Changing this rating to three, but I want to be very clear why. The service is great and I stand by what I wrote initially. However, I wound up cancelling the service because for the ongoing service one of two things would happen: I'd get a notice out of the blue "We are coming for the scheduled service tomorrow, that okay?." "Well, yikes...uh....no, as a matter of fact." I have a four-year-old. My house is in some ways perpetually in disarray. For an exterminator to treat it properly I must find time to clean up, move furniture from the walls, etc. And what working father with a toddler can do all that on virtually no notice...? (Maybe notify people a week or so ahead, guys, so we can be ready....) The second thing was that, when I did have trouble ("Yikes! Where are these ants coming from?!") and called to ask for a visit to ameliorate the trouble, it was always "Well, we sure are busy; we can come in a week or two...." ("Sure, Chief; no worries! Happy to have ants and roaches swarm my house for a week or two; after all, what's the rush, and, after all, they are kind of cute. I would not want to inconvenience you by actually availing myself of the service I already paid you for! How Californian of you....") This scam of course dramatically diminishes the value of the ongoing service agreement that they will come out if and when you have pressing concerns as well. So, although the INITIAL service is excellent, if one signs on for the annual contract, one gets both unexpected visits AND no help when needed in urgent scenarios: the worst of both worlds. Sadly, I of course had to cancel the service under the circumstances. If you keep a perpetually immaculate house and don't mind waiting for help in emergencies, it's fine I suppose, but they tout the contract for its value in emergencies and the convenience of regular visits, but in practice, that is not what one gets for the reasons I have laid out. In other words, they are typical of most businesses nowadays in promising you the moon but then laughing as they count your money and ignore you once the cheque clears. I just do it all myself now with an occasional visit to Ace Hardware for the chemicals I need (diatomaceous earth and pyrethrins for the win!). Unless you are too elderly, infirm, or otherwise unable to, I can only recommend you do the same, since these folks seemed about the best professionals I could find in the area.... read more

*****AWESOME COMPANY*******I recently moved into a new home and have been dealing with a lot of bugs including spiders. I have been debating whether to try and live with the black widow in my garage as a new pet or try and get rid of her on my own. After seeing a second one and doing some research on what it would take to get rid of them, I decided to call the professionals. Pro Active had all 5 star reviews including people who were also having trouble with black widows so I decided to call. Kyle not only worked around my schedule but he was able to exterminate the black widow I had been attempting to kill for months before he left that day. I started service with him immediately and have complete faith that his service will be exactly what I need to keep my home pest free. Rates are reasonable and his awesome service coupled with NO HIGH pressure sales was so refreshing. I am so happy I called and I know having Pro Active service my home will be well worth the very reasonable cost I am paying. He even went above and beyond installing a rodent box in my backyard since I live next to a field, even though I had not seen any rodent activity. Truly the service fits the company name as I felt this was very Pro Active. I don't know any other companies that would offer this type of service!!! Pro Active is the Best out there!!! read more

When we moved into our home last Fall we noticed the wasp nests. Well, we noticed one, then two then more like two dozen. Fast forward to spring when we remembered that they were there - one hot weekend and we were SWARMED by wasps who had woken up from their winter slumber. It was brutal - an all out assault. I found pro active on Nextdoor and liked that they used family friendly products in their pest removal. Enter Duane. Our knight in shining, um, spray thingy. He came out, assessed the damage (which I think was one of the worst he had ever seen) and he got started right away. He set me up with promo codes and a number of follow up visits to help keep my family safe. This was right before Easter and he suggested, knowing that I have a small litter of kiddos, that we egg hunt elsewhere while the wasps got under control. In the past few months I have found Duane to be responsive and helpful. When he says that I can call any time if there is an issue, this guy means it. Honestly, we are so incredibly happy with our service with Duane through Pro Active that we have recommended it to a number of friends and even people we don't even know. I do know that we are going to be customers for a long long time and are indebted to Duane for quickly getting our pests under control. :) read more

We had an urgent issue with ants getting into our house and contacted Proactive Pest Control on short notice. We really appreciated how accommodating they were and how quickly they were able to send Tina to our property. Tina was incredibly diligent and thorough throughout the entire service visit. She spent a significant amount of time carefully inspecting the property, spraying product, installing traps, checking for ant activity, and looking for nests in areas we never would have thought to inspect ourselves. Her attention to detail was outstanding. Most importantly, Tina located an ant nest in a remote part of our property that appeared to be the source of the problem and took care of it. She didn't stop there; she also took the time to meticulously remove cobwebs from around the exterior of the house and conducted a very thorough walk-around inspection before considering the job complete. It's rare to find someone who takes such pride in their work and refuses to rush through a service call. We were extremely impressed with Tina's professionalism, diligence, and attention to detail. Thank you to Proactive Pest Control for accommodating us on short notice and sending someone who went above and beyond. Highly recommended! read more

ProActive is just that, proactive and professional and personable! I called ProActive first thing in the morning after seeing a few small roaches in my home. I was sobbing, not really my favorite thing to see inside my home. I was given an appointment for that day, thankfully as I was ready to put the house up for sale I was so distraught! My specialist, Dru Enser, arrived right on time. He listened attentively to my problem, looked around my home in every nook and cranny and explain what I was dealing with and how to get rid of them. He began treatment 5 minutes later and was fast and efficient doing so. The following day I texted Dru a picture of a roach trapped on my tape strip and he replied within minutes! Who does that? He must have stopped what he was doing to reply! He did tell me "anytime" and he wasn't lying. He followed that with a text message 5 days later wanting an update and asking me to get in touch with him if I see anything at all so that we can tackle it ASAP. I love this man! This company and everyone I have spoken with have been phenomenal! CALL THEM! They rock and Dru is amazing! read more

We keep our home clean, but for some reason started having little spiders and what I was taught are called house centipedes crawling here and there. In talking with a friend, my wife and I decided we should hire a pest control service and had Pro Active Pest Control recommended to us. Scheduling an appointment was easy. We had someone at our home as soon as was convenient for us. During scheduling all of our questions were answered and I was well pleased with the personalized care and customer service. The technician came at the scheduled time and was thorough in his work treating both my home's interior and exterior - I didn't anticipate this. He was kind and answered all of our additional questions. The treatment did not leave any chemical smell behind at all which I was initially hesitant about, but can assure you that you won't notice your home was treated - other than the missing bugs. It has been several days since our treatment and I have yet to see a single bug in our home. Like my friend did for me, let me recommend Pro Active Pest Control to you. They won't let you down. read more

I can't say enough good things about Pro Active Pest Control. From the moment we signed up, the experience felt professional and personal. They even sent a welcome packet thanking us for choosing them, which was a really nice touch. The team showed up on time, was friendly and knowledgeable, and took the time to walk me through exactly what they were treating and why. They handle everything from general pest prevention to specialty services like termite, rodent, bed bug, and bird control, so it's great knowing one company has us covered no matter what pops up. I also appreciated the bundle discount 20% off specialty service when you have an annual plan, I already know how I'll use that in the future and appreciate they aren't nickel and diming me. If you're looking for a pest control company that's responsive, thorough, and easy to work with, give Pro Active a call. Highly recommend! and thank you Jeff for getting me all set up! read more

The people at Pro Active Pest Control were wonderful in detailing out a free report along with photos on rodents' presence in my condo's attic ~ a communal attic it turns out. lncluded in the report along with photos are the exterior access points of the rodents' access related to my condo. I was able to submit this report to my HOA who responded immediately. However, the HOA has decided to use their own contractor, so there is no benefit to this company, other than me to sing their praises in hopes others will hire them. Garrett, who I spoke with first o the phone regarding this issue was so friendly and helpful. The gentleman who came out, Same Thao, was obviously very knowledgeable and he and his cohort were very pleasant to have around. These days, where prices for services are often similar, kindness, friendliness, helpfulness, and quality service are key. This company seems to have figured all of this out! read more

Just had the first service done. Very flexible hours and very timely service. Trust me, I'm not easy to catch at home. He changed and followed up time of visit for me without any trouble at all. Been trying for years to rid myself of ants and the random rodents that have terrorized my house, lawn, and garden. Kyle came out explained what the service entailed and the cost very clearly. Got the feeling there would be no surprise charges down the road which is a huge plus. Kyle has no problem getting his hands dirty and left me with a few helpful tips to avoid pest problems in the future. All in I think its going to be a smooth uneventful relationship. Which when it comes to pest control is exactly what I think you would want. Left me with a good ol fashioned handshake guarantee and in writing that he would come back if any pest problems occurred during the length of the service contract. Highly recommend. read more

The other day I woke up and put my pants on. I started my coffee machine and looked in the mirror deep in my own eyes and said "I need to do something about these bugs". So I pulled out my pocket computer and looked up some bug murder companies. And little did I know I'd get one of the best dudes ever in the game... You know I read some posts on here and Its obvious that proactive pest control is a super dope company. But it's the workers that make a company and Danny is the best at his craft. He's polite and professional and goes above and beyond to fulfill all your bug murder needs. He's also extremely good looking, as my wife says. But I ain't about that life so I'll take her word for it. Anyway just some appreciation for the dude that straight murders the bugs trying to break into my home at night and makes my wife feel good in a way I can't. Don't go changing Danny you are as real as they come. read more

I was a client with Proactive for 8+ years and ended up switching to a different company due to what I thought was better pricing. I was only with this other company for a month, that is how long it took to realize they were absolutely NOT right for me! They would schedule and reschedule appointments all the time and then fail to show up for any of them without even notifying me. They even had an appointment for me on a Saturday, so I cleared my schedule and stayed home and waited for them alllll day long and nobody ever showed up. That was when I decided that I really dropped the ball by switching to this awful other company. We ended up calling Nichole and she had us on her schedule the very next day!! We highly recommend her! She is incredibly kind and personable and she made us feel very well taken care of. So glad we switched back to Proactive! read more

We had a major ant problem and I left a voicemail for a quote, after hours. I was immediately contacted with a fair quote and got an appointment right away. Andy is our service technician, and he is friendly and extremely knowledgeable; I was concerned about the toxicity of the solution, with having a small dog and two kids, but he explained everything perfectly!!! His motto is, "I treated your home better than my own." He means it!!!! He checked back, several times, and returned for a follow up visit to make sure the ants didn't lay more eggs. By the way, after he left, there was a dead black widow in the corner of my porch, so I was glad the solution kills spiders too. Our ant problem is solved and I couldn't be happier, I recommend this company for any pest problems!!! I'm happy to support local businesses and local service techs! read more

Pro Active was quick to answer my call when I booked, was flexible with their schedule to get out to do the work as quickly as they possibly could, and showed up exactly when they said they would. Jacob and Tyler came out and provided excellent service, they listened to me describe the problem and after a short walk around my house were quickly able to diagnose my problem. They gave me my options and I felt like they were interested in solving my problems and not just roping me into a service plan. I am really happy with the friendly and professional service that Jacob and Tyler provided. I am not looking forward to needing them in the future but I will not hesitate to call them to help me with anything that comes up. Every part of my experience with Pro Active was positive, I'm glad to see businesses that do it right. read more

We have been using Pro Active Pest Control for our home, and I can't say enough good things about our technician, Nichole. She is truly outstanding! Nichole is always professional, friendly, and goes above and beyond to make sure our house is protected. She communicates clearly about the services she's providing, answers all of our questions with patience, and always arrives right on time. What really sets Nichole apart is her attention to detail--she's incredibly thorough in her work and never cuts corners. We've noticed a huge improvement since she started servicing our property. It's clear she genuinely cares about her customers and takes pride in her work. We feel so much more comfortable in our home knowing Nichole is taking care of us. Highly recommend both Nichole and Pro Active Pest Control! read more

My wife and I had a flea infestation in our very clean house. I blame it on the cat but it's not his fault, I was 2 weeks late in applying his flea medication and it's that time of year. My old pest company was no longer in business so on the basis of Yelp reviews I called Pro Active. It was a good choice. Andy the technician was professional and knowledgeable. He was able to treat our house the next day. The problem was assessed and treated with safe (except for the bugs) insecticides both inside and out. He also cleaned out some unnoticed hornet nests under our rafters. It took a few days, but as promised, the fleas soon disappeared and after some (lots) of vacuuming and laundering our house is our own again. Thanks! Andy and Thanks! Pro Active, count us as completely satisfied customers. read more

This company provides great pest control service and fast too. They responded to my call and came to our home the next day to take care of our pest and insect problem. We appreciated the help we received from the office manager Pam. She was professional and made us feel important and part of the ProActive family. Andy our service guy was the best. He gave an explanation of what he was going to do and how the treatment would ged rid of the problem today and keep us free from any pests going forward. Andy was very professional and gave us confidence that he would make sure we lived in a comfortable environment free from ants and spiders. Thank you Andy, Pam and Kyle for helping us solve our Pest Control problem and for your personal and fast attention to our needs. We love ProActive Pest Control. read more

I've just had my first treatment (they sprayed outside, cleaned out spiderwebs and wasp nests). So I can't quite attest to efficacy yet, but I have to say that everyone at Pro Active Pest Control has been great so far! Very easy to set up an appointment--very quick response time from the owner, Kyle, via Yelp. The Tech, Andy, was great! He was prompt, courteous, and very knowledgeable. He did a thorough job spraying and took the time to answer all my questions. Online portal for billing is very convenient, as well. Just wanted to add that it's been a couple weeks now since the first treatment, and I'm very happy with the results so far! The number of bugs inside and outside has dramatically decreased! I'll still see an occasional bug, but not like it was before the treatment. :-) read more

After a horrible experience with a pest control company through our home warranty, we finally called Andy Stout for help. He was incredibly helpful, very professional, and worked with us on giving us the best deal. Plus he was already working with our neighbors and we knew we could trust him. The first time he came around we could already see a huge difference in how well he and his company perform compared to others. Our only regret is not calling him earlier! We feel so relieved now! Highly recommend them. The prices are very competitive, which is awesome! But having the peace of mind of working with someone who actually listens and does what we ask them to do is priceless! Now we no longer have to worry about dealing with unprofessional pest control companies. Thanks Andy! :) read more