My husband and I were really excited to try this pizza place but unfortunately encountered the same issues a lot of people have already described. When we finally got to try the pizza and wings, they were both really cold and the pizza crust was hard. We only live about a 10 minutes drive away so it seems like our food had been ready long before we received it. We placed on online order around 5:30pm for pick up at 6:38pm. We arrived around 6:30pm and noticed the long lines outside so we expected a delay but not for pizza and wings to take 2.5 hours to be ready. We got down at 6:38pm to ask if our pizza was ready, an employee looked at a written list and said it was not ready and we would get a text when it was. No additional wait time estimate was given. We decided to give them the benefit of the doubt because of how busy it was but regret not asking for a refund right then and going somewhere else. We decided to wait in the parking lot and got through most of the first half of the Lakers v. Clippers game when we decided to get down and ask again around 7:30pm. We were not able to speak to an employee because of how busy it was but overheard an employee telling a customer that they were just getting to the orders that were supposed to be ready for 6:30pm pick up. The lack of communication was the most frustrating part because it became clear they have been slammed with orders and knew they were behind. This was definitely a leadership issue because a general announcement to the large crowd waiting outside or a text message letting folks know their order status would have been appreciated. Also, knowing how insane the wait times were, customers should have also received free garlic knots or food items during the wait. We went back in at 8pm and managed to speak to an employee who said they would go to the back and check. We had to follow up with the employee about 5 minutes later who said our ticket was up and it should be out soon. We finally got our order at 8:10pm. We didn't receive the text that our order was ready until 8:23pm so if we hadn't gotten down to check our order would have been sitting there for 13 minutes longer than it already was. As someone mentioned, I hope they fix these issues because community truly wants to show up but last night may have deterred a lot of people from coming back. read more

We were really excited to try Prime Pizza in Brea, especially as a new establishment. We completely understand that new restaurants are going to be busy -- and we truly wanted to give them grace. Unfortunately, our experience felt less like "new and busy" and more like a lack of management and organization. We placed our order at noon for a 6:30 pm pickup. We arrived at 6:20 and were surprised to see a crowd of at least 35-50 people outside waiting for their food. We gave our name at the door and were told it would be "out soon." That turned into over an hour and 10 minutes of waiting outside in the cold. During that time, multiple DoorDash orders were being called out while dozens of families who had pre-ordered hours earlier were still waiting. There was little to no communication about delays, and no one came out to address the growing crowd. When our pizza finally came out, it was cold -- like it had been sitting on the counter for quite a while. My husband went inside to ask about a refund, but there was no one available to help the line of understandably frustrated customers. The employee behind the counter was taking more to-go orders while at least 30 parties were still outside waiting for food they had already ordered and paid for. We understand growing pains, especially for a new business. But in moments like this, management needs to step up -- pause incoming orders, communicate clearly with customers, and prioritize the large number of people already waiting. It felt like there was no leadership presence when it was needed most. We truly hope they work out the kinks, because the community seems excited to support them. But this experience was incredibly disappointing. read more

I recently visited the Prime Pizza Mission Viejo restaurant and had a fantastic experience. I tried the meatball sandwich, and it was delicious and impressively massive! The bread tasted incredibly fresh, and the marinara sauce had a slight kick to it that really elevated the flavor without overpowering the sandwich. The meatballs were absolutely fabulous coupled with the cheeses melted on top... very tender, not dry at all, and clearly made with nice Italian spices that taste like they could come straight from someone's "Nonna." The staff was also very kind and attentive. My order was processed quickly and efficiently, which made the whole experience even better. I also tried the cheese pizza, which was sooooooooo yummy! The pizza slice has just the perfect amount cheeses. What really stood out was that it wasn't greasy or dripping with oil like others I have tried and it felt lighter and well-balanced while still being very flavorful. Overall, I was very satisfied with my visit. I left happy and would definitely recommend the meatball sandwich and the cheese pizza. I am frequently stopping in for the pizza slices and San Pellegrino Sparkling water ;) Highly recommend Prime Pizza in Mission Viejo, or other locations for your business meetings, Birthday parties and other events. Enjoy! read more

Overall, the experience was a little disappointing. The pizza itself is pretty solid -- definitely the highlight and worth trying. Unfortunately, the garlic knots didn't live up to the same standard. The biggest letdown was the 25-minute wait just to buy slices, which felt excessive and took away from the overall experience. This is not a quick spot to grab pizza at the moment, so plan accordingly. Another downside was the parking lot area -- there was a noticeable sewer smell right in front of the entrance, likely from the access point, which doesn't make for the best first impression. Hoping they can tighten up the service and address the exterior issue, because the pizza does have potential. read more

I had an incredible first-time experience at Prime Pizza! From the moment I walked in, I was greeted warmly by Danny, who made me feel right at home. She was super knowledgeable about the menu and steered me in the right direction with her recommendations. I went with her suggestion of the Spicy Pepperoni slice and the Market slice (which she mentioned is a special find!). Both were even better than expected--perfectly crispy in all the right places, with stringy cheese and clearly fresh ingredients. I topped it all off with the watermelon Italian ice for dessert, which was the perfect finish. Huge thanks to Danny for the stellar service and great picks. I'll definitely be back! read more

3 hours for pizza is genuinely crazy lol. Being a new place can be tough I totally understand. But when people are starting to wait for over an hour that's when they customer service should start kicking in. People were allowed refunds, but for the people who were waiting, didn't receive any coupons/freebies, or anything. I came for an early dinner at 5pm and didn't get to eat until 8:30pm. Unlike The Melt that just opened at the Brea Mall, they didn't connect with the customers, or at lesst explain why it was taking a long time. Prime Pizza yall need to take some notes from your other new restaurant competitor. The food was good but not 3 hour wait good. read more

I placed an online delivery order at 5pm, and it's now 7:16 and my order still isn't ready. I called the restaurant and they said, "Sorry, we don't know when it's going to be ready." What kind of customer service is this? Waiting over two hours for a pizza is crazy. At least get the timing right. At this point I'm committed and can't cancel since we have a few hungry kids waiting. Update#1 it's now 7:53 and I'm still waiting. Update#2 It's 8:13 pm and it's still not ready. I've honestly lost hope in this place. I won't be ordering from here again. Save your time and support other local restaurants instead. read more

Prime Pizza just opened in Brea and it's a great new spot in town. It has that classic NY slice shop feel. You walk in, pick a few slices from the display, they heat them up, hand them to you, and you're eating within minutes. Exactly how a slice shop should work. The crust was thin with a nice chew and crisp edge. The slices weren't floppy, which I appreciated. They held up well and had a good balance of sauce and cheese. Simple, straightforward pizza done right. The staff was friendly and gave solid recommendations when we asked. Easy place to stop in for a quick bite. Definitely glad to have this in Brea. read more

Ordered a pepperoni slice and a spicy pepperoni square slice today. Pepperoni slice: crust was thin, crispy, and had a bit of chew to it. Zero flop when holding the slice up. Sauce was well-balanced and not overly tangy or sweet. Pepperoni was flavorful and are the kind where the edges curl up. Square slice: this is where it's at. Crust had good crisp, wasn't overly heavy, and had just the right amount of airyness. The sauce was the star of the show - spicy, flavorful, and not too thin. Pepperoni was the same as the regular slice. I'll absolutely be returning! read more

Absolutely loved Prime Pizza in Brea. The pizza was hands down some of the best I've had perfectly crispy crust, fresh toppings, and so much flavor in every bite. The staff was incredibly friendly and made the whole experience even better. You can tell this place takes pride in their food and customer service. The restaurant was clean, the atmosphere was fun and welcoming, and everything came out fast and fresh. Easily my new favorite pizza spot. If you're in Brea and want amazing pizza, this place is a must try. read more

Had a great experience at Prime Pizza in Brea. The pizza was really good and the salad was fresh and flavorful too. Everything tasted fresh and the portions were solid. The staff was friendly and made us feel welcome from the moment we walked in. The restaurant was clean and had a nice atmosphere to sit and enjoy dinner. You can tell they care about the quality of the food and service. Definitely a spot I'd come back to again and would recommend to anyone looking for good pizza in the area. read more

Terrible experience from start to finish. We were told a reasonable wait time for our pizzas, but ended up waiting over 2 hours with barely any updates. To make matters worse, everyone in our group got food poisoning later that night. This goes beyond bad service -- it's a serious food safety issue. Absolutely would not recommend. read more

Ordered for pickup and waited 30 minutes only to find out they are a few hours behind. No communication, unprofessional and expected to wait in line even if it's a pick up order. Not good business if they know there are issues and not rectifying it. May as well go to LA. read more

Ordered online for 6:30 pick up waited for 2 hours to get the pizza. Only received half my order and left. Luckily I was given a full refund but what a mess. At this point just turn off the online ordering system if you can't handle it read more

All issues have been fixed and this prime location is delicious like the other ones! The order system seems to be taken care of too which is great. Really appreciate you all making it right! I love this place too much to not return read more

Pizza was delicious definitely worth the wait! Usually isn't as hectic as today but the service was still great even though they were really busy. I would definitely recommend Prime Pizza to my friends and family, great vibes. read more

Best pizza in Los Angeles!!! I can't stress how good this pizza is the ambience the service the location everything is great thank you prime pizza for the good time! read more

Yah gonna crash out still haven't gotten my pizza and it's been almost 3 hoursAlso when I ordered there was no line this pic is from like 2 hours later haha read more

No where to sit Here in Brea we love to dine in , relax and enjoy our Family! A No go for Me/ mine Good luck !!‍