This review concerns ONLY the service dept. was quoted a price of 74.00 to install two brand NEW TIRES WHICH I PURCHASED FROM THIS STORE. upon dropping tires off was quoted 37 each for mounting and balancing. i signed the work order and left. upon picking up the tires the next day the bill was was over 90 dollars. so tax was $6.30, tire disposal additional money ( i told them i would keep the old tires at time of write up) and then a thing called shop supplies. why i was quoted 37 bucks each ( i took the wheels off myself) and not quoted with tax and all the B.S fees to begin with does not sit well with me. to be clear i just want an honest price quote and i would have been okay. the attendant behind the counter simply stated that EVERYONE pays the shop fee. i returned comment that im not everyone since were talking about overpriced tire install anyways. the attendant didnt budge after i asked him if the 5 buck shop charge was worth losing my business over....again he didnt budge one inch. these jokers dont realize that my wife and i have 13 bikes in our collection and i shouldnt have to play that card as i just want to be treated fairly and not gouged for simple routine maintenance. THE ARROGANCE OF THIS SERVICE DEPARTMENT MAY BE COSTING THEM BUSINESS...most certainly mine. ( keep the 5 bucks, i guess you need it more than me) read more

Liked the sales department. Love the finance department. But the service department I am very disappointed in. Took my bike in for its "first checkup". 1. They charged me charged me 84 dollars more than they quoted. 2. They did nothing more than a glorified $286 oil change. 3. They didn't even test drove or test start it afterwards. I know this because when I rode it around front the oil light came on. So I immediately took it back. They said they would look at it. I was told it wad just air in the line. Then I overheard the front desk gut ask if it was test drove and the mechanic answer "no". 4. When I got it home I noticed big greasy hands prints all over the case. Highly unprofessional! A month later I called them complaining of loud valve chatter. The paperwork I have states that it shouldn't need a valve adjustment until 16000 miles. The bike barely has 3000. I was told that is maintenance and isn't covered be the warranty. 1. If I bought a brand new car and it needed a valve adjustment I believe that would be covered be the warranty. 2. If it needs a adjustment that soon wouldn't you think there might be a problem? 3. I asked how much it would cost and the guy said he didn't know. And told me he would "ask the guys who do that" and call me back. It's been three days and I still haven't received a call back. I love there product, sales department and finance department. But i am severally disappointed in their service department! Mike Greenough read more

They have a big selection of motorcycles and ATV's. They have some jetski"s which is what I purchased. The sales staff was friendly. I think I got an ok deal but I know I got screwed somehow. Its just how it works. The service and parts department seem friendly and helpful. I know its towards the end of the season but watercraft accessories are very limited. They only get three stars because no vehicle dealer is trustworthy enough to get higher. read more

Although they have a great bike assortment I have only used their store for parts and accessories. The staff has always been friendly welcoming and they are very knowledgeable. Typically their prices are slightly higher to what you find on the Internet , but the convenience and their expertise is well worth it, especially when it comes to purchasing riding gears and making sure that everything fits right. They do a lot of special orders and the turn around is fast. The store is always clean and inviting. read more

Don't plan on their service department finishing your tire change on schedule. Base on my experience, You should tack on an extra hour or two as their actual competition time. read more

ProCaliber is the place to go for parts and accessories. They have a killer selection of after market parts, riding gear, and their parts guys and girls know their stuff when it comes to getting the right part for whatever bike application is needed. I have seven bikes and multiple brands and have never had to return a part. Very satisfied customer here and will keep ProCal as my #1 bike shop! They also have some cool events too. read more

Called the service dept. today to ask about bringing in a 2003 waverunner, was told sorry bud, we only work on 2004 and newer. While I understand them wanting to draw the line somewhere, and they've apparently decided on 10 years, the problem is there is no difference between my 2003 and a 2004, or a 2005 for that matter. An example of policy overriding common sense. And lack of that in a service dept. is concerning. No worries I've found someone else to do the work. read more

If your not expecting quick in and out on repairs this is the shop for you. They do complete the task asked for so for that I give them two stars. Just wish they had better turnaround in the shop. I have had four vehicles through there over the years and the results have been the same. read more

If we could give less than one star we would. My husband and I just left their showroom after walking around for over 20 minutes with not one person asking to help us or asking if anyone was already helping us even though there were many employees milling around. Never seen such poor customer service. We are in the market for 2 new motorcycles but won't be buying them there. How do these places stay in business with service like this? read more

I can understand why pro caliber has such a great reputation. My Can Am was towed in due to a rear end collision. The service dept was wonderful to work with. There was a bit of an issue when I went to pick it up. They acknowledged that they had made a mistake. The mistake was taken care of quickly, thanks to Ben. This place really lived up to it's reputation. Thank you all read more

I have a 2000 Kawasaki Drifter and it needed a new clutch. Zac Houston and the service tech were really helpful. They called me yesterday saying they had the parts in. I asked if they could possibly get it done by noon today, they called around 10:30 saying my bike was ready. I took it out for a nice test drive, like a new bike. Really happy with the service and the follow up status phone calls. I will be bringing both of my bikes to them in the future. Jeff Hill read more

DO NOT BUY FROM HERE! I made the mistake of buying a brand new 2017 Sea Doo Spark from here. After I made the purchase they made me wait around for 3 hours and told me I wasn't able to leave until they got it ready. They also told me that they were filling up my gas tank. Stupid me believed them and took the jetski out later that day only to find out the gas tank was completely empty! After riding the Jetski for the summer a lot of parts ended up going out (not pro calibers fault) and so I took the Jetski in since it had a 1 year warranty. Pro Caliber charged me $100 for an inspection to tell me nothing was covered under warranty.... I went in very frustrated to pick up my jetski because I was not going to pay over $1000 in repairs for something covered under warranty. When I went in to pick it up, the front counter guy couldn't find it and asked me to wait until the manager "got off lunch." I can't believe the unprofessional-ism and lack of service this place gives! Half the time they don't even answer the phone because they're "Too busy". OH YEAH, also don't ever tell them you rode your water craft in the Columbia River because they will automatically tell you that that's the reason for the damages. Save your time and go down to SK motorsports. They have helped me numerous times on my purchase and even offered to help me get the warranty transferred over to them. NO THANK YOU PRO CALIBER I WILL NEVER RETURN TO YOU!!! read more

Had excellent professional service here! They really explained a lot of what I needed and wanted in a bike.

We could not be any more GREATFUL! My fiance was down at Portland International Raceway for the last round of the season. Our family traveled 5 hours to have the clutch go out first race of the day. Having issues ourself finding a clutch locally we didn't have a backup for the weekend. Not ready to give up just yet we called Pro Caliber in Vancouver. Oz had coordinated what seemed the impossible. Norm went above and beyond and drove there and back from the Vancouver location. So we zipped on over and we sat and chatted with Oz and checked out the inventory till Norm showed up. These guys went above and beyond to save our weekend..our season, maybe even our class championship. Again thank you Oz and Norm! read more

Our bikes are receiving service. The service is slow, but netting results

I bought a 2015 Indian Chieftain from Pro Caliber Indian. The experience was great start to finish. No hassles and they took my other bike in on trade. Was able to try out the bikes before having to make the difficult decision of which color! At least visit the new showroom. It's comfortable and has all the right Indian nostalgia. read more

I came in with questions about quads and dirt bikes. Kendall was very professional and knowledgeable. He helped me make my decision on type and size I needed. read more

Quick, easy, and painless. The entire purchase process took virtually no time at all and I was riding off on my new bike. Very friendly and easy to deal with.....and the selection is massive. If you live in western wa, and want to buy a bike, this is the place to go. read more

WORST EXPERIENCE EVER!!! SHOULD BE CALLED LOW CALIBER Went to pro caliber and saw there sign "cheapest tires in town" I was in the market for the shinko 505 cheater tire. I found them but not from a parts associate but from a stock boy. They aren't the cheapest but other shops didn't have my size so I chalked it up to convenience. I paid for the tires and asked if they had time to mount them. (They're dirt bike tires not rocket science) They said "yeah bring down the rims and we we will get it done.)I dropped off my rims and confirmed that they would be able to get it done by close. I was assured that they would and then the service manager kicked my tires to the side. This should have been a red flag. Fast forward 6 hours. I call the service dept twice with no answer. So I go back down there and my rims and tires are still in the same place I left them. I confronted the service manager. He back pedaled. Saying "I never said that!" So I took my tires and went to BENT LEVER. I told them what happened and they weren't suprised. Which didn't make me feel better. But they did mount both of my tires in 30 min and even stayed open for us just to get it done. I gave pro caliber a shot and they blew it. And from what I read it's not the first time. It's sad that people who supposedly love motorcycles and powersports. They don't care about their customers. It's BWNT LEVER for me and my family. read more

I own a 2005 R1200GS, and made an appointment with Pro Caliber to have some recall work (rear wheel flange replacement) done on May 10. I dropped off my bike and was told that I would hear back as soon as any information was known. Four days later, after not hearing from them, I called Pro Caliber to find out the status, and was told that the part was on order and it would be in and done by the end of the week. Ok, except I didn't hear anything until a week later when I finally called them and was told that I would need to make another appointment to schedule the repair. I said no- I made the appointment for May 10, and now I am waiting for you to repair my bike. I was told it would be ready by the end of the week (May 20 at the latest.) I called on May 21, asking about my bike and was told that the part was not in yet and I would be called when it arrived. So I waited. And waited. Finally, on May 30, I called to ask about the status, and was told that the part was in and I needed to schedule a time to have it repaired. I reminded them that I already made the appointment (May 10) and was waiting for it to be fixed so I could pick it up. I was then told that it would be scheduled for repair on May 31 and I would be called by the end of the day when it was ready. No call. No call. No call. So I called them on June 2 and was told that they weren't sure of the status and I would be called when it was ready. Later that evening, around 5pm, I was told it was ready. I went to pick up my bike on June 3. When I arrived, they weren't sure where it was and found it after a couple of minutes. When I walked to it I noticed that it was covered in rain spots and splotches of dirt like it was stored outside the entire three and a half weeks it was in their care. When I opened my Jesse bag to get my eyeglass case from it, I found the eyeglass case soaking wet and covered in mold, which was not a condition I left it at the dealer in. By this time I was disgusted by my entire experience from beginning to end and just wanted to leave, which is what I did. They may be a newer BMW dealer, but they have been in the business long enough to learn how to get their $#it together. read more

Bought 2 brand new ATV's and an utility trailer a couple months back and the three times I went in to get help its been terrible.. A lot of people standing around and look at you while you have the most confusing look on your face. I just called service 8/2/17and asked if he had a minute and his response was "maybe" I'm in tears and 100% frustrated. I'm pissed I spent so much money there and didn't take my money else where. Never will I ever go in there. read more

Recently my husband and I utilized services at Pro Caliber. We can't say enough positive words about our entire experience. From sales (Jeff Hilker) to the parts department and service, everyone was fantastic. We purchased a home at the beginning of this year and acquired some land. We knew we needed something to haul a trailer to bring back wood we've cut to clear hiking. I always am hesitant when dealing with sales staff. I do not like to feel pressured, treated like I don't know what I'm talking about and/or sold something that just doesn't fit our needs, but made a great sale $$ for them. It's not like that at Pro Caliber. When Jeff approached us and asked if we needed help we weren't sure where to begin explaining precisely what we were looking for, because we weren't exactly sure. We have never owned a quad/ATV. Jeff started asking questions and he listened carefully. He put it all together and directed us straight to an ATV that would fit every chore we had for it. It wasn't the most expensive either. He still showed us other brands and types, yet we went right back to the first one. We now have had the ATV for a few weeks and used it many times. It has, and will continue to, served its purpose very well. We are enjoying our first, and new, quad a lot. Jeff was very down to earth and personable. We enjoyed our experience thanks to his knowledge and professionalism. As well as the remainder of the staff. Thank you Jeff, and staff, at Pro Caliber. We will definitely do business with you in the future. read more

Service is above and beyond what you would expect! They picked up my dead Yamaha, fixed it and delivered it back again! Every time I go into that Giant play house they call a motorsport store, I want to stay and just hang! Thanks guys!!!! read more

After posting a 3 star review earlier this week I was contacted by the owner and the GM of Pro Caliber. They were interested in remedying my perception of the company and seemed interested in fixing the areas of historical issue (ie. pushy salespeople, and overpriced parts sold by under-trained employees). They seem to be making real changes, because they brought back the best parts guy in the area to run the counter there. Nate has always given exceptional service and knows his stuff. I followed him when he left for greener pastures a couple of years ago, and I'm happy to not have to drive across the river to get my parts from him. I am not giving 5 stars because I am still wary about the sincerity and staying power of these changes, Only time will tell. read more

I am not sure why, but my review isn't showing up - probably hit by the review filter. Anyway, here is an update. We had purchased an accessory with our Spyder. The fit of the accessory looked odd, and it turns out that the dealership had ordered the wrong version for us. I contacted them, and they happily are rectifying the situation. So often - a true measure of a quality place is how they treat us after the sale - and so far they are doing good. This site is welcome to contact me and ask for more details if they think that these opinions are not real - I'll even send a picture of us sitting on the bike in front of the store when we took delivery... read more

For years my friend Tom and I have had this long-awaited dream to buy a Razor. Before this, we had a more affordable rear wheel drive system that would take us on our short excursions over the ORV trails here in Oregon. In that time we've experienced what it feels like to be free on a hot summer day zipping along the rocky, winding trails and intermittent splashes of mud smashing against our buggy's and sticking to our Fox jersey's and leather gloves; an unexplainable euphoric moment that can't be attained by thinking about it but by just doing it. In the five years we've had these buggy's we couldn't wait to pack up our small coolers, hit the trails and just have fun. But it was time to move up; to make a long-awaited dream finally come true. Now the question was, "how would we afford it"? We had responsibilities. Well, as in anything in life, you sacrifice for the things you believe in and work harder than anybody else to make it happen. You see, we've been friends for over thirty years and have been through a lot together. They say "do what you love and the rest will follow". I believe this with all my heart because we both also understand the feeling of loss and that life's too short not to ride. So, one day at Brown's Camp after riding several hours we stopped at our favorite spot at the top of a ridge overlooking the layers of plush green blades of grass, rocky terrain-- mountains all around us while birds chirped overhead to the sound of music playing in our ears. I looked over to my friend, Tom and intently said, "You know, we should get Razors." Tom didn't even take a moment to breath, to reflect or even hesitate on the idea because he knew it was time. It was almost as if he had been waiting his whole life for this moment. For me to give him some sense of endorsement behind the idea of him saying the words, "YES! Let's do it." We now had this purpose followed by a movement to experience what it would be like to be a part of the Razor family. And, finally stop upgrading our Chinese made buggies. After we finished our ham and cheese sandwiches, and crunching on our Lay's potato chips and taking last big gulps of real Mexican coke emerged from the depths of our half-full ice-cooler, we couldn't wait to make this happen. I finally walked into the Pro Caliber dealership in Vancouver Washington and spoke with Gordon. To a consumer who knows nothing about a product, how it performs, or even how they're going to be treated once they walk into the dealership can be an intimidating experience. You see, when you're walking into a place of business, it doesn't matter if you're spending one dollar or if you're spending forty-thousand dollars, every customer wants to be treated as king; as someone so special that even if the salesperson has another customer waiting, they want to feel as if they are the only customer there. Just like a patient in a hospital who has a nurse taking care of them even though that nurse may have several other patients to tend to. There is a lot more to selling than people might understand because the very moment a customer walks into a Razor dealership you have less than thirty seconds to size up and know as much as you can about them. It's like looking at a piece of art in a gallery and whatever thoughts you have about that piece will determine the initial engagement and final outcome. How you speak to them, make them feel about themselves, your body motion, demeanor, even the glow on your face will show to a customer once they walk in. Gordon, a red headed bearded man with a Grizzly Adams appearance openly greeted me and gave me this feeling of "I think I can do business with this guy" from the very start. He was non-judgmental, informative, respectful, polite and most importantly he seemed sincere. Plus, he knew how to give the customer space. Even when I received a phone call he stepped away and came back when I was finished. He didn't come up to me and state the obvious sales pitch "Hello, what can I do to get you into one of these Razor's today"? Giving me the impression he was digging for my wallet instead of who I was as a person. Instead, Gordon offered me a seat and a cup of coffee first, and then asked what type of riding I like to do. Then we spoke a little about life and family. He made me feel like a person who wanted an experience not a number in an effort to meet a quota. And this is in part of what being a salesperson is about. It's about molding the customer like clay so at the end of the day the customer feels as if the sales person was more like a mentor than a face he's only going to see once. After speaking with Gordon I came back a couple of weeks later and made the purchase. I also recommended my friend, Tom to do the same. Finally, I want to say thank you to Pro Caliber from its parts department to its financing department for making our buying experience one that will give reason to come back and recommend this business. read more

Great customer service! Thank you very much! Zack took good care of my bike and will be returning.

They have a good selection of bikes. But thats about it. My brother has had a bad experience with this place. I have had a bad experience with this place. Personally I'll go anywhere else but here. I'd say check it out atleast. But I'll tell you what. I know more people who don't like this pro caliber over liking it. read more

Great experience at Pro Caliber. I knew what I wanted and negotiated the deal with Mike via email...fast and easy. Pickup experience was great...snagged a couple of helmets for the kids (accessory guys were very good), met the service manager and the finance guy. The Raptor was set up an ready to go and Mike provided a thorough overview of the machine and then helped me load it up. Really couldn't ask for a better transaction. Would buy again from Pro Caliber. read more

I run a small engine and equipment repair business out of my home. A customer brought me a quad to repair and Pro Caliber was the closest motorcycle and ATV dealer to me so I gave them a try to get the parts I needed. My first disappointment was the automated phone system... After being on hold for far too long listening to the same repetitive song sample waiting for the next available parts representative I chose to select the leave a message option. My call was not returned as promised. The next day I was able to get through and ordered about $100 in parts. I had my customer call Pro Caliber and prepay for the parts and I would pick them up when they arrived in approximately 5-7 business days. After a week, I attempted to call the parts department and again was on hold for far too long so I decided to drive in to see if the parts were in so I could have the machine ready for my customer as promised. Arriving at the parts counter a very animated gent helped me, but seemed to be unable to find my order, either under my business name or my customers. He finally was able to locate it after I supplied him with part numbers. Checkout was also poor, I watched at least two employees enter the unmanned cashier position without as much as a glance in my direction or any acknowledgement I was there, even to tell me someone would be right with me. My experience overall with this business was poor. Customer service was almost non-existant and the place did not look busy enough to warrant the very long hold times. read more

They are 0/3 so far, and they have my money. I ordered some fairly easy parts online for my bike. This was over a week ago. 5 days after placing the order I got an email from them saying one of the parts has been discontinued. Fair enough, send the rest. I was promised a tracking number 3-5 days after placing the order. Have not received that either. Called and left a message, no return call. On a side note, why don't they offer delivery options? Snail mail is the only option? Lesson learned. $100 in parts has cut 3 weeks off my my riding time this summer. Thanks Pro Caliber! read more

BIG MAHALO! (Hawaiian for 'Thank You') to JEFF HILKER and SHAWN KASNER at Procaliber for helping me (finally) get into the bike I've always dreamt of owning/riding (Kawasaki Vulcan Nomad 1700)!! Both Jeff and Shawn listened intently to what I was looking for, and were very knowledgeable about many different types/levels of bikes. Most of all, they were VERY PATIENT with my decision process, AND (...drum roll please) got me EXACTLY THE DEAL I was looking to achieve!! PLEASE....go see JEFF or SAHWN if you are even 'thinking' of looking/buying a new or used Motorcycle or ATV. I PROMISE....they will take great care of you! MDRAKEHNL of Honolulu, HI (and) Vancouver, WA read more

Both Matt and Zane went above and beyond our expectations. Matt was not your typical sales guy, never pushy and always available to answer questions. When i loaded my new RZR on the trailer I discovered a low tire. Zane was right there to take it off the trailer and put a new valve stem in it. He didn't have to do that but he was happy to help. Just wanted to say thanks again for their efforts. read more

Wow Pro Caliber, if you want to ensure that people never bother to come in again, you've really outdone yourself with me! After dropping hundreds of dollars on gear and parts over the past year, we've been rewarded with surly, inattentive service and more focus on upselling than actually helping us. My husband has had to take his bike in twice now because the first time he took his bike in for a repair, they replaced the wrong part (bike ran for about 10 minutes, then went right back to not running) and have not bothered to return a phone call or give any information when we've called to see the progress (or even ask what was originally serviced on the bike). Impossible to get ahold of anyone in the service dept, impossible to get a call back, impossible to get a repair done right the first time. This is the last time we waste our time and money at Pro Caliber! And as far as customer service goes, can't say Longview is any better! read more

I'm only giving them one star because Yelp doesn't let me give them ZERO. I had my SeaDoo winterized at ProCaliber just a few months ago. Now, when I called to give them my business and have it "Summerized", 2 of the service dept. employees said, "I don't THINK we service anything over 10 years old, but you'll have to check with the manager tomorrow." I reiterated several times that they had done the winterization, however they still did not know...??? I will never, ever set foot in the door of ProCaliber. Get it together people! Why is your service manager failing at communicating to his staff and why would you service my vehicle 5 months ago, then decide not to now? I will give my business to SK Northwest from now on and for my motorcycle, I'll go to Cycletune. Do not give your business to these people who have no clue which end is up. read more

I want to say that Jeff and Matt Reynolds are great! I just purchased an awesome Can Amm outlander from them and have bought 8 vehicles of different variations in the past. Thanks again for great no pressure sales and listening to my needs yet again. read more

Had an experience today with a very rude salesperson. I went to Pro Caliber looking for a spanner wrench. The salesman kept trying to get me to purchase a wrench that was twice the price of another wrench they had and insisted that I didn't test it out on my bike which was out in the parking lot to make sure it was the right one. I only go to Pro Caliber when Bent Lever doesn't have the parts I need. Not impressed. read more

I've taken my 2008 Vulcan Classic 1600 here twice. Once for regular service and this week to have the tires swapped and a regular service. The work was done in the time frame and price stated and all appeared to be fine. A couple days later I took my bike out on the freeway and there was a loud high pitch rattle sound that became persistent after that. I could not track down the source of this rattle at all so I rode the bike back to pro caliber and asked them to take a look at it. They spent 2 hours on the bike and even had the shop manager do a test ride to figure out what it was. It ended up being the beauty cover on the exhaust and they worked at it until they had the rattle gone. No charge, no fuss, no attitude. Everyone was polite and helpful and they solved my problem. I'm not sure if they've changed staff recently or what but my experience was nothing like many of the other reviews I've read on here. read more

Good selection of bikes. But, their service department is terrible. Last time I went in, I got an oil change. They forgot to tighten the crush washer.... oil all over the road. I went a hundred miles and discovered it... Could have ruined my bike. The certainly DON'T have a customer-centric mindset. When you ask to talk to someone, it feels more like you're intruding on their time - rather than being the focus of their efforts. They're all about the big sales job of moving new merchandise. But, need advice, a bike fixed, ... well, you're kind of wasting their time. read more

I ordered riding boots from Pro Caliber for a gift. I came to the store with an idea of which brand of boots to purchase but I wasn't sure which model to choose. The sales staff were helpful and knowledgeable and helped me decide on which boots to purchase. They didn't have the boots color/size I needed in stock but they ordered them for me and I was able to pick them up in about a week. read more