Do not come to this dealer! At first they treat you really nice and work with you but after you take a car home, their costumer service is really bad. The sales manager is always condescending and rude. I bought an used car at the beginning of the year and after 3 months it started giving me trouble. I tried to speak with someone on the phone and the manager wouldn't listen to my concerns unless I stopped by the dealer. Upon getting there they made me wait for about an hour before I could speak with the same manager to just tell me he could not do anything. He was very condescending and didn't even apologize for the inconvenience. Unless you are buying a new car, stay away from this place! read more

I was reviewing their vehicles for sale on line - it offered chat I accepted and asked some simple questions like are the incentives offered on their web page actuallyapplicable their chat person wanted my full contact details name etc for their database and refused to answer the questions seems like they are doing the bait and switch i asked for a manager contact # and called it only to be cut off when i insisted in talking to the manager very lacking in basic manners and service would never buy here... OK and wow after i asked them to remove my number...yes they still called me on my cell - just like the review further down. Makes me think the 5 star reviews are fakes. read more

Worst dealership. I will never ever purchase a vechicle from them. 3 months I am yet to get my hard plates every 3 weeks I have to get paper tags, I had to go in person and get paper tags. They lie and will never return calls. From management to sales reps they all are liars. The only thing they care about is to rip you off and once the sale is over you are over. Kimberly Bennett is uncontrollable she screamed and used inappropriate words to me because I was expressing my concerns. She screamed from the top of her lungs I thought she was having a nervous breakdown extremely unprofessional. I Had the worst experience. NEVER NEVER NEVER WILL I PURCHASE OR GO TO THAT DEALERSHIP. Bad news!!!!!! I haves complained to consumer board and BBB. They deserve no stars. Terrible customer service. read more

UNETHICAL AND UNPROFESSIONAL DEALERS EVER. I went to dealer to buy Nissan Rogue. After doing some negotiations with Peter Washington I quoted price A and they agreed on price B. I walked away as I did not agree on Price B, but I totally understood that they cannot sell me car at price A. While I was on my way home, sales rep "Mousa" called and informed me that they agree on Price A. I was happy and turned back to dealership to buy vehicle. After reaching there, I was shocked that the GM "Carlos" offered me in written that they will sell me car on August 31st on Price C which was even lower than price A, if they meet their monthly target. I agreed and came back home. Next day "Mousa" called me again and told me that if I want to buy car today, they can sell the car at price A. He told me that his manager "Peter Washington" only asked him to inform me. I asked him atleast 3 times that he is serious and not making any fun of me and not wasting my time. He assured me with confidence. I was already in Maryland (60 miles away) to get deal from another dealer, but I cancelled my discussions with that dealer and came back 60 miles to Nissan Chantilly. "Mousa" gave me all papers to sign and I filled up the application. Everything was setup right, he brought the car at door. At that time "Peter Washington" appeared and said that they will not sell the car at price "A", full stop. I was shocked again and was silent for few seconds and I asked that why you guys asked me to come over there from 60 miles, it was a game you guys played with me and my emotions, it was trap ? He did not respond to me and look at me with anger in his eyes and said I will sell at price D only. I again told him, why you called me then he made weird face and said same thing "Price D only". His agent "Mousa" told me that his manager (Peter Washington) asked him to call me, after I questioned him. I was so upset at that time shouted at "Peter Washington" and he threatened me that he is going to call the police and get me thrown out of his showroom, if I open my mouth in the hallway in front of customers. I said what ? calling police ? For what ? you guys are doing crime of illegal business practices and then you failed in that you wanna get rid of customers by calling police ? I walked away with being insulted and bad feeling. To keep my self esteem and self respect, I bought car from different dealer at little higher price that Nissan Chantilly offered. I am not sure how to teach that dealer a lesson, that's why I am writting review here so most buyers are aware beforehand and what kind of dealer they are going to deal with. Stay away from "Carols" their General Manger, "Peter Washington" their internet sales manager and "Mousa" their Sales Rep. Thumb rule: DO NOT GO TO THIS DEALER WITHOUT READING ALL REVIEWS.I have seen many reviews of same kind about this dealer. read more

Hi, My girlfriend and I were able to finally find the cars we needed. By shopping around at other Nissan dealerships within the Northern VA, we found none that could compete with Priority. The packages for customer services are SECOND TO NONE!!!! We found the great salesman (ADHAM MOHAMMAD amohammed@priorityauto.com) who was able get the job done at any credit level. He was prompt along with his management. read more

Horrible experience--the classic switch and bait. I saw a Nissan Kicks on line for a certain price, called about it and to inquire about the Priority Nissan program. Specifically asked about the price, would I arrive there only to find that it wasn't available? No, no, no you have locked in the price, Tyler, the salesman assured me. We went to the dealership, test drove the car, I asked Tyler TWICE again about the price, it's locked in he assured me. Great, we want to buy it! Sat down, paperwork presented and the price was suddenly $3,000 higher! We really liked the car, we haggled back and forth, we got it within about $1500 to the sale price. We mulled it over for a while and decided to walk away--surprise, the sale price was suddenly AVAILABLE, we could have it for the original price. No, thanks, the deception and lies was too much for us. We want a dealership we can trust. The car was for my daughter and I liked it so much, I was thinking of getting one myself. In conclusion--they lost the sale of TWO cars! You all are master salesman! read more

See Abdel for a no fuss deal & Bryan for a financing experience that will allow you to walk out the door feeling like you didn't get punked. Bryan was very patient and thorough covering all aspects of the process, and receptive to looking at different financing scenarios/ options. They have earned my business, make sure you at least give Priority a chance before making any other commitments. read more

Gee, sorry to see so many not-so-great reviews. I on the other hand had a pleasant experience. And believe me when I tell you I have good reason to dread used car dealers!!- Service and expedience are important to me. The process of buying a dandy 2013 Nissan Certified Pre-Owned Rogue SL was transparent and up front. I was asked what could be done to encourage purchasing the car that night, I ticked off what I wanted and they met my Demands! I drove off a happy Nissan owner (heretofore a VERY loyal 16 year Subaru Devotee.) I recommend Priority. Persevere - it takes time and a lot of energy - but worth it in the end. read more

My experience: above-and-beyond salesman; abysmal/non-existent "management". Later, I will post an individual review for the salesman David Cox because his talents deserve the highest marks and a separate slate from everything else I'm about to say. He is phenomenal, and his presence at this dealership is completely incongruous to the rest of the moving pieces. I'm not saying stay away, but be very particular about who you work with here. There is no end to the false incentives, bait & switch, false advertising, and nickel and diming at this location. They sell so many vehicles at inflated rates that they literally don't need your business and will TELL you as much (more on that below). How's THAT for customer appreciation and retention? I had spent days back and forth with this dealership via email, online chat, and texting. Everyone in customer service was kind, but I was told there are "several" sales managers and yet somehow none are accessible when you ask for one on a Saturday afternoon? In an effort to not waste the salesman's or my own time, I asked for out the door prices up front and they weren't provided. That should have been a red flag to me, but I gave them the benefit of the doubt because Angela Walker and David Cox are extremely kind and helpful people. If you do go here, work with them. It's so unfortunate their management doesn't uphold their end of the bargaining. If the dealer isn't willing to work with a customer to come down on price, they should NOT have stated several times that they would price-match, and then not even consider the emailed, in writing, out the door offer you have in hand; apples to apples. The affordable vehicles listed on their website are miraculously no longer on property when you go in the same day. They hide behind the Priority perks thinking you'll put up with their arrogance to get to that deal. One-income-household customers should be ware of this location. You WILL get a better price elsewhere (I did, the same day!) and you won't have to endure the appalling experience of working with their financial manager. The person who introduced himself as the financial manager had an initial handshake so flaccid that it should have told me everything I needed to know about how the interaction would go right then. This person was rude, condescending, and wouldn't let me finish sentences. Before he openly suggested I leave the premise (!!!! Can you even believe that?? Who is so arrogant that they tell the customer they don't need their business??) he told me that I don't know what I'm doing, and I don't know what I want. Both of these things are inaccurate. I have been part of dozens of auto transactions and have a specific set of auto needs for my family's particular situation. Perhaps his assumptions were based on my gender, age, or that I don't look like he does. How extremely unprofessional of him. I asked to speak to a manager several times and Joe ignored my request. Rather than asking someone higher up about my counter offer, he just sent my salesman back to me. With no uncertainty, Joe is the reason I will NOT be back to this dealership and will heavily advise my friends that if they do choose Priority Nissan they should ask to work with someone else in finance. I would never want to subject anyone I know to how Joe treated me. Bottom line, this is a dealership raking in more money than all but one other local dealer, and even with that extreme leeway the management doesn't have the common decency to keep their price match promises, or to put you in touch with another manager despite how many times you ask, or to meet in the middle when you absolutely don't have the funds to take their exorbitant markup. For a dealer to lose a customer over rudeness and as little as a $2k offer difference is astonishing. That's crumbs to them, and literally the difference between me feeding my family or not. Also - make sure you get your trade-in appraised before you go to this place. They will offer you thousands less here than anywhere else you could possibly go. Remember you can always sell your car somewhere else and use those funds towards the new vehicle purchase. read more

My wife and I were in the market for a new truck. She really fell in love with the Pathfinder. I found one for a good price at Priority Nissan in Chantilly which is 50 miles from home. They get a star for the fact that they sold the truck they actually advertised. I am not impressed by my service experience. The first time I went in for routine maintenance and brakes, I took the truck home and noticed the following morning that there was a trim piece loose. BTW, I had taken the truck in for other trim pieces that were loose and they were repaired. This Weekend, my wife brought the truck with a whistling sound. I found the source to be the power steering pump. When I opened the cap, I found it to be empty of fluid. I decided to take it in the following day for service. That morning there was no sound coming from the power steering. I did bring it in without an appointment and asked them if they can look at it. They told me they were very busy. I said I would wait. About 20 minutes after I arrived, I was told they looked at the power steering and they could not find a leak. I don't know how a sealed system loses fluid in 4 months without a leak. 4 months because that was the last time it was there for service. I was told that they suggested a power steering flush. I don't know why I would spend $200.00 for a flush when I suspect a leak. I was told the trim is not covered by my extended warranty. I then told the tech that it had happened after the last time I had gotten service. He asked if I wanted to talk to the manager and I said yes. I waited about 5 minutes an then saw the salesman that sold me the car. I told him how unhappy I was with that truck. His reply was "Why don't we trade it in for something new". THE TRUCK IS NOT EVEN 3 YEARS OLD. I told him that I don't think I would buy another Nissan because I don't like how cheap some of the components feel. I then went back to the service area to see if the manager was available yet. I then waited about another 15 minutes. There was no sign of anyone coming out. I then decided that I should just go because I was even more irritated that no value is placed on a customer's time. I stopped by the front to tell my salesman and sales manager that I will never return. I was then offered the option of trading in my truck for something else in the lot. They sell other cars besides Nissan. Yes they do, they are called USED cars! SO trade in a new truck for a used one. I don't think he was completely serious, but it aggravated me. I am very brand and business loyal. I have purchased over a dozen cars in the last 20 years from local dealerships and still own several of them. I still get some of my service on my 1995 car where I service my 2015. PRIORITY NISSAN WILL NOT GET ANY OF MY BUSINESS. read more

I went to Nissan of Chantilly after I saw an online listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He replied "let's go to my desk and I'll check". Once at his desk he began to ask me questions, like what colors I wanted and what options I would like to have. Then without ever touching his computer he says "the rogue you saw online is gone, you see the ones online are priced really good and sale really fast, the Internet team can't keep the website updated". Then he tells me let's go outside and see what we have. Once outside he tries to up sale me on a more expensive model. I quickly told him "no, I know exactly what I want and have already told you". Chris then says well we don't have anything that you want here but we can get it for you. We go back inside, agree on a price and the color I want (white). He leaves to talk with a manager and comes back and says "congratulations !! You have a car" He found a white one and they are bringing it in now, but it will take a few hours. We proceed with the paper work, get the financing and everything done. We were given the vin# and we looked it up on our iPhones.... There it was our white Rogue. Everything was great!!! Then after all the paperwork was done, Chris comes in and says the car won't be in tonight but you can come back tomorrow and we will have it ready for you. I thought, no problem. We called Chris the next day and asked if it was ready for us to pickup. He said "we are going to have to change the paper work when you come in, we weren't able to get you that Rogue, but we found another white one. It will be here by 8pm tonight". Again, I felt like a bump in the road but no big deal. About four hours later Chris calls me and says " We found two white Rogues one has 4200 miles on it and the other has 410 miles, which one do you want?". At this point I am starting to get mad, what new car has 4200 miles on it? I said I'll take the white one with 410 miles. He says ok, they are bringing it in now, will be here in two hours. Two hours pass and Chris calls me. "your car is here, it's ready for you to pick it up. But I just now found out, it's not white it's grey" At this point I had enough of the lies!!! I told him the deal was off and that I would be in to pick up my check for the down payment. Chris then HUNG UP ON ME!!!!! I called the dealership and asked to speak with a manager, I was told he was with a customer, I said I would hold. I was on hold for 15 minutes then disconnected. I called back again and asked to speak with the manager, was put on hold again for 10 minutes, then the receptionist laughs and hangs up on me. So I call back a third time and ask to speak with the manager, the receptionist say "He doesn't want to speak with you" and hangs up on me. I will NEVER recommend the dealer to ANYONE!!!!!! there are tons of Nissan dealerships in NOVA please go somewhere else!!!! By the way, one week later the same rogue I saw online that attracted me to this dealership is still on their website as available. read more

Stacey King is my primary contact here at Priority Nissan Chantilly. She is always available and helpful to my Z's needs. Thanks Stacey!

This place is the pits don't ever purchase a vehicle from them I purchased a Buick Enclave in October and now the vehicle needs 3,400 dollars of engine work done to it come to find out that this vehicle was never serviced before it was sold to me and now I have transmission issues and loads of others that prove I was sold a vehicle that they cleaned up and then sold. I purchased this enclave in October and am paying for vehicle that I can't drive. I went there before I even new what the problem was and was treated very badly I left there in tears. Then the used car sales man called and want to sell me a gotta plus wanted 1,300 as well really !!!! If I can't pay 3,400 to fix the vehicle duhh!!! This place is the worst and should be shut down, no customer service support what so ever! read more

Nissan service department to the rescue again. A fuel line on a Dodge Caravan was leaking gas by the gallons. 2 PM the car was taken to the Priority Nissan Service Department. 5 PM the car was repaired and ready for pick up. I have used this service department for the last 8 years. The owners have changed but not the service department. Bob and Stacy service consultants are the best. Never a worry when you drop your car off. Good service and reasonable prices. You cant ask for more. Lou read more

Outstanding hospitality, great service. I came to test drive a Pre-owned Nissan. Great condition. In a weeks time, I purchased the vehicle and have it in my possession as I type this. When you come in, ask for Keith Harrison. The man will treat you with the utmost respect and he's definitely a man of his word. read more

Dealer wouldn't give me lease buyout option without paying $1500 Priority Nissan Maintenence package. Also quoted me additional $900 in processing fee. I get the processing fee to finance through delearship, which is too high anyways. But what's with arm twisting the customer for buying unnecessary maintennace for a car which was leased from the same dealership? read more

Made an appointment to go into Prority Nissan to get cold air blowing in my car and a computer reset since the passenger airbag light came on after I drove away with the brake up a while ago. When I called yesterday, the man on the phone quoted me $145 to get the AC cold and said the reset would be taken care of as part of the diagnosis. He said that I would only be charged more if something had to be replaced (like the tire sensor). I show up for my appointment and the service advisor Chris says that he doesn't know who I spoke with (but Preston is the name on the appointment and someone also sent me an e-mail anonymously). Now Chris is trying to charge me $145 for freeon and an additional $280 to have the computer reset. He went off to talk to the manager (sales manager since service manager is off the busiest day of the week). Because I told him of the past bad experience with a service advisor who took over $700 for a $200 charge and wrote down the charge in the system, took all the money, and didn't even pay the reduced charge, Chris points to a desk next to him pointing and told me to "sit over there until the manager comes" like a dog (so he could eat his lunch). Then, Chris has the audacity to call the Service Director and bounce back in my face to tell me he said the could not do what I was told. I asked why he was talking to me since I was sitting waiting for the manager like a dog. The new car sales manager came out and said Sophal (the service director would not allow it. The manager was very nice, but his hands were tied. I told him about the attitude Chris had given me. Curious to me why noone called the appointment maker who we think must be Preston. He said he would discuss it further with Sophal and let me know something on Monday. While I am here, I might as well get the free oil change (unless they change that cost too... ) So much for air today. read more

I brought my car for service in and Preston Hall was awesome. He provided a very good experience, that caused me to by a warranty while I was there. He was very transparent, honest and forthcoming. I would highly recommend Preston to anyone getting serviced at Nissan Priority Chantilly. read more

Do NOT trust the repair department here. The service rep Preston was really nice, but I went in for a state inspection with my Altima and they told me I needed to replace my entire muffler piping which would run me around $1300 with labor. It sounded fishy so I took it to Mr Tire right around the corner and they said there is nothing wrong with my muffler piping at all, it should absolutely pass inspection. Save your money and get second opinion read more

Thank you Jenny for providing me excellent customer service. On the other hand, Stacey and Bob poor customer service skills. read more

I had a fantastic experience here as I was buying a car. I worked with Daniel, who was great. He was able to help me find the perfect car for me (that I did end up buying) but without the high-pressure sales tactics that so many car salesmen use. Everyone that I talked to and worked with at Priority Nissan Chantilly was really nice and knowledgeable. They worked hard and definitely tried to make sales, but didn't push me into anything--just gave me the information and worked with me as needed. I felt like they respected me and my price point throughout the whole thing. I will definitely be back when I need another car. read more

I took my Xterra there because the 4 wheel drive was not properly engaging. They said I needed: 1. New hubs ($600) 2. A new drive shaft. 3. A new transfer case($4000). 4. A new exhaust manifold ($2000). 5. New front brakes "soon" I did not get a good feeling from these guys so I paid their fee for diagnosis & I took the truck to a place nearby where they told me that the drive shaft was fine and replaced the hubs for $200. I changed the brakes today. The rotors looked practically new and 75% of the pads were still there. The transfer case worked fine through the last snowstorm that we had. I will have the exhaust manifold checked out - but I doubt that it is a problem. These people are not honest - do not let them work on your car. read more

I visited the dealer today on 7/6 looking for weekend specials on Altima and Maxima. The sales person was completely untrained. He did not even know his product line and constantly keep going on Nissan web site to get the details. I wasted 40 minutes of my time and walk out with no answer and no information. Service department is good but the sales team ..yek read more

Woot! I wish all service departments were ran by Carlos! Straight answers, educational & entertaining. Saw me on short notice & met my budget-constraints. read more

Kind of surprised when I see all the bad reviews. However my experience with this place so far is outstanding. I purchased my versa here in Feb of 2012 and since then I have been coming here for regular maintenance service. I was very pleased with my sales experience and the service experience is outstanding. I use the express service and impressed with assistant manager Jenny, She is very polite and professional. She tries to accommodate even during busy wknd. read more

I urge you to do yourself a favor and not give this place any of your money. I had a mixed experience buying my car from this location. Everything was going great until I hit the finance office and my credit score was somehow over 100 points lower than I knew it to be because of the "auto model" credit score. Suddenly I'm staring at a deal with an absurd 7.9% rate, that gets lowered after insisting they make a phone call to negotiate it. I fill out an online survey some days later, at the insistence of the salesman I worked with, liked, and scored favorably with the highest score possible in his services. The rest of what was surveyed didn't favor as well. I then have the sales person text message my cell phone, word for word (typos & all): "I hope you think twice before giving someone s poor rating in the future. Peoples jobs depend on it. I hope you never receive such a rating in your line of work and see how it feels to do your best and have someone screw things up for you. Enjoy your new car." Wow. That's how you're going to treat a paying customer? I reeeeally feel the commitment to customer satisfaction on that. I honestly don't know any business that could take itself seriously if one of its customer service employees feel confident in sending that as a response to their customer for honestly filling out a survey. Sorry your dealership's finance office offer and service didn't match your own and the dealership couldn't discriminate that for you. Too bad you had to go and commit character suicide rebuking me for doing what you asked. I was willing to refer people here but now I'd advise anyone to avoid this place & look for genuine service and commitment elsewhere . From the unfavorable finance rates they presented me based on a credit score I have ZERO ACCESS to, to the frankly awful and flippant communication I received, I don't know how to have any shred of confidence in this location. What could have been a great experience is one I'd rather forget. read more

I always come here for my oil changes! I hated going to places like Jiffy Lube that try to make me pay hundreds of extra dollars for unnecessary services. Everyone at this Nissan dealership is friendly and professional. They have free manicures for women on Wednesdays, and even give a free oil change if your wait is excessive. I'd recommend this service facility to anyone! read more

Thank you to Mr. Sharma and his Sales Manager. They are all very helpful, also their finance Manager he never stop seeking for better interest rate. Mr Diaz from service dept. very consistent and got the replace parts and fix the problem. I will give Priority Nissan 5 stars, please stay friendly dealer. read more

My husband took our '03 350Z in for it's annual oil change/state inspection. The service tech was very professional. Our car passed inspection but the tech did tell my husband that we will eventually need some kind of bushing(?) replaced. He took my husband back into the service bay and showed my husband the actual part he was talking about so he could show where the part was starting to wear. We appreciate this as many dealers will just tell you what you need to do even if the repair is not necessary. We used to take our car to the Nissan dealer in Dulles but stopped after they put a BIG scratch on our custom rims and proceeded to blame my husband!!!! Thank you Priority Nissan. read more

Absolutely appaling service. Not organized or convenient whatsoever. Made me wait for 3+ hours to get my car serviced for a window. Horrifically understaffed. If you value your sanity, seek services elsewhere. Fun fact: I used their Wifi to download this app and to write this review of them. It wasn't fast wifi either.... read more

Service at this dealership is absolutely terrible!!! Every time I schedule an appointment for an oil change, I end up waiting for 1.5 to 2 hours. The woman who checks your car in is very sweet and helpful, that's the only reason I'm giving this a one star rating. Stacy, one of the service lane managers, is horrible. She is not helpful and tries to up charge everything. Bobby is the person to go to. Stay away from servicing your Nissan at this dealership if at all possible!!! Especially if you're on a time limit or budget!!!!!! read more

I will say that I was pleasantly surprised that I had a good buying experience. I expected the experience to be awful, just like every other car dealership but Richie listened to exactly what I wanted and did not try to push any other type of cars. When I said I didn't want a certain package they stopped pushing me to get it. The whole experience only took 3 hours (I think that my be a record for any car dealership!). Now I will say that their finance guy wasn't the nicest person in the dealership. It was actually the general sales manager, Josh, who worked with me on the price. If it wasn't for him and Richie my experience would have not been that great. I honestly would have probably walked out during the finance part. I am very grateful that I got to work with Richie and Josh. I recommend Richie and Josh to anyone looking to buy a Nissan. read more

Brought our SUV in for service this morning and met Anthony, who handled our issue. He could not have been nicer. Greg, who went for a test drive with me to try and pinpoint what was wrong, was also wonderful. Both managed to not laugh at me when we realized it was totally user error, showed patience with this Armada newbie and were unbelievably kind. They even got me in for a quick oil change (included when you buy from this dealership!) so that my trip wasn't a complete waste. Amazing customer service from start to finish. We bought this car back in September and based on the great experiences we have had with this dealership so far, they are on the top of our list for where we will go when we are ready to replace our other car. read more

I read some of the warnings about this place that other helpful reviewers posted, but unfortunately -- I was searching for a specific, certified pre-owned vehicle, and Priority of Chantilly was one of the only ones who had what I was looking for. My sales experience was just as bad as I was cautioned about. I told them, ahead of time, that I might be interested in trading a car in -- and gave them an honest appraisal of what was good about it, AND what was wrong with it. They said they'd review all of it before my scheduled appointment to come in (2 days later). When I arrived, they were prompt at greeting me and sitting me down in the "box" to work on a sale. But they insulted me with an offer for my trade that was equivalent to the low side of what a dealer might be able to buy one for direct from an auto auction for dealers only. (I've been offered thousands more from those "We buy any car" type places!) When I countered that I was looking to get more like DOUBLE that price, they came back with a "final offer" only $2,000 higher. I told them to forget it and we could just work the deal without the trade. That's when they turned around and added $1,000 of "ADP" (added dealer profit) as a line item on one of the papers I signed. (I didn't catch it right away, because the total that was higher than the advertised price of the car also included taxes, title fees, and the ridiculous $700 documentation processing fee Priority charges everyone.) Then, they had me sit down with a "customer care specialist" who was admittedly very nice, and not TOO pushy. But it was quickly evident the true purpose of meeting with her had nothing to do with customer care or service, and everything to do with up-selling products like undercoating and paint protection packages. I politely refused all of that, but it was a waste of 20 minutes of my time. After all that, I got to talk to Finance, to finalize the deal. That's where everything went reasonably well at first. She tried to sell me on all the extended warranty and GAP insurance stuff, but more of a rundown of all the options than a high pressure sale at that point. While looking at her "figures" to include these things with the loan, I noticed they had a 4.69% interest rate calculated for me. I told her my credit union had always done 3.9% for me in the past. She immediately changed it to 3.9% with a loan through Wells Fargo without even blinking. Then, I caught that $1,000 of ADP added to the price on a paper she wanted me to sign. When I brought it up, she said she'd "check on it" and left for a few moments. When she came back, her attitude completely changed and she threw the paperwork I signed on the desk in front of me, stating with an indignant tone that "I already signed to agree to pay that fee!" (In hindsight, I should have fought that or even tore up the papers and walked out, right then. But I was angry at myself for signing without catching it.) So I went ahead with everything -- even letting her talk me into a lifetime extended warranty that was supposedly "only $1,000 more" if I just put down $1,000 more, to avoid financing it in with the vehicle. Final insult/injury? When everything was completed, I reviewed all the paperwork for the warranty and realized they actually charged me $2,500 for it - rolling it into my loan despite my complaint that I wanted to just pay for it straight out. I'll have to follow up and try to get this extended warranty cancelled -- but I can imagine THAT will be like pulling teeth with these folks too. Summary: Stay away! read more

Brought my new Rogue in for an issue with my Radio. I dealt with Fabian in service. I told him what my issue was and he had Connor, one of his technicians come and speak with me about my issue. He took my car to the back to look it over. Shortly after Fabian and Connor came and told me they would have to replace the radio. I was informed that it was on backorder and that someone would let me know an ETA on when to expect it. The next day I got a call from Keith in parts informing me that the order was escalated to the highest priority and should be expecting it the week of the 21st. I feel like priority always goes above and beyond whenever I come in for service. I will continue to buy/service my cars at Chantilly as well as refer my friends and family to priority Chantilly if they're looking for a car. read more

Update: My repair was covered by warranty after having my fuel tested and 3 mths of navigating through their broken service. A couple of notes for those who choose to go here. They do not explain the process to you. If you are facing a warranty repair you need to drag it out of them, every detail. They did not identify an "approved" tester. They simply mentioned one that they had used. The tester they suggested required a 3 oz sample, Priority gave me 2 oz. If their service staff were better trained this difficult situation could have been better. BTW, my car still isn't fixed. I will be taking it to a different place. read more

Beware of this dealership. I purchased a car almost a month ago. I traded in my car and they have yet to send the money to the bank. I still have temp tags that are going to expire in 3 days. They called me about 3 weeks after the purchase asking me to give them payment info for a down payment that I had already paid. They misplaced the check. The only reason they get 1 star is because the sales person, David, was very personable. I do think I overpaid for the car but you live and learn. They charge a ridiculous fee of $1,000 that they hide from you until you sign the paperwork. The sales rep showed me a paper that said that their were no recalls on the car when I got my final paper work after signing the purchase order, I found out it did I have a recall. Im sure they took advantage of me being a women and being by myself. I'm sure I'll buy a Nissan again but it will never be from Priority Nissan in Chantilly. read more

Do not buy a car here. Salesman stops responding to emails and texts and service department is terribly slow!! Brand new car will be in shop for 2 weeks now because of a windshield leak... read more

I wish I could give negative stars for the service department. Zero communication skills, no one can be held accountable for anything, and they have no idea what is actually going on. Dropped my car off for an oil change, a year ago and said tire was losing pressure. They plugged the tire with no problems. A few months later it was time for another oil change and, again, the tire was losing pressure. They plugged the tire again. I should also mention that neither time did they call me and tell me my car was ready. I have had to call them after waiting for 5 hours to see if it was done. This weekend, tire was losing pressure AGAIN and it was time for another oil change, so we dropped my car off this weekend to address both issues. They did the oil change, and we made it specifically clear that there is something majorly wrong and that we keep being told its patch-able, but it keeps losing air. Don't get a call telling me my car was ready, so the next day we drop by to pick up the car. They claim they tried calling me multiple times (but I do not have any missed calls or voice messages, yet their customer service call came through without a problem today) and there was no record of them actually patching my tire in the past. I ask for them to speak to the individual who worked on my car to see what was actually done, since the repair paperwork only stated it the tire was inspected, and he said there was a nail in the tire so it needed to be replaced. Then, the service manager calls the manager who was on duty the previous day and that guy says it was a poor patch job from whomever did the patch. They then proceeded to tell me that they had no record that they ever did the patches on the tire in the first place, and that I must have had it patched somewhere else. So was it a nail in the tire, or was it a poor patch job? So then today I get a courtesy customer service call and explain the situation. She did some research and was able to find out that they did absolutely nothing to my tire this weekend, they did in fact have it on file that they patched it twice before, and that they spoke with the techs to make sure they leave detailed notes going forward. So basically, I have been driving around on a non-patchable tire for a year with an infant in the car, and not one has taken the time to actually say anything until now. Zero trust or faith in this service department. read more

I brought my Rogue in for oil change, state inspection, and tire rotation. My husband and I waited for akmost two hours. The person who serviced my car stated that I received a courtesy car wash. I don't think so. My receipt also stated the service technician put air in all of my tires. No you didn't because I stated not to put air in.my tires because I leave and all of the tires have a different pressure. They always tell me to bring it back. WHY? So I can sit for another 2 hours. No thank you. I can go to Sheet and do it myself. I suspected my tires weren't rotated in the past so I put a mark on the front tire. Sure enough, the tire that wax marked was still on the front passenger side. My tires were not rotated. I called the service manager who offered to send someone to my home to pick up the vehicle. I declined. Then he stated he would refund my $ 29.95. Checked my bank statement and no credit. In the future. I will get my tires rotated at another shop. I will not buy another vehicle from Priority. The wait for service is unacceptable. read more