I used Priority for what began as a clogged toilet and ended up as a full replacement of 110 feet of sewer line. They were highly recommended to me by a friend and since it all happened very quickly and in the middle of covid19, I didn't have a lot of time to shop around or get additional quotes. However, I couldn't have been happier with Priority. From the very first visit to my home they were prompt, responsive, explained everything thoroughly and to my full satisfaction (even with my 1,000+ questions) and made me feel comfortable and confident with them through the whole process. There were a few bumps in the road with how they executed the plan due to the location of my old pipes, but Keith kept me up to date and informed, even over the weekend when I had additional concerns. Day of the "big dig" they had a huge team in my yard and executed a massive project until nearly 8 pm, and left my yard and patio perfect at the end of the day. I've worked with many contractors on my old home, and Priority is one of the very best! read more

A Most Unimpressive Display of Professionalism I had the distinct misfortune of scheduling an appointment with Priority Plumbing and Heating, a company that--despite its name--clearly does not prioritize its customers. My appointment was set for the oh-so-convenient window of 11:00 AM to 1:00 PM. I naively assumed that a business advertising itself as reliable would at least attempt to honor such a commitment. How foolish of me. Not only did they fail to show up, but they also lacked the basic courtesy of a phone call, leaving me to waste an entire precious day off work waiting for a service that never arrived. No updates, no apologies--just radio silence. It seems that professionalism and customer service are as foreign to this company as punctuality. If you enjoy being treated as an afterthought while your time is utterly disregarded, then by all means, book with Priority Plumbing and Heating. Otherwise, I'd strongly advise taking your business elsewhere--to a company that actually values its customers. read more

New Colorado Springs Location Michael T. was truly a blessing! It is so rare to find someone who truly cares, takes there time and is honest anymore. He came out on a Saturday, diagnosed the leak under our kitchen sink that had caused mold and water damage to our furnished basement in 20 minutes. He explained everything in easy to understand details. Michael also took the time to figure out why our dishwasher that we had just bought brand new wasn't working (the plug was cut off so there was no power). Once he completed that he went even further above and beyond correcting the installation issue with our refrigerator ice machine and now we have ice for the first time ever! He did all of this plus submitted pictures and a written report to our State Farm Insurance Adjuster in under an hour and at a more than fair price! Thank you so much Michael we will never work with anyone else again read more

Having plumbing problems is never fun! But, having a patient, knowledgeable, congenial plumber helps ease the frustration. I was fortunate enough today to have just that person dispatched from Priority Drain and Sewer. "Sammy", plumber extraordinaire, came to address a leaking pipe in my kitchen. He showed up on time, remained pleasant dealing with a challenging job and took the needed time to complete the task. I had numerous questions and asked for several clarifications. Sammy was happy to explain to my satisfaction the job being done. He was very professional and last, but not least, he didn't try to gouge me! I have used Priority Drain and Sewer for other jobs as well. They hand pick the best of the best as employees. THANK YOU, Sammy! read more

Priority was assisting a neighbor with her problem. Since we had not had our sewer line checked for several years, I asked Keith if they would have time to take a look at our line, expecting to schedule a future appointment. Since Matt was already in our neighborhood, and he had the necessary equipment, he made the time to come to our home and cleared the line as well as took the camera to it and provided us a flash drive. Throughout the entire process Matt was extremely helpful and courteous. He was very knowledgeable and made the whole process so simple. Should we experience any future issues, we will most certainly call upon Priority and, hopefully, Matt will be available. We highly recommend Matt and Priority. read more

I contacted Priority Drain And Sewer for a second opinion after a competing company gave me an outrageous estimate for a sewer line repair. Priority sent out Ian to check out my problem and indeed he confirmed that the sewer line did need replacing, however, at half the price,we decided to go with Priority and are very happy with the repairs made, their 4-man excavation crew and Ian were very professional and had the job completed in one day with minimal disruption. I can't say enough about how Ian kept us informed at every step of the operation, he is, in my opinion, an outstanding representative for Priority Drain and Sewer. read more

The service from this company is amazing! Spoke with Keith for a quote and out of all the other plumbing companies he was up front and the pricing was reasonable for the service I needed. There are not any hidden costs or any additional fees (like most the other companies) Evan the service technician who came and helped me was polite and knows his stuff! Overall I was impressed and satisfied that they came to my rescue and saved the day! Thank you for the outstanding work, I will definitely be using them for all my plumbing needs in the future. read more

So I thought I had a not so major clog but guess what!? These guys discovered that my pipe in the basement was completely deteriorated. James diagnosed it first and then sent in Ian. Ian located the problem in the exact spot that James thought it was. Needless to say the concrete floor needed to be jack-hammered and 20 feet of pipe had to be replaced. These guys were the best! I trusted them from the beginning and Ian did this major job by himself and I was totally impressed with his work ethic and his knowledge. Great Company! Call them! read more

I have been using this company for a few years now as our main contractor for plumbing issues in a multi-family housing environment. Fred is usually the tech that comes out and his attitude, friendly and timely service are excellent. He always responds promptly when we call on him and does great work. We are very pleased with their service and pricing as well. We look forward to doing business with them for many years to come. No job is too big or too small. Great business all around. RedPeak Properties Cottonwood Creek read more

Ben & Cason came out to install a utility sink and did an excellent job. It was difficult, messy work having to cut out concrete to access our main sewer line but everything was put back together and you wouldn't even know the work had to be done. Cason had to return a few times to solve an annoying leak from the faucet (faulty faucet & supply line) and she returned quickly and with a smile on her face until the pesky leak was finally fixed. So appreciate the excellent service from everyone! read more

When my house flooded, they were the only company available. They moved some of their workers off another job to accommodate my emergency. Their work was top notch and their customer service was even better. They were easy to reach throughout the entire process and went above and beyond to provide additional work without charging me. They went above and beyond to ensure I was satisfied and the job was done. I would strongly recommend them for any of your plumbing needs. read more

Priority Drain merits a 10-star rating. I called Priority Drain at 2:00 pm on a Saturday and was told they could send a technician who would arrive between 4:00 and 6:00 pm. Sam arrived at 5:00. He was very professional, very timely and very knowledgeable. My tenants also liked him. I can honestly recommend Priority Drain for plumbing problems. They will become my go-to-company for future plumbing issues. read more

Priority did an entire sewer line replacement for me. They started on time and finished when they said they would. There were a couple times I was late meeting their guy Sam. He was real cool about my tardiness and did his job professionally. I highly recommended Priority Drain and Sewer! They beat the competitors price because they wanted they wanted the job. Give them a call, you won't be disappointed! read more

Mat came out to inspect the sewer line on a house we had under contract and after a short but very thorough inspection, he pointed out that all of the drains needed to be snaked. He came out a few days later after we closed on the house and got us taken care of. He snaked all of the drains and then scoped the sewer line. He was on time, courteous, polite and very thorough. Thanks Matt Perry! read more

Priority Plumbing and Heating has been a lifesaver for my family on multiple occasions. Regardless of the issue, they've handled it quickly and professionally and affordably. All of the technicians/plumbers have been clean, polite, efficient and have gone above and beyond to complete whatever we have needed. Excellent customer service, reasonable prices, we will use them every time! ` read more

Just moved into a new home and water was backing up in our shower, toilet in the Master bedroom. Vaughn was out and took care of everything efficiently! He knew exactly what he was doing and reassured me that our issue was taken care of. I did not think I would have a issue with a brand new home but Vaughn was truly great. Would recommend him to anyone that needs help. read more

We had a clogged floor drain which needed cleaning so Dan from Priority Drain came within a couple of hours to work on the problem. He was very honest in his assessment, gave us a choice on how we preferred him to fix the problem and then immediately fixed it. We would highly recommend him for drain problems. Dan is also a licensed plumber. Thanks Dan!!! read more

My basement floor drain started backing up so I called Priority Drain and Sewer and they had someone out here within 3 hrs. Samuel Carr showed up early and got to work quickly. He was able to fix the problem and gave me tons of information about how to care for our pipes. He was great! Thank you Samuel for all of your help! You earned these 5 stars! read more

I needed a tech to come back after a repair was done because the toilet still wasn't working correctly. Priority Plumbing didn't hesitate in getting someone out asap. Jeremy did a thorough job in finding out what the problem was and fixed it very quickly. I would highly recommend Priority Plumbing! read more