Said to say but this is the most racist service department I've ever dealt with. Very unprofessional, now priority other dealerships I've dealt with and purchased from are awesome. I just can't win here. My wife's car is in need of service and I can't even take it here, I have to go to a none priority dealership which is sad because I paid for the life time warranty to only deal with priority. My wife's next car won't be a Hyundai. read more

Donald Lounsbury was great getting me what I needed at a great job. Priority Hyundai was a great choice.

The commercials do not in any way are accurate to the service you get once you purchased your car! I have brought my car here for service and both times they forgot to do something. Then you get attitude from the people behind the counter. I made appointment 1230 for something that needs to be done per the company letter said should take no more then an 1hr. I mentioned this to the person at the desk he said will be done as soon as we can then why make an appointment. I think the owner may need to revisit the service part of this company because I will never buy another car here because of the poor service at the desk and the mechanics read more

My 2017 Hyundai Sonata Sport has been burning oil. I had an oil change 2 weeks ago and it burned up. I had to have my car towed because the engine light came on and my oil light. its not leaking out, its just burning up and I know of people who had this same problem and the engine had to be replaced. I am told they will have to do an oil change, lock it down and have me come drive it for 2 weeks to measure the oil. This will have to be done twice. My car has to sit there for 2 weeks because i don't have an appointment in advance. I didn't create this problem, its a manufacturing issue. I am being treated like a common thief like i stole the car. I don't have a spare car to drive and they wont give me a loaner. I have to work and they don't even care. This is the worst dealership i have ever encountered. I had planned on buying a new Hyundai palisade but i wouldn't dare spend a dine on this car after this. I will go with Lincoln or Lexus. They are really nice when you come in to buy but don't have an issue in service you can kiss it good bye read more

If I could give ZERO stars I would. So disgusted with this place! I had vehicle problems so I went online to THEIR website and looked at dates that I could book the first service. Surprisingly today's date (Labor Day) showed up. I was assured that they were indeed open and that I could book that appointment to have my vehicle looked at to diagnose and fix an issue. Well surprise, surprise, when we arrived at our appointed time there was a note on the door stating they were CLOSED for the holiday! I went looking for a manager and was basically told too bad so sad and that what we booked through was a THIRD PARTY! Uhhh NO it is YOUR website for YOUR business and not a 3rd party website. Needless to say I wouldn't allow them to change the roll of toilet paper in my bathroom let alone fix my car. I'll be taking it to Hall where they know how to treat people a whole lot better. read more

One of the best dealerships in Hampton Roads. Outstanding customer service. Sales Agent, Gene Birikorang was amazing. The process of getting a brand new car went great. I most definitely would refer my family and friends to check out Priority Hyundai. read more

If not for the almost 4 hours to complete paperwork it would have been 5 star. I walked in with selection already verified online and with check in hand. Did a quick test drive and then sit and wait. read more

Definitely expect long wait times, but the staff are very friendly and courteous. You'll also experience problems if you have a hybrid or newer model. Their online service selection is missing certain maintenance aspects for the mileage (e.g. tire rotations, oil changes, fuel additive). Since it was overlooked, I had to return another day for service. This is particulate the reason they lost a star. The second reason is because they never refill the air in my tires after a rotation! I've mentioned this in a previous review and have spoken to them about it prior to my last service, and they still neglected to fill them. That is a bit frustrating. Otherwise, just be very clear about what service you want done on your vehicle, and they won't disappoint. read more

I have been going here for years to get my car serviced. When I came this one day to look at the part the manager of service Fred K was very rude to me. I am not sure if it was because I am a female or what. I am very familiar with cars and parts and he was rude and blatantly disregarded my sayings of what I Knew about my car. I am very disappointed. As I said before I have been going here for years. I have not been back since. read more

Bruce took care of me from the moment I walked in until I left. He carefully explained all the features and showed me how to navigate the computer menus. I feel like I didn't meet a salesman but made a friend. read more

I had an appointment for an oil change at 11am. I ended up getting the $200 75k checkup and told them my muffler was making a loud noise like it had a crack in it. They said they would check it out and call me to let me know what it was and see if I wanted to get it repaired. By 4pm I hadn't heard from them so I called since they close at 5. They said it was still being worked on and they would call and let me know when they were done. I explained that I lived 40 minutes away so I needed an estimate so that I had time to drive there and she told me to just leave my house at 420 and head that way if I didn't hear from them. I got there at 450 and they said it would be a few more minutes. They finally called me up at 540 and collected payment. They didn't go over anything with all the check ups I paid for. When I asked about the muffler, they said it sounded like it was cracked but they didn't look at it and I should take it in to get it repaired. I am beyond frustrated right now. With a two year old and both my husband and I working full time it is really difficult to find a time to take one of our cars in. This was that rare time and they didn't even bother to look at what I mainly came in for. Who knows when we will both have time off work to be able to take it in AGAIN to have the issue looked at. I feel like I got cheated out of money because I have absolutely nothing that shows me they did any of the checks and I honestly doubt they did all of them. I will definitely be taking my repair and future business elsewhere. "Priority for life" is a joke. My car, time, and service were clearly not a priority to anyone there. read more

Mike Habib was wonderful! Found the percent Tuscan for our daughter . Made the process simple and all who assisted was awesome. Highly recommend Priority Hyundai and Mike! read more

We bought a 2021 Hyundai Palisades from Blake LaRussa and he was very knowledgeable and professional !! We took our car in to have added accessories put on the car and they were right on time and efficient. They also gave us a loaner car for the day! I would definitely buy another car from Priority Hyundai ! read more

We bought a new Palisade Limited. Allen Small helped us once Belinda turned us over. I asked for information from four dealers and only Priority Hyundai responded within minutes. I test drove a vehicle and placed a deposit on an incoming Palisade before the other dealers even returned my call. The SUV came in earlier than expected and we picked it up. No mark up over MSRP, no upselling, no hassles. It was quick and efficient. I have never been in and out of a dealership that fast. If you are looking for a Hyundai, call them. read more

My salesman Mike was the best. He answered all questions promptly and handled any issues that came up. He kept in contact with me about when the car was to arrive and when I would be able to pick it up. I highly recommend Priority Hyundai sales team for any help with the purchase of a vehicle. read more

I brought my car in bc I heard a knocking in the engine with acceleration. Immediately upon hearing the issue they said it may likely need a new engine. I left it the day and when the confirmed the engine needed to be replaced they gave me a rental with no issues. I got my car back in 9 days. And it runs great. Priority did a great job. read more

We took our car in here for an oil consumption diagnostic. The person at the service desk said it would be available to pick up that day. We had scheduled the appointment the previous week. We decided to leave the car with them. Hours later and nothing. It wasn't until the end of their business day that our assigned service desk associate texted that they needed to keep the car overnight. After my wife called in for clarification, she found out that they had not prioritized our case because we had chose to leave our vehicle. The next day we received two texts saying they had still not heard back from corporate, now going past 24 hours of them having our car and doing absolutely nothing for us. I am sure that had we been there to buy a car or pay for a service they would have been more attentive; yet we were there to get our car diagnosed for a known manufacture defect and Hyundai priority did not consider us a priority. The child who was helping us was rude to my wife over the phone and also in person. After I told her I wouldn't be signing anything because the paperwork said that we declined work ( a point she denied until she read it), she then said she wouldn't fix it and under her breath as I was walking out to get my car, she stated I didn't have to sign sh*t. Customer service for us was non existent working with this individual. If she is the face of the SERVICE desk and conducts herself this way, Hyundai priority should change their name to just Hyundai because with this person, we were not made their priority at all. read more

My Previous review was on 4/17/2020 . As I still have not heard back from this dealer , I contacted Hyundai corporate , who after some back and forth , did resolve my problem to my complete satisfaction. So just wanted to be clear - I have no complaint with Hyundai, but only with this dealer, who apparently is not only not interested in us, but wants to make certain that I understand completely, and with perfect clarity that they're not interested. read more

I had my vehicle towed to Priority Hyundai almost a month ago. Due to being short-staffed I was told it would take one to two weeks to service my vehicle. Because I WFH and have access to another vehicle, it wasn't a big problem. I couldn't imagine how inconvenient and stressful this would be for someone in different circumstances. It's now going on a MONTH and after several calls to check on my vehicle, it took a handful to even get an update. Every call I made to speak with Katy my service advisor was greeted with a "she's off today" , "she's not available" , "she's helping another customer" BUT "she'll call you soon." And I'd be lucky not to receive an attitude from one of the ladies on the other end of the call. Katy took days to get back to me. Short staffed or not, they could have called to inform me of the delay or even sent a courtesy email or text. There are hundreds of other businesses in the area that lost staff, but never lost their common decency or common sense. I genuinely think Priority forgot to look at my car until I started calling daily. Trying to speak to my assigned service advisor shouldn't be this difficult and more than one person should be able to update you. Because this is being dragged out and customer service has been horrible for the past few years, I will no longer conduct business with Priority Hyundai. I'm having my car towed away and fixed by a company that's more trustworthy and organized. Over the years, they've also caused damage to my car several times which they fixed for free (they used to add credits to my account or provided me with a rental) due to sloppy work of not putting things back on correctly after service. Now they just greet you with an attitude and try to belittle you as a customer. Not to mention they also LOST MY KEYS. They just continue to prove how sloppy they are across the board. It's my fault for continuing to trust them after years of disappointment and subpar, over priced service. Please don't purchase your car here or trust them with maintenance even if you have a priority for life warranty. read more

I had my oil changed on May 17th and my car wasn't running well a month and a half later and 1279 miles. My husband checked it and the oil was dirty and I was down a quart of oil. We called and left a message for the service manager, he didn't return the call. We took the car in the next morning and they told us it was normal to be down a quart with 1200 miles and they wouldn't pay for the oil we put in and they would charge us for an oil cha read more

Terrible experience. It took three months to get the registration. Very stressful experience.

My car has been at Priority since Monday afternoon and has YET to be looked at. I am extremely dissatisfied and would not recommend your service department to my worst enemy. I sat on hold for 35 minutes this morning to get an update - to only have to leave my number and not get a call back until hours later. Ken was off yesterday (I guess this means the whole operation stops because not a single thing happened yesterday either) and today he had no plans on calling me until I called to leave a message. I'm fed up with it. The lack of regard for the fact that I have no vehicle to transport myself or my child is unacceptable. I am NOT happy and expect that my car be finished ASAP. read more

I just purchased a brand new Hyundai Elantra from Priority in Chesapeake, VA. The experience was beyond amazing!! Phil was personable, knowledgeable, and professional. The general manager Tom is the best!! I drove from NC to VA and don't regret one minute of it!! Chad Richardson read more

Used Car Sales manager Rob Seaford was deceptive in regards to fixing a crack on the windshield, which I made very evident that was important before considering a purchase. His idea is fixing the crack was a patch, which looks exactly how it did before, and now he will not do anything further to rectify the situation. Also, prior to purchase, presentation was bad and they had to thoroughly detail the car due to dog smells and lots of hair/chewed up parts because of the previous owner's dog, which after purchasing and then looking in cracks and crevices still remains piled up dog hair which I will have to find a detailing company that can actually due a actual thorough detailing. I now have a car payment to look at a cracked windshield and come out of pocket to clean dogs hair that doesn't belong to me. I would not have purchased if I knew what his efforts were to "fix" the windshield and I feel they knew that and chose their words very carefully/weren't informative to let me here what I wanted to make that sale . Our salesman Allen was helpful/friendly enough but again I felt he could have informed us on the methods of "fixing" the windshield too. I have no faith in car sales at this point and will consider hiring a lawyer. read more

Priority Hyundai - "Fixed" crack in windshield - Car Dealers Near Me - Chesapeake, Virginia

This dealership is amazing!!! The General Sales Manager Melissa Lounsbury is simply awesome. She is very sincere, respectful and caring, Melissa takes the time to listen and explain, she never makes you feel troubling or as if she is being inconvenienced by you like many other auto dealerships do. Once we had talked and emailed back and forth and pretty much worked out my deal, she turned me over to a sales rep named Majid Zerrad, he too was kind, honest and sincere. He was great. These people come across as though they love life and what they do at Priority Hyundai. I will return the next time I need a new car and I will send any friends their way. Even though it was a 230 mile round trip for me from the Richmond, VA area, it is well worth it for their kind of service and treatment. Thank you Melissa and Majid read more

Priority Hyundai - New 2016 Hyundai Elantra - Car Dealers Near Me - Chesapeake, Virginia

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We were gently greeted by an associate who was helping to ready a car for his customer but he ensured us someone would be with us and that someone ended up being JC. JC was a true professional throughout. He wasn't overbearing or elusive, he was just right!! Go see him if you're in the market for a new/used car !! read more

Why make an appointment? I show up early for a simple oil change and tire rotation, but after an hour of waiting, my car was not even pulled in for them to start the work. This has been a common theme since we purchased the vehicle new from HERE. Maybe the free oil change is not actually worth it! read more

I took my 2 year old vehicle in for maintenance. I was told I needed belts replaced. It would cost $277.00. I took my vehicle to my mechanic, and I was told the belts were fine. I figured as much because the car has 44k miles on it. When I asked the service manager about this, he said he was glad I got a second opinion. Huh??? Don't take your car here. They are less than honest. read more

I thought Priority was how they thought of their customers....but was I wrong! Priority means selling with the least amount of effort. Their used cars do not have a sticker price. So as I was looking the salesman kept telling me to look on my phone to find the price myself. Also, many of the cars were not detailed inside. One smelled so badly I couldn't even sit inside. Priority means buying their gimmick instead of a quality used car. The cars were way above blue book which I thought was a negotiating tactic. Nope...the sales manager said it was because they offer priorities for life and no other dealership does. Please...all dealerships offer incentives and gimmicks tp get you to buy their vehicle...so just make reasonable offers! Well, how about you lost my business for life. I went somewhere else and they made me feel like my business was a priority! read more

I went to Priority Hyundai to test drive and buy a new Elantra. Sales man Mike Habib used the features of the Elantra SEL and SEL Convenience Package (emphasizing heated seats among other features like the wireless device charging, etc) as selling points and told us the car should be available in about 4 weeks. AFTER signing the contract and a $1000 down payment, he told us the car will not be available before the end of November which would be 7 or 8 weeks and what I agreed to will not include the Convenience Package. (that would now be $900 more) And he doesn't remember mentioning the Convenience package or it's features before i signed the contract. hhhmm, wonder how i learned about them? Anyway, I will not go there for anymore cars. read more

I brought my car in for a warranty repair and they did a great job! It was quick and effortless......exactly as I had expected. I really was very happy and appreciative of the effort shown by the service team and will certainly use them again! read more

SHOP AROUND!! They get you with the free oil changes for life but they cut corners on their used cars that will end up costing more in the end!!! Have some serious buyers remorse. I wish I had shopped around more. The Tires on the 2017 used Hyundai Tucson are very old. There's no record of Priority ever changing the tires, the car was one of Priorities Leases so they had the car since 2016 and assured me they took excellent care of the car. Now wondering what else they cut corners on. I've experienced tire pressure issues since I bought the car and now have a flat tire less than a month after buying. I called Rob the sales manger basically told me tough, you can bring it in for us to look at it.. The next appointment isn't till February.. Now I'm probably going to have to pay for 4 new tires when I'm already struggling to pay the bills. So disappointed, I should have looked at the tires better.. I guess they always say you cant trust a Car Salesman.. Just shop around protect yourself, don't be trusting like me.. read more

Bruce McNeil did an excellent job, everything exceeded my expectations and I love my vehicle purchase!!!!

Good sales staff. Knowledgeable. Supportive. Understanding. Pleasant. Upbeat. Hard to do during this time period of covid and microchips. Easy process. Dealer did not mark up the price of the vehicle. Love our Santa Fe Calligraphy. read more

I try to avoid less than flattering reviews as I would rather lift up businesses that are exceptional rather than complain. The service practices at Priority Hyundai have declined over time. We someone makes p an appointment for service (an oil change and state inspection) there is no reason why the wait should be 2.5 hours upon check in at your prearranged time. When questioning the wait the service advisor told me the appointment time is a scheduled time to see the service advisor and check in not an appointment for service. Really! I have been waiting 90 minutes past my appointed time and my vehicle is not even in a service bay yet. Can someone please explain how this type of appointment system works? Update : my vehicle was ready 20 minutes after the original post. I guess miracles do occur. read more

Before you do any business with this company read this. HUGE PROBLEM OVER $100 !!! In April 2012, I drove my mom to Priority Hyundai to look at vehicles. My mom had just lost her 39 year old son to a heart attack & 92 year old mother within two months of each other. Pressing thru all heartache, she found a vehicle she was interested in. She test drove it around the parking lot. Then she was asked to put a deposit of $100 down to hold the vehicle. She went inside and put down a $100. bill. Her receipt was the back of a salesmans card that stated, 'Check $100. (vehicle)'. The next day she called and said she wasn't 100% sure that was the right vehicle. Said she was coming to pick up the money, but salesman stated don't worry we will send you a check. Three months go by and no check. Mom calls back and told, don't worry we got your money just com on in. 11July2012 went to Priority Hyundai, spoke to salesman and told come back tomorrow checking on it. 12July2012 went to Priority Hyundai salesman off was told they were still checking on it. 13July2012 went to Priority Hyundai spoke to salesman and said they need a receipt. I handed him the salesmans card that read 'Check $100 (vehicle)' he said that's not it. Manager refused to return $100 that was given to them over 3 months ago without a carbon copy receipt. There was no carbon copy receipt given. Even when the salesman admits to taking the $100 dollars and even asks his manager if he can go the ATM and return the cash from his own account, if he could be reimbursed. Still manager refuses to do what is right, despite his employee acknowledging he took the money. Priority Hyundai is holding my elderly moms money hostage, all the while she is still grieving the loss of her son & mother. SHAME SHAME SHAME ON PRIORITY HYUNDAI!!!!!!!! If they will behave so unethical and dishonest over $100. How do you think you will be treated over thousands? read more

Michael was excellent. No push pull, just straight to great offer based on all variables. With thorough explanation of what your purchasing. I recommend check them out first if in the market! read more

I would say worst experience ever and do your research before purchasing a car! In 2019, I purchased a 2017 Hyundai Tuscan from Priority Hyundai on military highway, Chesapeake, va. I received free oil changes and I have a life time warranty on the engine. I would take the car to the dealership for oil changes; however, I would also go to take-5 sometimes for faster service. In May 2021, the engine blew because of a missing oil plug and I was advised by the service representative, who still works there today, that the engine would cost over $8000 dollars to fix. The representative also informed me that I could not use my warranty. After explaining to the sales representative that I received my last oil change from take-5 , he informed me that Take-5 should be responsible for the engine. I contacted take-5 and they would not accept responsibility to which I came to find out why. Fast forward a year later, after obtaining an attorney and losing, I tried to trade the car in and was advised that there was a big lawsuit against Hyundai for defective motors. I ended up contacting the Hyundai corporate office, who advised me to take my car to another dealership. Also, after a year of my car sitting on military highway's parking lot they told me I could come get the car, it was drivable. I ended up taking the car to Hyundai on Western branch blvd where they completed the recommended testing to the car, and I was approved a new engine, free of charge!!! I am supposed to receive free oil changes and state inspections but I will never return to the dealership on military highway as I know they were trying to get over!!!!!!! read more

Took my car into Priority Hyundai for a tire pressure issue - 2021 model. Fred and his crew found a small pin hole and fixed it in a matter of minutes. Their service Dept is great and always has their customers first in their service. This is the 6 Hyundai we have owned. read more

Took my vehicle for a diagnostic to determine why the airbag light was on. I was advised I needed a new clock spring and that they had one in stock. I was also advise I needed a new rear wiper blade. I authorized the repairs and picked up my vehicle a short time later that day.The very next day my airbag light come back on so I called and my service advisor ask me to bring the vehicle back. I was able to drop my vehicle off to them on Saturday and did not hear back from them until I called on Monday requesting an update. To make a long story short, the service I had just paid for on Thursday was in fact NOT done and I was further advised the part they told me they replaced wasn't the part I needed to begin with. Since my initial service advisor was off I was working with another advisor who stated they would install the correct part and the money I had already paid would go towards that service or they could offer a refund. I lost all trust in them to do any work since I had already paid for and signed papers for work that had not been done at all. I am just glad I didn't shrug it off thinking it was just a glitch in the airbag light because that could of cost me more money in the long run. Now I'm stuck trying to figure out if there are any good service departments I can trust to do the work Priority Hyundai didn't do. And even though they gave me a refund this never should of happened. Imagine how many other people are riding around thinking they had work done by them that wasn't done. read more