing. I even left multiple messages via their webpage for a call back - crickets! Finally with a woman who would not give me her name stated she never got any of the messages, no voicemails or any of my husband's calls or messages. Informed her this has happened numerous times and still continues, no empathy, no nothing. All I ask if for COMMUNICATION! Someone showed up the following week WITHOUT NOTIFICATION (mind you there is a note we have pets they need to be locked up and gate to be unlocked) they provided service for the front yard, and we asked the guy to put us down for Friday - he said okay. Friday came and gone ( they saw a note in their system but didn't bother to notify us that services could not be provided that day) once again NO-ONE COMMUNICATED! Spoke with Olga who confirmed an appointment 12/9 Which we were able to FINALLY get the backyard done. Husband and I said we'd give them a go one more time since they had mentioned they moved and changed numbers but still communication is key! There has been a note that we have pets and need communication via text for the date and time frame, we get quarterly service. Next date was 3/19 from 3-4pm. Received a text from their number on 3/10 stating our service will be on 3/19 between 3-4pm and there is a number to call if needing to be rescheduled. 3/19 and it's past the window. We call the number the woman go refuses to give me her name says our service is set for 3/23. I give her the phone number and ask why does this keep happening? She said I don't know. It's been one a YEAR and you still couldn't make it any better? Still HORRIBLE COMMUNICATION. Cancelled service.

After giving Smart Pest Control multiple chances to make things right, they only delivered more…read moredisappointment. I received a text reminder confirming their technician's visit, yet I wasted an entire day waiting--only for them to be a no-show with no message or explanation. At this point, I canceled my service and switched to another pest control provider. Smart Pest Control shows no respect for their customers' time and provides poor service once you've signed up. STAY AWAY when their sales reps come knocking. I gave them plenty of opportunities, only to be left frustrated and angry.

Swarm and Mario have taken care of our bug issues at our home for the past 7 years or so. As…read moresomeone who is highly bug phobic Mario has always been understanding, courteous and reassuring. I really appreciate his calm kindness and not getting impatient with me as I basically freak out about whatever bugs we are dealing with. And the treatment he uses has been effective over the years - he eradicated a winged ant infestation for us where they were coming out of the electrical sockets, vents, etc. They never came back after multiple rounds with Mario. He is also very knowledgeable and has given us great advice for keeping other bugs at bay. Although this review is long overdue I just wanted to post a note of gratitude for Mario and his team.

A bee infestation in my chimney: Mario was courteous, knowledgeable, and solved the problem at a…read morefair price. Recommended !

Highly recommend!! Needed someone to get rid of a wasp nest. They are very responsive, professional…read moreand were able to remove the nest within 48 hours of me calling. If you're in the Newport Beach area they are the best! Thanks again :)

Ray was amazing! Absolutely the best service ever. Will recommend him to everyone! The response was…read moreso easy & fast & great! We had him remove some mud wasps nest removed & he sprayed around the house. He educated us on it too before everything so that was nice to find out what led to the wasps & spiders in the first place. The communication was so fast & great! So, so happy! Great service. Above & beyond.