Sales guy upsold me, wound up costing about 9K more than sticker price. Got a long warranty out of it, though. Repair guys didn't perform most service I needed but charged me for it. I have suspicions about bulb changes and oil changes they've done, but here's my real juicy story: Fuel pump fails. Car shuts down in the middle of an intersection and won't start back up. Tow it (I paid) to the Priority Nissan Chantilly service center. Guy calls a few days later saying it was all fixed. Car still won't start. Turns out they just moved it and didn't even look at it. Had to tow it (I paid again) to another shop to get it fixed because the guy says he doesn't know what's wrong. Good thing that expensive warranty paid for the fuel pump. EDIT: PS. The reason this is two stars instead of one is that I had a good experience with the guy in the finance dpt., who was patient with me and thorough in explaining things. Unfortunately he does not work there anymore. read more

I am so upset I downloaded this app and am writing my first review. I bought a brand new 370z, sense buying it I've texted and attempted to communicate with Said my salesman who has ignored my texts and just blown me off. I go In for my first oil change, am there 15 min early and the 4th person, I waited nearly 3 hours. DO NOT MESS WITH THESE GUYS read more

I would not recommend this dealership at all! I negotiated a price with a very pleasant salesman via email/phone, and then went in yesterday to sign all of the paperwork. When I arrived, they handed me off to another salesman since the person I had been dealing with was helping another customer. I asked them what they would give me for a trade in on my current vehicle, so someone took the keys and said he would be right back. The salesman I got handed off to then went to go chat with his "childhood friend of 30 years" that had walked in the door, and I started waiting. 45 minutes went by and NO ONE had come to talk to me nor had anyone actually looked at my current vehicle. I asked for an update and was told the managers were in a meeting and I needed to wait. 30 more minutes went by and I told them I couldn't keep waiting. They promised me the managers would be out in another 30 minutes. 30 more minutes went by and I got tired of waiting and asked them to just call me when they had the paperwork ready to sign with a trade in offer, and I would come back. It took them 5 minutes just to find my key (since they had taken it to do the trade in offer) and then I finally left. I went home and waited another 4 hours without hearing anything and then texted the original salesman asking for an update. He responded: "No one is responding. We will keep trying, but if they are the only one holding the Golden Goose they have all the cards." I have no idea what that text was supposed to mean, but I didn't bother replying and I haven't heard from anyone since. I had specifically wanted to use Priority Nissan because it's close to me and I like their "Priority for Life" program, but this was a complete disaster and I'm really irritated that they wasted my time and didn't even bother apologizing. I went to another dealership the next day and showed them the quote from Priority. The other dealership then came back with their own quote that was lower than Priority, and I was in/out in an hour, including signing all of the paperwork. The most I had to wait was 10 minutes and that was just while the finance guy entered all of my info into the computer. read more

Preston went out of his way to make sure out vehicle was in and out as fast as possible. He let us know of other services that may be needed in the near future, but didn't try to oversell us on things we didn't need. He always takes a personal interest in our vehicles and our service. read more

I really wanted to purchase a vehicle from Nissan of Chantilly mainly because they have the car that i wanted on the lot, and their location is close to my home and office... would have been convenient for me to drop off the car for future maintenance. Came in for a trade-in/new car purchase, the sales rep was actually nice. We talked, i gave him the keys to my car for an estimate and he let me test drive the new car that i wanted... everything was going well. Until, we went in to the office and discuss pricing. The experience is best described by Matthew R.'s review below, it was awful, at first, i was talking to the sales rep, then a manager came in, then a another manager came in... They probably think that bringing in more managers increases the value of their cars. So, we walking out of there after the last manager. To sum it up. If you want to test drive, go to Nissan of Chantilly. Once you know what you want... go purchase the car somewhere else. read more

We used to respect this dealership; not so much in the last several years. They always recommend more services than you really need. One time they recommended a battery replacement when we had purchased a brand new battery the year before. They can't seem to fix problems that plague our two cars - seat belt light that intermittently stays on, distance-to-empty reading that is wildly off. They often leave things they check off the work order, which means they will claim you never asked them before if you have to bring it back. One time they did the wrong service on the car so I had to wait for them to perform the correct service. Recent experience was to replace a transmission on a car with under 50K miles that was technically out of warranty by age of the vehicle. Cost of the replacement was about 40% higher than another car service company quoted. Nissan Corp. covered 50% of the bill as 'good will' which is the only reason we had it replaced there. To top it off, they add 1% surcharge if you pay by credit card. I agree with other posters about sales. Salesman was high pressure, (in 2017) wanted us to give $1K to hold the car overnight while we were thinking about the price, and left several VMs asking when we were coming back in to buy. I expect better from someone who wants our business. read more

I purchased my 2013 Nissan Rogue on July 22, 2016, from here. I traded in a 2013 Dodge Grand Caravan. At first, everything was great, my salesperson would call and check to see if I still liked the Rogue and if I had any questions. Very nice. Then, a couple of weeks after I purchased my Rogue I started receiving calls from the company that financed my Grand Caravan telling me that I am behind on my payments. The calls stopped for a couple of more weeks after I told them that I had traded my Grand Caravan in and that Priority Nissan would be sending them the payoff check. Almost 1 month after I purchased my Rogue, on August 20, 2016, I received an email from Joe Tomarchio, the main Finance person at Priority Nissan, confirming that I would be coming in that day (a Saturday), to sign sales papers. I contacted him and stated that I wasn't aware that I needed to sign any papers because I thought that I had signed them all on the day I purchased my vehicle. Apparently, Priority Nissan had put something in the sales papers that the new financing company wouldn't accept, so Nissan had to re-do the sales papers. I was told that day, that with the correction of the sales paperwork the payoff check would be sent to the former financing company and the collection calls from them would stop. Fast forward a couple more week, and I schedule the appointment for the first oil change for Saturday, September 3, 2016, at 9:00 am, and I had my husband (who works for VA Tire and Auto and is a Mechanic) take my Rogue in for it's first oil change. A couple of hours later I receive a call from the Service Advisor (never gave me his name) telling me that the oil change was done and that the mechanic recommended a battery. I asked the service advisor what the readings were for the battery and he told me that the readings were going to be attached to my receipt for me to look at. I told him that my husband was a mechanic for VA Tire and Auto and before I approve a battery replacement I want to tell him the readings so that I could let me know if I should do it or not. The service advisor then proceeded to tell me that with the Rogue having over 38,000 miles on the car, the mechanic said it was due for a battery replacement. I then restated that my husband was a mechanic and that I knew that there was no suggested mileage replacement when it came to batteries and that batteries don't get replaced until there starts becoming a problem with starting the car, which there hadn't been. I also told the advisor that I just purchased the car from them in July and if the battery was testing bad now then it should've tested bad then and been replaced before selling the vehicle. He said he would check on that and call me back. A few hours later, I called back to find out the status of my car. The same service advisor (still never gave me his name) stated that the oil change was done and could be picked up. When my husband arrived to pick up my car, he was in his VA Tire and Auto uniform. The service advisor showed my husband the readings for the battery (which were in the middle of the readings, not signifying the need to be replaced) and apologized to my husband for trying to sell a battery. The service advisor told my husband that his bosses tell them to try and sell batteries. Two days later, I received an apparently automatic email message stating that there records indicated that I missed my service appointment. I promptly emailed back stating that there records were incorrect and that I was there and was utterly unhappy with the attempt of the service advisor to take advantage of my regarding the battery. Then, on September 13, 2016, I receive a "Notice of Default" letter from the lending company for my Grand Caravan. The letter stated that if they did not receive either the two months delinquent payments or the payoff amount for the Grand Caravan that they would put my account in default and take further action. I emailed Joe Tomarchio on September 14, 2016, outlining all of the previous contact and that I was told on August 20 that the payoff check would be mailed out that week. I received an out of office message stating that he would be back on September 19th. On the 19th I emailed again asking for the check amount and the date the check would be/has been mailed so that I could provide it to my former lending company. He emailed back with a brief summary of the process and he apologized for how long it was taking. I replied stating that apologies weren't enough because due to him and his staff being behind on the payoff, my credit score had taken a significant hit. I also reiterated that if this was not solved that the lending company would be taking legal action against me. On September 23, I finally received the FedEx tracking number for the payoff check. Needless to say, I WILL NEVER GO THERE AGAIN!!!!!!!!!!!!!!! read more

I went there to buy a used car. I test drove the car and made an offer. The manager didn't like my offer and started being sarcastic and disrespectful instead of simply saying, I can't sell it at your offered price. In the end, he stood up to shake my hand and slapped my arm very hard. I complained to the local police, however, he and his employees denied the entire event and didn't produce a camera recording to the police. I don't know why such a person is in a management position. Nevertheless, that weekend I bought my car from Audi of Tysons, who I highly recommend. Priority Nissan's loss. read more

Edit: Thanks to Priority for taking my feedback into consideration and for their thoughtful response. --- I recently bought a car here and wish I had read the reviews before dealing with this company. Like most other posters said, the prices and sales pressure here are really high. I don't really think they meant anything they said throughout the sales process despite claiming they want to make me a customer "for life." I finally gave up on some of those promises and have started going to another dealership, where I am much happier with their service. I found the certified used car I wanted on their website with a good "final price" which, per their website, only had taxes and processing to add to it so it seemed like a good situation. Come to find out they tacked on almost $2,000 more in fees which they tried to explain away by showing how low my monthly payment would be. I ended up walking away. Then the daily phone calls and texts started coming. They were relentless! Since this particular car was the one I wanted, I came back armed with more pricing knowledge. I presented this to them but they would not reduce the price. They had a good NMAC (Nissan) financing deal so I said I would only agree to the deal if the financing worked. I then went to speak with their finance department who congratulated me on the purchase. I told him no, I am only agreeing to this if we get financing. He was thoroughly confused but started the paperwork, except it was for a totally different loan term and interest rate!! He told me I was getting a better deal which was clearly not the case. NMAC wouldn't finance the high price they were charging, so they kept pushing for cash up front. I told them no, I am walking if this financing doesn't work. Several managers later, I refused to budge and they agreed to the lower price. Then I read over the paperwork again and there were more mistakes. I don't know if they are just sloppy or trying to pull a fast one. Finally, they were missing all of the manuals and accessories for the car and promised they would take care of them. Of course, this was as they pushed a piece of paper in front of me saying all verbal statements would be nullified once I signed the paper. "That's a standard form" they said, but trust us, we're good for it. I refused to sign until they put it in writing. It still took about another hour for them to prep the car before I could leave. I'm not sure what they did because it was still pretty dirty. I vacuumed and washed it when I got home because it was not up to par. Finally, they called when the parts came in and I went to pick them up. Of course the salesman didn't talk to the service dept. about any of this so they told me I needed to make an appointment and come back later. I again refused and said I was told the parts were ready for me. Begrudgingly they got the salesman, who backed me up after I got the written paper they gave me at the purchase. It is like pulling teeth around here! I am happy with the car which is why I went through all this, but you must read every single piece of paper they put in front of you, and push them so hard to do what they promised. I am not going back there to take advantage of their "Priorities for Life" programs. Fortunately there are a lot of good Nissan dealerships in the area so I go there for service now. I can't recommend a place that puts you through all of this and makes the sale and service process so acrimonious. read more

Just purchased my second Nissan Rogue from here. It's a 2016 Nissan Rogue SL Premium, Pearl White and I love it. The 2014 I had for 2 1/2 years was totaled in November. Said Hashemi is my salesman. He has sold me 3 vehicles in 2 years and I cannot say enough good things about him. The level of customer service and individualized attention that he gives each customer is amazing. He is honest and straightforward which is refreshing in this day and age. I met him when he was with another dealership and he is the first one I follow wherever he goes. Priority is so fortunate to have him. If your in the market for great service, hassle free and a great vehicle, please give him a call. You will not regret it! read more

Priority Nissan Chantilly - 2016 Nissan Rogue SL Premium - Car Dealers Near Me - Chantilly, Virginia

Brought my car in for service and Bobby the service manager was incredibly helpful, very courteous and overall concerned about my overall satisfaction. When the job took longer than expected due to a needed part, he gave me a rental for the weekend at no cost. Additionally, he called me on numerous occasions to give me updated on the vehicle. Great service....don't base you choice on the 1 star reviews.....bitter people.... read more

I went to Nissan of Chantilly because their add online said they had a grey Nissan Rogue SV for $23,916. When I called to talk to a sales associate, he said it was coming up as over $28k but if I brought in the print out they would honor it. Well, I brought in my computer with the web page up and the sales manager wouldn't honor it because it was a "labor day special and hadn't been updated yet." Waste of time! read more

ugggg pardon my french but EFFFFF THIS PLACE!! They do not EVEN deserve the one star I am required to give them. I had found a vehicle online and was really excited to check it out. Online it was priced extremely well and had all the bells and whistles, leather seats.. backup cam.. ect. Yea.. well.... I pulled up to the dealership and have two creepy sales men hanging out basically looking like vultures ready to prey on my father and I. We did not even get a smile and a "Hi how are you? How may I help you" it was " who are you looking for." I spoke with said vulture and inquired about the vehicle I had found online. Let's start with- it was a BASE model, no leather seats.. no backup cam.. after discovering this I had taken a screen shot of the website and showed them that this is not what was advertised to the VIN. They gave me the run around that it wasn't on their website blah blah ( hence why I took a screen shot of what had been advertised with a time stamp ). OH AND! Lets not forget... after all the misrepresentation... when I looked at the trunk... ummmm THERE WAS FOOD AND PERSONAL ITEMS IN THE CAR!!!! It had obviously been driven by someone even though it was advertised as NEW. As an experienced negotiator, I asked what was the best deal they could give me before I went to test drive another vehicle.. After this guy dicked my father and I around, and gave us this bull shit line about the false advertising and the food and everything else in the trunk... HE CAME BACK WITH A PRICE 2000.00 HIGHER!!! Apparently the online price included Military discounts and Student discounts. (also this idiot thought I was in high school.. I am almost 30). Not only did this guy waste my father and my time, he was SUCH a jerk off. I would NEVER purchase a vehicle here. This experience gives car salesmen that stereotype and negative connotation. Lets just put is this way, my father and I walked out- and a few hours later and I became a proud and happy owner of a Jeep Patriot ( the exact one I had found online with all the bells and whistles ). Fair Oaks Jeep is where it's at, you can read my fantastic review on them. But EFFF Nissan of Chantilly that place sucks. read more

I used to live in Fairfax, VA for a few years and after the experience I've recently had at other dealerships I thought it would be best to note what a 5-Star dealership looks like. I typically don't give a vehicle dealership/maintenance shop a 5-star rating but this is by far the best dealership I have been to. To really tell you why I list the dealership them 5-stars I have to give you an understanding of vehicles I own and have owned. To start when I buy a vehicle I buy them new, not used. There is nothing wrong with a used vehicle, it's just a preference for me. With my new vehicles I purchase maintenance plans and extended, full wrap, warranties, so with that in mind anytime I review a dealership it is honestly based around customer service. I have owned BMWs, Fords, Infinitis, Saabs, Nissans, etc. I have a car addiction and typically replace my vehicles every two years. Currently I own and drive a BMW Z-4 and a Nissan Xterra. When you arrive at this dealership you are greeted promptly and courteously. The service liaison not only tries to make you feel comfortable but also wants to know how they can make you visit more comfortable (can they get you a loaner vehicle if its a multiple day repair, can they drive you anywhere, offers coffee, breakfast when it's available, etc.). The auto dealership attention to detail is above and beyond. Their quoted times for repair and service are generally spot on. If other issues arise the service liaison is quick to inform you of the problem, the cost and expect time for additional repair. It has been my experience that they will inform you of the issue and ask if it is OK to perform the repairs before it is done (this is much better than completing the repair then telling you of your extra charges). Lets be honest, no one likes unexpected repairs, they can be costly and can put anyone in a foul mood. The service staff here does all they can to present repairs and bad news with the best attitude possible. Once the vehicle repairs are done the service liaison walks you through the repairs. If there are any questions about the repairs they do their best to answer any question. If there is a question they don't have an answer for they will go an ask a service tech or get the service manager over to explain anything you need to know. I think it is important to note, that if you own a new or used Nissan or any vehicle for that matter, they will wash and dry your vehicle. It generally comes out cleaner than what it went in as, even if your there just for an oil change. I note this because when I owned my Land Rover it would come back dirtier than what it went in as and most other brands will charge you for what should be a complementary cleaning. The waiting area is clean and well designed and looks just as good as Fairfax BMW and better than Sterling BMW. The cleanliness of the automotive repair and service bay has by far put EVERY Infiniti, BMW and Mercedes repair bay I have been to shame. If your looking for exceptional customer service, clean automotive service center or just looking for great sales staff I would recommend coming here. I'm not saying that everyone here every day is going to be a 10 out of 10 but I don't think there is any business that can meet expectations like that for everyone. I would recommend any dealership looking to understand what customer service is and how sales staff should act to come here and mystery shop. This company has had my business in the past and if I relocate back to the Fairfax area they will again. read more

Let me start by saying, this was my first actual car purchase with being the "Primary" owner. Like any other smart consumer, I did my [car] research prior to purchasing. So why head to a dealership with a 2-star rating on yelp?! Well, after weaving in and out of several reviews, I decided it to just give them a shot, mainly because of location. Upon arriving the lot, we were greeted by "John O." He quickly engages us by giving us some background and asking us questions to better assist us. That was a plus 10pts in my books! Since 9/10 times I will always be judged because of how young I look, customer service has always been my deciding factor at any retailer or business. John quickly went over the options and vehicle type, then gave us space to allow us browse around. After 30 minutes of browsing we headed back into the showroom to look for John. We then went for a test drive with John accompanying us, he was very informative during the ride. So why the three stars? Being a first time car purchaser, I like to rate my overall experience from end to end. Customer service with John was great, negotiation was comfortable, test drive was fine. The reason for my 2-stars deduction, maybe even a lessons learned for the future and any future first time car buyers is to ask questions before filling out the credit check form. Ask as many questions as you can, even if it sounds stupid. Do not think you're wasting their time, because in the end, you may have wasted your time! Although priority Nissan did advertise their deals online, they do not match what is expected in person, at the location. When negotiating, be sure to ask up front, if you are receiving some sort of "rebate" or "discounts" if it allows you to receive the advertised %APR. For instance, although we got in the ball park to our asking price, the APR that was given to us was not their special advertised APR. Since you are receiving the rebates, you do not qualify for special advertised . Which essentially brings you back up to their original asking price once you complete your financing, and yes, if you receive their rebates, you will need to finance through Nissan. Even with excellent credit. Another reason why I have deducted 2-stars is after our "honeymoon" phase with John, we were taken to see the financing dept, business manger, Betsy(?). We waited about 30-45 minutes after negotiation to see her. First thing she said to us was "So... what do you want to do", I quickly replied "uh, finance our car?" then she quickly replies, "how much?", I then replied "depends on the APR, what are my options" this was all done in an unprofessional tone of voice, not pleasant at all. Everyone that was with me started giving me the "yikes - wtf" look. Ok, I get it, I understand that it's 10 minutes until closing, but I think being in the environment that she is in, she should have a little more empathy to how we must be feeling. STARVING, ANXIOUS, Excited, tired, etc. Anyways, I knew since the time I sat down I was being judged, being so young etc. Going on, I watched enter the APR in the system and started giving me ridiculous rates. Example: 3.99 for 60 months. Ok, wow, has she even checked my credit score? She was not reasonable at all. I quickly explain that this is not what we are looking for and our bank will provide a lesser APR. She then went ahead and said that we would not be qualified for the rebates. OK. understandable, that's the nature of the business here, I guess. Without backing down, I started to explain again, and was willing to just take another night to think about it, she quickly mentioned, "oh, well you could get this special APR 0.9% for 60 months" but you will still lose the rebates. At this point I had enough and felt VERY uncomfortable speaking to her. We decided to get up and "think about it" she did not even try to ask us why, or if there is something she could help us with. She said "OK" (yes, attitude and all) and quickly gathered our paperwork and shuffled them away. She started to head out the showroom to head home, when John asked her to just wait a minute to see if we could figure something out. She rolled her eyes and waited. Long story, short, we ended up negotiating for the lowest APR with a little more rebate. Do I regret buying my car here? Yes. Do I regret not doing research on top of research? Yes. Do I regret not asking more questions? Yes. Do I regret not walking away after the first couple offers? Yes. Do I regret having John O as our sales consultant, no. read more

These people suck. They are rude and they are idiots. They tried to rush me into a deal before I even drove the car. Oh go ahead and we'll fill out the paperwork so we can save some time. Save whose time yours b/c your wasting my time right now. They wouldn't give me a straight answer on a price. When they finally did they wanted me to pay MSRP. I'm like are you nuts? It's not happening. I just said forget it and walked out. When we were at our car I guess it was the General manager came out and tried to get us to come back in but I told him to also forget it. Don't go near these people. Then they just called me about a half hour ago. Oh we wondered why you didn't purchase a vehicle from us. Guess why? Just read it online and so will everyone else. I'm sorry just one more word. Scumbags. read more

This is where I purchased my first BRAND NEW CAR... so obviously I have some sort of connection to this place. BUT....WHEN IT COME TO SERVICE and scheduling a appointment..this place blows....and I mean BLOWS.... I've had my car since Feb 2014....and its been one year with my beauty....EVERY time i schedule a appointment...I honestly spend the whole day here. Today I scheduled a appointment for 10:30am....its currently 1:15pm...all i asked for was an oil change....smh....no there is a plus about this long of a wait. If you have school work to do...please believe you can get your WHOLE damn project done here in one day due to the wait....they need to do better about this. read more

I will never recommend this dealer ... although negotiations weren't as expected but I survived. The part that turned me off was the Extended Warranty two different stories on this process. Thus a low rating. read more

Updating this review as I was helping my sister shop for a car this year as well. Fortunately, I remembered the strong arm tactics they pulled here and asked them for an OTD price before going in. Of course knowing their own inability to give a good price, they refused to give an OTD price even when given the VIN of a car they had in their inventory. I dealt with Don and Angela over text/email. Oh man, it seemed like every time I asked for an OTD the response was just about how great their prices were.... I almost like it was cut and pasted. Here is some of the wonderful/creative responses I got when asking for an OTD price: "We have the lowest eprices in town. If you have a written quote then bring it in. We will be better." FYI... (they don't honor these because I did bring them a quote in writing last year... they couldn't even come close) "We have a best price guarantee + priorities for life for free. It's a win/win. You can't lose." Read Kim T.'s review as well and you can see the only thing you'll accomplish by going here is getting strong armed into losing a lot of money and just an overall feeling of being bullied. read more

Saw several brand new 2015 Altimas on their website for $15,900. I sent a request for more information and received a call this morning. Although that is the price stated on their website, that price is only good if you use Nissan financing and are in the military. The price for all others that I was quoted was about $2,000 more. Be sure to ask what the real price is before committing. read more

Nissan of Chantilly seems to pride themselves in providing the worst customer service. I recently brought in my car because it intermittently would not start. My customer service agent, Cheeky, told me to bring my car in at 1PM so I left work and showed up at 1... problem was he did not create an appointment in Nissan's system so no one knew why I was there. Where was Cheeky? I was told he left for lunch at 1PM. Strike one. There were no loaner vehicles available so I had to get someone to pick me up. At 4:30 Cheeky told me they couldn't find the problem and needed to keep the vehicle overnight. He told me he'd call later that evening to let me know the status of getting a loaner car - no such call occurred. Strike two. The next morning came and went and I hasn't heard anything from Cheeky so I called to ask for a status update. He said he'd call back in 5 minutes, but after waiting over an hour (strike three), I decided to call customer service and report my concerns to a manager. The manager, Eric, talked over me as I explained my situation/frustration and told me Cheeky would call back shortly. Cheeky called 15 min later (hurrah!) to tell me the technicians had been working to recreate the problem all morning with no success. OK, it happens, so I asked him what the plan was - get my car back later? Give me a loaner so I could go to work? He then explained that before he could give me an answer, he'd need to speak to the technician working on my car since he hadn't been in contact with him recently. You might wonder, then how was he able to give me that status update if he hasn't connected with the technician? I wondered the same thing... Thirty minutes later Cheeky calls me back to tell me the technician found the problem! Curious considering he just sold me a big song and dance about working on recreating the problem with no success all morning! I called him out on it, informed him I wouldn't pay more than an hour's worth of labor, and would pick my car up ASAP. Oh, and when I picked my car up, someone (could have been Cheeky, a technician, who knows!) had left their used water bottle inside my car. Disgusting! Save yourself the time, hassle, and unprofessionalism and take your car to a dealership that cares. Nissan of Chantilly and their employees do not. read more

"Misrepresentation of Wear and Tear Expenses" I do not appreciate your lack of acknowledgement that there was a misrepresentation of the damages on my vehicle in you last response. Yes, I knew that there could be potential damages to my vehicle but the representatives should have never given me verbal assurance that "everything is okay", "I have seen cars with way worse damage", "you won't have any major expenses for your wear and tear", "we just looked at your car, and everything is alright". Let me be very clear, I appreciate your follow up responses over the last week, but I do not appreciate your final response that does not acknowledge my claim of misrepresentation. Also, you should never respond to a customer's inquiry with all of the letters in bold font, it leaves a negative impression. I know you have a job to do, and you have colleagues to support but your response was disrespectful and lacking courtesy. It is not about the money for me. read more

DO NOT BUY A CAR HERE OR GET IT SERVICED HERE!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND DO NOT DESERVE 1 STAR! COMPLAINTS ON BBB AND NISSAN REGIONAL! Our car has been in the shop EVERY TWO weeks with the SAME PROBLEM. The car has left us stranded and we have waited over a day for someone from the dealerships to respond if ever. They do not return calls and rush through repairs. HOW MANY TIMES DOES A BATTERY NEED TO BE REPLACED BEFORE THEY GET A CLUE SOMETHING IS WRONG WITH THE CAR! We are scared to drive the car for fear we won't be able to start it. The extended service contract is a joke! They can't find us in their system! When we bought the car here they said we had to take e nav system out as the price was too close for us to make deal. It took them 4 days to take care of that and the car was not ready when we went to pick it up for delivery. That left a really bad taste now we can't get our car serviced properly. This time it took them three days to respond to the fact our car was a dead piece of metal sitting on the side of the road. THREE DAYS! They finally showed up hours late to bring us a stripped down Versa to drive and took the maxima. We are going on our fourth battery since the end of January 2013! The car has litterally been dead as a door nail every two weeks. My husband is livid! It is good thing he is not traveling for work every week anymore or this could have been even worse! This weekend we were basically told well it is Easter weekend and we can't help you until next week. It almost ruined our Easter plans with family too, thanks! IF YOU WANT A DEALERSHIP WHO DOES NOT CARE ABOUT CUSTOMER SERVICE HAVE FUN SHOPPING HERE AND GETTING YOUR CAR SERVICED! read more

The salesman couldn't agree with his boss on the price to sell. The final negotiation was done by a bully who wanted to add another $1,000 on the car, plus additional push for service deal. We were held up for about 3 hours and the back and forth among the salesman, supervisor and sales manager was old tactics, inefficient and totally unnecessary in this day of age. The trunk accessories that the salesman promised to order and install never been received. When I called the second time, he said it's being sent via FedEx. Never came. Third and Fourth phone call was never returned. They never had the intention to order it in the first place. Just a bunch of liars. Regretted buying from them. I was just desperate because my husband wrecked my car. Will never buy from them again. read more

Even shadier than a typical dealership. Deceptive web listings, deceptive invoice, and deceptive negotiating, deceptive everything. I felt like I was haggling for counterfeit goods at a shady bazaar. Was told I was trying to fight just because I was calmly inquiring about their lies. They used Circular and nonsensical logic and emotional ranting to answer all my questions. Manager named Allen was especially unpleasant. Buy your car somewhere else. read more

Always great service. Service rep explains all work performed and my vehicle is always ready when promised.

This place was close to our home so we took it in to get some minor work done for the interior and oil change. When we got our car back, we immediately notice a deep scratch on the part where you change the radio station and the volume. The scratch was about 2 inches long there were also minor scratches inside the car that was never there. We immediately contacted the manager and she told us to come back to get it checked out. When we came back, we spoke to the service manager Chris Ellison. He treated us like he were scums, no customer service, no respect, questioned OUR dignity. The car that we brought in was a GTR. Chris also stated that it was not constitutional for him to fix it. The mechanics are responsible for the damages and they need to own up to it. This Nissan Chantilly place is NOT TRUST WORTHY. read more

STAY AWAY AT ALL COSTS! I tried to buy a car from this place and they have extremely shady (even for car salesmen) salesmen who are aggressive, rude, and deceptive. I called about a car listed on the website with a listed price of $23,995 and asked how much it would come to with taxes, dealer fees, etc. and came out to almost $27,000!!! Excluding the taxes in Virginia for purchasing the car, that's about $2500 in bogus dealer fees. Not to mention he was rude and pushy (he kept trying to get me to commit to coming in to the dealership). This is the stereotypical crooked car dealership that you see in the movies who try their best to rip off consumers who are not car savvy. read more

I purchased a car last weekend and didn't want to feel rushed or like someone was wheeling and dealing. Did my research in advance and found that Nissan Chantilly had the vehicle I wanted. The staff, Paul Walsh and Kathleen Brown (Finance Director) made my experience seamless, easy and no fuss. I recommend this dealership and trust me, I had my fears about going to just any dealership. read more

the whole team is excellent, ronald was my car purchase advisor and his hospitality was exceptional, general manager Sam is an excellent leader and he helped me find an excellent opportunity. if you want a good deal and a good price, go to Nissan chantilly. read more

We have bought several vehicles over the past 10 years from Abdel at Priority Nissan. He will work for YOU, gain your trust, and do everything that you would ever want a car sales person to do. From the first inquiry or introduction all the way to vehicle delivery and afterwards, he is the BEST at what he does. Our latest vehicle purchase involved our daughter and I had complete confidence that he would treat her like we would all want our kids (young adults) to be treated. Abdel is a true professional!!! Work with him and you will certainly be satisfied. read more

My wife purchased two used "certified" cars from this dealership, a Rouge for my kids and a MuRano for her. I took the Rouge to my mechanic because of squealing sound every time The brakes were used. When my mechanic saw the condition of the brakes, he questioned what part of the country we purchased the car in. He said he wouldn't fix the car because the only way he could, it would cost over $1600. So, thinking the dealer would easily fix this because we went through the Certified Program, I didn't have it fixed. We tried to have them fix this since October '15. My wife tried to take care of this and received no support at all. She called Nissan, and to her surprise, Nissan doesn't show this vehicle in the Certified Nissan Program. We have the paperwork that states it is in the program, even the checklist of the inspection. Again, my wife bought two cars, spent over $40k in one day, and was fraudulently dealt with. We sent a letter to the GM Steve Sarecky an email on December 15th which I've cut and pasted below: Hi Steve. Following up on our discussion regarding my 2011 Nissan Rouge that was purchased from Nissan Chantilly, I would like the dealership to take the car back and provide us with a new CPO Nissan for the cost we purchased this car for, which was $17,693. Prior to finalizing the deal, I would like to have our mechanic conduct a thorough inspection of the vehicle. The basis for this request is as follows: 1) Nissan Corporation has no record of this vehicle being in the Certified Pre-Owned program. We only bought this vehicle because it was in the Pre-Owned program. This is what Nissan advertises on their website regarding this program: BUY SMART, OWN CONFIDENCE Only Nissans that meet our high standards qualify for Certified Pre-Owned status. They must be less than six years old from the original in-service date, with less than 80,000 miles on the odometer. Plus, they must have a clean, non-branded title and, most important, pass a comprehensive 167 points Certified Pre-Owned inspection. - See more at: http://cpo.nissanusa.com/about-certified?dcp=ppn.62631566.&dcc=0.239798339&gclid=Cj0KEQiAv5-zBRCAzfWGu-2jo70BEiQAj_F8oA0loZNVu549dAQ2nMr4biK1nvQkifmJqladcUwb3NIaAqGL8P8HAQ#sthash.ebCYMMf1.dpuf 2) The condition of the dust boots and slide pins are not that of one that would be from 1 1/2 years of general use. This vehicle was purchased for teenagers to use. Again, the pictures of this vehicle are not something that would occur with 1 1/2 years (11,200 of driving). Bottom line, I purchased two vehicles that day, both from Nissan Chantilly Certified Pre-Owned inventory. I understand you purchased the dealership and changed the name, however, its the same dealership of record. I have zero confidence right now that either car were in the program, as my Murano has had a cabin motor fail ($500 repair) and the dashboard display lighting failing (advised by your service technicians that this is over $1000 repair). I bought these vehicles because of Nissans Certified Pre-Owned program. To say I'm not satisfied is an understatement, and again, I would like someone from either your dealership, your regional management team or Nissan corporate can explain how I bought a car sold as a Certified Pre-Owned vehicle that Nissan corporate has no record of. If you or Nissan take the car back for what I bought it for, I'll forget about this mistake by Nissan or the dealerships part. Although I don't want to take this route, I do want you to be aware that I have a dear friend who is a lawyer in the State's Attorney Generals office. The State's Attorney Generals office advises that "The attorney general enforces state and federal consumer protection laws, keeping Virginians safe from things like identity theft, consumer fraud and telemarketing scams, and enforces antitrust laws that protect businesses and consumers from behavior that defeats healthy competition." Right now, I believe I have a strong case for consumer fraud. Steve, I hope that we can resolve this issue within the week so we can both enjoy the holidays. Thank you. You would think Steve would be concerned about this and at least respond with an email or phone call. He did neither. My wife finally (between her work, Christmas and getting kids back to college, we didn't have the energy to try to get this resolved) called and spoke to him last week, and he actually advised her that this car isn't in the Certified Program. You just can't make this up. Now that we have, focus is on getting this corrected. Nissan Corporation is actually following up on this, and I'm going to find out what the State of Virginia thinks about this situation. I hope people read this and think twice before giving this dealership any of their time, trust and most importantly, money. The other car, and I need to have Nissan verify that it's in the Certified Program, has been reliable, except for light mentioned in the letter. Bottom line...STAY AWAY read more

I have purchased Nissan Versa 2016. John O was my sales person, He is a knowledgable , understood my requirement very well shown me all the possible options which fits my criteria. He provided all information & shown features of the car while test drive. The staff (sales & finance) are friendly and helped through the complete process read more

Had a great experience buying a new vehicle. When you show up ask for Donald Pargoff. This guy went above and beyond to answer all of our questions and wasn't pushy in the least. He definitely made this purchase a pleasant experience. Everybody go see Don for your next purchase!! read more

Don't ever buy a vehicle or get your car serviced here. I have been trying for 6 months to get my windshield replaced which was reported to the dealership the day I went to pick up the car. They kept telling me their glass guy wasn't there when I tried to schedule an appt. and when I asked when should I bring it in they said he was on vacation for 3 weeks. After 3 weeks I called again, and they told me he was fired and they didn't have a glass tech at the time and I should just call my insurance company. I bought the car in April, with 34k miles and it was a certified pre-owned. 2 months later I had to have all the brakes and rotors replaced (after 4000 miles). While I was told that all of them had been replaced I found out today that they never replaced the front brakes. I took the car in for an inspection, routine maintenance today and after only 16,000 miles I was told that I needed to: Replace the front brakes (that they never did) for 635.00 Replace the drive belts 235.00 Replace the rear tires 350.00 Alignment for rear tires 110.00 Flush all fluids at 150.00 For a grand total of 1480 on a car that only has 50k on it, but was certified and promised to me, new tires, new belts, etc... only 16k ago. The service staff is rude, the management staff is rude and non-responsive. I will never return to this dealership or any dealership associated with this one. Save yourself the time, the money, and the frustration and go elsewhere, at any cost. read more

I wish I would have caught this gentlemans name... but I needed a state inspection on my car, and it was like he was already irritated on how busy his morning was. Gave me a quick rude answer and proceeded to giving me a ridiculous wait time. Felt like he was purposely trying to turn me away. read more

My wife and I test drove a car here while shopping around for a new car. When we were walking up to the show room David Cox greeted us and showed us the car we were looking for. At the time we had plans to visit other dealerships for test drives and to compare prices but after the test drive I told my wife, I really hope we can buy a car from David! Thankfully, Priority Nissan Chantilly and especially David won our business with the best deal and best customer service. If you are shopping for different options, I suggest you go visit David he is honest and very knowledgeable about the Nissan brand and it's competition and will make your shopping experience great! read more

Looking back at purchasing our new vehicle from them, I have to call myself a fool! It was a big mistake to buy a car in the evening in artificial light, for our new ride has a severe cosmetic flaw which was somewhat hard for me to evaluate under the light of their lot. The salesperson Abdel Bouydra was, in hindsight, only successful with his pushy strategy due to the fact that I went there tired and exhausted, he so took advantage of that. The navigation of the new vehicle was not functioning for more than a week due to a missing chip, and he had the audacity to make us believe that getting us a second key was helluva favor. Our purchase was nowhere near a good deal; the unsightly body damage will for the lifetime of the vehicle be a reminder to not go back to PRIORITY in Chantily or any other location. read more

I bought my car here and brought it in for a problem I had a year afterwards. The service department is terrible. They've had the car for two weeks and haven't had the common OR professional courtesy to give me regular updates on the status of the repairs. I've had to call several times and make a visit to try and get any word out of the guys. Problems happen with cars, I understand that. A 370z, or any other car, is a big investment and customers should be kept in the loop as to the status of their vehicles. I wouldn't bring my car back to Chantilly to have them change a wiper blade. read more

This review is about the service department. I decided to try this Nissan location after experiencing sub par customer service from another site. I scheduled an appt and when I went in, was greeted right away by Matt. He was extremely nice, laid back, and very easy to work with. In the process of checking over my car, they washed it, and did some minor items for free. The small extra things that seem to be lost on companies nowadays, but that go a long way. I scheduled updates to the car...and on the day of service, not only were they fast, they provided a loaner, and came in on target. Even removed a two inch nail from the tire and fixed it up without question. I would highly recommend them and will definitely use them for servicing of my car. read more