Ok, so here is my problem with this company. Whenever I come in for a oil change I always have that feeling that someone is tampering with my car instead of just doing whatever needs to be done. This this time was no different. The day after my service ever time I turn my car on, the air blows continuously but the air is not even turned on. Then on Tuesday the rear view mirror falls off. Thursday, my car starts making weird noises. Saturday tried to drive on the interstate and does not even have the pick up speed to get in front of a car to merge and also on Saturday when the car is just turned on accessory the tail light comes on, but when the actual engine is running the tail light no longer works. It took 4 hours for my car to be serviced. The only thing I got done was a oil change and a recall service. That was a ridiculous amount of time to be waiting. Also when I got my keys back they were disassembled, who ever took them apart should have put them back the way that they were found. Also there needs to be a better system with dropping off cars and people trying to leave after the service. I had to drive in reverse to come out of that loop because there were like 3 cars blocking me in. My car never gives me issues, NEVER. I am just so upset and I feel like I am going to have to buy another vehicle. This will be my very last time ever coming! Ever. read more

We took our Palisade in for service for oil change and tire rotation. Our vehicle was completed on time as scheduled. Very satisfied with their work. read more

My vehicle was towed in Sunday, I called to notify them it was towed an what I assumed was the issue. The Advisor (Ken) was not so friendly at the start when I say not so in terms of display no empathy or exhibited any soft skills. He was firm an direct with his direction. 1) see if the vehicle is there. I explained it was but yet he didn't want to hear the reason for the call 2) he return the call with yes the vehicle is there so he will have to run an diagnostic to determine the issue. I stated yes I knew the vehicle was there, what does an diagnostic means an the cost. He explained it will let them know the problem. I then went on to explain what happen yet he was dismissive so I asked as a consumer what is the cost so I'm not blind side with an extra nominal fee. Ken went on to say $129 so I ask what is the cost of fuel injection he stated he could not share cause he has to find out the issue. As I shared with him understood but I like to know the cost of fuel injection and he continued to say he could not tell me cause he have to find out the issues an that's probably not what's wrong with my vehicle. So say you're making an assessment in my vehicle without the diagnostic and deny to provide me a cost of a service. 3) I asked when can I expect to hear back he was firm it would not be Monday an probably sometime tomorrow because I didn't have an appointment. I then say to him being that you NOT going to try an look at my vehicle today (Monday) I need to hear something by noon tomorrow. His reply I can't guarantee it. 4) Tuesday- I'm happy to report Ken called me at 10:59am with updates. Nothing was exciting about the price guage of $587 for 4 spark plugs, & ignition coil for 4-cylinder an they only replaced #1 cylinder. Here's where I get more frustrated the vehicle arrived with the engine, oil light and display saying 19 miles before service. So my way of thinking the diagnostic as it was explained with tell what issues the vehicle has. Ken was thorough about what I needed to do drive out and very firm about recommendations that need to happen sooner than later. No mentioning of the oil change so when I remembered I called an Ariana answered. She stated Ken is off (Wednesday) she has me on hold for 7 mins. Ariana who is not a service advisor stated she was looking for my paperwork an I can come pick up vehicle an the cost. I asked if the oil change was completed her response was did you ask for it? I went to explain to her that the vehicle was towed on Sunday and told a diagnostic would be done so to my knowledge and being that someone was in & out my vehicle to see the light on the dash would know oil change is needed. Her response was well it's closed out you need to come get it an make an appointment. Unsatisfactory who or why would I come PAY $500 plus dollars, pick up my vehicle with a light on drive away then make appointment to return back. What sense does that make...help me understand the logic of that thought process. I asked her to have an Advisor complete the service and that I need my vehicle. It's 11:34am an NO one has contacted me. read more

Unfortunately, I read up on the ratings/reviews AFTER I encountered some of the exact same concerns and I am disappointed that I did not complete a more thorough check before entrusting my business and my time with a dealership that does not seem to value either of those with me. I called ahead, scheduled an oil change three months after trading in and buying a brand new vehicle from them. I requested next available and was told on a Tuesday to come in for my appointment on Friday at 10:30am. At 12:30 my name was called to go to the service desk. I thought 2 hours was way to long for a simple oil change, but not enough to warrant a negative review or not come back again with the hopes that this experience was a one off, just a bad day, and not to form an opinion on the value of my continued patronage. I was in for an even greater surprise. They called me back to find out WHY I dropped my vehicle off, it had already been 2 hours of waiting, and then had the audacity to tell me it would be another hour minimum before my oil would be changed. Excuse me??? I was told I should have checked in at the service desk when I entered the building and not just with the service man who greeted me outside, asked what I was there for, pulled up my name on his device, took my key and tagged my vehicle with a number for service because they had no idea what I was there for and by 'chance' this employee then went on to tell me how he 'randomly' went through whatever the other man took off of me to turn in and found my info and called me back or I would still randomly be sat around waiting with nothing going on. He said it like I should consider myself lucky and be grateful that he went above and beyond his job duties to find that I was just sat there waiting randomly for hours and called me back to ask me why. I informed him I had been waiting since 10:30, he said he knew and he would try to see if he could get my car finished sooner, but to expect an hour. It's been an hour now. I have been here for 3 hours for a call ahead and scheduled appointment time for a simple oil change. Still no car. I'm not even here on a Saturday when people are generally off of work. Customers shouldn't have to use vacation time from work to get the oil in their car changed either. Do they pay their employees if they sit around for 3 hours doing nothing? I told the woman I was scheduling an appointment for an oil change when I initially made the appointment. I told the service man who greeted me in the drive up area that again, I was dropping it off for an oil change, because although he asked if I had an appointment before taking my key and putting a service number tag in my vehicle, he still had to ask what I was dropping it off for after pulling up my name. I found that odd in today's day and age of technology, but not odd enough to tip me off that there were already issues in their lack of organization to provide at minimum a decent level of service for their customers. Decent level of service, in my opinion that's settling for a lower level of service that is at the very bottom end of the spectrum of what I'm willing to compromise for my business and time. I'm not asking for red carpet treatment, just decency. I was not even afforded decency. When did 'Priority Hyundai' decide they were going to determine the value of a persons time? Time is a rare commodity, one we have no idea how much we'll be gifted with in life and a commodity that you will never get back even if it's been wasted by a dealership that does not value its customers. 3 hours of my life have been wasted today, I'll never get these back, and I'm still sat here waiting right now. It's at that point where I feel I need something for my time so I continue waiting, but I'm at the point where I will not give this dealership another minute of my life and just get my key back and find a business that has at its core a minimum level of decency towards their customers. I don't believe any dealership should have that kind of disrespect and control over wasting my time. Especially when I played by all of their rules, called in to schedule my appointment, arrived on time and sat patiently waiting for the first 2 hours. Now I've waited for 3 hours and still no vehicle. Such a disappointment. Whoever came up with the priorities for life commitment I'm sure had great intentions that have been executed less than poorly on the very customers they sought to acquire and maintain with the commitment. Minimum wage at 3 hours would've paid for my oil change somewhere else and I would still be out ahead because of the extra time I would be ahead on. Let that sink in. Priority does not even believe my time is worth minimum wage when the department of labor sure seems to think every person has a minimum net worth for their time no matter what their job is. read more

Priority Hyundai - Car Dealers Near Me - Chesapeake, Virginia

Work was on time. Service advisor Nicole Foley was truly outstanding. Very clean facility.

2/1523 just purchased a new vehicle. This is my 3rd vehicle from them. They are always helpful and go out there way to make it happen for you read more

The Service Department is horrible! The Service Department had our brand new 2020 vehicle for almost a month. We had to reach out to Service Advisor through our Sales Representative since the Service Manager did not return any of my numerous calls after a week to find out the status and, to ask for a loaner vehicle. It took multiple communications with Hyundai Consumer Affairs to finally get a status on when our vehicle would be fixed. The Service Manager's (Fred) excuse for not calling me back was "he was short staff and did not have time to check his messages". I do not know any Manager that does not have time to check their messages for a month. When my brand new 2020 vehicle was finally returned, there were multiple scratches on my vehicle. I now have to take it back on a weds to have it fixed! Also you would think after that much time, they would have given us a courtesy wash! Maybe not to hide those scratches!!! I can say that Allen our Sales Rep. did an excellent job, and our daughter and son purchased vehicles just prior to our experience with the service dept. We have also previously purchased from this dealership as well. read more

I recently purchased my sixth car from this dealership. However, this experience was the best due to the efforts of Tristin Sellers. Tristin did a great job of managing the sales process from start to finish. I highly recommend Tristin to anyone looking to purchase a Hyndai. Also, I love my new Elantra. The 2023 Model is greatly improved over my older 2017 model. Alot of new bells and whistles. Tristin was very patient explaining all the new features. He is great guy and he did a great job. I hope that Priority recognizes his potential and rewards his good work. read more

My car is burning oil so Priority Hyndai Greenbrier, Chesapeake had me do the oil consumption but every time after taking it in they were over filling my oil by a quart so never was a true reading. After bringing to their attention they did nothing about it. I also had the chamber cleaning done and they were still over filling my oil and informed me that there was no repair they could do. Hyndai does not stand behind their work and are very dishonest. The staff was very unprofessional and rude. Take my advice and if you run into the same problem make sure you check before leaving every time!! read more

My experience with Priority Hyundai was exceptional! My service advisor, Jimmy personally took care of me and everything My vehicle needed. I recently purchased my vehicle from Southern Volkswagen who I do not recommend back in October. I was experiencing engine issues including burning a ton of oil every couple hundred miles. As I brought my vehicle back to the dealership I bought it from, they sent it to Priority. After about 2 solid months of back and forth testing, Jimmy not only took care of me each time, he explained in detail each process and what needs to be done. He understood my frustration and concerns regarding my vechile. Even though I was not an original customer of Priority, I felt as if I was with the way I was treated. If you are in need of anything, I highly recommend speaking to Jimmy! read more

I purchased my 2018 Hyundai Santa Fe Sport new from Priority Hyundai. I knew what I wanted and got three different Hyundai dealerships to price out new Santa Fe's on the lot. Priority had the best price. I take advantage of the free oil changes and state inspections for life. I always schedule these services well in advance by appointment. The service writers are very good and I'm in and out quickly. One of the reasons I have them do the oil changes is to have record on file for future warranty purposes as the engine has a 100K mile warranty as long as service intervals are maintained. I've worked in the vehicle transportation industry for 40 years as a maintenance manager over 10 vehicle maintenance shop facilities as well as a fleet manager. Beware that ALL dealerships try to sell you "OEM recommended" services such as brake and power steering flushes, etc. I have to tell Priority that I handle the maintenance on my vehicles except for what I bring the vehicle for them to perform. Priority does a 20 point inspection and on the last oil change told me the front brake pads were at 3mm thickness and it'd be $389 for replacement of both wheels. I appreciate them telling me as I denied service and bought a set of brake pads off Amazon for $36 and did it myself. Still nice for Priority to let me know in advance that the brakes were getting close to replacement! read more

We went ready and willing to negotiate and buy a new vehicle. The female floor manager ruined the entire experience for us. She treated us like we owe her something and that our business isn't important to her. Her tactics of pricing were unacceptable. When we questioned her on anything she got defensive. She was extremely condescending to my husband and I. We've never been treated this bad by a dealership before and we've lived all over the country. When we told her we weren't okay with what she was offering she stormed off and left us at the table. We will ensure our coworkers and friends don't give business to this dealership and we won't be back. read more

Said to say but this is the most racist service department I've ever dealt with. Very unprofessional, now priority other dealerships I've dealt with and purchased from are awesome. I just can't win here. My wife's car is in need of service and I can't even take it here, I have to go to a none priority dealership which is sad because I paid for the life time warranty to only deal with priority. My wife's next car won't be a Hyundai. read more

The commercials do not in any way are accurate to the service you get once you purchased your car! I have brought my car here for service and both times they forgot to do something. Then you get attitude from the people behind the counter. I made appointment 1230 for something that needs to be done per the company letter said should take no more then an 1hr. I mentioned this to the person at the desk he said will be done as soon as we can then why make an appointment. I think the owner may need to revisit the service part of this company because I will never buy another car here because of the poor service at the desk and the mechanics read more

If I could give ZERO stars I would. So disgusted with this place! I had vehicle problems so I went online to THEIR website and looked at dates that I could book the first service. Surprisingly today's date (Labor Day) showed up. I was assured that they were indeed open and that I could book that appointment to have my vehicle looked at to diagnose and fix an issue. Well surprise, surprise, when we arrived at our appointed time there was a note on the door stating they were CLOSED for the holiday! I went looking for a manager and was basically told too bad so sad and that what we booked through was a THIRD PARTY! Uhhh NO it is YOUR website for YOUR business and not a 3rd party website. Needless to say I wouldn't allow them to change the roll of toilet paper in my bathroom let alone fix my car. I'll be taking it to Hall where they know how to treat people a whole lot better. read more

Donald Lounsbury was great getting me what I needed at a great job. Priority Hyundai was a great choice.

My 2017 Hyundai Sonata Sport has been burning oil. I had an oil change 2 weeks ago and it burned up. I had to have my car towed because the engine light came on and my oil light. its not leaking out, its just burning up and I know of people who had this same problem and the engine had to be replaced. I am told they will have to do an oil change, lock it down and have me come drive it for 2 weeks to measure the oil. This will have to be done twice. My car has to sit there for 2 weeks because i don't have an appointment in advance. I didn't create this problem, its a manufacturing issue. I am being treated like a common thief like i stole the car. I don't have a spare car to drive and they wont give me a loaner. I have to work and they don't even care. This is the worst dealership i have ever encountered. I had planned on buying a new Hyundai palisade but i wouldn't dare spend a dine on this car after this. I will go with Lincoln or Lexus. They are really nice when you come in to buy but don't have an issue in service you can kiss it good bye read more

Definitely expect long wait times, but the staff are very friendly and courteous. You'll also experience problems if you have a hybrid or newer model. Their online service selection is missing certain maintenance aspects for the mileage (e.g. tire rotations, oil changes, fuel additive). Since it was overlooked, I had to return another day for service. This is particulate the reason they lost a star. The second reason is because they never refill the air in my tires after a rotation! I've mentioned this in a previous review and have spoken to them about it prior to my last service, and they still neglected to fill them. That is a bit frustrating. Otherwise, just be very clear about what service you want done on your vehicle, and they won't disappoint. read more

I have been going here for years to get my car serviced. When I came this one day to look at the part the manager of service Fred K was very rude to me. I am not sure if it was because I am a female or what. I am very familiar with cars and parts and he was rude and blatantly disregarded my sayings of what I Knew about my car. I am very disappointed. As I said before I have been going here for years. I have not been back since. read more

Bruce took care of me from the moment I walked in until I left. He carefully explained all the features and showed me how to navigate the computer menus. I feel like I didn't meet a salesman but made a friend. read more

One of the best dealerships in Hampton Roads. Outstanding customer service. Sales Agent, Gene Birikorang was amazing. The process of getting a brand new car went great. I most definitely would refer my family and friends to check out Priority Hyundai. read more

Our Salesperson Tristen was 100%, the best we have ever worked with. The entire team was AWESOME ! We highly recommend this dealership. They work hard to make you happy. read more

If not for the almost 4 hours to complete paperwork it would have been 5 star. I walked in with selection already verified online and with check in hand. Did a quick test drive and then sit and wait. read more

I had an appointment for an oil change at 11am. I ended up getting the $200 75k checkup and told them my muffler was making a loud noise like it had a crack in it. They said they would check it out and call me to let me know what it was and see if I wanted to get it repaired. By 4pm I hadn't heard from them so I called since they close at 5. They said it was still being worked on and they would call and let me know when they were done. I explained that I lived 40 minutes away so I needed an estimate so that I had time to drive there and she told me to just leave my house at 420 and head that way if I didn't hear from them. I got there at 450 and they said it would be a few more minutes. They finally called me up at 540 and collected payment. They didn't go over anything with all the check ups I paid for. When I asked about the muffler, they said it sounded like it was cracked but they didn't look at it and I should take it in to get it repaired. I am beyond frustrated right now. With a two year old and both my husband and I working full time it is really difficult to find a time to take one of our cars in. This was that rare time and they didn't even bother to look at what I mainly came in for. Who knows when we will both have time off work to be able to take it in AGAIN to have the issue looked at. I feel like I got cheated out of money because I have absolutely nothing that shows me they did any of the checks and I honestly doubt they did all of them. I will definitely be taking my repair and future business elsewhere. "Priority for life" is a joke. My car, time, and service were clearly not a priority to anyone there. read more

Mike Habib was wonderful! Found the percent Tuscan for our daughter . Made the process simple and all who assisted was awesome. Highly recommend Priority Hyundai and Mike! read more

We bought a 2021 Hyundai Palisades from Blake LaRussa and he was very knowledgeable and professional !! We took our car in to have added accessories put on the car and they were right on time and efficient. They also gave us a loaner car for the day! I would definitely buy another car from Priority Hyundai ! read more

We bought a new Palisade Limited. Allen Small helped us once Belinda turned us over. I asked for information from four dealers and only Priority Hyundai responded within minutes. I test drove a vehicle and placed a deposit on an incoming Palisade before the other dealers even returned my call. The SUV came in earlier than expected and we picked it up. No mark up over MSRP, no upselling, no hassles. It was quick and efficient. I have never been in and out of a dealership that fast. If you are looking for a Hyundai, call them. read more

My salesman Mike was the best. He answered all questions promptly and handled any issues that came up. He kept in contact with me about when the car was to arrive and when I would be able to pick it up. I highly recommend Priority Hyundai sales team for any help with the purchase of a vehicle. read more

I brought my car in bc I heard a knocking in the engine with acceleration. Immediately upon hearing the issue they said it may likely need a new engine. I left it the day and when the confirmed the engine needed to be replaced they gave me a rental with no issues. I got my car back in 9 days. And it runs great. Priority did a great job. read more

My Previous review was on 4/17/2020 . As I still have not heard back from this dealer , I contacted Hyundai corporate , who after some back and forth , did resolve my problem to my complete satisfaction. So just wanted to be clear - I have no complaint with Hyundai, but only with this dealer, who apparently is not only not interested in us, but wants to make certain that I understand completely, and with perfect clarity that they're not interested. read more

I had my vehicle towed to Priority Hyundai almost a month ago. Due to being short-staffed I was told it would take one to two weeks to service my vehicle. Because I WFH and have access to another vehicle, it wasn't a big problem. I couldn't imagine how inconvenient and stressful this would be for someone in different circumstances. It's now going on a MONTH and after several calls to check on my vehicle, it took a handful to even get an update. Every call I made to speak with Katy my service advisor was greeted with a "she's off today" , "she's not available" , "she's helping another customer" BUT "she'll call you soon." And I'd be lucky not to receive an attitude from one of the ladies on the other end of the call. Katy took days to get back to me. Short staffed or not, they could have called to inform me of the delay or even sent a courtesy email or text. There are hundreds of other businesses in the area that lost staff, but never lost their common decency or common sense. I genuinely think Priority forgot to look at my car until I started calling daily. Trying to speak to my assigned service advisor shouldn't be this difficult and more than one person should be able to update you. Because this is being dragged out and customer service has been horrible for the past few years, I will no longer conduct business with Priority Hyundai. I'm having my car towed away and fixed by a company that's more trustworthy and organized. Over the years, they've also caused damage to my car several times which they fixed for free (they used to add credits to my account or provided me with a rental) due to sloppy work of not putting things back on correctly after service. Now they just greet you with an attitude and try to belittle you as a customer. Not to mention they also LOST MY KEYS. They just continue to prove how sloppy they are across the board. It's my fault for continuing to trust them after years of disappointment and subpar, over priced service. Please don't purchase your car here or trust them with maintenance even if you have a priority for life warranty. read more

Don got me into the car I wanted, for the price I wanted, and on the same day I came to test drive it on my lunch break! I'm looking forward to my relationship with this dealership! read more

Service Technician Katie and Service Manager Mr. Kearns are top notch and knowledgeable.

I had my oil changed on May 17th and my car wasn't running well a month and a half later and 1279 miles. My husband checked it and the oil was dirty and I was down a quart of oil. We called and left a message for the service manager, he didn't return the call. We took the car in the next morning and they told us it was normal to be down a quart with 1200 miles and they wouldn't pay for the oil we put in and they would charge us for an oil cha read more

My car has been at Priority since Monday afternoon and has YET to be looked at. I am extremely dissatisfied and would not recommend your service department to my worst enemy. I sat on hold for 35 minutes this morning to get an update - to only have to leave my number and not get a call back until hours later. Ken was off yesterday (I guess this means the whole operation stops because not a single thing happened yesterday either) and today he had no plans on calling me until I called to leave a message. I'm fed up with it. The lack of regard for the fact that I have no vehicle to transport myself or my child is unacceptable. I am NOT happy and expect that my car be finished ASAP. read more

Terrible experience. It took three months to get the registration. Very stressful experience.

We took our car in here for an oil consumption diagnostic. The person at the service desk said it would be available to pick up that day. We had scheduled the appointment the previous week. We decided to leave the car with them. Hours later and nothing. It wasn't until the end of their business day that our assigned service desk associate texted that they needed to keep the car overnight. After my wife called in for clarification, she found out that they had not prioritized our case because we had chose to leave our vehicle. The next day we received two texts saying they had still not heard back from corporate, now going past 24 hours of them having our car and doing absolutely nothing for us. I am sure that had we been there to buy a car or pay for a service they would have been more attentive; yet we were there to get our car diagnosed for a known manufacture defect and Hyundai priority did not consider us a priority. The child who was helping us was rude to my wife over the phone and also in person. After I told her I wouldn't be signing anything because the paperwork said that we declined work ( a point she denied until she read it), she then said she wouldn't fix it and under her breath as I was walking out to get my car, she stated I didn't have to sign sh*t. Customer service for us was non existent working with this individual. If she is the face of the SERVICE desk and conducts herself this way, Hyundai priority should change their name to just Hyundai because with this person, we were not made their priority at all. read more

I just purchased a brand new Hyundai Elantra from Priority in Chesapeake, VA. The experience was beyond amazing!! Phil was personable, knowledgeable, and professional. The general manager Tom is the best!! I drove from NC to VA and don't regret one minute of it!! Chad Richardson read more

Used Car Sales manager Rob Seaford was deceptive in regards to fixing a crack on the windshield, which I made very evident that was important before considering a purchase. His idea is fixing the crack was a patch, which looks exactly how it did before, and now he will not do anything further to rectify the situation. Also, prior to purchase, presentation was bad and they had to thoroughly detail the car due to dog smells and lots of hair/chewed up parts because of the previous owner's dog, which after purchasing and then looking in cracks and crevices still remains piled up dog hair which I will have to find a detailing company that can actually due a actual thorough detailing. I now have a car payment to look at a cracked windshield and come out of pocket to clean dogs hair that doesn't belong to me. I would not have purchased if I knew what his efforts were to "fix" the windshield and I feel they knew that and chose their words very carefully/weren't informative to let me here what I wanted to make that sale . Our salesman Allen was helpful/friendly enough but again I felt he could have informed us on the methods of "fixing" the windshield too. I have no faith in car sales at this point and will consider hiring a lawyer. read more

Priority Hyundai - "Fixed" crack in windshield - Car Dealers Near Me - Chesapeake, Virginia

This dealership is amazing!!! The General Sales Manager Melissa Lounsbury is simply awesome. She is very sincere, respectful and caring, Melissa takes the time to listen and explain, she never makes you feel troubling or as if she is being inconvenienced by you like many other auto dealerships do. Once we had talked and emailed back and forth and pretty much worked out my deal, she turned me over to a sales rep named Majid Zerrad, he too was kind, honest and sincere. He was great. These people come across as though they love life and what they do at Priority Hyundai. I will return the next time I need a new car and I will send any friends their way. Even though it was a 230 mile round trip for me from the Richmond, VA area, it is well worth it for their kind of service and treatment. Thank you Melissa and Majid read more

Priority Hyundai - New 2016 Hyundai Elantra - Car Dealers Near Me - Chesapeake, Virginia

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