The rating is definitely not a reflection of the taste and quality of Primos, but it is for their Custer arrive or lack there of. This shop is approximately 200 yards from my house but I refuse to there anymore. 1-2 hoagies should not take 30-35 minutes to make, especially when they tell you 5-10 on the phone. My last trip was 1 schwartzie (primo size) which was placed by phone at 630 on a Monday night (not really a busy hoagie day). The girl who took my order said it would be about 5-10 minutes. So I waited 20 minutes before going due to my last 3 experiences here. To my surprise I waited an additional 20 minutes when I got there. U was the only person there, the so called manager was out front smoking when I arrived and he quickly came in after me. The girl was on her phone and took about 1 minute to even address me and the other employee was trying to figure out how to make the bread. Due to my terrible experience I asked to speak to the manager and the same 14 year old looking kid said he was the manager and basically shrugged off the fact that it took 40 minutes to make one hoagie on a Monday night. This is the third such occasion I have experienced at the collingswood primo, and I will no longer give my business to them, especially with their care free attitude about horrendous customer service. Instead I will be giving my business to Amato Bros. read more

Very seldom do I go and publicly complain about a business, it takes a lot. Yesterday, 6/7/17 an order of Assorted Sandwiches was supposed to be delivered to a business that I was thanking for always bailing me out and being there for me. The order was supposed to be there by 11 a.m. At 12:10 I was notified by the Manager of the business, the sandwiches never arrived and now the guys have to go and buy lunch. I called and asked why the sandwiches were not delivered and was told the driver was in Evesham (not in their delivery zone) and he gotten lost, the sandwiches were on their way. I told Shannon (I think that was her name.) It was now too late and all the guys went to lunch at noon. I stated I wanted a new tray of sandwiches to be delivered tomorrow, 6/8 and that I wanted to speak the manager and get money off of my order. I even went to Primo's on 6/7 to see if I could talk directly to the manager. He wasn't around and I was assured he would call me before days end. To make a long story short, and the real reason for me writing this post, is the Manager NEVER called me. I called him today 6/8 10:02 a.m.and asked why it was he never called me back and he said I was making your sandwiches. His attitude was awful and I was an imposition! He said, "If you want to cancel the order that's fine!" I said, "We'll how much of a break are you going to give me?" He replied, "I don't know, I'll have to get back to you on that." So, I replied, "How about you just cancel the order and I already..........." He said, "Whatever!" and hung up on me, before I could say I called the credit card company to deny the charge. In summary, whatever happened to Customer Service? Whatever happened to simple manners? I wasn't being difficult to work with at all. All I wanted was for my order to get to a place by 11 a.m. And, since there was a problem, why didn't the manager try to rectify the situation? So, I went to their competitor and placed my order for Friday! I will NEVER recommend or use this Primos again. And to think, I was a returning customer! read more

I like Primo in general. Their subs aren't the best, but they are very good. However, this location really needs to get it's act together. They are consistently beyond slow. 30 minutes on a Sunday afternoon for 2 sandwiches is absolutely crazy. I wouldn't leave this review if it wasn't the same experience every time. I regularly go to a Primo in Center City, and it's 5 min tops. It's a problem when you have a sandwich shop that you can't simply walk in and order and be on your way... having to call ahead for subs is no bueno. I hope they get some competition to force management to tighten the operation up. read more

Rude and incompetent are the words I'd use to describe the staff at this Primo Hoagies. Their franchise parent company came up with a simple plan for success in this business and that is simply to use quality ingredients. Great Sarcony style rolls and quality lunch meats from Thumanns. It's a shame that they don't teach their franchisees the other part to the equation.... and that would be competent, friendly service! It all begins with the voice on the other end of the phone when you place your order. That person is key and needs to take the time to make sure that they've placed your order correctly. I'd like to see them improve their personnel training because I like their sandwiches when they get my order right. read more

Waited 10 minutes with only one person in front of us. Our order wasn't taken, yet the cashier took four phone calls while we waited. We finally walked out due to the lack of service. People behind us walked out too and the cashier just shrugged his shoulders and laughed that we all left. Don't bother even going in, there are better hoagies elsewhere. read more

Mediocre over priced food. Service is very slow. This is one of the more disorganized food businesses I have visited. Disappointing overall.There are much better hoagie places out there! read more

Work orders here once a week or so.. Maybe less.. Sandwiches are good.. But the Staff acts like Disinterested Kids.. The Worst is the young girl that answers the Phone, She has Attitude Plus.. ( some days it is enough to make me decide Not to order from here just so i don't have to talk to her...) read more

OMG!!!!! Where to start ok for one I've lived in collingswood for 20 years I've eaten just about everywhere on haddon ave and love them all ok I usually get my sandwiches from wawa but someone said try primo oh boy wish I didn't was in Jan 6th 2018 one there was a child running around with forks n knives n I happened to notice that the woman behind the counter it's her child!!!!! And this child ran behind the counter while they are slicing meat the owner was there also never said a word how is this safe I have heard stories of this place before n brushed them off I was so nervous for that child it was hard to watch I left not my child or business to worry about but I heard that when u try to use the restroom it's hard because one employee is usually in there a male n he's not using it for the purpose it was made for I heard about the unsanitary things there I gave them the benefit of the doubt n bought my sandwich it was great but I paid for it later it made me sick like the flu never again omg never again it was only ham for Pete's sake please please be careful ordering from there and that owner I found out later his name is joe oh my letting employee's children run unsupervised terrible business practice that's a lawsuit waiting to happen he may need a lawyer soon!!! read more